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Remote It Support Jobs in High Point, NC (NOW HIRING)

HCTec

IT Support Analyst I

Winston Salem, NC · On-site

The IT Support Analyst II will be responsible for providing technical support and assistance to ... Provide remote and on-site technical support and assistance to end-users for hardware, software ...

theITSC

Be Seen First

Sales Representative (Remote)

Winston Salem, NC · Remote

$40K - $60K/yr

Sell high-value enterprise IT support to Fortune 1000 companies, remotely, with uncapped commissions and direct exposure to senior leadership. theITSupportCenter is growing, and we're hiring remote ...

Varsity Tutors

CompTIA A+ Tutor

Greensboro, NC · Remote

$25 - $40/hr

Ability to explain hardware components, networking protocols, and troubleshooting steps while preparing candidates for CompTIA A+ certification and IT support careers. * Strategic Test-Taking ...

Varsity Tutors

CompTIA A+ Tutor

Winston Salem, NC · Remote

$25 - $40/hr

Ability to explain hardware components, networking protocols, and troubleshooting steps while preparing candidates for CompTIA A+ certification and IT support careers. * Strategic Test-Taking ...

Aprio

Sales Support Proposal Specialist

Greensboro, NC · On-site +1

$21.75 - $29.50/hr

It is not an IT project management, software development, systems implementation, or technical ... remote and hybrid options What's in it for you: - Working with an industry leader : Be part of a ...

Ethypharm

Chat Support Supervisor

Reidsville, NC · Remote

Supervise and support a team of remote Chat Support Agents. * Monitor daily team performance ... Maintain confidentiality and protect customer and company information. * Prepare performance ...

TEKsystems

Sr. Cybersecurity Engineer

Winston Salem, NC · Remote

$50 - $60/hr

... remote access, secure routing) and troubleshoot complex connectivity and security policy issues ... to security technologies. Support risk and compliance objectives by providing evidence ...

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Remote It Support information

See High Point, NC salary details

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$33

How much do remote it support jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for remote it support in High Point, NC is $22.37, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $25.29 per hour, depending on experience, location, and employer.

What is a remote IT support specialist?

A Remote IT Support specialist is a professional who provides technical assistance and troubleshooting services to clients or employees over the internet or phone, rather than in person. They help resolve software, hardware, network, and other IT-related issues remotely by using tools that allow them to access computers and systems from afar. This role is essential for businesses with distributed teams or customers, ensuring that technical problems are addressed quickly and efficiently without the need for on-site visits.

What are the key skills and qualifications needed to thrive as a remote IT support professional?

To thrive as a Remote IT Support professional, you need strong troubleshooting abilities, a solid understanding of operating systems and networking, and often a relevant certification such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with remote desktop tools, ticketing systems, and cybersecurity protocols is typically required. Excellent communication, patience, and problem-solving skills set standout professionals apart in this role. These skills ensure efficient resolution of technical issues, high customer satisfaction, and the maintenance of secure and reliable IT systems.

What are some common challenges faced by remote IT support specialists and how can they be addressed?

Remote IT Support specialists often face challenges such as troubleshooting issues without physical access to devices, communicating complex technical concepts clearly to users, and managing multiple support tickets simultaneously. To overcome these, it's important to utilize reliable remote access tools, maintain clear and empathetic communication with clients, and develop strong organizational skills for effective ticket management. Proactively documenting solutions and collaborating with other IT team members can also help streamline support and reduce recurring issues.

What is the difference between Remote It Support vs Remote Network Technician?

AspectRemote It SupportRemote Network Technician
CertificationsCompTIA A+, Microsoft Certified, Network+Cisco CCNA, CompTIA Network+
Work EnvironmentHelp desk, troubleshooting end-user issues, remote supportNetwork infrastructure, configuring routers/switches, remote network monitoring
Industry UsageIT service providers, tech support companies, internal IT teamsTelecommunications, enterprise networks, data centers

Remote It Support and Remote Network Technician roles share certifications like CompTIA A+ and Network+, but differ mainly in focus. Remote It Support handles end-user issues and software troubleshooting, while Remote Network Technicians focus on network infrastructure and hardware. Both roles are vital in IT, often working remotely for tech companies or internal IT departments, but they serve different technical needs within organizations.

Can I work remotely as a remote IT support?

Yes, remote IT support roles are common and often involve troubleshooting, remote desktop tools, and communication skills. Many companies offer remote positions that require technical knowledge, certifications, and the ability to work independently from home.

How much does remote IT support pay?

Remote IT support technicians typically earn between $40,000 and $70,000 annually, depending on experience, certifications, and the complexity of support provided. Entry-level roles may start around $35,000, while experienced professionals with certifications like CompTIA A+ or Network+ can earn higher salaries. Compensation can also vary based on the employer and geographic location of the company or client base, even for remote positions.

What is the best remote IT support job to work remotely?

Remote IT support jobs typically include roles such as help desk technician, technical support specialist, or remote support analyst. These positions often require strong troubleshooting skills, knowledge of remote management tools, and certifications like CompTIA A+ or Network+; they usually offer flexible schedules and can be performed from home with minimal on-site requirements.

What are the most commonly searched types of It Support jobs in High Point, NC?

The most popular types of It Support jobs in High Point, NC are:

What job categories do people searching Remote It Support jobs in High Point, NC look for?

The top searched job categories for Remote It Support jobs in High Point, NC are:

What cities near High Point, NC are hiring for Remote It Support jobs?

Cities near High Point, NC with the most Remote It Support job openings:

Remote It Support jobs near you
Infographic showing various Remote It Support job openings in High Point, NC as of August 2026, with employment types broken down into 82% Full Time, 6% Part Time, and 12% Contract. Highlights an 100% Remote job distribution, with an average salary of $46,521 per year, or $22.4 per hour.

IT Support Analyst I

Winston Salem, NC • On-site

HCTec
Health Care and Social Assistance • 201 - 500 employees

7.2

Company rating: 7.2 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

136th of 225 rated it services

People enjoy working here

Good employer

Paid breaks

Learn more about HCTecexternal

Full-time

Posted 14 days ago

Job description

We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their systems and software are up and running smoothly. The ideal candidate will have a strong technical background, excellent problem-solving abilities, excellent communication abilities and the ability to lead projects and mentor junior team members. This is a hybrid position, including onsite support.
Essential Functions:
To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation.
Provide remote and on-site technical support and assistance to end-users for hardware, software, and network-related issues.
Answer and respond to and resolve help desk requests in a timely manner.
Analyze and troubleshoot complex technical problems and provide effective solutions.
Install, configure, and troubleshoot computer hardware and software, printers, and other peripherals.
Perform routine maintenance on computer systems, such as backups and software updates.
Manage user accounts and permissions across various systems and applications.
Participate in the development and implementation of IT policies and procedures.
Document and maintain a knowledge base of common issues and solutions.
Assist with the testing and implementation of new software and hardware.
24/7 On-Call IT Support rotation.
Travel to client locations in the local area.
Knowledge, Skills, & Abilities:
Education:
Bachelor's degree in computer science, Information Technology, or related field.
2+ years of experience in IT support or related role.
Experience:
Strong technical skills in Windows and/or Mac operating systems, Microsoft Office, Active Directory, and network technologies.
Experience with server administration and virtualization technologies.
Excellent written and verbal communication skills
Requirements:
Ability to work independently and in a team environment.
Strong problem-solving and analytical skills.
Relevant certifications such as A+, Network+, ITIL, MCSA, CCNA, or ITIL are a plus.
Bachelor's or Associate degree in Computer Science, Information Technology, or related field a plus.

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