... AWS Support. While a Media Specialist TAM is not expected to develop software, a software ... Work with Engineering managers to ensure delivery of product features to meet customer requirements.
New
... AWS Support. While a Media Specialist TAM is not expected to develop software, a software ... Work with Engineering managers to ensure delivery of product features to meet customer requirements.
New
Support Engineer
Tysons Corner, VA · On-site
Support Engineer * Must work 3-days/week onsite in Rockville, MD or Tysons Corner, VA * ONE 30 ... Solid understanding of AWS ecosystem (EC2, ECS, S3, RDS, Aurora, Lambda) * Hands-on experience with ...
Quick apply
Support Engineer
Tysons Corner, VA · On-site
Support Engineer * Must work 3-days/week onsite in Rockville, MD or Tysons Corner, VA * ONE 30 ... Solid understanding of AWS ecosystem (EC2, ECS, S3, RDS, Aurora, Lambda) * Hands-on experience with ...
We produce and support a range of tools that enable AWS Support engineers to diagnose and solve customer problems, and we also produce and support customer-facing tools that are used for self-service ...
We produce and support a range of tools that enable AWS Support engineers to diagnose and solve customer problems, and we also produce and support customer-facing tools that are used for self-service ...
We produce and support a range of tools that enable AWS Support engineers to diagnose and solve customer problems, and we also produce and support customer-facing tools that are used for self-service ...
New
We produce and support a range of tools that enable AWS Support engineers to diagnose and solve customer problems, and we also produce and support customer-facing tools that are used for self-service ...
New
We produce and support a range of tools that enable AWS Support engineers to diagnose and solve customer problems, and we also produce and support customer-facing tools that are used for self-service ...
We produce and support a range of tools that enable AWS Support engineers to diagnose and solve customer problems, and we also produce and support customer-facing tools that are used for self-service ...
We produce and support a range of tools that enable AWS Support engineers to diagnose and solve customer problems, and we also produce and support customer-facing tools that are used for self-service ...
We produce and support a range of tools that enable AWS Support engineers to diagnose and solve customer problems, and we also produce and support customer-facing tools that are used for self-service ...
We produce and support a range of tools that enable AWS Support engineers to diagnose and solve customer problems, and we also produce and support customer-facing tools that are used for self-service ...
New
We produce and support a range of tools that enable AWS Support engineers to diagnose and solve customer problems, and we also produce and support customer-facing tools that are used for self-service ...
New
We produce and support a range of tools that enable AWS Support engineers to diagnose and solve customer problems, and we also produce and support customer-facing tools that are used for self-service ...
We produce and support a range of tools that enable AWS Support engineers to diagnose and solve customer problems, and we also produce and support customer-facing tools that are used for self-service ...
We produce and support a range of tools that enable AWS Support engineers to diagnose and solve customer problems, and we also produce and support customer-facing tools that are used for self-service ...
We produce and support a range of tools that enable AWS Support engineers to diagnose and solve customer problems, and we also produce and support customer-facing tools that are used for self-service ...
We produce and support a range of tools that enable AWS Support engineers to diagnose and solve customer problems, and we also produce and support customer-facing tools that are used for self-service ...
We produce and support a range of tools that enable AWS Support engineers to diagnose and solve customer problems, and we also produce and support customer-facing tools that are used for self-service ...
We produce and support a range of tools that enable AWS Support engineers to diagnose and solve customer problems, and we also produce and support customer-facing tools that are used for self-service ...
We produce and support a range of tools that enable AWS Support engineers to diagnose and solve customer problems, and we also produce and support customer-facing tools that are used for self-service ...
AWS Data Automation Engineer Location: Arlington, VA Must have an active Top Secret Security ... S. Government customer to provide support for onsite incident response to civilian Government ...
Quick apply
AWS Data Automation Engineer Location: Arlington, VA Must have an active Top Secret Security ... S. Government customer to provide support for onsite incident response to civilian Government ...
We produce and support a range of tools that enable AWS Support engineers to diagnose and solve customer problems, and we also produce and support customer-facing tools that are used for self-service ...
We produce and support a range of tools that enable AWS Support engineers to diagnose and solve customer problems, and we also produce and support customer-facing tools that are used for self-service ...
AWS Data Automation Engineer
Arlington, VA · On-site
$120 - $180/hr
AWS Data Automation Engineer Location: Arlington, VA Must have an active Top Secret Security ... S. Government customer to provide support for onsite incident response to civilian Government ...
