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Assistant Pos Technical Support Jobs in Virginia

Technical Support

Goochland, VA · On-site

$18 - $20/hr

Manage network configuration and capacity troubleshooting. * Assist with mobile device support (phones, tablets, etc.). * Resolve multi-user technical issues and participate in team-based ...

Technical Support

Sandy Hook, VA · On-site

$18 - $20/hr

Manage network configuration and capacity troubleshooting. * Assist with mobile device support (phones, tablets, etc.). * Resolve multi-user technical issues and participate in team-based ...

Technical Support

Richmond, VA

$37K - $46K/yr

Support duties include but are not limited to network connectivity troubleshooting, desktop ... As necessary, the ideal candidate will assist in the authoring of new troubleshooting procedures ...

Technical Support

Richmond, VA · On-site

$37K - $46K/yr

Our passion is delivering technology strategies & digital solutions that assist our clients with ... 6. Basic customer training and support on Mitel phone operations 7. Weekly review of all ...

$45K - $85K/yr

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego ... Document incidents, resolutions, and system changes using ticketing systems. * Assist with system ...

$45K - $85K/yr

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego ... Document incidents, resolutions, and system changes using ticketing systems. * Assist with system ...

Technical Support Technician

Manassas, VA · On-site

$37K - $47K/yr

Title: Technical Support Technician Location: Manassas, VA Duration: 6 month contract (high ... Create and maintain documentation; contribute to process improvements * Assist in training and ...

The Technical Support Engineer routinely acts independently while researching and developing ... Define and report product supportability and readiness throughout the product lifecycle. * Assist ...

The Technical Support Engineer routinely acts independently while researching and developing ... Define and report product supportability and readiness throughout the product lifecycle. * Assist ...

The Technical Support Engineer routinely acts independently while researching and developing ... Define and report product supportability and readiness throughout the product lifecycle. * Assist ...

The Technical Support Engineer routinely acts independently while researching and developing ... Define and report product supportability and readiness throughout the product lifecycle. * Assist ...

Technical Support Analyst 4 Location: Petersburg, VA (Hybrid) Duration: Long-Term Contract ... Track and communicate regional IT needs, issues, and upcoming technology requirements. * Assist ...

As a Technical Support Representative, you will play a pivotal role in the continued stability and ... We will assist you promptly. For technical issues with the website, please contact employment@emp ...

As a Technical Support Representative , you will play a pivotal role in the continued stability and ... We will assist you promptly. For technical issues with the website, please contact employment@emp ...

As a Technical Support Representative , you will play a pivotal role in the continued stability and ... We will assist you promptly. For technical issues with the website, please contact employment@emp ...

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Assistant Pos Technical Support information

What is the difference between Assistant Pos Technical Support vs Help Desk Technician?

AspectAssistant Pos Technical SupportHelp Desk Technician
CredentialsTypically requires basic IT certifications or relevant experienceOften requires CompTIA A+ or similar certifications
Work EnvironmentSupports point-of-sale systems in retail or hospitality settingsProvides technical support for various hardware/software issues in office or call center environments
Employer & IndustryRetail, hospitality, or service industriesIT service providers, corporate IT departments
Search & Comparison IntentUnderstanding roles supporting POS systemsAssisting with general IT support tasks

Assistant Pos Technical Support focuses on maintaining and troubleshooting point-of-sale systems in retail or hospitality settings, often requiring specific POS knowledge. Help Desk Technicians handle broader IT issues across various hardware and software, typically in office environments. While both roles require technical skills and certifications, their work environments and primary responsibilities differ, making each suited to different career paths within IT support.

What are the most commonly searched types of Pos Technical Support jobs in Virginia? The most popular types of Pos Technical Support jobs in Virginia are:
What are popular job titles related to Assistant Pos Technical Support jobs in Virginia? For Assistant Pos Technical Support jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Assistant Pos Technical Support jobs in Virginia look for? The top searched job categories for Assistant Pos Technical Support jobs in Virginia are:
What cities in Virginia are hiring for Assistant Pos Technical Support jobs? Cities in Virginia with the most Assistant Pos Technical Support job openings:
Technical Support

Technical Support

Dexian

Goochland, VA • On-site

$18 - $20/hr

Full-time

Posted 17 days ago


Job description

Position : Technical Support
Location : Richmond, VA (Onsite)
Pay Range: $18/hr - $20/hr on W2
Duration: 12+ months
  1. Overview & Context
  • Primary focus: Level 2 Operational Support - not Help Desk or Level 1.
  • Looking for more tenured, technically refined candidates who can operate with limited supervision and resolve multi-user, higher complexity issues.
  • Tenure expectation: 1+ year minimum in similar technical support environments; seasoned and polished, beyond entry-level help desk capability.
  • Behavioral Fit: Candidates must balance technical aptitude with strong communication and collaboration skills across cross-functional teams.
  1. Scope of Work
  • Broad, general Level 2 operational support covering both Windows and Mac devices.
  • Provide remote and in-person support for end users.
  • Handle application configuration specific to client's environments (local app configurations).
  • Support for cloud-hosted products as well as some local environments.
  • Manage network configuration and capacity troubleshooting.
  • Assist with mobile device support (phones, tablets, etc.).
  • Resolve multi-user technical issues and participate in team-based troubleshooting efforts.
  • Occasionally pause 1:1 support to help mitigate overall ticket volume or handle escalations.
  • Team composition context: some current team members are on temporary leave of absence, increasing short-term workload for existing staff.
  1. Technical Tools & Systems
  • Ticketing System: ServiceNow (core for ticket management and day-to-day workflow).
  • Communication Tools: Slack (primary internal communication platform) and Zoom (frequent collaboration tool).
  • Infrastructure / System Management:
  • SCCM - leveraged selectively, more common in Level 3 functions, but familiarity is valued.
  • Active Directory-style replacement tools (identity/access management).
  • Developer products and internal platforms unique to client's environment.
  • Tool philosophy: Manager is not biased toward specific tools but expects candidates to have enterprise support familiarity and the ability to navigate both tooling and applications.
  • Ideal candidates can demonstrate comfort with systematic troubleshooting, configurations, and support across both tooling and application layers.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/ .
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.