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Remote Manufacturing Technical Support Jobs (NOW HIRING)

Jama Software

Technical Support Engineer

... industrial manufacturing, consumer electronics, financial services, and insurance industries ... Self-motivated and comfortable working with limited supervision in a remote-first environment.

Pavago

Technical Support Specialist

Tech Support Specialist (SaaS, Helpdesk, IT Support & Troubleshooting) - Remote Position Type ... Technical troubleshooting * Ticket resolution * SaaS support operations * User onboarding & access ...

AVI-SPL

Technical Support Engineer

The Technical Support Engineer provides frontline remote support for audiovisual systems, ensuring timely troubleshooting and resolution of technical issues. This role is responsible for diagnosing ...

parcelLab

Technical Support Specialist

Boston, MA · On-site +1

Technical Support Specialist About the job At parcelLab, we're reshaping how the world's leading ... Remote-friendly culture with flexible work environment * Collaborative, inclusive, and ambitious ...

Wildix

Technical Support Engineer - USA, Remote

... technical validation and remote diagnostics. * Perform structured network checks, assess PoE and internet readiness, and help onboard new locations. * Provide technical support to customers and ...

Tabs

Technical Support Analyst (Remote)

$60K - $82K/yr

Why This Role Matters We're looking for a highly capable, fast-thinking Technical Support Analyst to help manage the increasing volume of technical support requests from our merchants (a Tabs ...

Franklin Electric

Technical Support Engineer

Technical Support Engineer Department: Engineering Employment Type: Full Time Location ... US - Remote Reporting To: Dave Johnson Description Join Franklin Electric on our mission to empower ...

Symbotic

Technical Support Engineer

The Technical Support Engineer is responsible for executing structured technical troubleshooting ... Experience with supporting systems remotely by connecting to various system types via Remote ...

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Remote Manufacturing Technical Support information

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$14

$26

$44

How much do remote manufacturing technical support jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote manufacturing technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote manufacturing technical support specialist, and why are they important?

To thrive as a Remote Manufacturing Technical Support specialist, you need a solid background in manufacturing processes, troubleshooting, and technical problem-solving, usually supported by an engineering degree or relevant technical certification. Familiarity with remote diagnostic tools, ERP/MES systems, and support ticketing platforms is commonly required. Strong communication, patience, and the ability to explain complex technical issues clearly are essential soft skills. These abilities ensure efficient issue resolution, minimize production downtime, and maintain high customer satisfaction in a remote support environment.

How does a remote manufacturing technical support professional effectively collaborate with on-site teams to resolve technical issues?

Remote Manufacturing Technical Support professionals work closely with on-site engineers, operators, and maintenance staff through various digital communication channels such as video calls, remote desktop access, and collaborative project management tools. Building strong relationships and maintaining clear, detailed documentation are essential for troubleshooting equipment or process issues from a distance. Frequent, proactive communication and a thorough understanding of plant systems enable remote support staff to guide on-site teams through diagnostics, repairs, and process optimizations efficiently. This collaboration ensures timely issue resolution and minimizes production downtime.

What is the difference between Remote Manufacturing Technical Support vs Remote Manufacturing Engineer?

AspectRemote Manufacturing Technical SupportRemote Manufacturing Engineer
CredentialsTechnical certifications, associate degrees, or relevant experienceBachelor's or higher in engineering or related fields, certifications may vary
Work EnvironmentCustomer support centers, remote troubleshooting, on-site visits occasionallyDesign, process improvement, remote collaboration, occasional site visits
Employer & Industry UsageManufacturing companies, equipment suppliers, service providersManufacturing firms, engineering consultancies, R&D departments
Search & Comparison IntentTechnical support roles, troubleshooting, customer serviceProcess design, engineering solutions, system optimization

Remote Manufacturing Technical Support focuses on troubleshooting, assisting clients with equipment issues, and providing technical guidance remotely. In contrast, Remote Manufacturing Engineer involves designing processes, improving manufacturing systems, and developing solutions, often requiring a higher level of engineering education. Both roles may work remotely but serve different functions within the manufacturing industry.

What is a remote manufacturing technical support specialist?

A Remote Manufacturing Technical Support specialist provides technical assistance and troubleshooting for manufacturing equipment and processes from a remote location. They help diagnose and resolve issues related to machinery, software, and production systems by communicating with on-site staff via phone, email, or video conferencing. Their goal is to minimize downtime and ensure smooth operations by offering expert guidance without needing to be physically present at the manufacturing facility.
More about Remote Manufacturing Technical Support jobs
What cities are hiring for Remote Manufacturing Technical Support jobs? Cities with the most Remote Manufacturing Technical Support job openings:
What are the most commonly searched types of Manufacturing Technical Support jobs? The most popular types of Manufacturing Technical Support jobs are:
What states have the most Remote Manufacturing Technical Support jobs? States with the most job openings for Remote Manufacturing Technical Support jobs include:
What job categories do people searching Remote Manufacturing Technical Support jobs look for? The top searched job categories for Remote Manufacturing Technical Support jobs are:
Remote Manufacturing Technical Support jobs near you
Infographic showing various Remote Manufacturing Technical Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support Engineer

