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Assistant Technical Support Engineer Jobs in Virginia

Saalex

$45K - $85K/yr

Saalex Corp., is an Engineering and Information Technology Services company with a focus on Test ... Document incidents, resolutions, and system changes using ticketing systems. * Assist with system ...

Saalex

$45K - $85K/yr

Saalex Corp., is an Engineering and Information Technology Services company with a focus on Test ... Document incidents, resolutions, and system changes using ticketing systems. * Assist with system ...

Apptium Technologies

Be Seen First

Application Support Engineer

Reston, VA · On-site

$65K - $85K/yr

Provide hands-on technical support during product rollouts, system upgrades, and customer ... launch. * Assist in planning and executing operational transitions by developing support ...

Arete Technologies, Inc.

Technical Support

Richmond, VA

$37K - $46K/yr

Support duties include but are not limited to network connectivity troubleshooting, desktop ... As necessary, the ideal candidate will assist in the authoring of new troubleshooting procedures ...

INSPYR Solutions

Technical Support Technician

Manassas, VA · On-site

$37K - $47K/yr

Act as a primary point of contact for internal and external stakeholders (engineers, vendors ... Create and maintain documentation; contribute to process improvements * Assist in training and ...

Adobe

Cleared Product Support Engineer

Mclean, VA · On-site

The Senior Product Support Engineer for Government provides Technical Support for the U.S. public sector Adobe customer base, handling technical issues and ensuring customers are set up for success.

Ask IT consulting

Technical Support

Richmond, VA

$37K - $46K/yr

Our passion is delivering technology strategies & digital solutions that assist our clients with ... 6. Basic customer training and support on Mitel phone operations 7. Weekly review of all ...

Amazon

ITS Support Engineer I

Herndon, VA

Are you passionate about solving technical challenges and helping people. Do you thrive in a ... - Assist with activities to triage and escalate system or network outages to reduce downtime ...

Amazon

ITS Support Engineer I

Herndon, VA · On-site

Are you passionate about solving technical challenges and helping people? Do you thrive in a ... - Assist with activities to triage and escalate system or network outages to reduce downtime ...

Amazon

ITS Support Engineer I

Herndon, VA

Are you passionate about solving technical challenges and helping people. Do you thrive in a ... - Assist with activities to triage and escalate system or network outages to reduce downtime ...

Amazon

ITS Support Engineer I

Herndon, VA

Are you passionate about solving technical challenges and helping people. Do you thrive in a ... - Assist with activities to triage and escalate system or network outages to reduce downtime ...

Amazon

ITS Support Engineer I

Herndon, VA · On-site

Are you passionate about solving technical challenges and helping people? Do you thrive in a ... - Assist with activities to triage and escalate system or network outages to reduce downtime ...

Amazon

ITS Support Engineer I

Herndon, VA · On-site

Are you passionate about solving technical challenges and helping people. Do you thrive in a ... - Assist with activities to triage and escalate system or network outages to reduce downtime ...

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All JobsTechnical Support Engineer JobsAssistant Technical Support Engineer JobsAssistant Technical Support Engineer Jobs in Virginia

Assistant Technical Support Engineer information

What engineers make $300,000 a year?

Senior engineers in fields such as software, petroleum, and aerospace engineering can earn $300,000 or more annually, especially with extensive experience, advanced skills, and leadership roles. High-paying engineering positions often require specialized knowledge, advanced degrees, and sometimes certifications, with compensation influenced by industry, location, and company size.

What does a technical support assistant do?

A technical support assistant helps users troubleshoot hardware and software issues, providing guidance to resolve technical problems. They often use diagnostic tools, document support cases, and communicate solutions clearly, typically working in customer service or IT environments. Strong communication skills and basic knowledge of computer systems are essential for this role.

What is the difference between Assistant Technical Support Engineer vs Technical Support Engineer?

