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Tier 1 It Technical Support Jobs in Raleigh, NC (NOW HIRING)

NCSU

IT Technical Support Analyst

Raleigh, NC

Posting Information Posting Number PG194831EP Internal Recruitment No Working Title IT Technical ... Serve as an escalation point for Tier 1 support staff and student IT workers, assisting with ...

FMI

IT Technical Support Analyst

Raleigh, NC · On-site

$65K - $80K/yr

Overview FMI Corporation is seeking an IT Technical Support Analyst to provide onsite support for our Raleigh headquarters and remote support across FMI offices. This role supports hardware, software ...

FMI

IT Technical Support Analyst

Raleigh, NC · Hybrid

$65K - $80K/yr

Overview FMI Corporation is seeking an IT Technical Support Analyst to provide onsite support for our Raleigh headquarters and remote support across FMI offices. This role supports hardware, software ...

Ontic

IT Helpdesk Support Technician

Creedmoor, NC · On-site

You will report to the Director of IT, NC and will have an onsite work schedule in Creedmoor, NC ... Provide outstanding customer service Tier 1 and Tier 2 technical support for desktops, laptops ...

Litera

IT Systems Administrator

Raleigh, NC · Hybrid

Tier 1 and Tier 2 service-related responsibilities * Monitorand managethe ticketing systemfor the ... technical support to both local and remote users * Ability to calmly and rationally assess ...

Civic Federal Credit Union

IT Support Technician

Raleigh, NC · On-site

$21 - $28.75/hr

Provide advanced Tier I technical support across computing platforms, troubleshooting and resolving ... * 1 - 3 years of relevant work experience in IT support roles. * High School diploma required.

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Tier 1 It Technical Support information

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How much do tier 1 it technical support jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for tier 1 it technical support in Raleigh, NC is $25.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $27.60 per hour, depending on experience, location, and employer.

What is a Tier 1 IT Technical Support specialist?

Tier 1 IT Technical Support specialists are the first point of contact for users experiencing technical issues with computer systems, software, or hardware. They handle basic troubleshooting, such as password resets, software installations, and resolving connectivity problems. Their primary goal is to quickly identify and resolve common issues or escalate more complex problems to higher-level support teams. Tier 1 support is essential for ensuring smooth IT operations in organizations.

What are the key skills and qualifications needed to thrive as a Tier 1 IT Technical Support specialist?

To thrive as a Tier 1 IT Technical Support Specialist, you need foundational knowledge of computer hardware, software troubleshooting, and networking basics, often supported by a relevant associate degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop applications, and basic diagnostic tools is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These skills and qualities are crucial for resolving technical issues efficiently and ensuring user satisfaction in a fast-paced IT environment.

What are some typical challenges faced by Tier 1 IT Technical Support specialists, and how can they prepare for them?

Tier 1 IT Technical Support specialists often encounter challenges such as managing high call volumes, troubleshooting a wide variety of basic technical issues, and communicating clearly with users who have varying levels of technical knowledge. To prepare, it's helpful to develop strong customer service skills, learn to follow troubleshooting scripts efficiently, and stay organized to track and resolve tickets promptly. Building a solid understanding of common hardware and software problems, as well as practicing patience and clear communication, can make handling these challenges more manageable and rewarding.

What is the difference between Tier 1 It Technical Support vs Help Desk Technician?

AspectTier 1 It Technical SupportHelp Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, HDI-SAT, or similar
Work EnvironmentFrontline support, troubleshooting hardware/software issuesCustomer service-focused, remote or on-site support
Employer & Industry UsageIT service providers, corporate IT departmentsIT support centers, corporate help desks
Common Search & ComparisonOften compared for entry-level IT rolesSimilar roles, different terminology

Both roles provide entry-level technical support, focusing on troubleshooting hardware and software issues. While they share similar certifications and work environments, 'Help Desk Technician' emphasizes customer service and remote support, whereas 'Tier 1 It Technical Support' is more technical and hardware-oriented. Understanding these differences helps job seekers target the right position based on their skills and career goals.

