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Entry Level Technical Support Specialist Jobs in Indiana

Sales AI

Technical Support Specialist

Indianapolis, IN · On-site

We're seeking a Technical Support Specialist who is not only customer-obsessed, but also experienced with third-party integration tools like n8n, Make, and has a strong understanding of AI tools ...

New

Core Managed

Technical Support Specialist

Indianapolis, IN · On-site

$42K - $48K/yr

... support for incoming issues. The perfect candidate has a strong ability to learn new IT techniques, excellent verbal and written communication skills, customer service talents to help non-technical ...

Core Managed

Technical Support Specialist

Carmel, IN · On-site

$42K - $48K/yr

... support for incoming issues. The perfect candidate has a strong ability to learn new IT techniques, excellent verbal and written communication skills, customer service talents to help non-technical ...

Core Managed

Technical Support Specialist

Indianapolis, IN · On-site

$42K - $48K/yr

... support for incoming issues. The perfect candidate has a strong ability to learn new IT techniques, excellent verbal and written communication skills, customer service talents to help non-technical ...

Core Managed

Technical Support Specialist

Indianapolis, IN · On-site

$42K - $48K/yr

... support for incoming issues. The perfect candidate has a strong ability to learn new IT techniques, excellent verbal and written communication skills, customer service talents to help non-technical ...

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Entry Level Technical Support Specialist information

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How much do entry level technical support specialist jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for entry level technical support specialist in Indiana is $25.29, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $29.04 per hour, depending on experience, location, and employer.

What does an entry level technical support specialist do?

An Entry Level Technical Support Specialist assists customers or end-users by troubleshooting and resolving basic technical issues related to hardware, software, or network systems. They typically respond to support tickets, phone calls, or emails to help users solve problems, set up devices, or understand how to use technology products. This role often involves following established procedures, escalating complex issues to higher-level technicians, and maintaining documentation of interactions. It’s a great starting point for those looking to build a career in IT or technical services.

What are the key skills and qualifications needed to thrive as an entry level technical support specialist, and why are they important?

To thrive as an Entry Level Technical Support Specialist, you need a basic understanding of computer hardware, software troubleshooting, and a high school diploma or relevant IT certification such as CompTIA A+. Familiarity with ticketing systems, remote support tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are vital for delivering prompt, reliable support and ensuring customer satisfaction in technology-driven environments.

What are some common challenges faced by entry level technical support specialists and how are they typically addressed?

Entry Level Technical Support Specialists often encounter challenges such as managing a high volume of support requests, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical backgrounds. These challenges are typically addressed through comprehensive onboarding, ongoing training, and access to a knowledge base or escalation resources. Collaboration with more experienced team members and regular team meetings also help new specialists learn best practices and build confidence in resolving customer issues.

What is the difference between Entry Level Technical Support Specialist vs Help Desk Technician?

AspectEntry Level Technical Support SpecialistHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+High school diploma or equivalent; often same certifications like CompTIA A+
Work EnvironmentSupport teams, IT departments, remote or on-siteHelp desk, call centers, remote or on-site
Industry UsageIT support, tech companies, corporate ITIT support, customer service, tech companies
Common Search/ComparisonOften compared for entry-level IT rolesSimilar roles in IT support

Both roles typically require similar certifications and work in support environments within IT departments or help desks. The terms are often used interchangeably, but 'Help Desk Technician' may emphasize customer interaction more, while 'Entry Level Technical Support Specialist' can imply broader technical responsibilities.

How to get into entry level technical support specialist with no experience?

To become an entry level technical support specialist with no experience, focus on developing basic IT skills, such as troubleshooting hardware and software issues, and gaining familiarity with common tools like ticketing systems. Earning certifications like CompTIA A+ can improve your chances, and gaining hands-on experience through internships or volunteering can also be beneficial.

What are the most commonly searched types of Technical Support Specialist jobs in Indiana?

The most popular types of Technical Support Specialist jobs in Indiana are:

What are popular job titles related to Entry Level Technical Support Specialist jobs in Indiana?

