Remote Manufacturing Technical Support Jobs in Indiana

Who is Pyrotek? Pyrotek is the most successful global industrial company you’ve never heard of (until now). Pyrotek is a global leader in high temperature materials and our products impact virtually everyone in the developed world. Our global team has worked for decades to deliver new technologies, advanced engineered systems and innovative materials to customers in industries all over the world. Join our team and create, improve and innovate the everyday!

The Foundry Division Sales Engineer will Generate revenue growth for Pyrotek’s products and solutions in the aluminum foundry industry by selling a portfolio of consumables, equipment, and technical services to accounts within an assigned territory. 

This is a remote-based position with the territory noted as Illinois, Iowa & Wisconsin.  The candidate will reside in the northern 1/3 part of Illinois.  

Essential Functions/Responsibilities

• Manage and grow assigned sales territory accounts by building strong customer relationships, identifying decision makers, prospecting new customers, and meeting/exceeding sales and gross profit targets.
• Develop and negotiate customer agreements, pricing, and supply terms within company guidelines; review quarterly performance against agreement terms to ensure compliance.
• Provide technical support and sales solutions by gathering data, preparing quotes and presentations, and collaborating with internal teams (customer service, operations, supply chain) to resolve customer issues and ensure order fulfillment.
• Conduct regular customer facility visits to build rapport, perform training, and present technical information; field customer inquiries and complaints in a timely manner.
• Monitor competitor activities and employ counter measures to maintain market position; actively strategize with management on sales tactics.
• Utilize the CRM system to complete trip reporting, maintain customer relationship communications, and submit accurate expense reports in a timely manner.

Education/Experience

• Bachelor's degree in business, engineering, or related discipline, plus three (3) years of technical sales and/or customer-facing roles, preferably within the aluminum or foundry industry, or equivalent combination of education and experience.
• Valid driver's license required.

Knowledge/Skills/Abilities

• Sales & Business Acumen. Deep comprehension of sales processes and value selling techniques. Ability to build relationships and sell technical solutions in industrial settings. Demonstrated understanding of business implications of decisions. Adept at balancing profitability, customer sustainability, and sales growth. Ability to evaluate competitors, identify threats and opportunities, and adapt strategies accordingly. Proven record of persistence, goal achievement, and willingness to take calculated risks.
• Technical Skills. Strong knowledge of company product lines and specifications. Working knowledge of mechanical, electrical, and materials engineering principles relevant to aluminum foundry manufacturing. Proficient in evaluating customer environments and configuring solutions. Skilled in delivering product demonstrations and technical presentations. Capable of interpreting technical drawings and generating proposals with ROI calculations. Able to apply foundational math concepts for product fit and performance.
• Customer Service & Communication Skills. Skilled in managing challenging customer interactions with empathy and professionalism. Ability to speak clearly and persuasively, listen effectively, and respond well to questions. Proficient in writing clearly and concisely. Ability to articulate product value, tailor messaging to audience needs, and actively listen to understand customer challenges. Establish credibility and maintain long-term partnerships through timely, professional communication. Proficient in virtual meeting tools and digital channels.
• Core People & Business Skills. Ability to positively interact and work collaboratively with diverse groups at all levels. Genuine with high ethical standards, personal integrity, and honesty. Ability to work under pressure in fast-paced, self-directed environments. Demonstrates initiative and independence in decision-making with strong critical thinking and analytical skills. Highly organized, self-disciplined, and reliable in managing responsibilities and deadlines. Exercise sound judgment in handling proprietary and confidential information.
• Computer/Applications Skills. Proficient in Customer Relationship Management (CRM) platforms. Comfortable with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Familiar with email, video conferencing tools, and instant messaging apps. Experience with quoting tools, proposal generators, and e-signature platforms. Basic knowledge of LinkedIn and email marketing platforms. Familiarity with ERP or Order Management Systems.
• Travel. Ability to travel domestically and internationally by land and air, up to 50%. Must possess and maintain a valid U.S. driver's license and passport. Ability to maintain compliance with Pyrotek's Vehicle Reimbursement Program, including unrestricted driver's license, motor vehicle record (MVR) requirements, and insurance requirements.

Physical/Sensory Requirements
The following physical activities described here are representative of those required by a team member to perform the essential functions of this position. Reasonable accommodation, if feasible, will be made to enable individuals with disabilities to perform the functions of position.

Must be able to sit for long periods-of-time, bend, and reach, use stairs, lift up to 25 pounds occasionally and communicate effectively in English by telephone, in person and in writing. Effectively use a personal computer, office equipment and telephone.

Working Environment

Generally, work within an office and manufacturing environment. While/if working remotely, must establish and maintain a dedicated, distraction-free home office environment that supports productivity and confidentiality, and must maintain reliable connectivity for business purposes.  While working in a manufacturing environment, there may be exposure to fumes or airborne particles, varying temperatures, molten metal, a moderate level of noise, mechanical parts, and moving industrial vehicles.  Personal Protective Equipment (PPE) such as approved footwear, respirators, and safety glasses/goggles, may be required.

Pyrotek is an Equal Employment Opportunity Employer and does not discriminate on the basis of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.

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