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Manager Pos Technical Support Jobs in Virginia (NOW HIRING)

Technical Support Analyst Client: VSU Location: 2430 Pine Forest Dr, Colonial Heights, VA 23834 ... Identity Management: Basic experience with Active Directory or Azure AD (password resets, unlocking ...

The Technical Support Engineer routinely acts independently while researching and developing ... Effectively manage customer escalations related to complex problems in Apptium software products to ...

The Technical Support Engineer routinely acts independently while researching and developing ... Effectively manage customer escalations related to complex problems in Apptium software products to ...

The Technical Support Engineer routinely acts independently while researching and developing ... Effectively manage customer escalations related to complex problems in Apptium software products to ...

As a valued member, you will play a crucial role in providing top-notch Account Management Services ... Experience providing Tiers 1 and 2 technical support for hardware and software. * Excellent ...

AvePoint's global channel partner program includes approximately 5,000 managed service providers ... technical support, IT helpdesk, or cloud support * Exceptional communication skills and a strong ...

AvePoint's global channel partner program includes approximately 5,000 managed service providers ... technical support, IT helpdesk, or cloud support * Exceptional communication skills and a strong ...

Responsibilities Peraton is seeking a Technical Support Technician in support of our Corporate IT ... Alerts management to recurring problems and patterns of problems. * Respond to and diagnoses ...

Technical Support Technician

Manassas, VA · On-site

$37K - $47K/yr

Title: Technical Support Technician Location: Manassas, VA Duration: 6 month contract (high ... Experience using ticketing systems to manage tasks and priorities * Experience working in a data ...

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Manager Pos Technical Support information

What is the difference between Manager Pos Technical Support vs Technical Support Supervisor?

AspectManager Pos Technical SupportTechnical Support Supervisor
ResponsibilitiesOversees technical support teams, develops strategies, manages escalationsSupervises daily support operations, guides support staff, handles customer issues
Required CredentialsBachelor's degree, technical certifications, leadership experienceTechnical knowledge, experience in support roles, supervisory skills
Work EnvironmentOffice-based, team management, strategic planningSupport centers, customer service environment, team oversight
Industry UsageCommon in IT, telecom, and tech companiesWidely used in tech, electronics, and service industries

The main difference between Manager Pos Technical Support and Technical Support Supervisor lies in scope and responsibilities. The manager focuses on strategic planning and team leadership, while the supervisor handles daily operations and customer issues. Both roles require technical knowledge and leadership skills, but the manager typically has broader responsibilities and higher-level decision-making authority.

What are the most commonly searched types of Pos Technical Support jobs in Virginia? The most popular types of Pos Technical Support jobs in Virginia are:
What cities in Virginia are hiring for Manager Pos Technical Support jobs? Cities in Virginia with the most Manager Pos Technical Support job openings:
Technical Support Specialist

Technical Support Specialist

Cornerstone Defense

Dahlgren, VA • On-site

Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago


Job description

  • Location: Dahlgren, Virginia
  • Type: Contract
  • Job #3884

Title: Technical Support Specialist
Location: Dahlgren, VA
*Clearance: *Active Secret Clearance needed to apply *
Company Overview:
Cornerstone Defense is the Employer of Choice within the Intelligence, Defense, and Space communities of the U.S. Government. Realizing early on that our most prized assets are our employees, we continually focus our attention on improving the overall work/life experience they have supporting the mission. Our Team is pushed every day to use their industry leading knowledge to provide end-to-end solutions to combat our nation's toughest and most secure problems. If you are looking for a place to not only be professionally challenged, but encouraged and supported by a company that cares, don't look any further than Cornerstone Defense.
Benefits Overview :
Cornerstone Defense offers a very comprehensive benefits package including, but not limited to: Medical, Dental and Vision Plans * Generous PTO Policy * 401(k) * HSA and FSA options * Life and Disability Insurance * Tuition Reimbursement and Training * Perks at Work Discount Program * Referral Program * Leads Generation Program * CollegeAmerica 529 * Fitness Reimbursement Program * Travel Assistance * Norton Lifelock Benefit Solutions * Life Planning Financial & Legal Services *
  • Two (2) years of related IT/Help Desk Support experience

Technical Proficiency
  • Networking concepts, protocols, and security methodologies
  • System performance and availability monitoring
  • Network access, identity, and access management (e.g., PKI)
  • Remote access technologies
  • Systems administration concepts
  • Common network tools (ping, traceroute, nslookup)
  • Electronic device functionality (computers, network components, peripherals)
  • OS command line execution (ipconfig, netstat)
  • Cloud computing service/deployment models (SaaS, IaaS, PaaS)
  • Network protocols (TCP/IP, DHCP, DNS)

Security Awareness
  • Cybersecurity principles, threats, and vulnerabilities
  • National/international cybersecurity laws, regulations, and ethics
  • Organizational IT security policies (account management, access control)
  • Data security standards (PII, PCI, PHI)
  • Information classification, compromise procedures, and incident management processes

Support & Service Delivery
  • Risk management (assessment and mitigation)
  • Incident data analysis and trend identification
  • Service desk best practices
  • Customer service and communication skills
  • Technical training development and delivery
  • Incident tracking and solution database management
  • Trouble ticketing system utilization (incident, problem, event documentation)
  • SOP development and maintenance