ZipRecruiter

Log In

2

Remote Manufacturing Technical Support Jobs in Virginia

AvePoint

Technical Support Analyst

Richmond, VA · On-site +1

... tackle technical challenges within our software ecosystem. Collaborate with a dynamic team of ... remote support sessions. Your knowledge will guide customers through the implementation and ...

Memberstack Inc.

Entry-mid level role * 100% remote and flexible * Work with a team that is invested in your success ... We love helping our customers, and they love supporting us back (here's what our customers say ...

CGI Inc.

Remote Support Technician, Journeyman

Arlington, VA · On-site +1

$43K - $54K/yr

The Remote Support Technician provides technical assistance to users from a remote location, primarily through phone, email, or remote desktop software. They troubleshoot hardware and software issues ...

QCi

Senior Program Manager - Manufacturing Operations Location: Tempe, AZ or Remote Division ... Support & Training: Provide technical support to users, conducting training, and managing ...

Dover Corporation

Inside Service Specialist

Cullen, VA · Remote

$16 - $21.25/hr

... remote technical solutions in a call center environment or 3+ years' experience with the manufacture, testing, or support of HVAC or refrigeration products. * 2+ years' experience with at least one ...

next page

Showing results 1-20

All JobsManufacturing Technical Support JobsRemote Manufacturing Technical Support JobsRemote Manufacturing Technical Support Jobs in Virginia

Remote Manufacturing Technical Support information

What are the key skills and qualifications needed to thrive as a Remote Manufacturing Technical Support specialist, and why are they important?

To thrive as a Remote Manufacturing Technical Support specialist, you need a solid background in manufacturing processes, troubleshooting, and technical problem-solving, usually supported by an engineering degree or relevant technical certification. Familiarity with remote diagnostic tools, ERP/MES systems, and support ticketing platforms is commonly required. Strong communication, patience, and the ability to explain complex technical issues clearly are essential soft skills. These abilities ensure efficient issue resolution, minimize production downtime, and maintain high customer satisfaction in a remote support environment.

How does a Remote Manufacturing Technical Support professional effectively collaborate with on-site teams to resolve technical issues?

Remote Manufacturing Technical Support professionals work closely with on-site engineers, operators, and maintenance staff through various digital communication channels such as video calls, remote desktop access, and collaborative project management tools. Building strong relationships and maintaining clear, detailed documentation are essential for troubleshooting equipment or process issues from a distance. Frequent, proactive communication and a thorough understanding of plant systems enable remote support staff to guide on-site teams through diagnostics, repairs, and process optimizations efficiently. This collaboration ensures timely issue resolution and minimizes production downtime.

What is the difference between Remote Manufacturing Technical Support vs Remote Manufacturing Engineer?

AspectRemote Manufacturing Technical SupportRemote Manufacturing Engineer
CredentialsTechnical certifications, associate degrees, or relevant experienceBachelor's or higher in engineering or related fields, certifications may vary
Work EnvironmentCustomer support centers, remote troubleshooting, on-site visits occasionallyDesign, process improvement, remote collaboration, occasional site visits
Employer & Industry UsageManufacturing companies, equipment suppliers, service providersManufacturing firms, engineering consultancies, R&D departments
Search & Comparison IntentTechnical support roles, troubleshooting, customer serviceProcess design, engineering solutions, system optimization

Remote Manufacturing Technical Support focuses on troubleshooting, assisting clients with equipment issues, and providing technical guidance remotely. In contrast, Remote Manufacturing Engineer involves designing processes, improving manufacturing systems, and developing solutions, often requiring a higher level of engineering education. Both roles may work remotely but serve different functions within the manufacturing industry.

What is a Remote Manufacturing Technical Support specialist?

A Remote Manufacturing Technical Support specialist provides technical assistance and troubleshooting for manufacturing equipment and processes from a remote location. They help diagnose and resolve issues related to machinery, software, and production systems by communicating with on-site staff via phone, email, or video conferencing. Their goal is to minimize downtime and ensure smooth operations by offering expert guidance without needing to be physically present at the manufacturing facility.
What are the most commonly searched types of Manufacturing Technical Support jobs in Virginia? The most popular types of Manufacturing Technical Support jobs in Virginia are:
What are popular job titles related to Remote Manufacturing Technical Support jobs in Virginia? For Remote Manufacturing Technical Support jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Remote Manufacturing Technical Support jobs in Virginia look for? The top searched job categories for Remote Manufacturing Technical Support jobs in Virginia are:
What cities in Virginia are hiring for Remote Manufacturing Technical Support jobs? Cities in Virginia with the most Remote Manufacturing Technical Support job openings:
Remote Manufacturing Technical Support jobs near you

Technical Support Representative

TestHiring

Newport News, VA • Remote

Full-time

Posted 21 days ago

Job description

We are seeking a dedicated and customer-focused Technical Support Representative to join our dynamic team. In this role, you will be the first point of contact for our clients seeking technical assistance over the phone, email, or chat. You will play a crucial role in ensuring customer satisfaction by diagnosing and resolving technical issues promptly and efficiently. The ideal candidate will possess excellent communication skills, a strong problem-solving mindset, and the ability to work well both independently and collaboratively in a fast-paced environment. As a Technical Support Representative, you will support a wide range of products and services, helping customers navigate software, hardware, and network-related challenges. Your contributions will directly impact the user experience by delivering timely solutions and proactive guidance. This position offers an exciting opportunity to grow professionally in the technology sector while making a meaningful difference in our customers’ daily operations. If you are passionate about technology and enjoy helping others, we encourage you to apply and become part of our committed support team. Key Responsibilities: Responsibilities Respond to customer inquiries via phone, email, and live chat in a timely and professional manner Diagnose and troubleshoot technical issues related to software, hardware, and network systems Document all customer interactions and technical issues accurately in the support database Provide clear instructions and guidance to customers to resolve their technical problems Escalate unresolved or complex issues to the appropriate internal teams as necessary Follow up with customers to ensure their technical issues have been resolved satisfactorily Stay updated with product knowledge, software updates, and industry best practices to provide accurate support Requirements: Requirements Proven experience in a technical support or customer service role Strong knowledge of computer systems, mobile devices, and other tech products Excellent verbal and written communication skills Ability to diagnose and troubleshoot basic technical issues Patience and a customer-oriented attitude Strong problem-solving and analytical skills Ability to work flexible hours, including evenings and weekends if required

This is a remote position.

Apply