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Remote Manufacturing Technical Support Jobs (NOW HIRING)

Applied Adhesives

Technical Support Specialist

$100K - $110K/hr

The Technical Support Specialist is responsible for triaging customer issues across multiple OEM ... remote troubleshooting, and coordinating service actions across field service, manufacturing, and ...

DMC Recruitment

Technical Support Engineer

Newark, NJ · Remote

$120K - $135K/yr

... is a leading manufacturer of steel building systems seeking a Technical Services Engineer to ... S. This remote role provides technical support for cold-formed steel, light gauge framing ...

Tractian

Technical Support Engineer

Atlanta, GA · On-site +1

You'll collaborate with the development team to improve our products, deliver remote support via ... At least 5 years of experience troubleshooting in industrial manufacturing environments. * Ability ...

Tractian

Technical Support Engineer

Atlanta, GA · Remote

You'll collaborate with the development team to improve our products, deliver remote support via ... At least 5 years of experience troubleshooting in industrial manufacturing environments. * Ability ...

pregis

Technical Support Specialist

Tulsa, OK · Remote

Job Title: Technical Support Specialist Summary of Job The Technical Support Specialist is ... Remote Technical Recovery * * Execute remote troubleshooting using HMI data, alarms, error logs ...

Gotham Biotech

Technical Support Agent

Portland, ME · Remote

$30 - $35/hr

This is a remote position. The Technical Support Agent plays a critical role in ensuring seamless user experiences by providing timely, accurate, and professional technical assistance to internal and ...

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Remote Manufacturing Technical Support information

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How much do remote manufacturing technical support jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for remote manufacturing technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Manufacturing Technical Support specialist, and why are they important?

To thrive as a Remote Manufacturing Technical Support specialist, you need a solid background in manufacturing processes, troubleshooting, and technical problem-solving, usually supported by an engineering degree or relevant technical certification. Familiarity with remote diagnostic tools, ERP/MES systems, and support ticketing platforms is commonly required. Strong communication, patience, and the ability to explain complex technical issues clearly are essential soft skills. These abilities ensure efficient issue resolution, minimize production downtime, and maintain high customer satisfaction in a remote support environment.

How does a Remote Manufacturing Technical Support professional effectively collaborate with on-site teams to resolve technical issues?

Remote Manufacturing Technical Support professionals work closely with on-site engineers, operators, and maintenance staff through various digital communication channels such as video calls, remote desktop access, and collaborative project management tools. Building strong relationships and maintaining clear, detailed documentation are essential for troubleshooting equipment or process issues from a distance. Frequent, proactive communication and a thorough understanding of plant systems enable remote support staff to guide on-site teams through diagnostics, repairs, and process optimizations efficiently. This collaboration ensures timely issue resolution and minimizes production downtime.

What is the difference between Remote Manufacturing Technical Support vs Remote Manufacturing Engineer?

AspectRemote Manufacturing Technical SupportRemote Manufacturing Engineer
CredentialsTechnical certifications, associate degrees, or relevant experienceBachelor's or higher in engineering or related fields, certifications may vary
Work EnvironmentCustomer support centers, remote troubleshooting, on-site visits occasionallyDesign, process improvement, remote collaboration, occasional site visits
Employer & Industry UsageManufacturing companies, equipment suppliers, service providersManufacturing firms, engineering consultancies, R&D departments
Search & Comparison IntentTechnical support roles, troubleshooting, customer serviceProcess design, engineering solutions, system optimization

Remote Manufacturing Technical Support focuses on troubleshooting, assisting clients with equipment issues, and providing technical guidance remotely. In contrast, Remote Manufacturing Engineer involves designing processes, improving manufacturing systems, and developing solutions, often requiring a higher level of engineering education. Both roles may work remotely but serve different functions within the manufacturing industry.

What is a Remote Manufacturing Technical Support specialist?

A Remote Manufacturing Technical Support specialist provides technical assistance and troubleshooting for manufacturing equipment and processes from a remote location. They help diagnose and resolve issues related to machinery, software, and production systems by communicating with on-site staff via phone, email, or video conferencing. Their goal is to minimize downtime and ensure smooth operations by offering expert guidance without needing to be physically present at the manufacturing facility.
More about Remote Manufacturing Technical Support jobs
What cities are hiring for Remote Manufacturing Technical Support jobs? Cities with the most Remote Manufacturing Technical Support job openings:
What are the most commonly searched types of Manufacturing Technical Support jobs? The most popular types of Manufacturing Technical Support jobs are:
What states have the most Remote Manufacturing Technical Support jobs? States with the most job openings for Remote Manufacturing Technical Support jobs include:
What job categories do people searching Remote Manufacturing Technical Support jobs look for? The top searched job categories for Remote Manufacturing Technical Support jobs are:
Remote Manufacturing Technical Support jobs near you

Technical Support Specialist

Applied Adhesives

Remote

$100K - $110K/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Key responsibilities

  • Serve as the primary point of contact for inbound equipment-related customer issues.

  • Diagnose and resolve equipment issues remotely whenever possible and coordinate with Field Service, Manufacturing, Engineering, and Parts teams based on issue type.

  • Accurately document troubleshooting steps, findings, and resolutions in CRM systems.

