ZipRecruiter

Log In

2

Entry Level Technical Support Specialist Jobs in Raleigh, NC

ServiceTrade

Technical Support Specialist

Durham, NC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We're looking for a Customer Support Specialist who's excited to make an impact. In this role, you ... When issues require deeper technical intervention, draft clear, required-standard escalations to ...

Core Managed

Technical Support Specialist

Raleigh, NC · On-site

$45K - $50K/yr

  • Medical

  • Retirement

  • PTO

... support for incoming issues. The perfect candidate has a strong ability to learn new IT techniques, excellent verbal and written communication skills, customer service talents to help non-technical ...

Core Managed

Technical Support Specialist

Raleigh, NC · On-site

$45K - $50K/yr

  • Medical

  • Retirement

  • PTO

... support for incoming issues. The perfect candidate has a strong ability to learn new IT techniques, excellent verbal and written communication skills, customer service talents to help non-technical ...

Core Managed

Technical Support Specialist

Raleigh, NC · On-site

$45K - $50K/yr

  • Medical

  • Retirement

  • PTO

... support for incoming issues. The perfect candidate has a strong ability to learn new IT techniques, excellent verbal and written communication skills, customer service talents to help non-technical ...

Core Managed

Technical Support Specialist

Raleigh, NC · On-site

$45K - $50K/yr

  • Medical

  • Retirement

  • PTO

... support for incoming issues. The perfect candidate has a strong ability to learn new IT techniques, excellent verbal and written communication skills, customer service talents to help non-technical ...

Infojini Inc

Desktop Support Specialist

Raleigh, NC · On-site

They are seeking a Desktop Support Specialist to provide on-site technical support, including installing hardware and software, configuring peripherals, and migrating user data. Responsibilities ...

STI

Active Directory Technical Specialist

Raleigh, NC · On-site

Senior Technical Support Specialist [Must have Active Directory, Servicenow] Century Center, Raleigh NC 12+ months Description: The NC DIT-Transportation is seeking a Technical Specialist resource ...

Apple

US-Technical Specialist

Raleigh, NC · On-site

As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional ...

Apple

US-Technical Specialist

Raleigh, NC · On-site

As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional ...

next page

Showing results 1-20

All JobsTechnical Support Specialist JobsEntry Level Technical Support Specialist JobsEntry Level Technical Support Specialist Jobs in Raleigh, NC

Entry Level Technical Support Specialist information

See Raleigh, NC salary details

$13

$25

$42

How much do entry level technical support specialist jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for entry level technical support specialist in Raleigh, NC is $25.83, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $29.66 per hour, depending on experience, location, and employer.

What does an entry level technical support specialist do?

An Entry Level Technical Support Specialist assists customers or end-users by troubleshooting and resolving basic technical issues related to hardware, software, or network systems. They typically respond to support tickets, phone calls, or emails to help users solve problems, set up devices, or understand how to use technology products. This role often involves following established procedures, escalating complex issues to higher-level technicians, and maintaining documentation of interactions. It’s a great starting point for those looking to build a career in IT or technical services.

What are the key skills and qualifications needed to thrive as an entry level technical support specialist, and why are they important?

To thrive as an Entry Level Technical Support Specialist, you need a basic understanding of computer hardware, software troubleshooting, and a high school diploma or relevant IT certification such as CompTIA A+. Familiarity with ticketing systems, remote support tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are vital for delivering prompt, reliable support and ensuring customer satisfaction in technology-driven environments.

What are some common challenges faced by entry level technical support specialists and how are they typically addressed?

Entry Level Technical Support Specialists often encounter challenges such as managing a high volume of support requests, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical backgrounds. These challenges are typically addressed through comprehensive onboarding, ongoing training, and access to a knowledge base or escalation resources. Collaboration with more experienced team members and regular team meetings also help new specialists learn best practices and build confidence in resolving customer issues.

What is the difference between Entry Level Technical Support Specialist vs Help Desk Technician?

