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Remote Manufacturing Technical Support Jobs (NOW HIRING)

MiTek, Inc.

Technical Support Rep I

Chesterfield, MO · On-site +1

$63K - $73K/yr

For candidates located outside the commuting area, the position may be fully remote ... manufacturing process and conduct training classes on new software and features for new and ...

Franklin Electric

Technical Support Engineer

Technical Support Engineer Department: Engineering Employment Type: Full Time Location ... US - Remote Reporting To: Dave Johnson Description Join Franklin Electric on our mission to empower ...

EnrollHere

Technical Support Specialist

Pinehurst, NC · Remote

Our fully remote team thrives on collaboration, innovation, and a shared commitment to improving the enrollment journey for all. The Technical Support Specialist is a senior member of the EnrollHere ...

Xactus

Technical Support Manager

Broomall, PA · On-site +1

$70K - $90K/yr

Our remote workforce provides many opportunities for you to enhance your skills while maintaining a ... Xactus is seeking a Technical Support Manger to oversee the Technical Support department, ensuring ...

Tabs

Technical Support Analyst (Remote)

$60K - $82K/yr

Why This Role Matters We're looking for a highly capable, fast-thinking Technical Support Analyst to help manage the increasing volume of technical support requests from our merchants (a Tabs ...

Baxter

Technical Support Specialist

Raleigh, NC · Remote

$64K - $88K/yr

Provide remote technical troubleshooting and issue resolution for Care Communications customers. * Diagnose and support networking, server, operating system, telephony, and application-related issues.

EBSCO

Technical Support Representative

$37K - $52K/yr

... remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking ... Your Opportunity The Technical Support Representative specializes in performing technical support ...

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Remote Manufacturing Technical Support information

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How much do remote manufacturing technical support jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for remote manufacturing technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a remote manufacturing technical support specialist?

A Remote Manufacturing Technical Support specialist provides technical assistance and troubleshooting for manufacturing equipment and processes from a remote location. They help diagnose and resolve issues related to machinery, software, and production systems by communicating with on-site staff via phone, email, or video conferencing. Their goal is to minimize downtime and ensure smooth operations by offering expert guidance without needing to be physically present at the manufacturing facility.

How does a remote manufacturing technical support professional effectively collaborate with on-site teams to resolve technical issues?

Remote Manufacturing Technical Support professionals work closely with on-site engineers, operators, and maintenance staff through various digital communication channels such as video calls, remote desktop access, and collaborative project management tools. Building strong relationships and maintaining clear, detailed documentation are essential for troubleshooting equipment or process issues from a distance. Frequent, proactive communication and a thorough understanding of plant systems enable remote support staff to guide on-site teams through diagnostics, repairs, and process optimizations efficiently. This collaboration ensures timely issue resolution and minimizes production downtime.

What are the key skills and qualifications needed to thrive as a remote manufacturing technical support specialist, and why are they important?

To thrive as a Remote Manufacturing Technical Support specialist, you need a solid background in manufacturing processes, troubleshooting, and technical problem-solving, usually supported by an engineering degree or relevant technical certification. Familiarity with remote diagnostic tools, ERP/MES systems, and support ticketing platforms is commonly required. Strong communication, patience, and the ability to explain complex technical issues clearly are essential soft skills. These abilities ensure efficient issue resolution, minimize production downtime, and maintain high customer satisfaction in a remote support environment.

What is the difference between Remote Manufacturing Technical Support vs Remote Manufacturing Engineer?

AspectRemote Manufacturing Technical SupportRemote Manufacturing Engineer
CredentialsTechnical certifications, associate degrees, or relevant experienceBachelor's or higher in engineering or related fields, certifications may vary
Work EnvironmentCustomer support centers, remote troubleshooting, on-site visits occasionallyDesign, process improvement, remote collaboration, occasional site visits
Employer & Industry UsageManufacturing companies, equipment suppliers, service providersManufacturing firms, engineering consultancies, R&D departments
Search & Comparison IntentTechnical support roles, troubleshooting, customer serviceProcess design, engineering solutions, system optimization

Remote Manufacturing Technical Support focuses on troubleshooting, assisting clients with equipment issues, and providing technical guidance remotely. In contrast, Remote Manufacturing Engineer involves designing processes, improving manufacturing systems, and developing solutions, often requiring a higher level of engineering education. Both roles may work remotely but serve different functions within the manufacturing industry.

More about Remote Manufacturing Technical Support jobs

What cities are hiring for Remote Manufacturing Technical Support jobs?

Cities with the most Remote Manufacturing Technical Support job openings:

What are the most commonly searched types of Manufacturing Technical Support jobs?

The most popular types of Manufacturing Technical Support jobs are:

What states have the most Remote Manufacturing Technical Support jobs?

