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Remote Manufacturing Technical Support Jobs in Raleigh, NC

Coordinate complex technical escalations across Support, Product, Engineering, and Integration ... Location & Work Environment Channelscaleris a remote-first company with team members across the U.S ...

Coordinate complex technical escalations across Support, Product, Engineering, and Integration ... Location & Work Environment Channelscaler is a remote-first company with team members across the U.

Engineering & Science Job Schedule: Full time Remote: No For our transformer service business ... Provide deep technical support for root cause analyses and failure investigations, ensuring lessons ...

Field Application Engineer '27

Raleigh, NC · On-site +1

$53K - $80K/yr

... American manufacturing. This is a field-based position with most of your time on-site with ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Doctorate degree and 2 years of Manufacturing support experience OR Master's degree and 4 years of ... Flexible work models, including remote and hybrid work arrangements, where possible Apply now for a ...

... remote visual inspection, and analytical instruments to support maintenance, manufacturing, and ... The Technical Sales Representative for ANI / RVI products is responsible for developing and ...

Manufacturing Service & Repair Specialist

Raleigh, NC · On-site +1

$19 - $24.25/hr

While this is a remote position, candidates must reside (or relocate) in the East Coast region ... Support sales efforts with technical consultation and customer engagement * Uphold high standards ...

Showing results 21-40

Remote Manufacturing Technical Support information

See Raleigh, NC salary details

$14

$25

$43

How much do remote manufacturing technical support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for remote manufacturing technical support in Raleigh, NC is $25.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $27.60 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote manufacturing technical support specialist, and why are they important?

To thrive as a Remote Manufacturing Technical Support specialist, you need a solid background in manufacturing processes, troubleshooting, and technical problem-solving, usually supported by an engineering degree or relevant technical certification. Familiarity with remote diagnostic tools, ERP/MES systems, and support ticketing platforms is commonly required. Strong communication, patience, and the ability to explain complex technical issues clearly are essential soft skills. These abilities ensure efficient issue resolution, minimize production downtime, and maintain high customer satisfaction in a remote support environment.

How does a remote manufacturing technical support professional effectively collaborate with on-site teams to resolve technical issues?

Remote Manufacturing Technical Support professionals work closely with on-site engineers, operators, and maintenance staff through various digital communication channels such as video calls, remote desktop access, and collaborative project management tools. Building strong relationships and maintaining clear, detailed documentation are essential for troubleshooting equipment or process issues from a distance. Frequent, proactive communication and a thorough understanding of plant systems enable remote support staff to guide on-site teams through diagnostics, repairs, and process optimizations efficiently. This collaboration ensures timely issue resolution and minimizes production downtime.

What is the difference between Remote Manufacturing Technical Support vs Remote Manufacturing Engineer?

AspectRemote Manufacturing Technical SupportRemote Manufacturing Engineer
CredentialsTechnical certifications, associate degrees, or relevant experienceBachelor's or higher in engineering or related fields, certifications may vary
Work EnvironmentCustomer support centers, remote troubleshooting, on-site visits occasionallyDesign, process improvement, remote collaboration, occasional site visits
Employer & Industry UsageManufacturing companies, equipment suppliers, service providersManufacturing firms, engineering consultancies, R&D departments
Search & Comparison IntentTechnical support roles, troubleshooting, customer serviceProcess design, engineering solutions, system optimization

Remote Manufacturing Technical Support focuses on troubleshooting, assisting clients with equipment issues, and providing technical guidance remotely. In contrast, Remote Manufacturing Engineer involves designing processes, improving manufacturing systems, and developing solutions, often requiring a higher level of engineering education. Both roles may work remotely but serve different functions within the manufacturing industry.

What is a remote manufacturing technical support specialist?

A Remote Manufacturing Technical Support specialist provides technical assistance and troubleshooting for manufacturing equipment and processes from a remote location. They help diagnose and resolve issues related to machinery, software, and production systems by communicating with on-site staff via phone, email, or video conferencing. Their goal is to minimize downtime and ensure smooth operations by offering expert guidance without needing to be physically present at the manufacturing facility.
What are popular job titles related to Remote Manufacturing Technical Support jobs in Raleigh, NC? For Remote Manufacturing Technical Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Manufacturing Technical Support jobs in Raleigh, NC look for? The top searched job categories for Remote Manufacturing Technical Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Manufacturing Technical Support jobs? Cities near Raleigh, NC with the most Remote Manufacturing Technical Support job openings:
Infographic showing various Remote Manufacturing Technical Support job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,667 per year, or $25.3 per hour.