AspectEntry Level Technical Support SpecialistHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+High school diploma or equivalent; often same certifications like CompTIA A+
Work EnvironmentSupport teams, IT departments, remote or on-siteHelp desk, call centers, remote or on-site
Industry UsageIT support, tech companies, corporate ITIT support, customer service, tech companies
Common Search/ComparisonOften compared for entry-level IT rolesSimilar roles in IT support

Both roles typically require similar certifications and work in support environments within IT departments or help desks. The terms are often used interchangeably, but 'Help Desk Technician' may emphasize customer interaction more, while 'Entry Level Technical Support Specialist' can imply broader technical responsibilities.

How to get into entry level technical support specialist with no experience?

To become an entry level technical support specialist with no experience, focus on developing basic IT skills, such as troubleshooting hardware and software issues, and gaining familiarity with common tools like ticketing systems. Earning certifications like CompTIA A+ can improve your chances, and gaining hands-on experience through internships or volunteering can also be beneficial.

What are the most commonly searched types of Technical Support Specialist jobs in Raleigh, NC?

The most popular types of Technical Support Specialist jobs in Raleigh, NC are:

What are popular job titles related to Entry Level Technical Support Specialist jobs in Raleigh, NC?

For Entry Level Technical Support Specialist jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Entry Level Technical Support Specialist jobs in Raleigh, NC look for?

The top searched job categories for Entry Level Technical Support Specialist jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Entry Level Technical Support Specialist jobs?

Cities near Raleigh, NC with the most Entry Level Technical Support Specialist job openings:

Entry Level Technical Support Specialist jobs near you
Infographic showing various Entry Level Technical Support Specialist job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $53,729 per year, or $25.8 per hour.

Bilingual Technical Support Specialist

Prometheus Group

Raleigh, NC • On-site

Full-time

Dental, Life, Retirement, PTO

Re-posted 23 days ago

Job description

About Prometheus Group:
Prometheus Group is a team of self-starters centered on being resourceful, accountable, and results focused. Career progress is based on merit and not years of service or attaining certifications. Our drive and dedication to creating great products for our global customers are at the heart of all we do! In joining Prometheus, you will become a part of the largest global provider of comprehensive enterprise asset management (EAM) software solutions that support the management life cycle for equipment maintenance and operations.
Job Summary:
Technical Support Specialist plays a critical role in the customer life cycle and is responsible for timely responses and resolutions to technical product questions and issues. Technical Support Specialists initiate the troubleshooting process and determine the quickest path to resolution. This includes internal testing, issue replication in internal virtual systems, and identifying tickets that require elevation to advanced technical support teammates. The ideal candidate is highly motivated, positive, organized, possesses strong communication skills, and is eager to work directly with our clients daily in a dynamic, fast-paced environment.
Responsibilities:
  • Assist customers by answering questions via ticketing system, email, and phone.
  • Resolve customer tickets through troubleshooting over remote screen-share meetings.
  • Reproduce customer issues, detail the corresponding steps, and communicate findings that help Development and Cloud teams to quickly resolve escalations.
  • Own being the technical liaison between customers and Development and Cloud teams.
  • Keep outstanding customer tickets updated and organized.
  • Develop a level of technical and functional SME in assigned products to effectively resolve skill and technical issues.
  • Assist with internal projects as needed, ie. Creating technical documentation, coordinating maintenance windows, supporting audit efforts, etc...
  • Coordinate and manage customer upgrades to new versions of Prometheus Group software.
  • Manage custom development work and SOWs.

Qualifications & Skills:
  • Bilinugal in English and Spanish
  • Patience and strong customer relations qualities
  • Desire to learn new technologies and concepts
  • Exceptional problem-solving skills
  • Ability to understand technical processes and terminology to convert into user-friendly language
  • Passion for working within a team setting as well as independently
  • Excellent verbal and written communication skills
  • Capability to adapt processes and operate under pressure
  • Bachelor's degree from an accredited college or university
  • Professional experience in a customer or client-facing role is a plus
  • Experience with ERP systems is a plus

Benefits Overview:
We offer an attractive benefits program to meet the diverse needs of our teammates:
  • Employee base HSA plan, dental, life and short-term disability coverage 100% paid for by Prometheus Group
  • HSA & FSA plan options
  • Retirement Savings with Generous Company Match & Immediate Vesting
  • Gym membership to O2 Fitness
  • Casual dress attire
  • Half-Day Fridays
  • Generous Paid Time Off
  • Company Outings, Trips & Activities

Prometheus Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Apply