Weekend Itsm Jobs in Raleigh, NC (NOW HIRING)

• Basic understanding of networking fundamentals including OSI model, IP addressing, VLANs, and routing basics.
• Familiarity with Cisco IOS CLI commands such as show version, copy commands, and reload.
• Awareness of device backup processes including TFTP/SCP configuration backups.
• Basic knowledge of network management systems such as SolarWinds, CiscoWorks, or similar.
• Ability to follow detailed step-by-step patching runbooks.
• Understanding of ITSM change management and maintenance window concepts.
• Strong verbal and written communication skills for co-ordinating maintenance windows.
• Comfortable working in shift and on-call environments including nights and weekends.

• Co-ordinate and track network device firmware/software patching activities for Cisco IOS/IOS-XE, Juniper JunOS, Aruba, and Palo Alto as per approved change records.
• Perform pre-patch tasks including verifying device backups, confirming maintenance window communications, and validating access.
• Execute standard patching steps such as image upload, verifying MD5/SHA hash, and scheduling reloads under supervision.
• Monitor device health post-patching by verifying interface states, routing tables, and connectivity.
• Log patch activity and outcomes in ITSM tickets using ServiceNow or Remedy.
• Maintain network device firmware inventory and flag devices with outdated or end-of-support software.
• Communicate maintenance windows to impacted stakeholders and NOC teams.
• Escalate unexpected device failures, routing disruptions, or patching errors immediately.
• Assist in generating weekly patch compliance reports for the network estate.

• Cisco Certified Network Associate (CCNA).
• CompTIA Network+.
• ITIL 4 Foundation.

• Network Infrastructure Patch Management.
• Cisco IOS.
• Juniper JunOS.
• Aruba.
• Palo Alto.
• ServiceNow.
• Remedy.
• SolarWinds.
• CiscoWorks.
• ITSM.
• VLANs.
• Routing.

• 2+ years of experience in network infrastructure or patch management.
• Accurate and methodical approach to following change procedures.

Benefits:

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities

Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.

About Cynet Systems

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.

As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.