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Manager Pos Technical Support Jobs in Virginia (NOW HIRING)

Power Monitors, Inc.

Technical Support Manager

VA · On-site

$70K - $90K/yr

Technical Support Manager Location: Mt. Crawford, VA Department: Technical Support Reports To: VP of Operations and Engineering Power Monitors, Inc. is seeking a Technical Support Manager to lead and ...

Global IT Family

Technical Support

Richmond, VA · On-site

$37K - $46K/yr

Title: Technical Support Location: Richmond, VA Duration: Long term Onsite Position Summary The ... Knowledge of help desk ticketing systems and IT service management workflows. Skills Effective ...

OCH Technologies LLC

Technical Support

Leesburg, VA · On-site

$37K - $47K/yr

Description: OCH Technologies is seeking a Technical Support professional in support of an FAA ... reports to program management and stakeholders. * Interface directly with end users and ...

Arete Technologies, Inc.

Technical Support

Richmond, VA

$37K - $46K/yr

... Manage backup tape rotation and cases for offsite pickup 5. Perform network jack activation for correct VLAN 6. Basic customer training and support on Mitel phone operations 7. Weekly review of all ...

Ask IT consulting

Technical Support

Richmond, VA

$37K - $46K/yr

... Manage backup tape rotation and cases for offsite pickup 5. Perform network jack activation for correct VLAN 6. Basic customer training and support on Mitel phone operations 7. Weekly review of all ...

Saalex

$45K - $85K/yr

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego ... Support user account management including provisioning, access control, and password management.

Saalex

$45K - $85K/yr

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego ... Support user account management including provisioning, access control, and password management.

Forgent

Technical Support Engineer

Richmond, VA · On-site

Ability to manage multiple cases and priorities effectively. Core Competencies & Behaviors Technical Leadership * Provides advanced diagnostic support and guidance on complex equipment issues.

Accylerate

Technical Support Analyst

Richmond, VA · On-site

Technical Support Specialist Duration: 12 Months Extendable Location: Richmond, VA Position Summary ... Knowledge of help desk ticketing systems and IT service management workflows. Skills * Effective ...

NRI North America

Technical Support Engineer

Ashburn, VA · On-site

$30 - $35/hr

This role focuses on hands-on device preparation, imaging, asset management, shipping logistics, and onsite technical support to ensure a seamless onboarding experience. The technician will work ...

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Manager Pos Technical Support information

What is the difference between Manager Pos Technical Support vs Technical Support Supervisor?

AspectManager Pos Technical SupportTechnical Support Supervisor
ResponsibilitiesOversees technical support teams, develops strategies, manages escalationsSupervises daily support operations, guides support staff, handles customer issues
Required CredentialsBachelor's degree, technical certifications, leadership experienceTechnical knowledge, experience in support roles, supervisory skills
Work EnvironmentOffice-based, team management, strategic planningSupport centers, customer service environment, team oversight
Industry UsageCommon in IT, telecom, and tech companiesWidely used in tech, electronics, and service industries

The main difference between Manager Pos Technical Support and Technical Support Supervisor lies in scope and responsibilities. The manager focuses on strategic planning and team leadership, while the supervisor handles daily operations and customer issues. Both roles require technical knowledge and leadership skills, but the manager typically has broader responsibilities and higher-level decision-making authority.

What are the most commonly searched types of Pos Technical Support jobs in Virginia? The most popular types of Pos Technical Support jobs in Virginia are:
What cities in Virginia are hiring for Manager Pos Technical Support jobs? Cities in Virginia with the most Manager Pos Technical Support job openings:
Manager Pos Technical Support jobs near you

Technical Support Manager

Power Monitors, Inc.

Mount Crawford, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Salary: $70,000 - $90,000

Technical Support Manager


Location: Mt. Crawford, VA
Department: Technical Support
Reports To: VP of Operations and Engineering


Power Monitors, Inc. is seeking a Technical Support Manager to lead and strengthen our customer-facing technical support operations. This role ensures customer inquiries are resolved quickly and accurately while serving as a key link between our customers, Engineering, and Software Development teams.


If youre a hands-on leader with strong troubleshooting skills and a passion for helping others solve complex technical issues, wed love to hear from you!


Key Responsibilities


  • Lead and support the Technical Support team, ensuring timely and high-quality customer assistance.
  • Provide direct technical support for PMI products, software, and field applications.
  • Act as the primary liaison between customers, Engineering, and Software Development.
  • Document, track, and analyze technical issues and recurring problems.
  • Contribute to testing and feedback during product development and updates.
  • Create and maintain internal technical documentation and knowledge base content.
  • Identify process improvements to enhance efficiency and customer satisfaction.
  • Occasional overnight travel may be required.


What Were Looking For


  • Strong PC troubleshooting skills, including driver, communication, and security issues.
  • Proven experience in customer technical support or IT systems support.
  • Excellent problem-solving and communication skills.
  • Networking skills
  • Technical writing or documentation experience a plus.
  • Technical college degree preferred
  • Electrical background or experience with electric utilities is a plus but not required.


Benefits


  • Medical, Dental, and Vision Insurance
  • Health Savings Account (HSA)
  • Supplemental Insurance Options
  • Company-paid Life Insurance
  • Paid Time Off (PTO)
  • 401(k) with Company Match
  • Education Reimbursement
  • 529 College Savings Contribution Matching


About Power Monitors, Inc.

Since 1986, Power Monitors, Inc. has been a leading manufacturer of innovative power quality analyzers and wireless testing equipment. Serving clients worldwide, we are known for our cutting-edge technology, 24/7 technical support, and customer-first mindset.