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Remote Technical Support Specialist Jobs in Raleigh, NC

Hitachi

Transformer Diagnostic Specialist

Raleigh, NC · On-site +1

Engineering & Science Job Schedule: Full time Remote: No For our transformer service business ... Provide deep technical support for root cause analyses and failure investigations, ensuring lessons ...

KEYENCE

Field Application Engineer '27

Raleigh, NC · On-site +1

$53K - $80K/yr

Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel extensively (60-100%) across your assigned region-by car or plane-to deliver hands-on solutions * Conduct ...

Redhat

Technical Account Manager - Openshift

Raleigh, NC · On-site +1

$96K - $154K/yr

Support your customer implementing automated, and containerized cloud application platform ... For positions with Remote-US locations, the actual salary range for the position may differ based ...

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How much do remote technical support specialist jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for remote technical support specialist in Raleigh, NC is $25.83, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $29.66 per hour, depending on experience, location, and employer.

What is a remote technical support specialist?

A Remote Technical Support Specialist provides technical assistance to customers or employees over the phone, via chat, email, or remote access tools. They diagnose and troubleshoot technical issues related to software, hardware, or network systems. Their role includes guiding users through problem resolution, escalating complex issues, and ensuring customer satisfaction. This position requires strong problem-solving skills, technical expertise, and effective communication in a remote work environment.

What are the key skills and qualifications needed to thrive as a remote technical support specialist?

To thrive as a Remote Technical Support Specialist, you need strong problem-solving abilities, technical troubleshooting expertise, and a solid understanding of computer systems and networking, typically backed by relevant certifications or an associate degree. Familiarity with remote desktop tools, ticketing systems (like Zendesk or ServiceNow), and knowledge base platforms is essential. Excellent communication skills, patience, and the ability to remain calm under pressure are key soft skills that enhance effectiveness in this role. These competencies ensure timely and clear resolution of technical issues, leading to high customer satisfaction and efficient remote support.

What are some common challenges faced by remote technical support specialists, and how can they overcome them?

Remote Technical Support Specialists often encounter difficulties such as troubleshooting issues without physical access to the user's device and communicating complex technical solutions in a clear, understandable way. Overcoming these challenges requires strong diagnostic skills, effective use of remote access tools, and the ability to ask precise questions to gather necessary information from clients. Building rapport with users and maintaining a patient, supportive demeanor helps to ease frustration and facilitates smoother problem resolution. Continual learning and staying updated on new technologies also play a crucial role in managing and overcoming technical challenges in a remote environment.

What are the most commonly searched types of Technical Support Specialist jobs in Raleigh, NC?

The most popular types of Technical Support Specialist jobs in Raleigh, NC are:

What are popular job titles related to Remote Technical Support Specialist jobs in Raleigh, NC?

For Remote Technical Support Specialist jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Remote Technical Support Specialist jobs in Raleigh, NC look for?

The top searched job categories for Remote Technical Support Specialist jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Remote Technical Support Specialist jobs?

Cities near Raleigh, NC with the most Remote Technical Support Specialist job openings:

Remote Technical Support Specialist jobs near you
Infographic showing various Remote Technical Support Specialist job openings in Raleigh, NC as of August 2026, with employment types broken down into 88% Full Time, 4% Part Time, and 8% Contract. Highlights an 100% Remote job distribution, with an average salary of $53,729 per year, or $25.8 per hour.

