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Remote It Support Jobs in Raleigh, NC (NOW HIRING)

TEKsystems

Remote ISP Support Technician

Raleigh, NC · Remote

$15.50/hr

Respond to and resolve a high volume of IT support requests via phone, email, or chat, including ... Fully remote candidates will also be considered. Job Type & Location This is a Contract to Hire ...

TEKsystems

Remote ISP Support Technician

Raleigh, NC · Remote

$15.50/hr

Respond to and resolve a high volume of IT support requests via phone, email, or chat, including ... Fully remote candidates will also be considered. Job Type & Location This is a Contract to Hire ...

Danaher

IT Project Manager - Remote

Raleigh, NC · On-site +1

$120K - $160K/yr

The IT Project Manager is responsible for delivering key technical business initiatives and will ... We recognize the benefits of flexible, remote working arrangements for eligible roles and are ...

Abrigo

Senior IT Audit & Assurance Analyst

Raleigh, NC · On-site +1

This position is remote-primary based in Raleigh, NC, with quarterly on-site team engagements ... Perform additional IT risk and assurance duties as assigned to support the team's evolving needs ...

Abrigo

Senior IT Audit & Assurance Analyst

Raleigh, NC · On-site +1

This position is remote-primary based in Raleigh, NC, with quarterly on-site team engagements ... Perform additional IT risk and assurance duties as assigned to support the team's evolving needs ...

First Citizens Bank

Senior IT Asset Mgmt Analyst

Raleigh, NC · Remote

$83K - $111K/yr

Overview This is a remote role that may only be hired in the following location(s): AZ, FL, GA, NC ... Extended Support Management: Review and validate extended support coverage. Identify opportunities ...

First Citizens Bank

Senior IT Asset Mgmt Analyst

Raleigh, NC · Remote

$83K - $111K/yr

Overview This is a remote role that may only be hired in the following location(s): AZ, FL, GA, NC ... Extended Support Management: Review and validate extended support coverage. Identify opportunities ...

First Citizens Bank

Senior IT Asset Mgmt Analyst

Raleigh, NC · Remote

$83K - $111K/yr

Overview This is a remote role that may only be hired in the following location(s): AZ, FL, GA, NC ... Extended Support Management: Review and validate extended support coverage. Identify opportunities ...

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All JobsIt Support JobsRemote It Support JobsRemote It Support Jobs in Raleigh, NC

Remote It Support information

See Raleigh, NC salary details

$13

$24

$35

How much do remote it support jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote it support in Raleigh, NC is $24.37, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $27.60 per hour, depending on experience, location, and employer.

What is a remote IT support specialist?

A Remote IT Support specialist is a professional who provides technical assistance and troubleshooting services to clients or employees over the internet or phone, rather than in person. They help resolve software, hardware, network, and other IT-related issues remotely by using tools that allow them to access computers and systems from afar. This role is essential for businesses with distributed teams or customers, ensuring that technical problems are addressed quickly and efficiently without the need for on-site visits.

What is the difference between Remote It Support vs Remote Network Technician?

AspectRemote It SupportRemote Network Technician
CertificationsCompTIA A+, Microsoft Certified, Network+Cisco CCNA, CompTIA Network+
Work EnvironmentHelp desk, troubleshooting end-user issues, remote supportNetwork infrastructure, configuring routers/switches, remote network monitoring
Industry UsageIT service providers, tech support companies, internal IT teamsTelecommunications, enterprise networks, data centers

Remote It Support and Remote Network Technician roles share certifications like CompTIA A+ and Network+, but differ mainly in focus. Remote It Support handles end-user issues and software troubleshooting, while Remote Network Technicians focus on network infrastructure and hardware. Both roles are vital in IT, often working remotely for tech companies or internal IT departments, but they serve different technical needs within organizations.

What are some common challenges faced by remote IT support specialists and how can they be addressed?

Remote IT Support specialists often face challenges such as troubleshooting issues without physical access to devices, communicating complex technical concepts clearly to users, and managing multiple support tickets simultaneously. To overcome these, it's important to utilize reliable remote access tools, maintain clear and empathetic communication with clients, and develop strong organizational skills for effective ticket management. Proactively documenting solutions and collaborating with other IT team members can also help streamline support and reduce recurring issues.

What are the key skills and qualifications needed to thrive as a remote IT support professional?

