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Remote Technical Support Specialist Jobs in Raleigh, NC

DAN

Safety Services Specialist

Durham, NC · On-site +1

This position requires full-time, office based work and is not eligible for remote or hybrid ... technical support. This is a broad and varied goal and as such this advertised role is ...

VAST Data

Technical Account Manager - USA

Raleigh, NC · On-site +1

Respond to technical support issues quickly, working collaboratively on the back-end to bring the ... We're a growing global team and a fully remote company. * Highly organized. We track everything in ...

DoiT

Senior Technical Content Writer

Raleigh, NC · Remote

This remote role is ideally based in the United States, with overlap with US business hours (ET-PT ... support collaboration with internal stakeholders and occasional external experts. Candidates ...

Ontic

Work Transfer Specialist

Creedmoor, NC · On-site +1

... remote work structure at this time . The Work Transfer Specialist supports the planning and ... Ability to interpret engineering drawings, technical specifications, bills of material, and ...

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Remote Technical Support Specialist information

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$13

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How much do remote technical support specialist jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for remote technical support specialist in Raleigh, NC is $25.83, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $29.66 per hour, depending on experience, location, and employer.

What is a remote technical support specialist?

A Remote Technical Support Specialist provides technical assistance to customers or employees over the phone, via chat, email, or remote access tools. They diagnose and troubleshoot technical issues related to software, hardware, or network systems. Their role includes guiding users through problem resolution, escalating complex issues, and ensuring customer satisfaction. This position requires strong problem-solving skills, technical expertise, and effective communication in a remote work environment.

What are the key skills and qualifications needed to thrive as a remote technical support specialist?

To thrive as a Remote Technical Support Specialist, you need strong problem-solving abilities, technical troubleshooting expertise, and a solid understanding of computer systems and networking, typically backed by relevant certifications or an associate degree. Familiarity with remote desktop tools, ticketing systems (like Zendesk or ServiceNow), and knowledge base platforms is essential. Excellent communication skills, patience, and the ability to remain calm under pressure are key soft skills that enhance effectiveness in this role. These competencies ensure timely and clear resolution of technical issues, leading to high customer satisfaction and efficient remote support.

What are some common challenges faced by remote technical support specialists, and how can they overcome them?

Remote Technical Support Specialists often encounter difficulties such as troubleshooting issues without physical access to the user's device and communicating complex technical solutions in a clear, understandable way. Overcoming these challenges requires strong diagnostic skills, effective use of remote access tools, and the ability to ask precise questions to gather necessary information from clients. Building rapport with users and maintaining a patient, supportive demeanor helps to ease frustration and facilitates smoother problem resolution. Continual learning and staying updated on new technologies also play a crucial role in managing and overcoming technical challenges in a remote environment.

What are the most commonly searched types of Technical Support Specialist jobs in Raleigh, NC?

The most popular types of Technical Support Specialist jobs in Raleigh, NC are:

What are popular job titles related to Remote Technical Support Specialist jobs in Raleigh, NC?

For Remote Technical Support Specialist jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Remote Technical Support Specialist jobs in Raleigh, NC look for?

The top searched job categories for Remote Technical Support Specialist jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Remote Technical Support Specialist jobs?

Cities near Raleigh, NC with the most Remote Technical Support Specialist job openings:

Remote Technical Support Specialist jobs near you
Infographic showing various Remote Technical Support Specialist job openings in Raleigh, NC as of August 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 100% Remote job distribution, with an average salary of $53,729 per year, or $25.8 per hour.

Supervisory Program Specialist

National Institutes of Health

Durham, NC • On-site, Remote

$131K - $170K/yr

Full-time

Posted 4 days ago

National Eye Institute rating

7.3

Company rating: 7.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

59th of 75 rated research

Job description

Summary
If you are an exceptionally talented, knowledgeable, and motivated individual AND you want to play a significant role in a dynamic organization, consider joining the National Institute of Environmental Health Sciences (NIEHS), as a Supervisory Program Specialist (Facilities Liaison and Space Management).
Learn more about this agency
Duties
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  • Ensuring the coordination and functionality of infrastructure elements, including, buildings, grounds, and space.
  • Directing, overseeing, and implementing policy, procedure, budgeting, management, and operations for NIEHS programs.
  • Providing leadership to a staff of professionals, providing a variety of services including developing and implementing NIEHS facility and space management program.
  • Oversees the day - to - day administrative and managerial operations of the Space and Facilities and Liaison team.
  • Serving as key analyst and advisor for the utilization and acquisition of all space occupied by NIEHS.