HCIT Support Specialist - Overnight Shift

KONICA MINOLTA HEALTHCARE AMERICAS INC

Garner, NC • On-site, Remote

Other

Posted yesterday

New

Konica Minolta rating

7.7

Company rating: 7.7 out of 10

Based on 51 frontline employees who took The Breakroom Quiz

79th of 157 rated electronics manufacturers

Job description

Healthcare IT (HCIT) Support Specialist - Overnight Shift
We are seeking an HCIT Support Specialist to join our Healthcare IT Support team. This position works an overnight schedule of five 8-hour shifts per week.
The Healthcare IT Support Specialist identifies, analyzes, troubleshoots and resolves technical issues from internal and external customers pertaining to technical healthcare products and services including software and hardware platforms. Assists customers by phone, email and chat in an inbound technical contact center (helpdesk) environment. Support specialists communicate with end users and distributors as well as inter-departmentally, entering issues and supporting documentation into a ticketing system.
The HCIT Support Specialist is responsible for assisting Customers with questions about the software and hardware of our products as well as troubleshoot issues as they arise. The Specialist will also:
  • Respond to phone, email, and chat requests in a prompt, professional, effective, courteous and friendly manner
  • Investigate, identify, troubleshoot, and solve technical issues for external and internal customers
  • Assist end users with administration of supported software products
  • Use remote access software and other monitoring and management tools to effectively diagnose issues
  • Take ownership of reported issues from start to finish, including escalations when necessary
  • Work with 3rd party integration partners/software vendors to resolve reported issues
  • Install/re-install and configure software & software components related to HCIT products and integrations
  • Assist customers with questions about the software and computing platforms in both written and verbal formats
  • Create, edit, and track effective documentation of client interactions in a single CRM database to ensure accurate information is available for other resources
  • Share knowledge and cross-train others on technical solutions, within cross-functional teams and project teams
  • Understand processes and procedures thoroughly, and ensure communication is effective; inclusive of any interested parties dependent upon the situation
  • Maintain high level of situational awareness and demonstrate ability to shift task priorities based on immediate needs of the customer, team, department, and/or organization and to meet SLA's
  • Understand priorities and demonstrate appropriate sense of urgency to each situation
  • Act as liaison between HCIT Support and other Departments (Sales, Engineering, Implementations, Development, etc.), escalating issues with guidance and helping to communicate and document resolutions
  • Provide remote support during scheduled after hours rotation (includes off-business hours, weekends & holidays)
    • On-call rotation requires connectivity through mobile devices
  • Promote an inclusive environment and foster a team mentality
  • Act in a safe manner at all times and ensure colleagues do not put themselves or others at risk, as safety is everyone's responsibilities
  • Perform other duties as assigned based on business need

Education: Associates' degree in a technical, medical imaging, software or other relevant field with 1 to 3 years of technical customer service support experience(medical field preferred), or equivalent combination of education and applicable experience.
Required experience, knowledge, skills and abilities:
  • Helpdesk and/or Technical call center experience.
  • Ability to work hours between 8 AM and 8 PM EST Monday through Friday including shared on-call (24/7) rotation between 8 PM and 8 AM, weekends, and holidays.
  • Familiarity with medical environments, terminology, software, and workflows; i.e., DICOM, PACS, RIS, HL7, MWL, and others.
  • PACS basic usage experience
  • Proficiency with networking, Windows PC's and Servers and troubleshooting tools.
  • Working knowledge of relational databases (SQL and/or PostgreSQL), query languages and scripting.
  • Exceptional customer service skills with ability to effectively communicate verbally and in written form in a consistently dependable and professional manner.
  • Knowledge of healthcare-related security standards (HIPAA, HITECH, GDPR, etc.)
  • Ability to research and dig for effective resolutions, and then deliver results in a poised and professional manner.
  • Aggressive learner with the ability to research and dig for innovative solutions in a rapidly evolving industry.
  • Ability to resolve customer issues without impacting process, procedures and product integrity.
  • Excellent deductive reasoning and troubleshooting skills.
  • Ability to respond to frequent demands from multiple customers and work in a fast paced and multi-tasked work environment both independently and as a member of a team.

Preferred Skills and Abilities:
  • MSP and RMM experience
  • Enterprise-level system administration (new user setup, security roles and permissions, etc.)
  • SQL DBA or equivalent
  • CRM Administration
  • Support of custom software & experience working with development teams
  • Knowledge of Opal-RAD and/or EXA Software
  • LDAP integration
  • Programming experience (Powershell, Python, Java, SQL stored procedures, etc.)
  • Technical writing skills
  • Peer training experience
  • Organizing/planning ability
  • Call center administration

Travel Requirements: Domestic travel less than 5% for product training purposes.

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