To thrive as a Remote IT Support professional, you need strong troubleshooting abilities, a solid understanding of operating systems and networking, and often a relevant certification such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with remote desktop tools, ticketing systems, and cybersecurity protocols is typically required. Excellent communication, patience, and problem-solving skills set standout professionals apart in this role. These skills ensure efficient resolution of technical issues, high customer satisfaction, and the maintenance of secure and reliable IT systems.
What are the most commonly searched types of It Support jobs in Raleigh, NC? The most popular types of It Support jobs in Raleigh, NC are:
What are popular job titles related to Remote It Support jobs in Raleigh, NC? For Remote It Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote It Support jobs in Raleigh, NC look for? The top searched job categories for Remote It Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote It Support jobs? Cities near Raleigh, NC with the most Remote It Support job openings:
Remote It Support jobs near you
Infographic showing various Remote It Support job openings in Raleigh, NC as of August 2026, with employment types broken down into 89% Full Time, 3% Part Time, and 8% Contract. Highlights an 100% Remote job distribution, with an average salary of $50,687 per year, or $24.4 per hour.

Associate, Technology Support

High Street Insurance Partners

Raleigh, NC • On-site, Remote

Full-time

Posted 6 days ago

Job description

Job Title: Associate, Technology Support
Location: Highstreet Insurance Partners - Raleigh, NC
Job type: Full-Time
Summary
Highstreet Insurance Partners is one of the fastest growing independent insurance brokerages in the United States. We pride ourselves on building meaningful partnerships that challenge the status quo while focusing on integrity, respect and transparency. Supporting our national network of entrepreneurs by providing them world-class support is our number one priority.
As an Associate, Technology Support with our company, your mission will be to support the operations of the company's technology platform, internal customer support, and ensuring adherence to the security/governance processes set forth by HSIP leadership. This role requires strong communication, technical skills and functional knowledge of IT best practices.
Roles and Responsibilities
  • Provides first line investigation and diagnosis of end user computing issues delivered via Service Desk Ticketing System.
  • Responds to a broad range of service requests for IT support and taking action to fulfill requests or provide resolution.
  • Identify and diagnose issues and problems to prevent reoccurrence.
  • Provides excellent customer service to problem resolution within established SLAs.
  • Establishes strong working relationships with internal and external customers, ensuring customer satisfaction by responding to all service requests in a timely and professional manner.
  • Contributes to Service Desk Knowledgebase.
  • Identifies problems that may be affecting the enterprise and escalate when appropriate.
  • Escalate, if needed, unresolved issues to a higher level of support.
  • Monitor issues from start to resolution.
  • This description is not meant to be all-inclusive and may be expanded or changed at the discretion of our leadership team to align with our goals.

Who You'll Serve
Our Information Technology department serves the entire Highstreet Insurance Partners enterprise. As such, you'll be expected to provide support to all our business units, team members, and operational staff.
Who You Are
  • Collaborative: Understands and displays the importance of knowledge sharing within a team setting.
  • Work style: Engage in a highly interactive, collaborative environment devoid of both ego and attitude. Our team works better together, it values your perspective as well as others and strive to create a safe and enjoyable environment to share ideas - even bad ones.
  • Problem solver: Tenaciously works problems to resolution.
  • Timeliness: Appreciate the urgency and importance of your role and the technology you support.
  • Self-development: Strive for continuous improvement and are open to change and critical feedback.
  • Innovative: Committed to exploring new and innovative technology and to immersing yourself in that pursuit to keep you, our team, and our organization an industry leader.
  • Transparency: Speak frankly and clearly about technology to non-technical team members.

Competencies
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education And/or Experience
  • Bachelor's Degree with an emphasis on Information Technology strongly preferred.
  • 2+ years of Service Desk experience within a complex IT environment.

Requisite Skills
  • Experience with using a Service Desk Ticketing System, triaging computer related issues, and taking the appropriate action.
  • Strong experience with the Windows 10/11 operating systems.
  • Experience in the creation and management of user accounts in Azure AD, Microsoft 365, and Exchange Online.
  • Strong communication, writing, and documentation skills for contribution to the Service Desk Knowledgebase.
  • Technical understanding of DNS, DHCP, AD, Print Management, Group Policy, SMTP, TCP/IP networking concepts and various associated technologies and platforms.
  • Exceptional communication skills while troubleshooting technical problems and escalations in order to provide superior customer service.
  • Industry recognized certifications preferred.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
  • Moderate stress due to regular deadlines and daily challenges.
  • High finger dexterity while typing documents and forms.
  • Occasionally lift up to 20lbs.

Work Environment
  • Work is done in a temperature-controlled, non-smoking office.
  • Position is fully remote, but will need to be located in the Raleigh, NC area.
  • Workstations are cubicles with low-medium walls.
  • The noise level in the work environment is usually moderate.

Why Work Here?
Highstreet Insurance Partners values and rewards integrity, continuous learning, creativity, transparency and a spirit of service and giving back.

Apply