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Remote Manufacturing Technical Support Jobs in Raleigh, NC

HirexHire

Customer Support Manager

Raleigh, NC · Remote

Raleigh, NC HQ (Remote) Industry: Government Technology (SaaS) Company Size: 50+ What They Do: Our ... Lead the day-to-day operations of the Technical Support team, including coaching, prioritization ...

SAS

Technical Writer

Cary, NC · On-site +1

Technical Writer- Hybrid in Cary, North Carolina or Remote in NC We're a leader in data and AI ... Ensure that documentation developed supports identified target personas, maximizes product and ...

SAS

Senior Cloud Technical Lead

Cary, NC · On-site +1

Collaborate with global SAS R&D, Product, Technical Support, Service Management Office, and other CIS teams to drive customer satisfaction and ensure service quality for hosted and remote managed ...

VAST Data

Technical Account Manager - USA

Raleigh, NC · On-site +1

Respond to technical support issues quickly, working collaboratively on the back-end to bring the ... We're a growing global team and a fully remote company. * Highly organized. We track everything in ...

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All JobsManufacturing Technical Support JobsRemote Manufacturing Technical Support JobsRemote Manufacturing Technical Support Jobs in Raleigh, NC

Remote Manufacturing Technical Support information

See Raleigh, NC salary details

$14

$25

$43

How much do remote manufacturing technical support jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for remote manufacturing technical support in Raleigh, NC is $25.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $27.60 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Manufacturing Technical Support specialist, and why are they important?

To thrive as a Remote Manufacturing Technical Support specialist, you need a solid background in manufacturing processes, troubleshooting, and technical problem-solving, usually supported by an engineering degree or relevant technical certification. Familiarity with remote diagnostic tools, ERP/MES systems, and support ticketing platforms is commonly required. Strong communication, patience, and the ability to explain complex technical issues clearly are essential soft skills. These abilities ensure efficient issue resolution, minimize production downtime, and maintain high customer satisfaction in a remote support environment.

How does a Remote Manufacturing Technical Support professional effectively collaborate with on-site teams to resolve technical issues?

Remote Manufacturing Technical Support professionals work closely with on-site engineers, operators, and maintenance staff through various digital communication channels such as video calls, remote desktop access, and collaborative project management tools. Building strong relationships and maintaining clear, detailed documentation are essential for troubleshooting equipment or process issues from a distance. Frequent, proactive communication and a thorough understanding of plant systems enable remote support staff to guide on-site teams through diagnostics, repairs, and process optimizations efficiently. This collaboration ensures timely issue resolution and minimizes production downtime.

What is the difference between Remote Manufacturing Technical Support vs Remote Manufacturing Engineer?

AspectRemote Manufacturing Technical SupportRemote Manufacturing Engineer
CredentialsTechnical certifications, associate degrees, or relevant experienceBachelor's or higher in engineering or related fields, certifications may vary
Work EnvironmentCustomer support centers, remote troubleshooting, on-site visits occasionallyDesign, process improvement, remote collaboration, occasional site visits
Employer & Industry UsageManufacturing companies, equipment suppliers, service providersManufacturing firms, engineering consultancies, R&D departments
Search & Comparison IntentTechnical support roles, troubleshooting, customer serviceProcess design, engineering solutions, system optimization

Remote Manufacturing Technical Support focuses on troubleshooting, assisting clients with equipment issues, and providing technical guidance remotely. In contrast, Remote Manufacturing Engineer involves designing processes, improving manufacturing systems, and developing solutions, often requiring a higher level of engineering education. Both roles may work remotely but serve different functions within the manufacturing industry.

What is a Remote Manufacturing Technical Support specialist?

A Remote Manufacturing Technical Support specialist provides technical assistance and troubleshooting for manufacturing equipment and processes from a remote location. They help diagnose and resolve issues related to machinery, software, and production systems by communicating with on-site staff via phone, email, or video conferencing. Their goal is to minimize downtime and ensure smooth operations by offering expert guidance without needing to be physically present at the manufacturing facility.
What are popular job titles related to Remote Manufacturing Technical Support jobs in Raleigh, NC? For Remote Manufacturing Technical Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Manufacturing Technical Support jobs in Raleigh, NC look for? The top searched job categories for Remote Manufacturing Technical Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Manufacturing Technical Support jobs? Cities near Raleigh, NC with the most Remote Manufacturing Technical Support job openings:
Remote Manufacturing Technical Support jobs near you
Infographic showing various Remote Manufacturing Technical Support job openings in Raleigh, NC as of July 2026, with employment types broken down into 83% Full Time, 10% Part Time, 1% Temporary, 4% Contract, and 2% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $52,667 per year, or $25.3 per hour.

