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It Technical Support Specialist Jobs (NOW HIRING)

Yale August

IT Technical Support

Las Vegas, NV · On-site

$40K - $66K/yr

As the IT Technical Support Agent you will be responsible to: In this role you will have responsibility for supporting key infrastructure functions, including working closely with users ...

New

Fortune Brands

IT Technical Support

Las Vegas, NV · On-site

$40K - $66K/yr

As the IT Technical Support Agent you will be responsible to: In this role you will have responsibility for supporting key infrastructure functions, including working closely with users ...

The Fedcap Group

IT Support Specialist

Manhattan, NY · On-site

As an IT Support Specialist, you will provide comprehensive IT technical support and desktop assistance, manage audio/visual support for corporate meetings, and ensure seamless functionality across ...

Techoundsllc

Technical Support Specialist

Camarillo, CA · On-site

$39 - $49/hr

Camarillo, CA 93012 Pay: $39 to $49 per hour plus benefits Job Summary We are looking for a committed and skilled onsite IT Technical Support Specialist to become part of our IT team. This position ...

Beyond IT Support

IT Support Specialist

Aurora, CO · On-site

... IT Support Specialist to assist with technical issues related to Microsoft's core business ... Responsibilities : • IT Support relating to technical issues involving Microsoft's core business ...

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It Technical Support Specialist information

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How much do it technical support specialist jobs pay per year?

As of Aug 23, 2026, the average yearly pay for it technical support specialist in the United States is $69,237.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $94,000.00 per year, depending on experience, location, and employer.

What is an IT technical support specialist?

An IT Technical Support Specialist is a professional responsible for assisting users with computer systems, hardware, and software issues. They troubleshoot technical problems, provide guidance on using technology, and may install or configure new equipment. Their role is crucial in ensuring that an organization's technology runs smoothly and efficiently. Technical support specialists often work with both individual users and larger IT teams to resolve issues quickly and minimize downtime.

What are the key skills and qualifications needed to thrive as an IT technical support specialist?

To thrive as an IT Technical Support Specialist, you need robust knowledge of computer hardware, software troubleshooting, networking fundamentals, and typically an associate’s or bachelor’s degree in information technology or a related field. Familiarity with ticketing systems, remote access tools, and certifications such as CompTIA A+ or Microsoft Certified IT Professional (MCITP) are commonly required. Exceptional problem-solving abilities, patience, and strong communication skills help build rapport with users and efficiently resolve issues. These skills and qualifications ensure quick resolution of technical problems, minimize downtime, and maintain smooth IT operations within an organization.

What are some common challenges faced by IT technical support specialists, and how can they be addressed?

IT Technical Support Specialists often encounter challenges such as managing high volumes of support requests, troubleshooting complex technical issues under time constraints, and communicating technical information to non-technical users. To address these challenges, specialists benefit from strong organizational skills, maintaining up-to-date documentation, and continuously improving their technical knowledge. Building effective communication strategies and collaborating closely with other IT team members can also help streamline problem resolution and enhance user satisfaction.

What does IT mean to be an IT technical support specialist?

An IT technical support specialist is responsible for troubleshooting and resolving hardware, software, and network issues for users. They often use diagnostic tools, provide technical assistance, and may hold certifications like CompTIA A+ or Network+ to ensure effective support in an IT environment.
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It Technical Support Specialist jobs near you
Infographic showing various It Technical Support Specialist job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $69,237 per year, or $33.3 per hour.

IT Technical Support Specialist

UnityPoint Health

Fort Dodge, IA • On-site

Full-time

Medical, Dental, Retirement, PTO

Re-posted 15 days ago

UnityPoint Health rating

7.3

Company rating: 7.3 out of 10

Based on 362 frontline employees who took The Breakroom Quiz

304th of 893 rated healthcare providers

Job description

Overview
We are seeking an IT Technical Support Specialist to join our team at UnityPoint Health! As a member of the Client Device Support team, the IT Technical Support Specialist supports and resolves technology issues and project initiatives in the region, maintains a strong working relationship with peers in all regions and works collaboratively and closely with the Regional Service Managers, customers and other IT team members to ensure the delivery of excellent customer service.
Hours: Monday-Friday, 8am-5pm
Location: Fort Dodge, IA
Why UnityPoint Health?
At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.
Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few:
  • Expect paid time off, parental leave, 401K matching and an employee recognition program.
  • Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
  • Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.
And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.
Find a fulfilling career and make a difference with UnityPoint Health.
Responsibilities
Departmental & Technical Support Specialist:
  • Performs quarterly end of lease activities as assigned.
  • Works on local and enterprise IT projects.
  • Works collaboratively and closely with Regional Service Managers, customers, other IT team members to ensure customer satisfaction needs are accomplished in acceptable timeframes.
  • Performs necessary system upgrades, repairs and maintenance on computer systems and peripherals.
  • Installs, integrates, and configures new computer systems.
  • Utilizes problem tracking system and procedures utilized by IT, and communicates needed changes to the system administrator.
  • Works collaboratively with other IT group members to ensure optimal application functionality.

Customer Service:
  • Works collaboratively and closely with Regional Service Managers, customers, other IT team members to ensure customer satisfaction needs are accomplished in acceptable timeframes.
  • Interacts with customers, Regional Service Managers, and the IT management team to ensure hardware and software needs are met in acceptable timeframes.
  • Covers on-call when required.
  • Provides night and weekend on-call coverage as scheduled.
  • May assume additional on-call responsibilities as directed by Manager.

Business Support:
  • Maintains an understanding of the business environment and the business needs for local affiliate.
  • Monitors new developments in technology to determine their applicability to improve the delivered product while maintaining standardization.
  • Supports Corporate Unified Communications and Video Conferencing solutions as required.
  • Completes special projects and monthly reports as assigned.
  • Performs other duties as requested to facilitate the smooth and effective operations of the department.

Qualifications
Education:
  • Two-year degree in Computer Science or Programming. Equivalent education and work experience will be accepted only if previous experience applies to specific systems.

Experience/Skills:
  • Requires Personal Computer experience
  • Excellent communication skills
  • Ability to work independently
  • Experience supporting desktops, laptops, printers, and mobile devices
  • Healthcare IT experience preferred
  • Networking experience preferred

Licenses/Certifications:
  • Valid driver's license when driving any vehicle for work-related reasons.

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About UnityPoint Health

Sourced by ZipRecruiter

At UnityPoint Health, we provide care in nine regions throughout Illinois, Iowa, and Wisconsin. As the nation's fourth largest nondenominational health system in America, UnityPoint Health keeps people at the center of all we do. We are looking for dynamic and talented individuals to join our team. You'll find opportunities for every sized dream.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

West Des Moines, IA, US

Year founded

1995

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