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It Technical Support Specialist Jobs (NOW HIRING)

Knowledge Management, Inc

$45K - $50K/yr

Administrative / IT Technical Support Specialist Location : Santa Rita, Guam (onsite) Position: 1 Schedule: Monday-Friday Start date : ASAP Security Clearance: Active Tier 3 (T3) security clearance ...

New

State of Maryland

$54 - $74/hr

Introduction The Maryland Military Department is looking for a candidate to fill the position of IT Technical Support Specialist I! Join a dynamic team and embark on a career with great benefits ...

GSP Companies

IT Technical Support

Provo, UT · On-site

$20.50 - $28/hr

Job Type Full-time Description The Tech Support Analyst II is responsible for applying technical expertise to the day-to-day administration, implementation, and support of information technology ...

The E Group

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IT Technical Support

Birmingham, AL · On-site

$27 - $37/hr

Technical Support Specialist 2 (Energy Management Systems) Date Posted: 8/26/2026 Location ... Formal education in Computer Science or related IT field or equivalent experience is required.

SeaGlass IT

IT Technical Support II

Marlborough, MA · On-site

$38K - $48K/yr

Title: IT Technical Support II Employment Type: Permanent Direct Hire (W2 w/ Full-Time benefits) Location : Marlborough, MA - first 2+ weeks onsite training M-F then hybrid Schedule: No on-call ...

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How much do it technical support specialist jobs pay per year?

As of Sep 6, 2026, the average yearly pay for it technical support specialist in the United States is $69,237.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $94,000.00 per year, depending on experience, location, and employer.

What is an IT technical support specialist?

An IT Technical Support Specialist is a professional responsible for assisting users with computer systems, hardware, and software issues. They troubleshoot technical problems, provide guidance on using technology, and may install or configure new equipment. Their role is crucial in ensuring that an organization's technology runs smoothly and efficiently. Technical support specialists often work with both individual users and larger IT teams to resolve issues quickly and minimize downtime.

What are the key skills and qualifications needed to thrive as an IT technical support specialist?

To thrive as an IT Technical Support Specialist, you need robust knowledge of computer hardware, software troubleshooting, networking fundamentals, and typically an associate’s or bachelor’s degree in information technology or a related field. Familiarity with ticketing systems, remote access tools, and certifications such as CompTIA A+ or Microsoft Certified IT Professional (MCITP) are commonly required. Exceptional problem-solving abilities, patience, and strong communication skills help build rapport with users and efficiently resolve issues. These skills and qualifications ensure quick resolution of technical problems, minimize downtime, and maintain smooth IT operations within an organization.

What are some common challenges faced by IT technical support specialists, and how can they be addressed?

IT Technical Support Specialists often encounter challenges such as managing high volumes of support requests, troubleshooting complex technical issues under time constraints, and communicating technical information to non-technical users. To address these challenges, specialists benefit from strong organizational skills, maintaining up-to-date documentation, and continuously improving their technical knowledge. Building effective communication strategies and collaborating closely with other IT team members can also help streamline problem resolution and enhance user satisfaction.

What does IT mean to be an IT technical support specialist?

An IT technical support specialist is responsible for troubleshooting and resolving hardware, software, and network issues for users. They often use diagnostic tools, provide technical assistance, and may hold certifications like CompTIA A+ or Network+ to ensure effective support in an IT environment.
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It Technical Support Specialist jobs near you
Infographic showing various It Technical Support Specialist job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $69,237 per year, or $33.3 per hour.

IT Technical Support Specialist

1872 Consulting

Washington, DC • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

IT Technical Support Specialist

Washington D.C. (100% onsite given onsite support) 10:00am-6:00pm Monday-Friday Summary

The Technical Support Specialist is responsible for providing Level II technical hardware and software support. They will facilitate and resolve a wide variety of requests, inquiries and complaints with the use of their extensive technical knowledge of hardware and software. The Technical Support Specialist will work independently and as part of a team.

What You'll Be Doing

  • Assists users to resolve computer related problems such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through the use of active listening and personalizing techniques with a constant focus on service excellence.
  • Hardware Support functions include, but are not limited to, end user support, desktop support, laptop support, visiting office setups, and mobile device support. Perform computer imaging and post image configurations, preventative maintenance, and basic printer troubleshooting working with the vendor on repairs.
  • Software support functions include, but are not limited to, troubleshooting of applications that are standard within the environment, installation and configuration of software, updates and preventative maintenance, and support of third party applications in coordination with vendors.
  • Manage the assets that are both deployed and in inventory, maintain accurate Asset records for each user and each piece of equipment. Coordinate and perform Hardware moves, changes and exchanges.
  • Provide break/fix support for telephones, including handsets, telephone cords and telephone base-units.
  • Assist with projects such hardware or software upgrades, office moves and special events.
  • Manage and process Hardware warranty claims and issues, and facilitate warranty repairs with third party vendors.
  • Document and maintain user request and incident records in IT Service Management System.
  • Perform other duties as required.

Experience We're Seeking

  • 3+ years of experience with IT Technical Support
  • At least 2 years of experience with escalated IT Support
  • Experience providing in-person support (not just phone support)
  • Experience working for professional services organizations, ideally law firms

Technical Skills We're Seeking

  • Windows 10 support
  • Laptop/desktop hardware support
  • Mobile device support
  • Citrix support
  • VoIP support (ideally Cisco VoIP/telephony products)
  • WebEx/Microsoft Teams support
  • Microsoft Office support
  • SCCM experience
1872 Consulting logo

About 1872 Consulting

Sourced by ZipRecruiter

1872 Consulting, based in Chicago, IL, USA, operates within the IT consulting industry. Armed with a diverse team of experts, the company offers specialized IT consulting services, focusing on modernizing business technologies and driving innovative business strategies. Established in 1872, the company has a rich history marked by its commitment to bridging the gap between businesses and technology. Its mission is to empower organizations to surpass their business goals by providing state-of-the-art IT solutions and service. The company prides itself on its core values of integrity, excellence, and innovation, instilling these principles in every project they undertake.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Chicago, IL, US

Year founded

2014

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