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Remote Technical Support Manager Jobs in Virginia

AvePoint

Technical Support Analyst

Richmond, VA · On-site +1

AvePoint's global channel partner program includes approximately 5,000 managed service providers ... remote support sessions. Your knowledge will guide customers through the implementation and ...

ATG

Technical Support Analyst

Hampton, VA · On-site +1

Fully Remote - D.C. Metro Area Employment Type: Full-Time Job Summary The Technical Support Engineer will be required to handle internal and external customer interactions via email, phone, online ...

Memberstack Inc.

Entry-mid level role * 100% remote and flexible * Work with a team that is invested in your success ... We love helping our customers, and they love supporting us back (here's what our customers say ...

Maximus

Technical Project Coordinator

VA · On-site +1

This role is remote. The Technical Project Coordinator supports IT operations by coordinating high-volume technical projects across infrastructure, cloud, network, endpoint, and IT service management ...

ABB

Technical Service Specialist

Richmond, VA · Remote

$24 - $32.25/hr

Support Services Manager __ In this role, you will have the opportunity to ensure the service ... Remote, however the ideal candidate will live within a commutable distance to Richmond, VA. Key ...

MBR Partners

Core Network Support Engineer

Ashburn, VA · On-site +1

Regional Support Manager Position Summary The Customer Support Engineer is responsible for providing technical support and maintaining strong customer relationships across the region. This role ...

KEYENCE

Field Application Engineer '27

Vienna, VA · On-site +1

$53K - $80K/yr

Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel extensively (60-100%) across your assigned region-by car or plane-to deliver hands-on solutions * Conduct ...

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All JobsTechnical Support JobsRemote Technical Support Manager JobsRemote Technical Support Manager Jobs in Virginia

Remote Technical Support Manager information

See Virginia salary details

$29.2K

$85.2K

$146.2K

How much do remote technical support manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for remote technical support manager in Virginia is $85,176.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,400.00 and $103,100.00 per year, depending on experience, location, and employer.

What is a remote technical support manager?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.

How does a remote technical support manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are the key skills and qualifications needed to thrive as a remote technical support manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What are popular job titles related to Remote Technical Support Manager jobs in Virginia?

For Remote Technical Support Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Remote Technical Support Manager jobs in Virginia look for?

The top searched job categories for Remote Technical Support Manager jobs in Virginia are:

What cities in Virginia are hiring for Remote Technical Support Manager jobs?

Cities in Virginia with the most Remote Technical Support Manager job openings:

Infographic showing various Remote Technical Support Manager job openings in Virginia as of September 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 100% Remote job distribution, with an average salary of $85,176 per year, or $41 per hour.

Technical Support Engineer

Richmond, VA • On-site, Remote

PwrQ Holdings LLC
See more jobs at PwrQ Holdings LLCexternal

Full-time

Re-posted 26 days ago

Job description

Description

The Technical Support Engineer serves as the primary technical escalation point within Forgent Power's Service organization, responsible for advanced diagnostics, root cause analysis, and resolution of complex equipment issues. This role partners closely with Technical Support & Warranty Specialists to receive fully defined cases, perform in depth technical evaluation, guide remote and on-site troubleshooting activities, and drive permanent corrective actions. Success requires strong engineering judgment, deep product knowledge, and the ability to translate complex technical issues into clear, actionable solutions. 


Key Responsibilities


Advanced Diagnostics & Root Cause Analysis

  • Lead complex technical investigations across electrical systems, identifying root causes and validating corrective actions beyond initial symptom resolution.

Escalation Resolution Leadership

  • Serve as the primary escalation point for issues that cannot be resolved at Tier 1; take ownership of technically complex or repeat failures until closure.

Engineering & Manufacturing Feedback Loop

  • Translate field failures into actionable insights for product engineering and manufacturing quality teams to drive permanent corrective actions.

Standard Development & Technical Guidance

  • Develop troubleshooting procedures, diagnostic playbooks, and technical standards to improve first-time fix rates across the service organization.

Knowledge Base Contribution: Meticulously document technical root causes and resolution steps in Salesforce to continuously build out the internal service engineering knowledge base.


Qualifications 


Education

Bachelor's degree in Electrical or Mechanical Engineering (or related field) preferred; equivalent experience in engineering technology or field service considered. 


Experience

3-5+ years in technical support, field service, commissioning, or product support within industrial electrical systems (e.g., switchgear, transformers, power systems).

Proven ability to diagnose and resolve complex system-level equipment issues. 


Technical Expertise

Strong ability to read and interpret electrical schematics, single-line diagrams, and BOMs.

Solid understanding of power distribution systems and troubleshooting methodologies. 


Systems & Tools

Experience with CRM/case management platforms (Salesforce preferred) and ERP systems.


Core Capabilities

Strong analytical problem-solving skills and ability to troubleshoot under pressure.

Clear communication of technical issues and guidance to field teams and customers.

Ability to manage multiple cases and priorities effectively. 


Core Competencies & Behaviors 


Technical Leadership

Provides advanced diagnostic support and guidance on complex equipment issues.


Analytical Problem Solving

Applies structured troubleshooting and root cause analysis to identify and resolve failures. 


Ownership & Accountability

Takes responsibility for escalated cases, driving issues through to resolution. 


Safety & Quality Focus

Ensures all recommendations align with electrical safety and operational standards. 


Collaboration

Partners cross-functionally with Technical Support & Warranty Specialists, Field Service, and Engineering teams. 


Continuous Improvement

Identifies recurring issues and contributes to product and process improvements. Customer Impact

Communicates clearly and confidently to support timely restoration of customer operations 


Working Conditions

  • Standard professional office environment or structured hybrid remote arrangement. 
  • May require occasional travel (up to 10%) to production plants or customer environments to support unique field      investigations


Disclaimer

The statements above are intended to describe the general nature and level of work being performed. They are not an exhaustive list of all responsibilities, duties, or skills required. Forgent Power reserves the right to modify, interpret, or apply this job description as needed. 


Equal Employment Opportunity Statement

Forgent Power is an equal opportunity employer. We are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected class





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