Manager, Audiology Technical Support Services

MED-EL Medical Electronics

Durham, NC • On-site, Remote

Full-time

Re-posted 13 days ago

Job description

Job Type
Full-time
Description
The Manager, Audiology Support Services is a senior leadership role within MED-EL US Customer Experience, responsible for leading teams that provide high-quality support and troubleshooting for professional clinics, staff, and consumers across multiple communication channels. This role ensures exceptional service delivery for MED-EL's product portfolio, drives operational excellence, and fosters a collaborative, performance-oriented culture. The manager partners closely with senior leadership to align strategy, optimize processes, and uphold MED-EL's commitment to a world-class customer experience.
Job Description
Primary Responsibilities
Leadership
  • Align with senior and executive leadership to ensure clarity, focus, and execution of organizational goals.
  • Participate in strategic planning for MED-EL's short- and long-term success.
  • Position Audiology Support Services as a key contributor to MED-EL's customer experience mission.
  • Lead planning for budget, staffing, and departmental priorities.
  • Complete compliance, administrative, and people-management duties in a timely, professional manner.
  • Serve on cross-functional teams and committees as needed.
  • Partner with leadership to ensure seamless customer experience across functions and resolve issues promptly.
Service Delivery
  • Ensure high-quality, efficient audiology support services for all customer groups.
  • Deliver world-class support for new and existing product lines throughout their lifecycle.
  • Collaborate with leadership and teams to meet strategic goals and performance targets.
  • Ensure teams have the resources needed to meet service level standards using data, feedback, and projections.
  • Identify and communicate training needs related to non-clinical service delivery and support training rollout.
Oversight
  • Optimize service delivery through monitoring productivity, metrics, and digital tools to identify trends and opportunities.
  • Oversee departmental projects and manage change, ensuring team engagement and feedback during transitions.
Process
  • Establish and maintain procedures that support seamless, compliant customer operations.
  • Develop and maintain documentation for workflows, policies, and procedures, ensuring accessibility and accuracy.
  • Evaluate and refine processes to improve efficiency and scalability.
  • Engage supervisors and leads in developing and reviewing guidance and policy.
  • Collaborate with other departments to align business processes and resolve issues.
People & Culture
  • Lead hiring activities for Audiology Support Services.
  • Foster a professional, collaborative, performance-driven culture.
  • Lead the annual performance management process for the Audiology team.
  • Coach and develop supervisors and direct reports, providing backup coaching as needed.
  • Conduct regular one-on-ones, training, and performance feedback to support continuous improvement.
  • Support supervisors in talent development and retention, ensuring growth opportunities are available.
  • Empower supervisors and leads through delegated decision-making and ownership of responsibilities.
  • Coach the team on performance metrics, strengths, and their impact on customer outcomes.
  • Guide the team in resolving internal conflicts and collaborating effectively.
Alternate Responsibilities
  • Provide or coordinate clinically related training for new MED-EL personnel.
  • Support additional initiatives and projects as required.
Job Tasks
  • Provide timely updates to leadership and collaborate with other management roles.
  • Oversee nationwide customer support services, including coverage outside standard business hours.
  • Maintain flexibility to address staffing issues, business needs, and international support requirements.
  • Travel occasionally for on-site support, training, or business needs (less than 5%, anticipated if office-based, 15% anticipated if remote).
Job Requirements
Required Skill Sets
  • Embodies MED-EL values: Team Player, Valued Partner, Innovative, Performance Driven.
  • Expertise in hearing implants and related software strongly preferred.
  • Deep knowledge of medical devices, healthcare operations, FDA regulations, and HIPAA.
  • Experience in hearing/medical device contact centers and high-volume service environments preferred.
  • Highly organized with strong communication and stakeholder-management skills.
  • Ability to perform under pressure, including during audits and regulatory inspections.
  • Ability to quickly learn MED-EL tools (e.g., Five9, Navision, CRM).
  • Excellent customer service, written communication, and problem-solving skills.

Education & Professional Requirements
  • Advanced degree in Audiology with 5+ years of professional experience (clinical, academic, industry, or association).
  • 2+ years of leadership or supervisory experience, ideally in hearing implants, medical devices, or hearing aids.
  • Willingness to rapidly expand knowledge in customer service and contact center operations.
  • Skilled in workflow redesign and process optimization.
  • Hybrid schedule, if office based: 3 days in office, 2 days remote, with additional on-site presence as needed for meetings, training, or onboarding.

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