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Remote Desk Security Jobs in Raleigh, NC (NOW HIRING)

Self Help

Network Administrator

Durham, NC · Remote

This is a hybrid role, 3 days in office, 2 days remote! WHAT you'll do: The Network Administrator ... Coordinate, plan, design, and maintain data networks andservices, assist help desk ticketing system ...

centralins

Middle Market Underwriter

Nashville, TN · Remote

Raleigh, NC Work Model: Remote Position type: Full time - salary We're a team of employees ... Solid time, organizational, and desk management skills * Ability to apply advanced underwriting ...

All JobsDesk Security JobsRemote Desk Security JobsRemote Desk Security Jobs in Raleigh, NC

Remote Desk Security information

See Raleigh, NC salary details

$10

$23

$35

How much do remote desk security jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for remote desk security in Raleigh, NC is $23.22, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $26.15 per hour, depending on experience, location, and employer.

What is the difference between Remote Desk Security vs Remote Help Desk Technician?

AspectRemote Desk SecurityRemote Help Desk Technician
CertificationsCompTIA Security+, CISSP (preferred)CompTIA A+, Network+
Work EnvironmentFocus on cybersecurity, threat monitoring, and security protocolsAssist users with hardware/software issues, troubleshooting
Industry UsageIT security firms, corporate security teamsIT support departments, tech service providers
Primary ResponsibilitiesProtect systems, monitor security threats, respond to incidentsResolve user issues, install software, provide technical support

Remote Desk Security and Remote Help Desk Technician roles both operate remotely but focus on different areas. Remote Desk Security emphasizes cybersecurity and threat management, requiring security certifications. In contrast, Remote Help Desk Technicians primarily assist users with technical issues, focusing on hardware and software support. Both roles are vital in IT support but serve distinct functions within organizations.

What are the most commonly searched types of Desk Security jobs in Raleigh, NC? The most popular types of Desk Security jobs in Raleigh, NC are:
What are popular job titles related to Remote Desk Security jobs in Raleigh, NC? For Remote Desk Security jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Desk Security jobs in Raleigh, NC look for? The top searched job categories for Remote Desk Security jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Desk Security jobs? Cities near Raleigh, NC with the most Remote Desk Security job openings:
Remote Desk Security jobs near you
Infographic showing various Remote Desk Security job openings in Raleigh, NC as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,301 per year, or $23.2 per hour.
Epic EHR Helpdesk Analyst - Raleigh, NC - Contract Position

Epic EHR Helpdesk Analyst - Raleigh, NC - Contract Position

INFO ORIGIN INC

Raleigh, NC • Remote

$35 - $45/hr

Contractor

Posted 12 days ago

Job description

  • Position Title: Epic EHR Helpdesk Analyst
  • Location: Raleigh, NC (Fully remote, 1st shift (7AM–3:30PM EST)
  • Interview: Webcam Interview Only
  • Position Type: Contract

Overview:

  • Provides advanced Epic EHR support across 13 facilities. Resolves technical issues, manages access, and supports users; includes weekends and holidays to ensure reliable patient‑care systems.
  • The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare facilities. This role provides technical support to clinical and administrative staff, ensuring timely and accurate resolution of IT issues while promoting system reliability and end-user satisfaction.
  • Working as part of the centralized IT Helpdesk, the Analyst ensures prompt and effective resolution of Epic and non-Epic related issues and contributes to the stability and usability of the system in support of high-quality patient care

Key Responsibilities

  • Provide support for Epic applications, workflows, access, printing, and integration issues.
  • Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems.
  • Troubleshoot complex application, account, and workflow issues related to Epic and other clinical systems.
  • Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities.
  • Assist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting.
  • Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs).
  • Assist with Epic user account provisioning, role changes, template assignments, and security access requests.
  • Participate in go-live support and system upgrade events, including Technical Dress Rehearsals (TDRs).
  • Collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support.
  • Maintain documentation, knowledge base articles, and standard operating procedures.
  • Deliver informal user training and guidance on proper Epic use and common troubleshooting techniques.
  • Support change management and scheduled downtime communications as needed.
  • Ensure adherence to HIPAA, security, and IT governance policies in all technical activities.
  • Escalate critical issues and downtime events according to established protocols.

Required Skills

  • Minimum of 2 years providing Epic technical support in a healthcare or clinical environment.
  • Proficient with ServiceNow or other enterprise ticketing systems.
  • In-depth understanding of EHR platforms (e.g., Epic, Cerner, Allscripts).

Highly Desired:

  • Epic certification in one or more modules (e.g., EpicCare, Ambulatory, Security, or Service Desk).
  • Experience supporting Epic applications (e.g., Ambulatory, Inpatient, ASAP, or HIM).