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It Technical Support Specialist Jobs (NOW HIRING)

GSP Marketing Technologies

IT Technical Support

Provo, UT · On-site

$20.50 - $28/hr

Description The Tech Support Analyst II is responsible for applying technical expertise to the day-to-day administration, implementation, and support of information technology resources. They respond ...

Techoundsllc

Technical Support Specialist

Camarillo, CA

$39 - $49/hr

Camarillo, CA 93012 Pay: $39 to $49 per hour plus benefits Job Summary We are looking for a committed and skilled onsite IT Technical Support Specialist to become part of our IT team. This position ...

The Fedcap Group

IT Support Specialist

Manhattan, NY · On-site

As an IT Support Specialist, you will provide comprehensive IT technical support and desktop assistance, manage audio/visual support for corporate meetings, and ensure seamless functionality across ...

Metric DCX

IT Support Specialist

Nashville, TN · On-site

IT Support Specialist - Nashville About the Role We are seeking an IT Support Specialist to join an ... This role provides remote and deskside technical support, assists with device deployment, and works ...

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How much do it technical support specialist jobs pay per year?

As of Aug 23, 2026, the average yearly pay for it technical support specialist in the United States is $69,237.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $94,000.00 per year, depending on experience, location, and employer.

What is an IT technical support specialist?

An IT Technical Support Specialist is a professional responsible for assisting users with computer systems, hardware, and software issues. They troubleshoot technical problems, provide guidance on using technology, and may install or configure new equipment. Their role is crucial in ensuring that an organization's technology runs smoothly and efficiently. Technical support specialists often work with both individual users and larger IT teams to resolve issues quickly and minimize downtime.

What are the key skills and qualifications needed to thrive as an IT technical support specialist?

To thrive as an IT Technical Support Specialist, you need robust knowledge of computer hardware, software troubleshooting, networking fundamentals, and typically an associate’s or bachelor’s degree in information technology or a related field. Familiarity with ticketing systems, remote access tools, and certifications such as CompTIA A+ or Microsoft Certified IT Professional (MCITP) are commonly required. Exceptional problem-solving abilities, patience, and strong communication skills help build rapport with users and efficiently resolve issues. These skills and qualifications ensure quick resolution of technical problems, minimize downtime, and maintain smooth IT operations within an organization.

What are some common challenges faced by IT technical support specialists, and how can they be addressed?

IT Technical Support Specialists often encounter challenges such as managing high volumes of support requests, troubleshooting complex technical issues under time constraints, and communicating technical information to non-technical users. To address these challenges, specialists benefit from strong organizational skills, maintaining up-to-date documentation, and continuously improving their technical knowledge. Building effective communication strategies and collaborating closely with other IT team members can also help streamline problem resolution and enhance user satisfaction.

What does IT mean to be an IT technical support specialist?

An IT technical support specialist is responsible for troubleshooting and resolving hardware, software, and network issues for users. They often use diagnostic tools, provide technical assistance, and may hold certifications like CompTIA A+ or Network+ to ensure effective support in an IT environment.
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It Technical Support Specialist jobs near you
Infographic showing various It Technical Support Specialist job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $69,237 per year, or $33.3 per hour.

IT Technical Support Specialist

Sentara Healthcare

Doral, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Sentara Health rating

6.7

Company rating: 6.7 out of 10

Based on 412 frontline employees who took The Breakroom Quiz

534th of 893 rated healthcare providers

Job description

City/State
Doral, FL
Work Shift
First (Days)
Overview:
Sentara is hiring an IT Technical Support Specialist!
This position is onsite.
Location:
Sentara Health Plan AvMed Miami
3470 NW 82nd Ave
IT Office: Suite 1100
Doral , FL 33122
Overview
The IT Technical Support Specialist is a customer-facing role responsible for providing technical assistance related to computer hardware, applications, software devices, and monitoring systems. This role involves diagnosing technical issues, assisting users remotely or in person, and ensuring the proper installation and functionality of IT systems. The specialist must have strong problem-solving skills, technical expertise, and customer service capabilities to deliver high-quality support in a fast-paced environment. This role is ideal for an IT professional who enjoys problem-solving, providing excellent customer support, and ensuring the smooth operation of IT systems.
An IT Technical Support Specialist is responsible for providing technical assistance and support for computer hardware, software, and network-related issues; troubleshooting, diagnosing, and resolving technical problems remotely, in person, or over the phone. The incumbent must document and track support requests, resolutions, and system changes; escalate complex technical issues to higher-level IT support teams when necessary. The Specialist will be responsible for assisting with system maintenance & monitoring by installing, configuring and maintaining IT hardware and software, monitoring systems and applications to identify performance issues or potential security risk and keeping systems updated with the latest patches, updates and security measures.
The incumbent will be responsible for providing clear and effective technical guidance to users with varying levels of IT knowledge, communicating IT solutions in a user-friendly manner to non-technical customers and maintaining a customer-focused and results-oriented attitude, ensuring prompt resolution of issues. The specialist will be expected to work independently and collaboratively within a team-based environment, coordinate with other IT teams to resolve system-wide issues and implement technical solutions and provide training and guidance to end users on best practices for IT security and system usage.
Education
  • Bachelor's Degree (Preferred)

Certification/Licensure
  • No specific certification or licensure requirements

Experience
  • Relevant prior experience (Required)

Benefits: Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to 10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - 5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - 10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission "to improve health every day," this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

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