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Technical Support Engineer Jobs in Virginia (NOW HIRING)

Forgent

Technical Support Engineer

Richmond, VA · On-site

The Technical Support Engineer serves as the primary technical escalation point within Forgent Power's Service organization, responsible for advanced diagnostics, root cause analysis, and resolution ...

Canon Careers

Technical Support Engineer

Chesapeake, VA · Hybrid

$50K - $87K/yr

Canon Information Technology Services (CITS) is seeking a Technical Support Engineer (TSE) to join our Technical Support team. In this role, you will manage the CITS internal and external knowledge ...

Cellebrite

Technical Support Engineer

Tysons, VA · On-site +1

Cellebrite is looking for a Technical Customer Support Engineer based remotely working in the Pacific Time zone or Hybrid from Morristown NJ office . This candidate will have technical support ...

NRI North America

Technical Support Engineer

Ashburn, VA · On-site

$30 - $35/hr

NRI North America is looking for a qualified IT Technical Support Engineer that will be responsible for providing onsite support for new hire onboarding, desktop deployment, and IT operations support ...

Axon

Technical Support Engineer, Axon 911

Sterling, VA · On-site

Your Impact We are seeking a Technical Support Engineer (Tier 2+) to support customers and internal teams using the Axon 911 platform while helping ensure reliability, performance, and operational ...

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Technical Support Engineer information

See Virginia salary details

$37.2K

$78.4K

$118.5K

How much do technical support engineer jobs pay per year?

As of Aug 27, 2026, the average yearly pay for technical support engineer in Virginia is $78,354.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $97,700.00 per year, depending on experience, location, and employer.

What is a technical support engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

What does a technical support engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.

What are the key skills and qualifications needed to thrive as a technical support engineer?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

How does a technical support engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.
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Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $78,354 per year, or $37.7 per hour.

Technical Support Engineer

PwrQ Holdings LLC

Richmond, VA • On-site, Remote

Full-time

Re-posted 8 days ago

Job description

Description

The Technical Support Engineer serves as the primary technical escalation point within Forgent Power's Service organization, responsible for advanced diagnostics, root cause analysis, and resolution of complex equipment issues. This role partners closely with Technical Support & Warranty Specialists to receive fully defined cases, perform in depth technical evaluation, guide remote and on-site troubleshooting activities, and drive permanent corrective actions. Success requires strong engineering judgment, deep product knowledge, and the ability to translate complex technical issues into clear, actionable solutions.


Key Responsibilities

  • Advanced Diagnostics & Root Cause Analysis
  • Lead complex technical investigations across electrical systems, identifying root causes and validating corrective actions beyond initial symptom resolution.
  • Escalation Resolution Leadership
  • Serve as the primary escalation point for issues that cannot be resolved at Tier 1; take ownership of technically complex or repeat failures until closure.
  • Engineering & Manufacturing Feedback Loop
  • Translate field failures into actionable insights for product engineering and manufacturing quality teams to drive permanent corrective actions.
  • Standard Development & Technical Guidance
  • Develop troubleshooting procedures, diagnostic playbooks, and technical standards to improve first-time fix rates across the service organization.
  • Knowledge Base Contribution: Meticulously document technical root causes and resolution steps in Salesforce to continuously build out the internal service engineering knowledge base.

Qualifications


Education

Bachelor's degree in Electrical or Mechanical Engineering (or related field) preferred; equivalent

experience in engineering technology or field service considered.


Experience

3-5+ years in technical support, field service, commissioning, or product support within industrial

electrical systems (e.g., switchgear, transformers, power systems).

Proven ability to diagnose and resolve complex system-level equipment issues.

Technical Expertise

Strong ability to read and interpret electrical schematics, single-line diagrams, and BOMs.

Solid understanding of power distribution systems and troubleshooting methodologies.

Systems & Tools

Experience with CRM/case management platforms (Salesforce preferred) and ERP systems.

Core Capabilities

Strong analytical problem-solving skills and ability to troubleshoot under pressure.

Clear communication of technical issues and guidance to field teams and customers.

Ability to manage multiple cases and priorities effectively.


Core Competencies & Behaviors


Technical Leadership

Provides advanced diagnostic support and guidance on complex equipment issues.

Analytical Problem Solving

Applies structured troubleshooting and root cause analysis to identify and resolve failures.


Ownership & Accountability

Takes responsibility for escalated cases, driving issues through to resolution.


Safety & Quality Focus

Ensures all recommendations align with electrical safety and operational standards.


Collaboration

Partners cross-functionally with Technical Support & Warranty Specialists, Field Service, and

Engineering teams.


Continuous Improvement

Identifies recurring issues and contributes to product and process improvements.


Customer Impact

Communicates clearly and confidently to support timely restoration of customer operations


Working Conditions

  • Standard professional office environment or structured hybrid remote arrangement. 
  • May require occasional travel (up to 10%) to production plants or customer environments to support unique field investigations



Disclaimer

The statements above are intended to describe the general nature and level of work being performed. They are 

not an exhaustive list of all responsibilities, duties, or skills required. Forgent Power reserves the right to 

modify, interpret, or apply this job description as needed.


Equal Employment Opportunity Statement

Forgent Power is an equal opportunity employer. We are committed to creating an inclusive environment for all 

employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, 

disability, veteran status, or any other protected class






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