Job description

About APPLIED Adhesives:
We have you covered.
Nobody knows more about adhesives than APPLIED Adhesives. We are passionate about solving complex challenges with innovative adhesive products and offerings. APPLIED is the industry leader in helping manage costs, reduce waste, and make entire operations run more efficiently. From adhesives, equipment, parts, and service, we have you covered.
With world-class adhesive products, equipment, and parts along with visionary leadership, unparalleled expertise, and an agile, responsive service team, we’re not happy simply staying put. Every day, we leverage our technical expertise and passion for problem solving for the benefit of our customers and the future of our company.
We have countless victories that we could celebrate, but we’re more interested in looking forward than back. We’ve collected the talent and skills to continue innovating new product solutions and applications in emerging industries. We have the fortitude to not only accept challenges, but to seek them out. And we have the confidence and determination to become the most sought-after adhesive solutions partner.
Come join us!
The Role:
The Technical Support Specialist is responsible for triaging customer issues across multiple OEM equipment platforms, providing remote troubleshooting, and coordinating service actions across field service, manufacturing, and engineering teams.
This role is accountable for owning customer issues from intake through resolution, with a focus on resolving problems remotely, reducing unnecessary field dispatches, and ensuring a seamless transition to on-site service when required. The position also plays a key role in identifying recurring issues, improving internal processes, and driving training and quality improvements across the organization.
This is a remote position, only candidates who currently live in the U.S. will be considered.
Key Responsibilities:
  • Serve as the primary point of contact for inbound equipment-related customer issues.
  • Gather structured, accurate information to define the problem and log cases/service requests.
  • Own issues from initial intake through resolution or escalation.
  • Diagnose and resolve equipment issues remotely whenever possible.
  • Provide real-time support to field technicians during active service events.
  • Reduce unnecessary dispatches by improving first-time remote resolution.
  • Coordinate with Field Service, Manufacturing, Engineering, and Parts teams based on issue type.
  • Escalate issues appropriately with clear documentation and defined next steps.
  • Ensure smooth handoff when transitioning from remote support to on-site service.
  • Accurately document troubleshooting steps, findings, and resolutions in CRM systems.
  • Maintain clean, structured data to support service history and future diagnostics.
  • Capture key details required for effective work order creation and execution.
  • Identify recurring issues, failure patterns, and knowledge gaps across equipment types
  • Flag opportunities related to: Training needs, Aftermarket/service opportunities, Manufacturing or warranty-related quality issues.
  • Develop and organize internal training based on trends observed in the field.
  • Research equipment issues and build structured training content for technicians and support teams.
  • Support ongoing improvement of technical knowledge across the organization.
  • This role supports a variety of industrial equipment, with frequent interaction involving: Packaging End-of-Line(EOL) Equipment (In-house amp; external OEMs), Industrial amp;
  • Construction Equipment, Automotive amp; Advanced Fluid Dispensing Equipment, Parts amp; Warranty Diagnosis.
  • Issue types and OEM involvement will vary day-to-day, requiring adaptability and strong problem-solving skills.
You Are Ideal for This Role If You:
  • Have a bias for action and like to take initiative.
  • Are a team-player but also work well independently.
  • Have the willingness to learn and are personally driven to succeed.
Physical Requirements:
  • Must be able to remain in a stationary position.
  • Constantly operates a computer and other office productivity machinery.
  • Able to communicate information and ideas so others will understand.
Experience and Qualifications:
  • High School Diploma required. Bachelor’s or Associate’s degree preferred.
  • Ability to manage a high volume of mixed-complexity issues (simple to highly technical).
  • Strong ownership mindset—this role is responsible for driving resolution, not just routing calls.
  • Comfort working through ambiguity across multiple equipment types and OEMs.
  • Clear communication when dealing with frustrated customers or time-sensitive issues.
  • Willingness to continuously learn equipment, systems, and troubleshooting processes.
  • Travel for in-person training on a regular basis.
  • Experience in technical support, field service, or industrial equipment environments preferred.
  • Familiarity with CRM or field service platforms (e.g., Salesforce, ServiceMax) preferred.
  • Mechanical or electrical troubleshooting aptitude preferred.
  • Experience supporting technicians or coordinating service work preferred.
Why Work for Us:
  • Medical, Dental and Vision Benefits
  • 401k Match
  • Flexible and Team-Oriented work environment
  • Generous PTO policy
  • Tuition Reimbursement
  • Employee Assistance Program
  • Career and talent development opportunities as well as opportunities for personal growth
Leading with Integrity, Collaboration, and Passion
In today’s dynamic business landscape, these core values serve as the compass guiding our actions and decisions. Whether it’s demonstrating leadership, fostering collaboration, igniting passion, upholding integrity, or maintaining a relentless customer focus, these principles shape our mission, vison and values, and drive our commitment to excellence.
Our Core Values:
Leadership
We are the leaders we wish to follow at work and in our communities.
Collaborative
One team delivering exceptional value and service.
Passion
We enthusiastically pursue excellence.
Integrity
We choose to be ethical and trustworthy.
Relentless Customer Focus
Our customers are at the heart of everything we do.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Typical work is in a climate-controlled environment requiring regular use of computer and electronic equipment.
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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