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Aws Support Engineer Jobs in Virginia (NOW HIRING)

Daon Inc

Product Support Engineer

Fairfax, VA · On-site

... and engineering teams. * Draft and maintain knowledge base articles and internal support ... Proficiency in AWS services: EC2, RDS, VPC, S3, and Route53. Join the brightest minds from around ...

TD SYNNEX

Technical Support Engineer

Reston, VA · On-site

The Technical Support Engineer routinely acts independently while researching and developing ... Knowledge of cloud infrastructure including AWS, GCP, or Azure. * Experience using JIRA or ...

Daon

Product Support Engineer

Fairfax, VA

... and engineering teams. * Draft and maintain knowledge base articles and internal support ... Proficiency in AWS services: EC2, RDS, VPC, S3, and Route53. Join the brightest minds from around ...

Daon Inc

Product Support Engineer

Fairfax, VA · On-site

... and engineering teams. * Draft and maintain knowledge base articles and internal support ... Proficiency in AWS services: EC2, RDS, VPC, S3, and Route53. Join the brightest minds from around ...

Synnex

Technical Support Engineer

Reston, VA · On-site

The Technical Support Engineer routinely acts independently while researching and developing ... Knowledge of cloud infrastructure including AWS, GCP, or Azure. * Experience using JIRA or ...

MBR Partners

Core Network Support Engineer

Reston, VA · On-site

$80K - $90K/yr

Customer Support Engineer Reports To: Regional Support Manager Position Summary The Customer ... VMware * AWS * Ansible * Containers * Kubernetes Communication Skills * Excellent verbal and ...

Daon Inc

Product Support Engineer

Fairfax, VA · On-site

... and engineering teams. * Draft and maintain knowledge base articles and internal support ... Proficiency in AWS services: EC2, RDS, VPC, S3, and Route53. Join the brightest minds from around ...

Cellebrite

Technical Support Engineer

Tysons, VA · On-site +1

Cellebrite is looking for a Technical Customer Support Engineer based remotely working in the ... Certifications - AWS/ MS Cloud services / CCNA / MCSA etc.) o knowledge in databases - SQL ...

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Aws Support Engineer information

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$16

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$67

How much do aws support engineer jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for aws support engineer in Virginia is $39.53, according to ZipRecruiter salary data. Most workers in this role earn between $29.33 and $46.25 per hour, depending on experience, location, and employer.

What are the most common challenges faced by AWS Support Engineers, and how can new hires prepare for them?

AWS Support Engineers often encounter challenges such as quickly diagnosing complex cloud infrastructure issues, keeping up with rapidly evolving AWS services, and effectively communicating technical solutions to customers of varying expertise. New hires can best prepare by building a strong foundation in core AWS services, practicing troubleshooting scenarios, and developing clear, customer-focused communication skills. Proactively engaging with AWS documentation and participating in knowledge-sharing within the support team also greatly enhances problem-solving efficiency and professional growth.

What is an AWS Support Engineer?

AWS Support Engineers are IT professionals who provide technical assistance and troubleshooting for Amazon Web Services (AWS) products and services. They help customers resolve issues related to cloud infrastructure, networking, security, and application deployment on AWS. Their role often involves diagnosing problems, guiding customers through best practices, and escalating complex cases to specialized teams when necessary. AWS Support Engineers play a key role in ensuring customer satisfaction and the smooth operation of cloud-based solutions.

What are the key skills and qualifications needed to thrive as an AWS Support Engineer, and why are they important?

To thrive as an AWS Support Engineer, you need a solid understanding of cloud computing concepts, AWS services, networking, and troubleshooting, often supported by a degree in computer science or related fields. Familiarity with AWS management tools, monitoring systems, scripting languages, and certifications such as AWS Certified Solutions Architect or AWS Certified SysOps Administrator is highly beneficial. Strong problem-solving skills, effective communication, and a customer-centric approach are vital soft skills for this role. These skills ensure timely resolution of technical issues, high customer satisfaction, and the reliable operation of cloud-based environments.

What is the difference between Aws Support Engineer vs Cloud Support Specialist?

AspectAws Support EngineerCloud Support Specialist
CertificationsAWS Certified Solutions Architect, AWS Certified SysOps AdministratorOften similar certifications, including AWS certifications or vendor-specific cloud certifications
Work EnvironmentCustomer support, troubleshooting, and technical assistance for AWS servicesProviding technical support for cloud platforms, often across multiple providers
Employer & IndustryPrimarily in cloud service providers, tech companies, and AWS partnersIn various industries using cloud services, including IT, finance, and healthcare

The AWS Support Engineer focuses specifically on supporting AWS cloud services, troubleshooting issues, and assisting clients with AWS solutions. In contrast, a Cloud Support Specialist may work across multiple cloud platforms, offering broader support but with less specialization in AWS. Both roles require technical expertise and certifications, but the AWS Support Engineer is more specialized in AWS environments.