AspectAssistant Technical Support EngineerTechnical Support Engineer
Required CredentialsAssociate degree or equivalent, certifications like CompTIA A+Bachelor's degree often preferred, relevant certifications
Work EnvironmentEntry-level support, supervised tasks, team-basedMore independent troubleshooting, client interaction
Employer & Industry UsageIT service providers, tech companies, hardware vendorsSimilar industries, often with more complex issues

The Assistant Technical Support Engineer typically handles basic support tasks under supervision, focusing on learning and assisting. In contrast, the Technical Support Engineer manages more complex issues independently, providing advanced solutions. Both roles are essential in tech support teams, with the assistant role serving as a stepping stone to the more experienced technical support engineer position.

What engineer makes $500,000 a year?

Highly experienced engineers in specialized fields such as software engineering, data engineering, or systems architecture can earn $500,000 or more annually, often through a combination of base salary, bonuses, and stock options. These roles typically require advanced skills, extensive experience, and work in high-demand industries or companies with competitive compensation packages.

Is AI replacing tech support?

Assistant Technical Support Engineers use AI tools to assist in troubleshooting and resolving technical issues, but AI is not replacing the role entirely. Human expertise remains essential for complex problems, customer communication, and personalized support, making AI a complement rather than a substitute in tech support environments.
What are the most commonly searched types of Technical Support Engineer jobs in Virginia? The most popular types of Technical Support Engineer jobs in Virginia are:
What cities in Virginia are hiring for Assistant Technical Support Engineer jobs? Cities in Virginia with the most Assistant Technical Support Engineer job openings:
Assistant Technical Support Engineer jobs near you
Technical Support Specialist

Technical Support Specialist

Saalex

$45K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego, CA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on Test Range Operations and Management, Engineering and Logistics Services, Data Analytics and Business Intelligence Services and Information Technology Services. Founded in 1999 by Travis Mack, Saalex Solutions is a Service Disabled Veteran-Owned and Operated business with prime and subcontract expertise serving the Navy, Army, Air Force, NASA, corporate clients, and local governments. Saalex offers competitive compensation, career development, flexible work schedules and excellent benefits.

Position Type: Contingent on Contract Award.

Salary: $45k-$85k (depending on experience)

The Technical Support Specialist supports the Navy by providing Tier 1-3 technical support for end users, systems, and applications across global Live Virtual Constructive (LVC) environments. This role focuses on troubleshooting, user support, system maintenance, and ensuring reliable operation of IT services in compliance with DoD requirements. 

Essential Functions:

  • Provide Tier 1-3 technical support for hardware, software, and network-related issues. 
  • Troubleshoot and resolve user incidents, service requests, and system issues in accordance with SLAs. 
  • Install, configure, and maintain workstations, laptops, peripherals, and standard software applications. 
  • Support user account management including provisioning, access control, and password management. 
  • Document incidents, resolutions, and system changes using ticketing systems. 
  • Assist with system updates, patching, and routine maintenance activities. 
  • Support deployment of new systems, applications, and technology refresh initiatives. 
  • Ensure compliance with DoD cybersecurity policies, including basic STIG implementation and secure configurations. 
  • Collaborate with system administrators, network teams, and cybersecurity personnel to resolve escalated issues. 
  • Other duties as assigned or required.

Requirements

Required:

  • 3-5 years of experience in technical support, help desk, or IT support roles. 
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). 
  • Experience supporting Windows and/or Linux operating systems and standard office applications. 
  • Familiarity with ticketing systems and IT service management processes. 
  • Knowledge of basic networking concepts (TCP/IP, DNS, DHCP). 
  • Relevant certifications (e.g., CompTIA A+, Network+, Security+). 

Desired:

  • Experience supporting DoD or Navy IT environments. 
  • Familiarity with ITIL-based service management practices. 
  • Experience with endpoint management tools and remote support tools. 

Additional Qualifications:

  • Strong troubleshooting and customer service skills. 
  • Ability to manage multiple tickets and priorities in a fast-paced environment. 
  • Effective communication skills with both technical and non-technical users. 

Security Clearance:

  • Must be eligible to obtain a Secret, Top Secret, or TS/SCI clearance. Active clearances preferred. Requirements to obtain a clearance include US Citizenship, security investigation, etc.

#CJ

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability
  • Training & Development
  • Wellness Resources
  • Stock Option Plan

Apply