Technical Support Engineer
Fort Wayne, IN · On-site +1
Technical Support Engineer Department: Engineering Employment Type: Full Time Location: US - Indiana - Fort Wayne Reporting To: Dave Johnson Description Join Franklin Electric on our mission to
Technical Support Engineer
Fort Wayne, IN · On-site +1
Technical Support Engineer Department: Engineering Employment Type: Full Time Location: US - Indiana - Fort Wayne Reporting To: Dave Johnson Description Join Franklin Electric on our mission to
Technical Support Engineer
Fort Wayne, IN · On-site +1
Technical Support Engineer Department: Engineering Employment Type: Full Time Location: US - Indiana - Fort Wayne Reporting To: Dave Johnson Description Join Franklin Electric on our mission to
Technical Support Engineer
Fort Wayne, IN · On-site +1
Technical Support Engineer Department: Engineering Employment Type: Full Time Location: US - Indiana - Fort Wayne Reporting To: Dave Johnson Description Join Franklin Electric on our mission to
Technical Support Engineer
Michigan City, IN · On-site +1
Your role Provide fast, structured, high-quality technical support to reduce equipment downtime and improve customer satisfaction. Serve as technical escalation for complex mechanical and electrical
Technical Support Engineer
Michigan City, IN · On-site +1
Your role Provide fast, structured, high-quality technical support to reduce equipment downtime and improve customer satisfaction. Serve as technical escalation for complex mechanical and electrical
About the Role We're looking for a curious, technically-minded problem solver - not someone to just close tickets. You'll troubleshoot complex customer issues across voice, messaging, APIs, IoT, and
About the Role We're looking for a curious, technically-minded problem solver - not someone to just close tickets. You'll troubleshoot complex customer issues across voice, messaging, APIs, IoT, and
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Come work at a place where innovation and teamwork come together to support the
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Come work at a place where innovation and teamwork come together to support the
Global Technical Steward - RLT
Indianapolis, IN · Remote
$152K - $283K/yr
Band Level 5 Job Description Summary Location: Remote Relocation Support: Since this is a remote role, Novartis will not offer relocation support. Are you ready to shape the future of radioligand
Global Technical Steward - RLT
Indianapolis, IN · Remote
$152K - $283K/yr
Band Level 5 Job Description Summary Location: Remote Relocation Support: Since this is a remote role, Novartis will not offer relocation support. Are you ready to shape the future of radioligand
Inside Sales Representative (Remote)
Franklin, IN · On-site +1
An Orthodontic Manufacturer and Distributor is looking for a talented and competitive Inside Sales Representative that thrives in a quick sales cycle environment and is exceptional in closing sales.
Inside Sales Representative (Remote)
Franklin, IN · On-site +1
An Orthodontic Manufacturer and Distributor is looking for a talented and competitive Inside Sales Representative that thrives in a quick sales cycle environment and is exceptional in closing sales.
Fintech Customer Support Representative
Bloomington, IN · Remote
$15.75 - $20/hr
NEW: RAM requirement REDUCED to just 8GB! Easier to qualify! Earn revenue from day one. Certification is now paid! If you have worked in customer services and looking for flexible and varied work,
Fintech Customer Support Representative
Bloomington, IN · Remote
$15.75 - $20/hr
NEW: RAM requirement REDUCED to just 8GB! Easier to qualify! Earn revenue from day one. Certification is now paid! If you have worked in customer services and looking for flexible and varied work,
$16.50 - $21.25/hr
NEW: RAM requirement REDUCED to just 8GB! Easier to qualify! Earn revenue from day one. Certification is now paid! If you have worked in customer services and looking for flexible and varied work,
$16.50 - $21.25/hr
NEW: RAM requirement REDUCED to just 8GB! Easier to qualify! Earn revenue from day one. Certification is now paid! If you have worked in customer services and looking for flexible and varied work,
Remote Monitoring Specialist
Fort Wayne, IN · Remote
$3.50/hr
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet
Remote Monitoring Specialist
Fort Wayne, IN · Remote
$3.50/hr
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet
Remote Monitoring Specialist
Plainfield, IN · Remote
$3.50/hr
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet
Remote Monitoring Specialist
Plainfield, IN · Remote
$3.50/hr
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet
Remote Monitoring Specialist
Daleville, IN · Remote
$3.50/hr
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet
Remote Monitoring Specialist
Daleville, IN · Remote
$3.50/hr
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet
Remote Monitoring Specialist
South Bend, IN · Remote
$3.50/hr
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet
Remote Monitoring Specialist
South Bend, IN · Remote
$3.50/hr
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet
Remote Monitoring Specialist
Rushville, IN · Remote
$3.50/hr
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet
Remote Monitoring Specialist
Rushville, IN · Remote
$3.50/hr
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet
Remote Monitoring Specialist
Bloomington, IN · Remote
$3.50/hr
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet
Remote Monitoring Specialist
Bloomington, IN · Remote
$3.50/hr
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet
Remote Manufacturing Technical Support information
What are the key skills and qualifications needed to thrive as a Remote Manufacturing Technical Support specialist, and why are they important?