Requirements
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Conditions of employment
  • U.S. Citizenship requirement or proof of being a U.S. National must be met by closing date.
  • Employment is subject to the successful completion of the pre-appointment process (i.e., background investigation, verification of qualifications and job requirements, completion of onboarding forms, submission of required documents, etc.)
  • Males born after December 31, 1959 must be registered with the Selective Service.
  • Applicants must meet all qualifications requirements within thirty (30) calendar days of the closing date of this announcement, including time in grade.

Qualifications
You qualify for this Supervisory Program Specialist, at the GS-14 level, you must have (1) year of specialized experience equivalent to at least the GS- 13 level in the Federal Service obtained in either the private or public sector, performing the following types of tasks: 1) Analyzing facility, space utilization, or infrastructure support requirements and developing recommendations to improve space allocation, operational efficiency, and long-range planning; 2) Coordinating facility, space management, or related administrative support activities with managers, technical staff, engineers, service providers, or other organizational stakeholders; 3) Contributing to the development, interpretation, or implementation of policies, procedures, plans, or guidance related to facilities, space management, resource utilization, or organizational support services; 4) Leading projects, work groups, or staff activities by setting priorities, monitoring progress, resolving issues, and ensuring work products meet program objectives, schedules, and applicable requirements.
You will receive credit for all experience material to the position, including experience gained in religious, civic, welfare, service, and organizational activities, regardless of whether you received pay.
Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.
To determine your qualifications and referral status, we may review your resume and supporting documentation and compare it against your responses to the vacancy questionnaire. Ensure you support your self-ratings with the information you provide in your application. We may verify or assess your qualifications at any time. Inflated or unsupported qualifications may affect your rating. Any misrepresentation or material omission of facts may be sufficient cause to end further consideration of your candidacy. Persons listed as knowing your past accomplishments or experience in your application may be contacted for verification purposes at any time. Verification may, but need not, begin before receiving an offer.
Preview assessment questionnaire before you apply: https://apply.usastaffing.gov/ViewQuestionnaire/13047582
Education
Additional information
  • This position is designated as a "non-emergency/teleworker" position and the selected candidate will be considered a "non-emergency/teleworker" employee. In the event of a closure, you must be available to telework or request leave.
  • At the supervisor's discretion, this position may offer work schedule flexibilities: telework; compressed schedules; or flexible schedules.
  • A one-year supervisory trial/probationary period may be required upon selection/placement.
  • Based on your appointment, a one or two-year trial/probationary period may be required. A decision regarding your continued employment with NIH will be made as you near the end of this period.
  • PHS Commissioned Officers interested in performing the duties of this position within the Commissioned Corps should apply online to this announcement to receive consideration.
  • We may make additional selections for similar positions across the National Institutes of Health within the local commuting area(s) identified in this vacancy announcement. By applying, you agree to have your application shared with any interested selecting official(s) at NIH. Clearance of CTAP will be applied for similar positions across NIH.
  • The National Institutes of Health participates in the USCIS Electronic Employment Eligibility Verification Program (E-Verify). E-Verify helps employers determine employment eligibility of new hires and the validity of their Social Security numbers.
  • The NIH maintains a tobacco free work environment and campus.
  • Must be able to perform the essential duties of the position, with or without reasonable accommodation.
  • Visit Help Applying for helpful information on the application process.
  • If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: Reasonable Accommodation Information
  • Veterans' Preference only applies to Schedule A (disability appointment), HHS Reemployment Priority List (RPL) Eligibles, HHS Priority Reemployment List (PRL) Eligibles, and Veterans Recruitment Appointments (if applicable).

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

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