What are popular job titles related to Aws Support Engineer jobs in Virginia? For Aws Support Engineer jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Aws Support Engineer jobs in Virginia look for? The top searched job categories for Aws Support Engineer jobs in Virginia are:
What cities in Virginia are hiring for Aws Support Engineer jobs? Cities in Virginia with the most Aws Support Engineer job openings:
Aws Support Engineer jobs near you
Infographic showing various Aws Support Engineer job openings in Virginia as of August 2026, with employment types broken down into 84% Full Time, and 16% Contract. Highlights an 74% In-person, and 26% Remote job distribution, with an average salary of $82,219 per year, or $39.5 per hour.

IT Systems & Support Engineer

Trillion Technology Solutions

Reston, VA • On-site

Full-time

Re-posted 2 days ago

Job description

At Trillion Technology Solutions, Inc. (Trillion), we build technology solutions that empower our team to do their best work in support of our clients. We are looking for a versatile, proactive, and sharp IT Systems & Support Engineer to join our team to support our end users, cloud infrastructure, and network environment. If you are someone who enjoys solving a complex desktop issue in one hour and optimizing an AWS/Azure cloud environment or configuring a firewall the next, you will thrive and grow here.

The Role

You will provide top-tier desktop support to our team while managing and securing our hybrid cloud environments (AWS & Azure), overseeing our network infrastructure, day-to-day security operations, and serving as our internal expert for Microsoft 365 and SharePoint. You will be a key point of contact for keeping our systems reliable, secure, and running smoothly.

NOTE: This is a hybrid position. The candidate will need to be local to the DMV area as this hire will need to be in the office as needed.

Key Responsibilities

· Cloud & Infrastructure Management: Administer, maintain, and optimize our cloud infrastructure across both AWS and Azure.

· Desktop & End-User Support: Provide Tier 1/2/3 desktop support for Windows and macOS environments, troubleshooting hardware, software, and peripheral issues.

· M365 & SharePoint Administration: Manage the Office 365 suite, including user provisioning, Exchange Online, Teams, and SharePoint site architecture, permissions, and document libraries.

· Network Operations: Deploy, configure, and maintain network devices (LAN/WAN, firewalls, and VPNs). Ensure high availability and optimal network performance.

· IT Security & Compliance: Implement and monitor security best practices across endpoints, networks, and cloud environments (IAM, MFA, conditional access

policies, and patch management). Monitor systems and respond to security incidents; support endpoint protection, patching, and access controls.

· Documentation: Maintain up-to-date documentation for network diagrams, IT policies, asset management, and standard operating procedures.

· Vendor coordination: Escalate and collaborate with vendors or senior engineers on complex issues.

Required:

· Experience: 3–5 years of experience in an IT Support, Systems Administration, or a related role.

· Cloud Proficiency: Hands-on experience managing resources within both AWS (EC2, S3, IAM) and Azure (Active Directory/Entra ID, Virtual Machines).

· Microsoft Ecosystem Expert: Deep knowledge of Office 365 administration and SharePoint management (including site creation, workflows, and permissions).

· Networking Foundations: Strong understanding of TCP/IP, DNS, DHCP, VLANs, VPNs, and firewall configuration.

· Security Mindset: Familiarity with endpoint security (EDR/Antivirus), identity management, and data loss prevention (DLP) strategies.

· Soft Skills: Excellent problem-solving skills, a customer-centric attitude, and the ability to explain complex technical concepts to non-technical users.

· Other: Ability to work on-site part of the week to support desktop hardware needs.

Preferred:

· Experience administering Microsoft 365 / Azure GCC High (Government Community Cloud) environments, including familiarity with strict compliance controls (NIST SP 800-171, CMMC, or ITAR).

· Certifications such as: AWS SysOps Administrator, Microsoft Certified: Azure Administrator (AZ-104), CompTIA Security+, or CCNA.

· Experience with scripting languages (PowerShell, Bash, or Python) for automation.

· Experience managing MDM solutions (e.g., Microsoft Intune, Jamf).

Trillion is an equal opportunity employer. Applicants are considered for positions without regard to race, religion, gender, native origin, age, disability, or any other category protected by applicable federal, state, or local law.

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