Senior SME - Drug Product (Small Molecule)

GlaxoSmithKline

Durham, NC • On-site, Remote

$122K - $161K/yr

Full-time

Posted 23 days ago


GlaxoSmithKline rating

8.9

Company rating: 8.9 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

9th of 86 rated pharmaceutical


Job description

Position Summary
You will be the senior subject matter expert for drug product small molecule supply with external manufacturing partners. You will lead technical transfers, ensure product and process robustness, and support regulatory readiness across the product lifecycle. You will work closely with cross-functional teams including MSAT, Quality, R&D, Procurement and external CMOs. We value clear problem solving, practical scientific judgement, and collaborative leadership. This role offers growth, meaningful impact and the chance to help GSK unite science, technology and talent to get ahead of disease together.
This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following:

  • Act as the single technical point of contact for small molecule drug product activities with external manufacturers.

  • Lead and deliver technology transfers to contract manufacturing organizations, including transfer packages, training and readiness reviews.

  • Define and maintain product control strategies, technical risk assessments, and acceptance criteria to support right-first-time product qualifications.

  • Manage process validation, continued process verification and change management to maintain product robustness and compliance.

  • Lead cross-functional investigations, root cause analysis, and corrective actions for complex deviations and quality events.

  • Provide technical input for regulatory filings, inspection readiness, and post-approval activities as required.


Why You?
Basic Qualification
We are seeking professionals with the following required skills and qualifications to help us achieve our goals

  • Bachelor's degree in Chemistry, Chemical Engineering, Pharmacy, Pharmaceutical Science, or related technical field.

  • Minimum 8 years' experience in pharmaceutical drug product development, manufacturing, MSAT, or technical support roles.

  • Demonstrated experience with technology transfer to external CMOs and supplier management.

  • Practical knowledge of Good Manufacturing Practice (GMP) and regulatory expectations for drug product manufacture.

  • Experience in process validation, continued process verification, and application of risk assessment tools

Preferred Qualification
If you have the following characteristics, it would be a plus

  • Strong written and verbal communication skills and proven ability to work effectively with multi-disciplinary teams.

  • Flexibility to support and collaborate with international teams across varying time zones.

  • Advanced degree (MSc, PhD) in a relevant scientific or engineering discipline.

  • Hands-on experience with oral solid dose drug product manufacturing, scale-up, or qualification activities.

  • Experience with Quality by Design, statistical process control, and lifecycle management tools.

  • Track record of leading complex technical investigations and implementing sustainable corrective actions.

  • Experience supporting regulatory filings and inspections with external manufacturing partners.

  • Proven ability to lead improvement projects that deliver measurable technical or operational value.


Work Arrangement

  • This role is hybrid. You will be expected to visit external manufacturing sites and internal manufacturing sites as required.

  • Fully remote or permanent home-working arrangements are not available.


What success looks like

  • Smooth, timely technology transfers to external partners with clear acceptance criteria met.

  • Robust product control strategies that maintain product quality through scale-up and commercial supply.

  • Timely resolution of technical issues with clear root cause analysis and sustainable preventive actions.

  • Strong collaborative relationships with internal teams and external manufacturers built on trust and clarity.


We welcome applications from people with a wide range of backgrounds and experiences. If this role aligns with your skills and career goals, please apply. Tell us how your experience would help the team and what you hope to achieve at GSK. We look forward to hearing from you.

#LI-GSK


Skills

CMC Strategy, Data-Driven Decision Making, Data Integrity, Debate Moderation, Digital Fluency, GxP Regulations, Lean Management, Problem Solving, Process Optimization, Project Leadership, Risk Awareness, Scientific Writing, Technology Transfer

Please visit GSK US Benefits Summary to learn more about the comprehensive benefits program GSK offers US employees.

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases - to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we're committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

If you require an accommodation or other assistance to apply for a job at GSK, please contact the appropriate Recruitment Staff by emailing us at -usrecruitment.adjustments@gsk.com

GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.

Important notice to Employment businesses/ Agencies

GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK's compliance to all federal and state US Transparency requirements. For more information, please visit the Centers for Medicare and Medicaid Services (CMS) website at https://openpaymentsdata.cms.gov/


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About GlaxoSmithKline

Sourced by ZipRecruiter

GlaxoSmithKline is a globally recognized pharmaceutical and healthcare company based in Philadelphia, PA, USA. Originated from a merger between Glaxo Wellcome and SmithKline Beecham in 2000, the company excels in the pharmaceutical industry and holds a leading position in making medicines, vaccines, and consumer healthcare products. GSK's mission is to improve the quality of human life by enabling people to do more, feel better, and live longer. They adhere to core values of transparency, integrity, respect for people, and patient-focus, reflecting in their endeavors to conduct research and deliver innovative healthcare solutions to patients and consumers worldwide.

Industry

Scientific research and development services

Company size

10,000+ Employees

Headquarters location

Philadelphia, PA, US