Jama Software

Remote

Full-time

Medical, Dental, Vision, Retirement

Re-posted 18 days ago

Job description

Jama Software® is focused on maximizing innovation success in multidisciplinary engineering organizations. Numerous firsts for humanity in fields such as fuel cells, electrification, space, software-defined vehicles, surgical robotics, and more all rely on Jama Connect® requirements management softwareto minimize the risk of defects, rework, cost overruns, and recalls. Using Jama Connect, engineering organizations can now intelligently manage the development process by leveraging Live Traceability™ across best-of-breed tools to measurably improve outcomes. Additionally, customers have access to cutting edge AI functionality to modernize their requirements workflows and processes. Our rapidly growing customer base spans the automotive, medical device, life sciences, semiconductor, aerospace & defense, industrial manufacturing, consumer electronics, financial services, and insurance industries.
Overview:
As a Technical Support Engineer (TSE) at Jama Software, you'll help customers solve complex technical issues across cloud and self-hosted environments that support some of the world's most innovative engineering teams. Jama customers work across industries like aerospace and defense, medical device, semiconductor, automotive, industrial manufacturing, and life sciences, giving you exposure to a wide range of high-impact products, systems, and technical challenges.
This is a hands-on technical support role where you'll investigate logs, APIs, configurations, system behavior, and product workflows to understand and help resolve customer issues. Along the way, you'll continue building your technical depth in complex SaaS environments while partnering closely with Technical Support, Customer Success, Product, and Engineering teams to improve the customer experience.
Are you energized by the challenge of untangling complex technical issues, tracing them to root cause, and solving problems that improve the customer experience? If so, we'd love to connect.
Location Requirement:
This role is open only to candidates who are currently based within the Pacific Time Zone. Applicants located outside the Pacific Time Zone will not be considered.
What You'll Do:
  • Deliver Planned Weekend Support and on-call services as required.
  • Provide functional support for Jama Software® to customers, partners, and internal stakeholders through support ticketing systems, screen shares, and other technologies.
  • Support self-hosted customers with installations, upgrades, and migrations to our hosted Cloud solutions.
  • Support and troubleshoot self-hosted installations, upgrades, and migrations.
  • Contribute to internal and customer-facing documentation, including reviewing, approving, and publishing knowledge articles.
  • Collaborate with customers to identify, reproduce, and log defects.
  • Attend training sessions to stay updated on Jama's evolving features and supported environment changes.
  • Take deep dives into support tickets, working directly with customers.
  • Analyze logs, including support bundles, Datadog, and other internal resources.
  • Utilize tools such as Zendesk, IntelliJ IDEA, VirtualBox, Visual VM, and the command line to troubleshoot, reproduce, and resolve issues.
  • Perform other duties and projects as assigned.
What You'll Bring:
  • 2+ years of experience supporting Java-based web applications.
  • 2+ years using the Linux command line to parse log files and configure system settings.
  • 2+ years of troubleshooting firewalls and proxies.
  • 2+ years working with a REST API.
  • 2+ years supporting a SaaS product or web app.
  • Practical experience with containerization technologies such as Docker and Kubernetes.
  • Self-motivated and comfortable working with limited supervision in a remote-first environment.
  • Strong attention to detail, prioritization, and follow-through, with the ability to balance urgent customer issues alongside recurring support responsibilities.
Nice to Have:
  • A bachelor's degree in computer science or a related field
  • Experience with KOTS technology
What You'll Do:
  • Deliver Planned Weekend Support and on-call services as required.
  • Provide functional support for Jama Software® to customers, partners, and internal stakeholders through support ticketing systems, screen shares, and other technologies.
  • Support self-hosted customers with installations, upgrades, and migrations to our hosted Cloud solutions.
  • Support and troubleshoot self-hosted installations, upgrades, and migrations.
  • Contribute to internal and customer-facing documentation, including reviewing, approving, and publishing knowledge articles.
  • Collaborate with customers to identify, reproduce, and log defects.
  • Attend training sessions to stay updated on Jama's evolving features and supported environment changes.
  • Take deep dives into support tickets, working directly with customers.
  • Analyze logs, including support bundles, Datadog, and other internal resources.
  • Utilize tools such as Zendesk, IntelliJ IDEA, VirtualBox, Visual VM, and the command line to troubleshoot, reproduce, and resolve issues.
  • Perform other duties and projects as assigned.
What You'll Bring:
  • 2+ years of experience supporting Java-based web applications.
  • 2+ years using the Linux command line to parse log files and configure system settings.
  • 2+ years of troubleshooting firewalls and proxies.
  • 2+ years working with a REST API.
  • 2+ years supporting a SaaS product or web app.
  • Experience with containerization technologies such as Docker and Kubernetes.
  • Ability to articulate complex thoughts clearly and methodically, verbally and in writing.
Nice to Have:
  • A bachelor's degree in computer science or a related field is preferred.
  • Experience with Kubernetes and KOTS technology is preferred but optional.
Working Conditions:
  • Required participation in an on-call rotation, including nights, weekends, and occasional holidays.
Perks and Benefits:
  • Virtual first and culturally diverse work environment spanning 8 countries.
  • Ambitious and fun work with a chance to define distinct, company-shaping tangible contributions.
  • Flexible time off and leave programs crafted to meet the needs for your rejuvenation and extra support to cope with life events with a quarterly $75 wellness reimbursement.
  • Comprehensive and affordable medical, dental and vision plans with pre-tax savings accounts and a generous 401(k) employer match.
  • 6+ weeks of paid parental leave to bond with your new family member.
  • Emphasis on learning and development at all levels with a subscription to LinkedIn Learning.

At Jama Software, we welcome passionate individuals who have the unrestricted right to work in the United States, including natural citizens and Green Card holders, and reside in eligible states to join our team.
Jama Software participates in E-Verify and will provide the federal government with your Form I-9.
If you get to this point, we hope you're feeling excited about the job you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in Jama Software's mission and can contribute to our team in a variety of ways - not just candidates who check all the boxes.
Jama Software is an Equal Opportunity Employer. Qualified applicants will be considered without regard to any characteristic protected under federal, state, or applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at recruiting@jamasoftware.com to request an accommodation.

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