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Remote Manufacturing Technical Support Jobs in Chicago, IL

Insight Global

Technical Support Specialist

Chicago, IL · Remote

$18 - $20/hr

Contract with right to hire REMOTE within driving distance to an office: Chicago, IL, New York, NY ... We are looking for a strong Technical Support Analyst to join a Service Desk team supporting Friday ...

Brainlab

National Technical Support

Chicago, IL · On-site +1

$38K - $48K/yr

... out Remote Performance Reviews; responsible for escalated case support which includes ... technical documentation. * 1 years experience with test equipment and hand tools including ...

ABB

VFD Technical Support Specialist

IL · Remote

The work model for the role is: remote, in the United States, supporting the Motion Drive Products division. Your role and responsibilities: * Provide technical support via phone & email for common ...

Outform Group

Technical Solutions Manager

Chicago, IL · Remote

Technical Support Engineers (TSEs) - Provide Level 2 remote troubleshooting, proactive system ... OEMs, hardware manufacturers, CMS/platform providers, network partners, and third-party service ...

ABB

VFD Support Specialist II

IL · Remote

Hybrid #LI-Hybrid in New Berlin, WI / Remote in the United States. #LI-Remote Your role and responsibilities: * Provide technical support via phone & email for common problems related to the ...

Abbott

Manager Technical Affairs

Lake Forest, IL · On-site +1

... remote (near an Abbott office) in the Abbott Diagnostics Division. Our diagnostic solutions are ... As Manager, Technical Affairs , you will provide technical leadership and customer support for ...

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Remote Manufacturing Technical Support information

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$14

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$46

How much do remote manufacturing technical support jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for remote manufacturing technical support in Chicago, IL is $26.83, according to ZipRecruiter salary data. Most workers in this role earn between $19.81 and $29.23 per hour, depending on experience, location, and employer.

What is a remote manufacturing technical support specialist?

A Remote Manufacturing Technical Support specialist provides technical assistance and troubleshooting for manufacturing equipment and processes from a remote location. They help diagnose and resolve issues related to machinery, software, and production systems by communicating with on-site staff via phone, email, or video conferencing. Their goal is to minimize downtime and ensure smooth operations by offering expert guidance without needing to be physically present at the manufacturing facility.

How does a remote manufacturing technical support professional effectively collaborate with on-site teams to resolve technical issues?

Remote Manufacturing Technical Support professionals work closely with on-site engineers, operators, and maintenance staff through various digital communication channels such as video calls, remote desktop access, and collaborative project management tools. Building strong relationships and maintaining clear, detailed documentation are essential for troubleshooting equipment or process issues from a distance. Frequent, proactive communication and a thorough understanding of plant systems enable remote support staff to guide on-site teams through diagnostics, repairs, and process optimizations efficiently. This collaboration ensures timely issue resolution and minimizes production downtime.

What are the key skills and qualifications needed to thrive as a remote manufacturing technical support specialist, and why are they important?

To thrive as a Remote Manufacturing Technical Support specialist, you need a solid background in manufacturing processes, troubleshooting, and technical problem-solving, usually supported by an engineering degree or relevant technical certification. Familiarity with remote diagnostic tools, ERP/MES systems, and support ticketing platforms is commonly required. Strong communication, patience, and the ability to explain complex technical issues clearly are essential soft skills. These abilities ensure efficient issue resolution, minimize production downtime, and maintain high customer satisfaction in a remote support environment.

What is the difference between Remote Manufacturing Technical Support vs Remote Manufacturing Engineer?

AspectRemote Manufacturing Technical SupportRemote Manufacturing Engineer
CredentialsTechnical certifications, associate degrees, or relevant experienceBachelor's or higher in engineering or related fields, certifications may vary
Work EnvironmentCustomer support centers, remote troubleshooting, on-site visits occasionallyDesign, process improvement, remote collaboration, occasional site visits
Employer & Industry UsageManufacturing companies, equipment suppliers, service providersManufacturing firms, engineering consultancies, R&D departments
Search & Comparison IntentTechnical support roles, troubleshooting, customer serviceProcess design, engineering solutions, system optimization

Remote Manufacturing Technical Support focuses on troubleshooting, assisting clients with equipment issues, and providing technical guidance remotely. In contrast, Remote Manufacturing Engineer involves designing processes, improving manufacturing systems, and developing solutions, often requiring a higher level of engineering education. Both roles may work remotely but serve different functions within the manufacturing industry.

What are the most commonly searched types of Manufacturing Technical Support jobs in Chicago, IL?

The most popular types of Manufacturing Technical Support jobs in Chicago, IL are:

What are popular job titles related to Remote Manufacturing Technical Support jobs in Chicago, IL?

For Remote Manufacturing Technical Support jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Remote Manufacturing Technical Support jobs in Chicago, IL look for?

The top searched job categories for Remote Manufacturing Technical Support jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Remote Manufacturing Technical Support jobs?

Cities near Chicago, IL with the most Remote Manufacturing Technical Support job openings:

Remote Manufacturing Technical Support jobs near you
Infographic showing various Remote Manufacturing Technical Support job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,812 per year, or $26.8 per hour.

