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Technical Support Engineer Remote Jobs in Virginia

Rocket Software

Technical Support Engineer II

Richmond, VA · Remote

$57.50K - $77.63K/yr

The Technical Support Engineer II (TSE) will be part of a team of support engineers as part of a ... Remote #LI-JC1 Annual salary range for this position is between $57,500.00 - $77,625.00 gross ...

AvePoint

Technical Support Analyst

Richmond, VA · On-site +1

As a Support Engineer, you won't just solve issues-you'll be a vital part of a team that keeps our ... remote support sessions. Your knowledge will guide customers through the implementation and ...

AvePoint

Technical Support Analyst

Richmond, VA · On-site +1

As a Support Engineer, you won't just solve issues-you'll be a vital part of a team that keeps our ... remote support sessions. Your knowledge will guide customers through the implementation and ...

CGI Inc.

Remote Support Engineer, Junior

Arlington, VA · On-site +1

The Remote Support Engineer provides technical assistance to customers and internal users, resolving issues related to hardware, software, and systems, all from a remote location. They troubleshoot ...

ATG

Technical Support Analyst

Arlington, VA · Remote

Fully Remote - D.C. Metro Area Employment Type: Full-Time Job Summary The Technical Support Analyst ... Zscaler Engineering. The Analyst should be detail-oriented, process-driven, and proactive in ...

QCi

Job Title Solutions Sales Engineer Location: Hoboken, NJ or Remote with Travel Division : Revenue ... Support the sales cycle through technical discovery, demos, solution design, and proposal inputs.

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$37.2K

$78.4K

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How much do technical support engineer remote jobs pay per year?

As of Jun 1, 2026, the average yearly pay for technical support engineer remote in Virginia is $78,354.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $97,700.00 per year, depending on experience, location, and employer.

What Does a Technical Support Engineer Who Works Remotely Do?

As a remote technical support engineer, you work from home or anywhere to provide customer service and help clients troubleshoot any issue they have with their hardware or software. Many technical support engineers focus on specific products. As part of this IT job, you may evaluate customer questions or complaints, reference support manuals, determine the best method of resolution, and promote the best possible experience for customers. Some technical support engineers focus on the interior of a company rather than customers, in which case you help other employees as needed. When done remotely, this job involves providing help by phone, email, or live chat.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What are some typical challenges faced by Technical Support Engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.

What does a Technical Support Engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

More about Technical Support Engineer Remote jobs
What are the most commonly searched types of Technical Support Engineer jobs in Virginia? The most popular types of Technical Support Engineer jobs in Virginia are:
What are popular job titles related to Technical Support Engineer Remote jobs in Virginia? For Technical Support Engineer Remote jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Technical Support Engineer Remote jobs in Virginia look for? The top searched job categories for Technical Support Engineer Remote jobs in Virginia are:
What cities in Virginia are hiring for Technical Support Engineer Remote jobs? Cities in Virginia with the most Technical Support Engineer Remote job openings:
Technical Support Engineer Remote jobs near you

Advanced Support Engineer

Fortinet Federal, Inc.

Reston, VA • On-site, Remote

Full-time

Posted 19 hours ago

Job description

Job Description
Federal Advanced Support Engineer - Remote
Job Description
As an FFI Advanced Support Engineer, you will be delivering technical support for our US Federal customers. This is a superb opportunity to learn all aspects of Fortinet products in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.
Job Responsibilities
• Collection, analysis, and change recommendations of configuration information
• Collection and analysis of customer network information
• Collection and analysis of packet trace information
• Recommend actions based on analysis
• Customer education (gaps in networking, product knowledge etc)
• Reproduction of customer environments on lab equipment
• Follow up technical cases and manage the right expectation until the closure of the cases
• Work closely and provide direct technical email and phone support to FFI customers
• Develop best practice deployment and troubleshooting methodology documentation.
• Analysis of support request, completion of requests for information and documentation
• Exercise independent judgment in methods, techniques, and evaluation criteria for obtaining results
• Participate in an on-call rotation to support FFI customer outside of business hours
Job Skills Required
• Minimum of two years relevant professional experience preferably in the network industry
• Strong network security and routing experiences
• Scripting and Windows server app experience
• Exceptional customer service orientation and strong communications skills
• Proficient with MS Word, PowerPoint, and Excel
• Asset to have Fortinet NSE 4 or 5, CCNA or CCNP
• US Citizenship is required
Educational Requirements
• Bachelors degree and/or relevant experience
About Fortinet and Fortinet Federal
Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network - today and into the future. Only the Fortinet Security Fabric architecture can deliver security without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments. Fortinet ranks number one in the most security appliances shipped worldwide and more than 500,000 customers trust Fortinet to protect their businesses.
Fortinet Federal, Inc., a wholly owned, independently managed and operated subsidiary of Fortinet Inc., is dedicated to delivering modernized and secure infrastructure to the U.S. Government. With more than twenty years of experience and frequent industry recognition for engineering excellence, Fortinet Federal provides advanced infrastructure technology to secure U.S. Government systems, devices, and data worldwide.
We are committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact us at ffi-hr@fortinetfederal.com
Fortinet Federal is an equal opportunity employer. We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, military/veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying

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