What is Tier 1 IT Technical Support?

Tier 1 IT Technical Support involves handling basic technical issues and customer inquiries, often serving as the first point of contact for users. Support staff troubleshoot common problems, provide solutions, and escalate complex issues to higher support levels when necessary, typically using remote tools and knowledge bases.

What are popular job titles related to Tier 1 It Technical Support jobs in Raleigh, NC?

For Tier 1 It Technical Support jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Tier 1 It Technical Support jobs in Raleigh, NC look for?

The top searched job categories for Tier 1 It Technical Support jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Tier 1 It Technical Support jobs?

Cities near Raleigh, NC with the most Tier 1 It Technical Support job openings:

Tier 1 It Technical Support jobs near you
Infographic showing various Tier 1 It Technical Support job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% Internship, 79% Full Time, 6% Part Time, 1% Temporary, and 13% Contract. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $52,667 per year, or $25.3 per hour.

IT Technical Support Analyst

NCSU

Raleigh, NC

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

North Carolina State University rating

6.8

Company rating: 6.8 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

467th of 627 rated colleges and universities

Job description

Posting Information
Posting Number PG194831EP Internal Recruitment No Working Title IT Technical Support Analyst Anticipated Hiring Range $60,000 - $65,000 Work Schedule 8:00am - 5:00pm, Monday - Friday Job Location Raleigh, NC Department CVM - Dean's Office About the Department
CVM IT is dedicated to meeting the evolving and varied information technology needs of the College of Veterinary Medicine. We provide comprehensive support to faculty, staff, students, researchers, administrators, and Veterinary Hospital clinicians. Our team is committed to integrating innovative computing technologies, maintaining and enhancing existing systems, and ensuring the confidentiality, integrity, and availability of CVM IT assets and data.
Wolfpack Perks and Benefits
As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.

What we offer:
  • Medical, Dental, and Vision
  • Flexible Spending Account
  • Retirement Programs
  • Disability Plans
  • Life Insurance
  • Accident Plan
  • Paid Time Off and Other Leave Programs
  • 12 Holidays Each Year
  • Tuition and Academic Assistance
  • And so much more!

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.
Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Essential Job Duties
The IT Technical Support Analystplays a critical role in delivering advanced IT desktop support and technology solutions to the College of Veterinary Medicine's faculty, staff, and students. This position requires strong technical expertise, excellent problem-solving abilities, and a high level of customer service in a fast-paced academic and clinical environment.
As a Tier 2 support position within CVM IT, this role is responsible for resolving complex technical issues, supporting enterprise endpoint management, assisting with infrastructure and technology projects, and serving as an escalation point for Tier 1 staff and student workers. In addition to desktop support responsibilities, the IT Technical Support Analyst assists with Audio/Visual (A/V) support, classroom technologies, and other specialized technology initiatives across the college and veterinary hospital.
Key Responsibilities:
Advanced IT Desktop Support:
  • Provide advanced hands-on and remote technical support for faculty, staff, and students, troubleshooting complex hardware, software, operating system, and network-related issues.
  • Serve as an escalation point for Tier 1 support staff and student IT workers, assisting with advanced troubleshooting and issue resolution.
  • Deploy, configure, maintain, and troubleshoot Windows and Mac OS devices, printers, mobile devices, and specialized peripherals.
  • Utilize enterprise management tools such as SCCM, Jamf, Active Directory, and Group Policy to manage endpoint configurations, software deployments, updates, and security compliance.
  • Diagnose and resolve complex endpoint management, authentication, profile, software, and connectivity issues.
  • Support and maintain university-supported software, departmental applications, and specialized veterinary and research technologies.
  • Document technical issues, resolutions, procedures, and knowledge base articles within the IT ticketing system (ServiceNow).
  • Participate in endpoint lifecycle management processes, including imaging, deployments, refresh programs, surplus processing, and asset tracking.
  • Collaborate with Systems Administration, Clinical Informatics Support (CIS), Application Development, OIT, vendors, and other stakeholders to resolve technical issues and implement solutions.
  • Assist with technology planning, testing, standardization, and implementation of new hardware and software solutions.
  • Provide mentorship, guidance, and technical training to Tier 1 staff and student workers.
  • Serve as a technical lead for desktop-related networking and telephony support, including troubleshooting endpoint connectivity issues, coordinating network jack activations and moves, supporting VoIP phone deployments and relocations, assisting with switch and wireless troubleshooting, and working closely with NC State OIT/ComTech and vendors to resolve infrastructure-related issues affecting CVM users.