To thrive as a Remote Manufacturing Technical Support specialist, you need a solid background in manufacturing processes, troubleshooting, and technical problem-solving, usually supported by an engineering degree or relevant technical certification. Familiarity with remote diagnostic tools, ERP/MES systems, and support ticketing platforms is commonly required. Strong communication, patience, and the ability to explain complex technical issues clearly are essential soft skills. These abilities ensure efficient issue resolution, minimize production downtime, and maintain high customer satisfaction in a remote support environment.
How does a Remote Manufacturing Technical Support professional effectively collaborate with on-site teams to resolve technical issues?
Remote Manufacturing Technical Support professionals work closely with on-site engineers, operators, and maintenance staff through various digital communication channels such as video calls, remote desktop access, and collaborative project management tools. Building strong relationships and maintaining clear, detailed documentation are essential for troubleshooting equipment or process issues from a distance. Frequent, proactive communication and a thorough understanding of plant systems enable remote support staff to guide on-site teams through diagnostics, repairs, and process optimizations efficiently. This collaboration ensures timely issue resolution and minimizes production downtime.
What is the difference between Remote Manufacturing Technical Support vs Remote Manufacturing Engineer?
| Aspect | Remote Manufacturing Technical Support | Remote Manufacturing Engineer |
|---|---|---|
| Credentials | Technical certifications, associate degrees, or relevant experience | Bachelor's or higher in engineering or related fields, certifications may vary |
| Work Environment | Customer support centers, remote troubleshooting, on-site visits occasionally | Design, process improvement, remote collaboration, occasional site visits |
| Employer & Industry Usage | Manufacturing companies, equipment suppliers, service providers | Manufacturing firms, engineering consultancies, R&D departments |
| Search & Comparison Intent | Technical support roles, troubleshooting, customer service | Process design, engineering solutions, system optimization |
Remote Manufacturing Technical Support focuses on troubleshooting, assisting clients with equipment issues, and providing technical guidance remotely. In contrast, Remote Manufacturing Engineer involves designing processes, improving manufacturing systems, and developing solutions, often requiring a higher level of engineering education. Both roles may work remotely but serve different functions within the manufacturing industry.
What is a Remote Manufacturing Technical Support specialist?
A Remote Manufacturing Technical Support specialist provides technical assistance and troubleshooting for manufacturing equipment and processes from a remote location. They help diagnose and resolve issues related to machinery, software, and production systems by communicating with on-site staff via phone, email, or video conferencing. Their goal is to minimize downtime and ensure smooth operations by offering expert guidance without needing to be physically present at the manufacturing facility.
What are popular job titles related to Remote Manufacturing Technical Support jobs in Indiana? For Remote Manufacturing Technical Support jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Remote Manufacturing Technical Support jobs in Indiana look for? The top searched job categories for Remote Manufacturing Technical Support jobs in Indiana are:
What cities in Indiana are hiring for Remote Manufacturing Technical Support jobs? Cities in Indiana with the most Remote Manufacturing Technical Support job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 28 days ago
Job description
Technical Support Engineer
Department: Engineering
Employment Type: Full Time
Location: US - Indiana - Fort Wayne
Reporting To: Dave Johnson
Description
Join Franklin Electric on our mission to empower communities with sustainable water management solutions, where your expertise will play a vital role in shaping a better future for generations to come.
The Technical Support Engineer is responsible for delivering advanced, second-tier technical support and product expertise to both internal and external customers. This role serves as a trusted advisor, diagnosing complex issues and recommending effective, customer-centric solutions. In addition, the Technical Support Engineer identifies opportunities to enhance the customer experience by thoughtfully introducing relevant products and services. Candidates located within the West Region will be prioritized to serve the 8am to 5pm PST time zone.