States with the most job openings for Remote Manufacturing Technical Support jobs include:

What job categories do people searching Remote Manufacturing Technical Support jobs look for?

The top searched job categories for Remote Manufacturing Technical Support jobs are:

Remote Manufacturing Technical Support jobs near you
Infographic showing various Remote Manufacturing Technical Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support Rep I

Chesterfield, MO • On-site, Remote

MiTek, Inc.
See more jobs at MiTek, Inc.external

$63K - $73K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Job Responsibilities & Requirements
A Brief Overview
Responsible for providing technical assistance to customers and internal users in support of complex Structural Engineering, CAD, and Business Management applications within the MiTek Software Suite. Answer questions or resolve software and related computer problems for clients and co-workers in person, via telephone or remotely. Assistance shall include installation, system configuration, network interaction, feature usage, enhancement needs and system behavior
This position is posted as remote; however, candidates who are located within commuting distance of our Corporate Headquarters in Chesterfield, MO will be expected to work a hybrid schedule, with three days per week in the office. For candidates located outside the commuting area, the position may be fully remote.
Responsibilities
  • Receive incoming customer issues in support of complex Structural Engineering, CAD, and Business Management applications within the MiTek Software Suite and help the customer resolve those issues by; Researching previous customer issues within call tracking system; Developing a method to isolate the variables of the issue and test those variables individually until finding the cause of the issue; Contribute and collaborate with those that focus in that area of the software or applications which includes Technical Representative III, Technical Representative IV, SQA, and Developers.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities with use in Salesforce
  • Research open, unsolved, and complex customer issues
  • Develop a training curriculum, assemble training materials, construct, and maintain a set of data for training and hold training classes
  • Travel to customer sites to troubleshoot complex and in-depth issues, help the customer optimize and develop their manufacturing process and conduct training classes on new software and features for new and existing employees
  • As needed, work on assigned projects from Technical Support Manager or Technical Representative IV which require more time to resolve
  • When needed works directly with Product Management and Software Development as part of a decision-making team to ensure proper correction of defects and implementation of enhancements into the software

Qualifications
  • Bachelors Building and Construction Technology OR Equivalent combination of experience and education which clearly indicates the ability to perform the essential functions of the position may substitute on a year for year basis
  • 1-2 Years of experience in troubleshooting, call center support, information technology, truss design, carpentry or framing required
  • Able to perform mathematical skills such as calculating proportions, percentages, area, circumference, and volume and able to apply concepts of basic geometry
  • Ability to read and understand prints and schematics
  • Able to use Microsoft Office Applications

Additional Requirements
  • 5% Travel to customer sites to troubleshoot complex and in-depth issues, help the customer optimize and develop their manufacturing process and conduct training classes on new software and features for new and existing employees

Physical Demands
This role is performed in an office environment where a computer, telephone and other office equipment are used as needed to perform the duties of the role.
In compliance with the Equal Pay For Equal Work Act, the pay range for this position is estimated at $63,000 to $73,000/year. Base pay offered may vary based on job-related knowledge, skills and experience. Please visit www.mii.com/about/careers/ to learn more about MiTek's benefit opportunities.
MiTek Perks:
  • Generous time off including Paid Time Off, 13 annual holidays, and volunteer time off
  • Day One Medical/Rx, Dental and Vision Plans
  • Family friendly benefits including Paid Caregiver Leave, Paid Parental Leave and Adoption Reimbursement
  • Performance/Incentive bonuses
  • Career advancement, training opportunities, Employee Resource Groups, and tuition reimbursement
  • Retirement programs including Matching 401(k) Contributions and Profit Sharing
  • Employer paid Short-Term Disability, Long-Term Disability and Life Insurance
  • myFlexPay partner - allows you to track, manage and access your pay anytime

MiTek is a platform innovator and enabler that exists to transform the building industry with better building solutions. In 1955, MiTek transformed residential construction with the invention of the Gang-Nail plate and a digital platform that provided an affordable and scalable way to manufacture wood trusses. Today, MiTek delivers software, services, engineered products, and automated solutions that enable the building industry to improve efficiencies by optimizing the balance between off-site and on-site. With nearly 5,600 team members worldwide, MiTek collaborates across the building industry to enable and accelerate transformational breakthroughs in design and construction to transform the way the industry designs, makes, and builds. As a Berkshire Hathaway (NYSE: BRK-A, NYSE: BRK-B) company since 2001, MiTek has a record of continuous growth and innovation.
MiTek is an E-Verify and Drug and Tobacco-Free Workplace.
We are an equal opportunity employer; and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ethnicity, physical or mental disability, sex (including pregnancy, sexual orientation, gender identity or expression, or transgender status), age (40 and over), genetic information (including family medical history), veteran status, or any other protected characteristic.
For accommodation to assist with completing this application, please contact Human Resources at +1 314-434-1200.
www.mii.com

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