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Remote It Support Jobs in Raleigh, NC (NOW HIRING)

Hitachi

Senior IT Technical Project Manager

Raleigh, NC · Remote

$107K - $147K/yr

Project/Program Management Job Schedule: Full time Remote: No Join a team that's shaping the ... support a rapidly growing business. You'll collaborate with experts across regions, manage ...

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All JobsIt Support JobsRemote It Support JobsRemote It Support Jobs in Raleigh, NC

Remote It Support information

See Raleigh, NC salary details

$13

$24

$35

How much do remote it support jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for remote it support in Raleigh, NC is $24.37, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $27.60 per hour, depending on experience, location, and employer.

What is a Remote IT Support specialist?

A Remote IT Support specialist is a professional who provides technical assistance and troubleshooting services to clients or employees over the internet or phone, rather than in person. They help resolve software, hardware, network, and other IT-related issues remotely by using tools that allow them to access computers and systems from afar. This role is essential for businesses with distributed teams or customers, ensuring that technical problems are addressed quickly and efficiently without the need for on-site visits.

What is the difference between Remote It Support vs Remote Network Technician?

AspectRemote It SupportRemote Network Technician
CertificationsCompTIA A+, Microsoft Certified, Network+Cisco CCNA, CompTIA Network+
Work EnvironmentHelp desk, troubleshooting end-user issues, remote supportNetwork infrastructure, configuring routers/switches, remote network monitoring
Industry UsageIT service providers, tech support companies, internal IT teamsTelecommunications, enterprise networks, data centers

Remote It Support and Remote Network Technician roles share certifications like CompTIA A+ and Network+, but differ mainly in focus. Remote It Support handles end-user issues and software troubleshooting, while Remote Network Technicians focus on network infrastructure and hardware. Both roles are vital in IT, often working remotely for tech companies or internal IT departments, but they serve different technical needs within organizations.

What are some common challenges faced by Remote IT Support specialists and how can they be addressed?

Remote IT Support specialists often face challenges such as troubleshooting issues without physical access to devices, communicating complex technical concepts clearly to users, and managing multiple support tickets simultaneously. To overcome these, it's important to utilize reliable remote access tools, maintain clear and empathetic communication with clients, and develop strong organizational skills for effective ticket management. Proactively documenting solutions and collaborating with other IT team members can also help streamline support and reduce recurring issues.

What are the key skills and qualifications needed to thrive as a Remote IT Support professional, and why are they important?

To thrive as a Remote IT Support professional, you need strong troubleshooting abilities, a solid understanding of operating systems and networking, and often a relevant certification such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with remote desktop tools, ticketing systems, and cybersecurity protocols is typically required. Excellent communication, patience, and problem-solving skills set standout professionals apart in this role. These skills ensure efficient resolution of technical issues, high customer satisfaction, and the maintenance of secure and reliable IT systems.
What are the most commonly searched types of It Support jobs in Raleigh, NC? The most popular types of It Support jobs in Raleigh, NC are:
What are popular job titles related to Remote It Support jobs in Raleigh, NC? For Remote It Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote It Support jobs in Raleigh, NC look for? The top searched job categories for Remote It Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote It Support jobs? Cities near Raleigh, NC with the most Remote It Support job openings:
Remote It Support jobs near you
Infographic showing various Remote It Support job openings in Raleigh, NC as of June 2026, with employment types broken down into 77% Full Time, 8% Part Time, and 15% Contract. Highlights an 100% Remote job distribution, with an average salary of $50,687 per year, or $24.4 per hour.

Technology Sales Representative (Entry Level) - SMB IT Solutions

Connection

Raleigh, NC • On-site, Remote

$19.25/hr

Full-time

Posted 6 days ago

Job description

Overview
Technology Sales Representative (Entry Level) - SMB IT Solutions
Sell Solutions. Build Relationships. Grow a Career.
At Connection, you won't be limited to selling one product or one brand - you'll learn to sell solutions.
As a Value-Added Reseller (VAR) and Fortune 1000 IT Solutions Provider, Connection gives you access to 460,000+ technology products and services from 1,600+ vendors, including Apple, Cisco, and Microsoft. That means you can take a consultative approach, recommending what's truly best for each customer.
If you're curious, competitive, and motivated by having multiple ways to win, this role was built for you.
About the Role
As a Technology Sales Representative, you'll build long-term relationships with small to mid-sized businesses (up to 3,000 seats) across a variety of industries. You'll learn to manage the full sales cycle - from prospecting and discovery to quoting and growing accounts - while building your own book of business.
Unlike traditional sales roles tied to a single product line, you'll develop as a trusted advisor, guiding customers through IT decisions with support from Connection's internal experts and vendor partners.
Success in this role comes down to consistency: strong time management, daily activity, and proactive customer engagement.
Why Early-Career Sales Talent Choose Connection
Responsibilities
What You'll Do
  • Build your own book of business by prospecting and developing new SMB customers through outbound calling and targeted outreach
  • Engage multiple decision-makers to uncover real business challenges
  • Recommend IT solutions with support from vendor partners and internal technical experts
  • Grow accounts over time by building trust and delivering long-term value
  • Manage daily activity and maintain an accurate sales pipeline
  • Collaborate with internal teams to deliver quotes, pricing, and solutions
  • Participate in team meetings, coaching sessions, and ongoing training
  • Continuously build sales, communication, and technology knowledge

Important Note About This Role
This role may be remote-based, but expectations mirror an in-office environment. You'll be expected to maintain a structured workday, consistent outbound activity, strong pipeline management, and full engagement with customers, peers, and leadership.
Why Early-Career Sales Talent Choose Connection
Consultative sales model
Recommend what's right for the customer - not what's easiest to sell.
A massive technology ecosystem
Support customers across their IT lifecycle, from devices and infrastructure to cloud, software, AI, and services.
Built-in support to help you win
Partner with internal sales operations, vendor teams, and on-staff technical specialists to deliver strong solutions and a great customer experience.
A launchpad for long-term growth
Structured onboarding, vendor-led education, and ongoing coaching help you grow in sales and beyond.
In short: Connection Technology Sales Representatives succeed because they sell solutions, not SKUs.
Min
USD $19.25/Hr.
Qualifications
What We're Looking For
We're not looking for "perfect." We're looking for people who show up, learn fast, and want to grow.
  • Strong work ethic, discipline, and consistency
  • Coachability and accountability
  • Clear communication and active listening skills
  • Ability to stay focused in a high-accountability environment, including remote work
  • Customer-first mindset and interest in long-term relationships
  • Desire to build a career, not just take a short-term role
  • Working knowledge of Microsoft Office (Outlook, Excel, Word, PowerPoint)

Training & Support
  • Your first several weeks include structured onboarding and sales training, followed by continuous learning throughout your first year, including:
  • Virtual training for multiple learning styles
  • Exposure to Connection systems, processes, and product categories
  • Ongoing support from a dedicated Sales Coach
  • Vendor-led technical and solution training
  • Active participation in training and coaching is required for success.

Compensation Snapshot
  • $19.25/hour base pay
  • Uncapped commission (paid bi-weekly)
  • $50K-$60K typical first-year earnings
  • Guaranteed commission for the first 3 years

Work Location & Employment Eligibility
This role may be remote-based; however, candidates who live near a Connection office will work from the office to support collaboration and training.
Applicants must be authorized to work for any employer in the U.S. Connection does not sponsor or take over sponsorship of employment visas at this time.
To protect candidates, Connection will never offer employment without a complete interview process and direct communication with a live representative.

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