For Entry Level Technical Support Specialist jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Entry Level Technical Support Specialist jobs in Indiana look for?

The top searched job categories for Entry Level Technical Support Specialist jobs in Indiana are:

What cities in Indiana are hiring for Entry Level Technical Support Specialist jobs?

Cities in Indiana with the most Entry Level Technical Support Specialist job openings:

Entry Level Technical Support Specialist jobs near you
Infographic showing various Entry Level Technical Support Specialist job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,598 per year, or $25.3 per hour.

Technical Support Specialist

Sales AI

Indianapolis, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

New

Job description

About SalesAi
At SalesAi.com, we are revolutionizing the world of sales and customer service with cutting-edge AI-driven technology. Our platform empowers businesses to seamlessly integrate AI tools into their sales workflows and customer support processes, driving efficiency and smarter operations. As a rapidly growing SaaS company at the forefront of AI innovation, we are committed to maintaining the highest standards of regulatory compliance, data protection, and ethical business practices.
At SalesAi.com, we are building a culture of innovation, collaboration, and continuous improvement. We offer a fast-paced, dynamic work environment where you'll have the opportunity to make a significant impact on our success.
We value integrity, creativity, and a passion for solving complex challenges. If you're looking for an opportunity to work at the intersection of technology and AI with a team that thrives on collaboration and innovation, we'd love to hear from you.
About the role
  • SalesAi is transforming how businesses connect with prospects and customers through powerful AI-driven automation. We're seeking a Technical Support Specialist who is not only customer-obsessed, but also experienced with third-party integration tools like n8n, Make, and has a strong understanding of AI tools, prompt engineering, and how to apply AI in daily workflows. You will be the frontline of our customer experience, helping users navigate our platform, troubleshoot issues, integrate tools, and get the most value from AI.

What you'll do
  • Technical Troubleshooting & Integration Support
    • Investigate problems, identify solutions, and provide clear steps to resolution.
    • Support and educate users on automating workflows using tools like Zapier, Make (Integromat), or similar third-party platforms.
    • Work with technical teams to escalate and resolve complex issues.
  • Product & AI Enablement
    • Gain deep knowledge of the SalesAi platform and AI feature set.
    • Assist users in prompt engineering and using AI tools to enhance productivity.
    • Help customers apply AI to their workflows and tasks for better efficiency.
  • Customer Support & Engagement
    • Deliver outstanding support via email, chat, and video.
    • Guide customers through platform features and onboarding.
    • Resolve customer issues with empathy and clarity.
  • Documentation & Reporting
    • Log all customer interactions and insights in the CRM (HubSpot or similar).
    • Identify and report patterns in customer issues to improve future support and product direction.
  • Customer Advocacy & Feedback
    • Act as the voice of the customer by surfacing feedback to product teams.
    • Contribute to help center articles, tutorials, and support content.

Qualifications
  • Experience with integration/automation tools (n8n, Make, Zapier, Salesforce, GHL, and HubSpot).
  • Strong understanding of AI tools (e.g. ChatGPT, Grok, and Claude), prompt writing, and daily use of AI for efficiency.
  • Excellent written and verbal communication skills.
  • Highly organized with the ability to multitask.
  • Independent, fast learner, and proactive contributor to a team.
  • Ability to thrive in a fast-paced, dynamic environment and quickly adapt to changing customer needs and business priorities as well as work needed by you as an employee to fulfill our company's objectives.
  • Preferred Skills: Experience with HubSpot or other CRM tools similar to HubSpot

Some More Good Stuff (Benefits)
  • Flexible (unlimited) PTO.
  • Hybrid work environment.
  • 10 yearly paid Holidays.
  • Affordable Medical, Dental, and Vision insurance after 30 days.
  • Employer-paid life insurance after 30 days.
  • 401k with up to a 4% match
  • Regular company-sponsored events.
  • Growth and promotional opportunities.
  • Voted a top culture company in Indianapolis across multiple categories.

Apply