AWS Data Automation Engineer
Arlington, VA · On-site
$120 - $180/hr
AWS Data Automation Engineer Location: Arlington, VA Must have an active Top Secret Security ... S. Government customer to provide support for onsite incident response to civilian Government ...
We produce and support a range of tools that enable AWS Support engineers to diagnose and solve customer problems, and we also produce and support customer-facing tools that are used for self-service ...
We produce and support a range of tools that enable AWS Support engineers to diagnose and solve customer problems, and we also produce and support customer-facing tools that are used for self-service ...
We produce and support a range of tools that enable AWS Support engineers to diagnose and solve customer problems, and we also produce and support customer-facing tools that are used for self-service ...
We produce and support a range of tools that enable AWS Support engineers to diagnose and solve customer problems, and we also produce and support customer-facing tools that are used for self-service ...
AWS Data Automation Engineer Location: Arlington, VA Must have an active Top Secret Security ... S. Government customer to provide support for onsite incident response to civilian Government ...
AWS Data Automation Engineer Location: Arlington, VA Must have an active Top Secret Security ... S. Government customer to provide support for onsite incident response to civilian Government ...
AWS Data Automation Engineer Location: Arlington, VA Must have an active Top Secret Security ... S. Government customer to provide support for onsite incident response to civilian Government ...
AWS Data Automation Engineer Location: Arlington, VA Must have an active Top Secret Security ... S. Government customer to provide support for onsite incident response to civilian Government ...
Support Engineer III
Reston, VA · On-site
$90K - $100K/yr
The Support Engineer III role is a technical leader within the Support Department, reporting to the ... Design, implement, and optimize hybrid cloud environments (Azure, AWS, GCC/GCC High) with a focus ...
Quick apply
Support Engineer III
Reston, VA · On-site
$90K - $100K/yr
The Support Engineer III role is a technical leader within the Support Department, reporting to the ... Design, implement, and optimize hybrid cloud environments (Azure, AWS, GCC/GCC High) with a focus ...
Support Engineer III
Reston, VA · On-site
$90K - $100K/yr
The Support Engineer III role is a technical leader within the Support Department, reporting to the ... Design, implement, and optimize hybrid cloud environments (Azure, AWS, GCC/GCC High) with a focus ...
Support Engineer III
Reston, VA · On-site
$90K - $100K/yr
The Support Engineer III role is a technical leader within the Support Department, reporting to the ... Design, implement, and optimize hybrid cloud environments (Azure, AWS, GCC/GCC High) with a focus ...
Aws Support Engineer information
See Virginia salary details
$16.44 - $21.08
4% of jobs
$21.08 - $25.72
9% of jobs
$29.55 is the 25th percentile. Wages below this are outliers.
$25.72 - $30.35
14% of jobs
$30.35 - $34.99
15% of jobs
The median wage is $37.16 / hr.
$34.99 - $39.63
17% of jobs
$39.63 - $44.26
16% of jobs
$44.39 is the 75th percentile. Wages above this are outliers.
$44.26 - $48.90
9% of jobs
$48.90 - $53.54
7% of jobs
$53.54 - $58.17
4% of jobs
$58.17 - $62.81
3% of jobs
$62.81 - $67.45
1% of jobs
$16
$39
$67
How much do aws support engineer jobs pay per hour?
As of Aug 21, 2026, the average hourly pay for aws support engineer in Virginia is $39.53, according to ZipRecruiter salary data. Most workers in this role earn between $29.33 and $46.25 per hour, depending on experience, location, and employer.
What is an AWS Support Engineer?
AWS Support Engineers are IT professionals who provide technical assistance and troubleshooting for Amazon Web Services (AWS) products and services. They help customers resolve issues related to cloud infrastructure, networking, security, and application deployment on AWS. Their role often involves diagnosing problems, guiding customers through best practices, and escalating complex cases to specialized teams when necessary. AWS Support Engineers play a key role in ensuring customer satisfaction and the smooth operation of cloud-based solutions.
What are the key skills and qualifications needed to thrive as an AWS Support Engineer, and why are they important?
To thrive as an AWS Support Engineer, you need a solid understanding of cloud computing concepts, AWS services, networking, and troubleshooting, often supported by a degree in computer science or related fields. Familiarity with AWS management tools, monitoring systems, scripting languages, and certifications such as AWS Certified Solutions Architect or AWS Certified SysOps Administrator is highly beneficial. Strong problem-solving skills, effective communication, and a customer-centric approach are vital soft skills for this role. These skills ensure timely resolution of technical issues, high customer satisfaction, and the reliable operation of cloud-based environments.
