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Entry Level Technical Support Specialist Jobs in Raleigh, NC

Infojini Inc

Desktop Support Specialist

Raleigh, NC · On-site

They are seeking a Desktop Support Specialist to provide technical support, ensure customer satisfaction, and maintain documentation for operational standards. Responsibilities : • Uses technical ...

STI

Desktop Support Specialist

Raleigh, NC · On-site

Desktop Support Specialist Location: 1 South Wilmington Street\Raleigh, NC 27601 Duration: 12 ... Client Services uses technical expertise and understanding of business needs to evaluate assigned ...

DSI

Retail Support Specialist

Raleigh, NC · On-site

$26/hr

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T ... Work closely with cross-functional teams such as technical support, billing, fraud, customer care ...

DSI

Retail Support Specialist

Apex, NC · On-site

$26/hr

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T ... Work closely with cross-functional teams such as technical support, billing, fraud, customer care ...

DSI

Retail Support Specialist

Raleigh, NC · On-site

$26/hr

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T ... Work closely with cross-functional teams such as technical support, billing, fraud, customer care ...

DSI

Retail Support Specialist

Apex, NC · On-site

$26/hr

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T ... Work closely with cross-functional teams such as technical support, billing, fraud, customer care ...

DSI

Retail Support Specialist

Raleigh, NC · On-site

$26/hr

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T ... Work closely with cross-functional teams such as technical support, billing, fraud, customer care ...

DSI

Retail Support Specialist

Apex, NC · On-site

$26/hr

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T ... Work closely with cross-functional teams such as technical support, billing, fraud, customer care ...

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All JobsTechnical Support Specialist JobsEntry Level Technical Support Specialist JobsEntry Level Technical Support Specialist Jobs in Raleigh, NC

Entry Level Technical Support Specialist information

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How much do entry level technical support specialist jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for entry level technical support specialist in Raleigh, NC is $25.83, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $29.66 per hour, depending on experience, location, and employer.

What does an entry level technical support specialist do?

An Entry Level Technical Support Specialist assists customers or end-users by troubleshooting and resolving basic technical issues related to hardware, software, or network systems. They typically respond to support tickets, phone calls, or emails to help users solve problems, set up devices, or understand how to use technology products. This role often involves following established procedures, escalating complex issues to higher-level technicians, and maintaining documentation of interactions. It’s a great starting point for those looking to build a career in IT or technical services.

What are the key skills and qualifications needed to thrive as an entry level technical support specialist, and why are they important?

To thrive as an Entry Level Technical Support Specialist, you need a basic understanding of computer hardware, software troubleshooting, and a high school diploma or relevant IT certification such as CompTIA A+. Familiarity with ticketing systems, remote support tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are vital for delivering prompt, reliable support and ensuring customer satisfaction in technology-driven environments.

What are some common challenges faced by entry level technical support specialists and how are they typically addressed?

Entry Level Technical Support Specialists often encounter challenges such as managing a high volume of support requests, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical backgrounds. These challenges are typically addressed through comprehensive onboarding, ongoing training, and access to a knowledge base or escalation resources. Collaboration with more experienced team members and regular team meetings also help new specialists learn best practices and build confidence in resolving customer issues.

What is the difference between Entry Level Technical Support Specialist vs Help Desk Technician?

AspectEntry Level Technical Support SpecialistHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+High school diploma or equivalent; often same certifications like CompTIA A+
Work EnvironmentSupport teams, IT departments, remote or on-siteHelp desk, call centers, remote or on-site
Industry UsageIT support, tech companies, corporate ITIT support, customer service, tech companies
Common Search/ComparisonOften compared for entry-level IT rolesSimilar roles in IT support

Both roles typically require similar certifications and work in support environments within IT departments or help desks. The terms are often used interchangeably, but 'Help Desk Technician' may emphasize customer interaction more, while 'Entry Level Technical Support Specialist' can imply broader technical responsibilities.

How to get into entry level technical support specialist with no experience?

To become an entry level technical support specialist with no experience, focus on developing basic IT skills, such as troubleshooting hardware and software issues, and gaining familiarity with common tools like ticketing systems. Earning certifications like CompTIA A+ can improve your chances, and gaining hands-on experience through internships or volunteering can also be beneficial.

What are the most commonly searched types of Technical Support Specialist jobs in Raleigh, NC?

The most popular types of Technical Support Specialist jobs in Raleigh, NC are:

What are popular job titles related to Entry Level Technical Support Specialist jobs in Raleigh, NC?

For Entry Level Technical Support Specialist jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Entry Level Technical Support Specialist jobs in Raleigh, NC look for?

The top searched job categories for Entry Level Technical Support Specialist jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Entry Level Technical Support Specialist jobs?

Cities near Raleigh, NC with the most Entry Level Technical Support Specialist job openings:

Entry Level Technical Support Specialist jobs near you
Infographic showing various Entry Level Technical Support Specialist job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $53,729 per year, or $25.8 per hour.

Desktop Support Specialist

Infojini Inc

Raleigh, NC • On-site

Full-time

Re-posted 26 days ago

Job description

Job Summary:
Infojini Inc is a rapidly growing IT consulting and staffing firm. They are seeking a Desktop Support Specialist to provide technical support, ensure customer satisfaction, and maintain documentation for operational standards.
Responsibilities:
• Uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact.
• Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success.
• Ability to lead projects that require directing the work of others and with some latitude on actions or decisions.
• This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for.
• This documentation is to be used by team members for operational standards of daily work.
• This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external).
• All documentation should be reviewed annually.
• It is the responsibility of all Technical Services Staff to be aware of DOT and ITS security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved.
• This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.
Qualifications:
Required:
• Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
• Installing local and network printers and other peripherals and configuration of same.
• Documenting process and procedures related to technical field support activities.
Company:
Infojini Inc. delivers innovative IT Services and Solutions to empower startups, Fortune 500 companies, and global enterprises. Founded in 2006, the company is headquartered in Columbia, USA, with a team of 501-1000 employees. The company is currently Late Stage.
Infojini logo

About Infojini

Sourced by ZipRecruiter

Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Linthicum Heights ,Maryland, Washington, DC and Mumbai, India. Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Columbia, MD, US

Year founded

2006

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