Franklin Electric is a diverse team of innovators making a positive global impact since 1944. We offer innovative water solutions, ensuring access, treatment, and efficient management of this vital resource. Our commitment to excellence is reflected in our innovative products, industry leading quality products, exceptional customer service, employee development, and passion for social responsibility.
Join us to create a better future while growing professionally in a supportive environment!
MOVE FORWARD WITH US
What you will be doing:
Who we want:
If you are a self-motivated and collaborative individual who is passionate about making a positive impact, we encourage you to apply for this exciting opportunity.
What you need:
Don't feel like you check all the boxes in the job description? Here at Franklin Electric, we are dedicated to building a diverse and inclusive culture which includes embracing candidates from a variety of different backgrounds and industries. We highly encourage you to apply so we can connect on this and future opportunities.
COMPANY VALUES & BENEFITS
FE provides many opportunities to learn and grow through development opportunities such as training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching and more! We offer competitive salaries, comprehensive benefits, and amenities such as:
Take a look at this video to see our Global Headquarters here in Fort Wayne, Indiana.
Department: Engineering
Employment Type: Full Time
Location: US - Indiana - Fort Wayne
Reporting To: Dave Johnson
Description
Join Franklin Electric on our mission to empower communities with sustainable water management solutions, where your expertise will play a vital role in shaping a better future for generations to come.
The Technical Support Engineer is responsible for delivering advanced, second-tier technical support and product expertise to both internal and external customers. This role serves as a trusted advisor, diagnosing complex issues and recommending effective, customer-centric solutions. In addition, the Technical Support Engineer identifies opportunities to enhance the customer experience by thoughtfully introducing relevant products and services. Candidates located within the West Region will be prioritized to serve the 8am to 5pm PST time zone.
Franklin Electric is a diverse team of innovators making a positive global impact since 1944. We offer innovative water solutions, ensuring access, treatment, and efficient management of this vital resource. Our commitment to excellence is reflected in our innovative products, industry leading quality products, exceptional customer service, employee development, and passion for social responsibility.
Join us to create a better future while growing professionally in a supportive environment!
MOVE FORWARD WITH US
What you will be doing:
- Advanced Troubleshooting: Providing second-tier technical support via phone, email, and onsite visits to resolve complex product issues.
- Client Training: Conducting onsite and web-based seminars to teach customers how to implement and use products correctly.
- Sales Integration: Identifying opportunities for additional sales and service growth while interacting with clients.
- Case Management: Tracking open customer issues, communicating status updates, and following up to ensure successful resolutions.
- Knowledge Development: Creating technical bulletins, reviewing manuals, and assisting with new software deployment and training.
Who we want:
If you are a self-motivated and collaborative individual who is passionate about making a positive impact, we encourage you to apply for this exciting opportunity.
- Hard-working winners. Confident, competitive, and results-oriented professionals who create a track record of success.
- Effective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders.
What you need:
- Education: High school diploma required; an Associate's degree in Electrical or Mechanical Engineering is strongly preferred.
- Experience: 3 to 5 years of related technical support or field service experience.
- Technical Proficiency: Mastery of specific software ecosystems including ERP (JD Edwards), PLM (Windchill), and Call Center systems.
- Complex Problem Solving: The ability to use "excellent judgment" to handle variables in complex technical situations and make high-impact decisions.
- Communication Skills: Strong ability to translate technical info for vendors, customers, and internal teams through reports and presentations.
Don't feel like you check all the boxes in the job description? Here at Franklin Electric, we are dedicated to building a diverse and inclusive culture which includes embracing candidates from a variety of different backgrounds and industries. We highly encourage you to apply so we can connect on this and future opportunities.
COMPANY VALUES & BENEFITS
FE provides many opportunities to learn and grow through development opportunities such as training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching and more! We offer competitive salaries, comprehensive benefits, and amenities such as:
- Hybrid remote work arrangements
- Generous paid time off & holidays
- Paid parental leave & on-site motherhood rooms
- On site café & complimentary beverage stations
- Indoor fitness facility & outdoor walking paths
- 401(k) with matching & service contributions
- Health, dental, vision, life insurance
- Short & long-term disability
- Fertility & adoption support
- Undergraduate & graduate tuition reimbursement
- Professional development assistance
- Health & wellness programs
Take a look at this video to see our Global Headquarters here in Fort Wayne, Indiana.