What are the most common challenges faced by AWS Support Engineers, and how can new hires prepare for them?
AWS Support Engineers often encounter challenges such as quickly diagnosing complex cloud infrastructure issues, keeping up with rapidly evolving AWS services, and effectively communicating technical solutions to customers of varying expertise. New hires can best prepare by building a strong foundation in core AWS services, practicing troubleshooting scenarios, and developing clear, customer-focused communication skills. Proactively engaging with AWS documentation and participating in knowledge-sharing within the support team also greatly enhances problem-solving efficiency and professional growth.
What is the difference between Aws Support Engineer vs Cloud Support Specialist?
| Aspect | Aws Support Engineer | Cloud Support Specialist |
|---|---|---|
| Certifications | AWS Certified Solutions Architect, AWS Certified SysOps Administrator | Often similar certifications, including AWS certifications or vendor-specific cloud certifications |
| Work Environment | Customer support, troubleshooting, and technical assistance for AWS services | Providing technical support for cloud platforms, often across multiple providers |
| Employer & Industry | Primarily in cloud service providers, tech companies, and AWS partners | In various industries using cloud services, including IT, finance, and healthcare |
The AWS Support Engineer focuses specifically on supporting AWS cloud services, troubleshooting issues, and assisting clients with AWS solutions. In contrast, a Cloud Support Specialist may work across multiple cloud platforms, offering broader support but with less specialization in AWS. Both roles require technical expertise and certifications, but the AWS Support Engineer is more specialized in AWS environments.
What are popular job titles related to Aws Support Engineer jobs in Virginia?
For Aws Support Engineer jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Aws Support Engineer jobs in Virginia look for?
The top searched job categories for Aws Support Engineer jobs in Virginia are:
What cities in Virginia are hiring for Aws Support Engineer jobs?
Cities in Virginia with the most Aws Support Engineer job openings:
Full-time
Posted yesterday
New
Amazon rating
7.4
Based on 7,105 frontline employees who took The Breakroom Quiz
6th of 39 rated national retailers
Job description
Media Specialist TAMs work across all AWS Elemental media products and CloudFront to apply their product knowledge to key customer projects during the specification, development, deployment and acceptance phases to deploy video workflows.
Media Specialist TAMs work hand-in-hand with Media Specialist Solutions Architecture (SA) teams in AWS Sales, with Media Specialist SAs working to understand customer needs and design relevant media solutions, Media Specialist TAMs also work closely with customers to move those solutions from conceptual design to long-term production operations. When customized solutions are needed, the Media Specialist TAM may also work closely with AWS Professional Services by representing the operational needs of the customer and aligning with the capabilities of AWS Support. While a Media Specialist TAM is not expected to develop software, a software development background is valuable in helping understand complex customer needs and drive software solutions.
Media Specialist TAMs take overall ownership of the long-term operational health of their deployed solutions and, by extension, significantly contribute to the overall success of their assigned customers
Media Specialist TAMs will also work closely with AWS Support TAMs, who will have overall TAM responsibility for AWS Enterprise Support customers. Most importantly, Media Specialist TAMs recognize that long-term customer success depends on on-going support and deep domain-focused guidance throughout the lifespan of the customer.
Key job responsibilities
As a Senior Media Specialist TAM, you will:
* Complete the onboarding and off-boarding requirements of assigned key customers.
* Own customer health dashboards for media workflows, working closely with the AWS TAMs and Technical Project Manager where assigned.
* Work across AWS Elemental products and with AWS Solutions Architects to define detailed customer project requirements and scope feature tickets.
* Interface with customer project managers and technical owners to understand requirements and deliver product releases.
* Collaborate with Product Managers to prioritize customer requirements, advocating for the customer.
* Work with Engineering managers to ensure delivery of product features to meet customer requirements.
* Advocate, specify, and own the availability of customer test environments either at AWS or customer locations.
* Verify implemented product features and test multi-product customer project workflows.
* Communicate with customers and internally across, up, and down customer organizations.
* Mentor junior Media Specialist TAMs and Engineers.
* Define and implement team level metrics and processes.
Note: This role requires the ability to work out of an AWS office in Herndon, VA, Pittsburgh, PA, New York, NY or Atlanta, GA.
A day in the life
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services
Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
About the team
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply
If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
About Amazon
Sourced by ZipRecruiter
Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.
Industry
It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development
Company size
10,000+ Employees
Headquarters location
Seattle, WA, US