Audio/Visual (A/V) and Technology Project Support:
  • Assist with the setup, maintenance, troubleshooting, and support of A/V systems in classrooms, conference rooms, teaching spaces, and event areas.
  • Support the A/V Coordinator in implementing classroom technology upgrades, conference room enhancements, and other A/V projects.
  • Provide technical assistance for meetings, presentations, live events, and video conferencing systems as needed.
  • Assist with diagnosing and resolving classroom and conference room technology issues to minimize disruption to teaching and meetings.
  • Participate in technology deployment projects, office moves, Windows upgrades, hardware refresh initiatives, and other departmental IT projects.
Other Responsibilities
  • Other tasks and responsibilities may be assigned based on the needs of the organization and evolving priorities.
Qualifications
Minimum Education and Experience
  • Minimum Education/Experience Bachelor's degree with 1-2 years of relevant IT experience or an equivalent combination of education, training, and experience.
Other Required Qualifications
  • Strong troubleshooting skills for Windows and Mac OS environments.
  • Experience with IT system management tools such as SCCM and Jamf.
  • Excellent verbal and written communication skills.
  • Ability to work collaboratively with various stakeholders, including faculty, staff, and IT partners.
  • Experience w/ A/V classroom support is desirable.
Preferred Qualifications
  • Advanced knowledge of Windows and macOS operating systems in an enterprise environment.
  • Experience supporting Linux operating systems and Linux-based applications in research, academic, or enterprise environments.
  • Experience with endpoint management platforms such as SCCM, Jamf, Intune, or similar tools; Familiarity with Active Directory, Group Policy, enterprise networking concepts, and endpoint security practices.
  • Ability to manage multiple priorities and work independently in a fast-paced support environment.
  • Experience with ServiceNow or similar enterprise ticketing systems.
  • Experience supporting classroom technology, video conferencing platforms, and A/V systems.
Required License(s) or Certification(s)
  • N/A
Valid NC Driver's License required No Commercial Driver's License required No
Recruitment Dates and Special Instructions
Job Open Date 08/25/2026 Anticipated Close Date Open Until Filled Special Instructions to Applicants
Please include as attachments a resume, cover letter, and contact information for at least 3 professional references.
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.
Position Details
Position Number 00112252 Position Type EPS/SAAO Full Time Equivalent (FTE) (1.0 = 40 hours/week) 1.0 Appointment 12 Month Recurring Mandatory Designation - Adverse Weather Non Mandatory - Adverse Weather Mandatory Designation - Emergency Events Non Mandatory - Emergency Event Department ID 190104 - CVM - Dean's Office EEO
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

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About North Carolina State University

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North Carolina State University (NCSU), located in Raleigh, NC, US, is a leading educational institution with a strong emphasis on research, academics, and public service. Established in 1887, NCSU operates in the education industry and endeavors to foster student success, and promote economic development by providing high-quality, affordable education, and conducting groundbreaking research across a variety of disciplines. With more than 100 majors, its academic offerings range from undergraduates to postgraduates along with doctoral studies - in various fields like engineering, natural resources, humanities, and social sciences. NCSU is firmly anchored on the core values of respect, responsibility, integrity, and innovation. Its mission is to create economic, societal, and intellectual prosperity for the people of North Carolina and the nation.

Industry

Colleges, universities, and professional schools

Company size

5,001 - 10,000 Employees

Headquarters location

Raleigh, NC, US

Year founded

1887

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