Senior Technical Support Analyst

International Motors, LLC

Lisle, IL • On-site, Remote

$69K - $104K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

International Motors rating

7.6

Company rating: 7.6 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

250th of 495 rated machine equipment manufacturers

Job description

Position Overview
The Senior Technical Support Analyst provides expert diagnostic and repair support to International & IC Bus dealers, body builders, and other approved customers across one or more technical support lines of business, including Powertrain, Chassis / Electrical / Zero Emissions, and Vehicle Programming. This role supports highly technical product concerns through case files, phone calls, and remote support sessions. The analyst helps technicians resolve issues efficiently, documents recurring problems and trends, partners with internal teams to improve service information and repair guidance, and escalates complex or emerging issues when needed.
This is a fully remote role and may be based anywhere in the United States.
Responsibilities
  • Provide diagnostic and repair support to International & IC Bus dealers, body builders, and other approved customers for highly technical vehicle and service issues.
  • Respond to support requests through case files, phone calls, email or chat-based communication, and remote diagnostic sessions as needed.
  • Troubleshoot complex mechanical, electrical, electronic, software, programming, or system integration concerns and recommend corrective actions.
  • Document customer interactions, technical findings, repair direction, and recurring issues in the case management system.
  • Escalate complex, high-impact, or unresolved issues to Tier 2 support, Service Engineering, Service Tools, or other internal stakeholders as appropriate.
  • Identify and communicate emerging product trends, failure modes, and process gaps to support product quality improvement and field issue resolution.
  • Provide feedback to publications, training, service tools, and related internal teams to improve diagnostics, repair information, schematics, and technician enablement.
  • Support continuous improvement initiatives that reduce case volume, improve first response quality, improve response time, and enhance the dealer experience.
  • Maintain current technical knowledge through training, hands-on learning, and ongoing product updates.
  • Travel onsite to dealer or company locations for training or support when needed.

Team Scope
  • Supports service software, module programming, diagnostic tool usage, remote programming support, and related system configuration issues.

Minimum Requirements
  • Bachelor's degree and at least 1 year of field service engineering, automotive service or truck service experience

OR
  • Master's degree and no experience

OR
  • At least 3 years of field service engineering, automotive service or truck service experience

Additional Requirements
  • Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Desired Skills
  • Ability to communicate clearly and professionally with dealer technicians, internal stakeholders, and cross-functional teams.
  • Ability to work independently in a fast-paced, customer-focused support environment while following defined processes and escalation paths.
  • Experience with module programming, service software, Microsoft Windows administration, remote support tools, and diagnostic applications.
  • Hands-on experience with Class 4-8 truck, bus, diesel, electrical, electronic, software, or vehicle programming diagnostics.
  • Experience supporting dealer or field service operations, technical case management, contact center operations, or remote technical troubleshooting.
  • Experience with commercial vehicle diagnostic tools, service software, programming tools, or Windows-based technical applications.
  • Experience using case management, CRM, or ticketing systems to document and manage technical support activity.
  • Knowledge of Microsoft Office applications including Outlook, Excel, and PowerPoint.
  • Strong critical thinking, troubleshooting, written communication, and customer service skills.
  • Experience collaborating with engineering, publications, training, service tools, or other cross-functional support teams.
  • Remote support experience using screen sharing, remote diagnostic, or remote desktop tools is a plus.

Benefits and Compensation
This position offers competitive market-based compensation, along with a comprehensive benefits package designed to support employee wellbeing. You can learn more about the benefits offered for this position by visiting https://careers.international.com/#benefits.
The expected salary offered for this position will fall within the stated range, with the final offer based on the candidates' applicable skills, knowledge, and experience.
Company Overview
About TRATON
With its brands Scania, MAN, International, and Volkswagen Truck & Bus, TRATON SE is the parent and holding company of the TRATON GROUP and one of the world's leading commercial vehicle manufacturers. The Group's product portfolio comprises trucks, buses, and light-duty commercial vehicles. "Transforming Transportation Together. For a sustainable world.": this intention underlines the Company's ambition to have a lasting and sustainable impact on the commercial vehicle business and on the Group's commercial growth.
About International
From a one-man company built on the world-changing invention of the McCormick reaper in 1831, to the 15,000-person-strong company we are today, few companies can lay claim to a history like International. Based in Lisle, Illinois, International Motors, LLC* creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles. We build International® trucks and engines and IC Bus® school and commercial buses that are as tough and as smart as the people who drive them. We also develop Fleetrite® aftermarket parts. In everything we do, our vision is to accelerate the impact of sustainable mobility to create the cleaner, safer world we all deserve. As of 2021, we joined Scania, MAN and Volkswagen Truck & Bus in TRATON GROUP, a global champion of the truck and transport services industry. To learn more, visit International.com.
*International Motors, LLC is d/b/a International Motors USA in Illinois, Missouri, New Jersey, Ohio, Texas, and Utah.
EEO Statement
We are an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email HUB@International.com to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.

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