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Principal Consultant - Infrastructure Management - US

Country: USA

• Technology|Security Operations|Threat Intelligence
• Technology|Infrastructure Security|SOC Operations
• Technology|Security Operations|SOAR

• Develop diagnostic tools, establish monitoring protocols, and resolve complex incidents through root cause analysis while ensuring SLA adherence and creating action plans to prevent recurrence.
• Conduct detailed IT infrastructure evaluations and due diligence across multiple tracks, identify gaps and risks, and collaborate with stakeholders to recommend tailored enhancements and validate infrastructure details.
• Create scalable, secure, and high‑performing IT infrastructure solutions.
• Optimize deployment processes, ensure environment readiness, troubleshoot issues, and contribute to creation of deployment documentation.
• Develop and implement robust change management protocols to minimize risks, analyze proposed changes, and ensure smooth integration of system and technology updates.
• Analyze and enhance system performance by implementing advanced monitoring tools, addressing capacity needs, and designing solutions to prevent bottlenecks.
• Implement security measures and disaster recovery strategies, including risk assessments.
• Identify opportunities for process optimization, design and implement automation tools, and evaluate their impact to enhance efficiency and productivity.
• Collaborate with multi‑vendor and cross‑functional teams to ensure project execution and document project activities.
• Create specialized knowledge repositories, document methodologies, and drive learning to preserve organizational insights and enhance team efficiency.

• Focus on innovation and adaptability for integrating new technologies.
• Proactive problem‑solving to streamline complex requirements.
• Sector‑specific expertise for high‑quality project delivery.
• Strategic mindset to align technical solutions with business goals and market trends.
• Proficiency in deployment management, system optimization, and security compliance.
• Ability to lead cross‑functional teams and drive automation and process improvement.
• Strong communication and documentation skills to foster collaboration and knowledge sharing.

• Experience in incident handling methodologies (NIST or equivalent framework awareness).
• Cyber incident lifecycle understanding – end‑to‑end awareness from detection to closure.
• Cyber Incident Management & Coordination – coordinate across SOC, Incident Response, and business teams.
• Executive communication and reporting – translate technical events into leadership language.
• Experience in regulatory and compliance reporting – governance or oversight reporting obligations.
• Stakeholder management – coordinate across IR teams, leadership, vendors, and legal/privacy.
• Experience in documentation discipline – playbook maintenance, runbooks, structured record keeping.
• Experience in ITSM tooling – Jira or equivalent incident tracking and workflow platform.
• ITIL or ITSM process framework experience.
• FHFA or financial services regulatory reporting experience.
• TTX facilitation or planning experience.
• Familiarity with vulnerability management concepts.
• Insider threat program awareness.
• Experience with third‑party risk or vendor incident management.

• Case management – Times or equivalent SOAR/workflow automation platform.
• Experience and exposure to cybersecurity knowledge.
• On‑call and extended coverage – participate in weekend on‑call rotation; additional time may be required with compensatory time off provided.

• Bachelor’s degree or foreign equivalent from an accredited institution; three years of progressive experience in the specialty may substitute for one year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer‑based visa sponsorship are welcome to apply; Infosys is unable to provide immigration sponsorship for this role now or in the future.

• Long‑term/Short‑term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level

Infosys is a global leader in next‑generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI‑powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always‑on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability.