ZipRecruiter

Log In

2

Remote It Support Jobs in Raleigh, NC (NOW HIRING)

Lucidworks

Senior IT Systems Engineer

Raleigh, NC · Remote

$107K - $146K/yr

... support Lucidworks operations and meet enterprise IT standards. You partner with IT leadership ... This is a fully remote individual contributor role within the Technology organization, working with ...

Lucidworks

Senior IT Systems Engineer

Raleigh, NC · Remote

$101K - $139K/yr

... support Lucidworks operations and meet enterprise IT standards. You partner with IT leadership ... This is a fully remote individual contributor role within the Technology organization, working with ...

Varsity Tutors

Information Technology Tutor

Chapel Hill, NC · Remote

$18 - $40/hr

... Information Technology tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

New

Aspire IT Systems LLC

Be Seen First

Account Executive -- United States (Remote)

Chapel Hill, NC · Remote

$110K - $220K/yr

About the role Aspire IT Systems is a technology solutions provider specializing in enterprise ... support collaboration, content creation, and modern media workflows. We are looking for an ...

Aspire IT Systems LLC

Be Seen First

Account Executive -- United States (Remote)

Chapel Hill, NC · Remote

$110K - $220K/yr

About the role Aspire IT Systems is a technology solutions provider specializing in enterprise ... support collaboration, content creation, and modern media workflows. We are looking for an ...

next page

Showing results 1-20

All JobsIt Support JobsRemote It Support JobsRemote It Support Jobs in Raleigh, NC

Remote It Support information

See Raleigh, NC salary details

$13

$24

$35

How much do remote it support jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for remote it support in Raleigh, NC is $24.37, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $27.60 per hour, depending on experience, location, and employer.

How can I make 2000 a week working from home?

Remote IT support professionals can earn $2,000 or more weekly by providing specialized technical assistance, often through multiple clients or contracts. Increasing income may involve gaining certifications like CompTIA A+ or Network+, developing strong troubleshooting skills, and working flexible hours or on high-demand projects.

What is a Remote IT Support specialist?

A Remote IT Support specialist is a professional who provides technical assistance and troubleshooting services to clients or employees over the internet or phone, rather than in person. They help resolve software, hardware, network, and other IT-related issues remotely by using tools that allow them to access computers and systems from afar. This role is essential for businesses with distributed teams or customers, ensuring that technical problems are addressed quickly and efficiently without the need for on-site visits.

What is the difference between Remote It Support vs Remote Network Technician?

AspectRemote It SupportRemote Network Technician
CertificationsCompTIA A+, Microsoft Certified, Network+Cisco CCNA, CompTIA Network+
Work EnvironmentHelp desk, troubleshooting end-user issues, remote supportNetwork infrastructure, configuring routers/switches, remote network monitoring
Industry UsageIT service providers, tech support companies, internal IT teamsTelecommunications, enterprise networks, data centers

Remote It Support and Remote Network Technician roles share certifications like CompTIA A+ and Network+, but differ mainly in focus. Remote It Support handles end-user issues and software troubleshooting, while Remote Network Technicians focus on network infrastructure and hardware. Both roles are vital in IT, often working remotely for tech companies or internal IT departments, but they serve different technical needs within organizations.

What are some common challenges faced by Remote IT Support specialists and how can they be addressed?

Remote IT Support specialists often face challenges such as troubleshooting issues without physical access to devices, communicating complex technical concepts clearly to users, and managing multiple support tickets simultaneously. To overcome these, it's important to utilize reliable remote access tools, maintain clear and empathetic communication with clients, and develop strong organizational skills for effective ticket management. Proactively documenting solutions and collaborating with other IT team members can also help streamline support and reduce recurring issues.

Can IT support be done remotely?

Remote IT support is common and involves assisting users with hardware, software, and network issues via phone, email, or remote access tools. Many IT support roles are fully remote, requiring skills in remote troubleshooting, remote desktop software, and good communication. Certifications like CompTIA A+ or Network+ can enhance remote support capabilities.

How to make $1000 a week remotely?

Remote IT support professionals can earn $1000 or more per week by providing specialized technical assistance, often through freelance platforms or direct client contracts. Increasing earnings may involve gaining certifications, developing in-demand skills like cybersecurity or network management, and building a strong client base to secure consistent, higher-paying work.

What are the key skills and qualifications needed to thrive as a Remote IT Support professional, and why are they important?

To thrive as a Remote IT Support professional, you need strong troubleshooting abilities, a solid understanding of operating systems and networking, and often a relevant certification such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with remote desktop tools, ticketing systems, and cybersecurity protocols is typically required. Excellent communication, patience, and problem-solving skills set standout professionals apart in this role. These skills ensure efficient resolution of technical issues, high customer satisfaction, and the maintenance of secure and reliable IT systems.

What is the best IT job to work remotely?

Remote IT support roles, such as help desk or technical support specialists, are among the best IT jobs for remote work due to their focus on troubleshooting, customer service, and remote access tools. These positions often require strong communication skills, familiarity with remote management software, and relevant certifications like CompTIA A+ or Network+.
What are the most commonly searched types of It Support jobs in Raleigh, NC? The most popular types of It Support jobs in Raleigh, NC are:
What are popular job titles related to Remote It Support jobs in Raleigh, NC? For Remote It Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote It Support jobs in Raleigh, NC look for? The top searched job categories for Remote It Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote It Support jobs? Cities near Raleigh, NC with the most Remote It Support job openings:
Remote It Support jobs near you
Infographic showing various Remote It Support job openings in Raleigh, NC as of July 2026, with employment types broken down into 85% Full Time, 5% Part Time, and 10% Contract. Highlights an 100% Remote job distribution, with an average salary of $50,687 per year, or $24.4 per hour.
Senior IT Systems Engineer

Senior IT Systems Engineer

Lucidworks

Raleigh, NC • Remote

$107K - $146K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Lucidworks is leading digital transformation for some of the world's biggest retailers, financial services firms, manufacturers, and B2B commerce organizations. We believe that the core to a great digital experience starts with search and browse. Our Deep Learning technology captures user behavior and utilizes machine learning to connect people with the products, content, and information they need. Brands including American Airlines, Lenovo, Red Hat, and Cisco Systems rely on Lucidworks' suite of products to power commerce, customer service, and workplace applications that delight customers and empower employees. Lucidworks believes in the power of diversity and inclusion to help us do our best work. We are an Equal Opportunity employer and welcome talent across a full range of backgrounds, orientation, origin, and identity in an inclusive and non-discriminatory way.

Please note: To ensure a fair and efficient process for all applicants, we kindly ask that you refrain from direct outreach to our hiring managers or team members. All communication should go through the official application portal. We will review your application carefully and reach out to you if your qualifications match our needs. We appreciate your interest in Lucidworks!

About the role

As a Senior IT Systems Engineer, you own IT systems engineering for corporate infrastructure, designing, implementing, and operating reliable, secure systems that support Lucidworks operations and meet enterprise IT standards. You partner with IT leadership, security, and business stakeholders to scope, estimate, and deliver infrastructure projects.

This is a fully remote individual contributor role within the Technology organization, working with a moderate level of autonomy on defined responsibilities with meaningful cross-functional touchpoints.

What you'll do

  • Own IT systems engineering for corporate infrastructure, designing, implementing, and operating reliable, secure systems that support Lucidworks operations and meet enterprise IT standards.

  • Design and improve Lucidworks IT infrastructure, including identity management, endpoint management, network architecture, and SaaS integration, with a focus on scalability, security, and operational efficiency.

  • Set a high bar for system reliability and configuration quality through rigorous documentation, peer review of infrastructure changes, and active reduction of technical debt in owned systems. Raise design and security issues proactively.

  • Own the operational health of systems in your domain, contributing to SLA/uptime targets, maintaining monitoring and alerting, participating in incident response, and driving post-incident improvements that prevent recurrence.

  • Parter with IT leadership, security, and business stakeholders to plan and deliver infrastructure projects, communicating technical restraints, risks, and tradeoffs clearly to both technical and non-technical audiences. 

  • Apply Gen AI tools to accelerate systems administration, scripting, and documentation work, with the judgment to critically evaluate AI-generated output and to keep sensitive credentials and infrastructure details out of AI tools.

  • Provide guidance and knowledge-sharing to other IT staff and act as an escalation point for complex systems issues. Contribute to a culture of documentation, ownership, and continuous improvement.

What we're looking for

Must-haves

  • Experience working in a startup or similarly sized organization (approximately 100 to 500 employees), supporting corporate IT infrastructure with a hands-on, generalist approach.

  • Ability to own deployment, maintenance, integration, and troubleshooting of all corporate systems including hardware, software, and networking; develops and designs network architecture and computer systems infrastructure.

  • Deep hands-on experience administering Okta (including lifecycle management and SAML/SCIM integrations), and Google Workspace.

  • Ability to ensure compliance with IT security policies and procedures; contributes to the organization's security posture through responsible administration, access management, and secure system configuration.

  • Proficiency in applying knowledge of IT security policies and compliance requirements across corporate systems; maintains adherence through documented processes, system configuration, and access controls.

  • Depth in experience with virtualization, cloud computing, and containerization technologies; administers enterprise systems across cloud and on-premise environments; manages Linux and Windows server infrastructure.

  • Skill in collaborating with management and internal partners to identify and implement sustainable IT solutions that meet business needs; provides technical support and guidance across the organization.

  • Skill in translating complex systems scripting, automation, and documentation requirements into precise AI prompts to accelerate IT engineering workflows, with sound judgment about what system credentials and sensitive infrastructure details may not enter any AI tool.

Nice-to-have

  • Familiarity with SaaS security best practices, SSO enforcement, MFA, and privileged access management.

  • Experience with MDM policy design and endpoint compliance enforcement in a remote-first workforce.

What success looks like

  • Delivers independently on defined responsibilities with consistent quality, meeting or exceeding timeline expectations without close oversight.

  • Identifies and addresses gaps within their scope before they become problems, not just completing work, but improving it.

  • Is a reliable cross-functional collaborator: brings the right context to stakeholders, follows through on commitments, and communicates blockers clearly and early.

  • Applies Gen AI tools fluently to accelerate work and improve quality, and holds AI-generated output to the same critical standard as their own.

  • Leaves the role better than they found it: through documentation, process improvement, or knowledge-sharing that raises the quality floor for the team.

Lucidworks believes in the power of diversity and inclusion to help us do our best work. We are an Equal Opportunity employer and welcome talent across a full range of backgrounds, orientation, origin, and identity in an inclusive and non-discriminatory way. Applicants receive consideration based on the relevant talents, skills, and experiences they offer to our company.

Thank you for your interest and we look forward to learning more about you.

Note to third party recruiters:
We appreciate your interest in our job opportunities. However, we kindly request that third-party recruiters and staffing agencies refrain from contacting us regarding these positions. We prefer to work directly with candidates and do not accept unsolicited resumes or candidate referrals from third-party recruiters or agencies. Unsolicited resumes and referrals will become the property of Lucidworks, and no fee will be paid should we hire a candidate whose resume was sent unsolicited.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.