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Remote Technical Support Specialist Jobs in Raleigh, NC

SAS

Senior Cloud Technical Lead

Cary, NC · On-site +1

Collaborate with global SAS R&D, Product, Technical Support, Service Management Office, and other CIS teams to drive customer satisfaction and ensure service quality for hosted and remote managed ...

ABB

Homologation Specialist

Cary, NC · On-site +1

Remote, Cary, NC or Remote, FL Your role and responsibilities In this role as Homologation ... technical support and technical training to the target audience resulting in high customer ...

ForgeFit

Remote Customer Service Specialist

Raleigh, NC · On-site +1

$16.50 - $21.75/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

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How much do remote technical support specialist jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for remote technical support specialist in Raleigh, NC is $25.83, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $29.66 per hour, depending on experience, location, and employer.

What is a remote technical support specialist?

A Remote Technical Support Specialist provides technical assistance to customers or employees over the phone, via chat, email, or remote access tools. They diagnose and troubleshoot technical issues related to software, hardware, or network systems. Their role includes guiding users through problem resolution, escalating complex issues, and ensuring customer satisfaction. This position requires strong problem-solving skills, technical expertise, and effective communication in a remote work environment.

What are the key skills and qualifications needed to thrive as a remote technical support specialist?

To thrive as a Remote Technical Support Specialist, you need strong problem-solving abilities, technical troubleshooting expertise, and a solid understanding of computer systems and networking, typically backed by relevant certifications or an associate degree. Familiarity with remote desktop tools, ticketing systems (like Zendesk or ServiceNow), and knowledge base platforms is essential. Excellent communication skills, patience, and the ability to remain calm under pressure are key soft skills that enhance effectiveness in this role. These competencies ensure timely and clear resolution of technical issues, leading to high customer satisfaction and efficient remote support.

What are some common challenges faced by remote technical support specialists, and how can they overcome them?

Remote Technical Support Specialists often encounter difficulties such as troubleshooting issues without physical access to the user's device and communicating complex technical solutions in a clear, understandable way. Overcoming these challenges requires strong diagnostic skills, effective use of remote access tools, and the ability to ask precise questions to gather necessary information from clients. Building rapport with users and maintaining a patient, supportive demeanor helps to ease frustration and facilitates smoother problem resolution. Continual learning and staying updated on new technologies also play a crucial role in managing and overcoming technical challenges in a remote environment.

What are the most commonly searched types of Technical Support Specialist jobs in Raleigh, NC?

The most popular types of Technical Support Specialist jobs in Raleigh, NC are:

What are popular job titles related to Remote Technical Support Specialist jobs in Raleigh, NC?

For Remote Technical Support Specialist jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Remote Technical Support Specialist jobs in Raleigh, NC look for?

The top searched job categories for Remote Technical Support Specialist jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Remote Technical Support Specialist jobs?

Cities near Raleigh, NC with the most Remote Technical Support Specialist job openings:

Remote Technical Support Specialist jobs near you
Infographic showing various Remote Technical Support Specialist job openings in Raleigh, NC as of August 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 100% Remote job distribution, with an average salary of $53,729 per year, or $25.8 per hour.

Senior Cloud Technical Lead

SAS

Cary, NC • On-site, Remote

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Job description

Senior Cloud Technical Lead - Remote US or Hybrid | Cary, North Carolina
Nice to meet you!
We're the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.
We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.
About the job
The SAS Cloud Operations team is looking for a Senior Cloud Technical Lead to provide technical leadership for our customer engagements running in our cloud. In our rapidly growing team, you will have exciting opportunities to collaborate with customers and colleagues across SAS to deliver outstanding service in our cloud environments.
As a Senior Cloud Technical Lead, you will:
  • Own all technical aspects of a customer environment from implementation through ongoing operations for a select portfolio of SAS Cloud customers.
  • Oversee and approve all changes for assigned customers.
  • Consult with customers as you learn their business and understand how SAS drives their business outcomes.
  • Deliver excellent customer service using a customer first and continuous improvement mindset.
  • Collaborate with global SAS R&D, Product, Technical Support, Service Management Office, and other CIS teams to drive customer satisfaction and ensure service quality for hosted and remote managed customers.
  • Contribute to customer success through a close partnership with Cloud Service Delivery Managers.
  • Participate and share lessons learned through a Community of Practice with global CTL's.
  • Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do.

Required Qualifications
  • 8+ years of technical experience including:
    • 3 years of experience in consulting, systems support, customer support, or training for enterprise class software.
    • 3 years of experience with UNIX or Linux supporting enterprise class applications.
  • Bachelor's degree in a quantitative field, such as Computer Science, Information Technology, or related field.
  • Equivalent combination of related education, training and experience may be considered in place of the above qualifications.
  • Experience with containers, container-based applications, and/or container orchestration tools.

Preferred Qualifications
  • Familiarity with cloud-based platforms like MS Azure, AWS, GCP, or OpenShift
  • Experience with Python, Ansible, or Kubernetes
  • Scripting experience (bash, powershell, etc)
  • Experience with SAS
  • Ability to travel up to 10% of the time.

World-class benefits
Highlights include...
  • Comprehensive medical, prescription, dental and vision plans.
  • Medical plan options include:
    • PPO with low annual deductible and copays.
    • HDHP combined with a health savings account with a contribution from SAS (no access to on-site health care center).
  • Onsite Health Care Center (HQ) that's free to employees and family members enrolled in the PPO plan. There's a pharmacy too! Not local to HQ? The pharmacy will ship prescriptions for no additional charge!
  • An industry-leading 401k plan.
  • Tuition Assistance Program and programs and resources to support your development
  • Generous time away including vacation time, a variety of paid holidays, and our much-loved U.S. Winter Wellness Break between December 25 and January 1.
  • Volunteer Time Off, parental leave and unlimited paid sick days.
  • Generous childcare benefits for all full-time employees.

You are welcome here.
At SAS, it's not about fitting into our culture - it's about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.
#LI-CC
Additional Information:
To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to any characteristic protected by law. Read more: Know Your Rights.
Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.
SAS only sends emails from verified "sas.com" email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.
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