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It Support Manager Jobs in Raleigh, NC (NOW HIRING)

Redolent, Inc

IT Support Technician

Durham, NC

$20.75 - $28.50/hr

The IT Support Specialist will be responsible for supporting, servicing, implementing, lifecycle management, and daily operations for IT Corporate Services. This will include (but not limited to ...

Redolent, Inc

IT Support Technician

Durham, NC

$20.75 - $28.50/hr

The IT Support Specialist will be responsible for supporting, servicing, implementing, lifecycle management, and daily operations for IT Corporate Services. This will include (but not limited to ...

HDR

IT Support Specialist

Raleigh, NC

Provide hardware support, printer and printing support * Assist the IT Support team with the inventory management of desktops, laptops, printers, and other personal hardware assets * Assist the ...

New

HDR

IT Support Specialist

Raleigh, NC · On-site

Provide hardware support, printer and printing support * Assist the IT Support team with the inventory management of desktops, laptops, printers, and other personal hardware assets * Assist the ...

Skylimit Systems

IT Support Analyst

Raleigh, NC

$26 - $34/hr

This role provides frontline IT support in a highly regulated, mission-critical environment. The ... Strong organizational skills and ability to manage multiple priorities. * Working knowledge of ...

Vulcan Elements

IT Support Specialist

Raleigh, NC

As an IT Support Specialist, you will be first contact for technical assistance across our office ... Onboarding & Lifecycle Management: Execute the IT onboarding and offboarding process, including ...

Vulcan Elements

IT Support Specialist

Raleigh, NC · On-site

As an IT Support Specialist, you will be the first contact for technical assistance across the ... management, GPO enforcement, and OU structure; support hybrid identity with Entra Connect and ...

Vulcan Elements

IT Support Specialist

Durham, NC

As an IT Support Specialist, you will be first contact for technical assistance across our office ... Onboarding & Lifecycle Management: Execute the IT onboarding and offboarding process, including ...

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All JobsIt Support Manager JobsIt Support Manager Jobs in Raleigh, NC

It Support Manager information

See Raleigh, NC salary details

$35K

$83.7K

$127.8K

How much do it support manager jobs pay per year?

As of Jun 26, 2026, the average yearly pay for it support manager in Raleigh, NC is $83,743.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,100.00 and $96,700.00 per year, depending on experience, location, and employer.

What are some common challenges faced by IT Support Managers, and how can they be addressed?

IT Support Managers often face challenges such as balancing the immediate needs of end-users with long-term strategic IT initiatives, managing a diverse team with varying skill levels, and staying up-to-date with rapidly changing technology. Addressing these challenges requires strong communication skills, ongoing training and professional development for the team, and effective prioritization of tasks. Proactively establishing clear processes and maintaining open lines of communication with other departments can also help ensure IT solutions align with organizational goals.

What is the difference between It Support Manager vs IT Support Specialist?

AspectIT Support ManagerIT Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified, Cisco certifications
Work EnvironmentOversees support teams, manages IT servicesProvides technical support directly to users
ResponsibilitiesTeam management, strategic planning, incident escalationTroubleshooting, user support, issue resolution

While both roles require technical certifications and involve supporting IT systems, the IT Support Manager focuses on team leadership and strategic oversight, whereas the IT Support Specialist handles direct technical support and user assistance. The manager role is more administrative, while the specialist role is more hands-on technical work.

What are the key skills and qualifications needed to thrive as an IT Support Manager, and why are they important?

To thrive as an IT Support Manager, you need a solid background in IT infrastructure, troubleshooting, and team leadership, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, network management tools, and certifications such as CompTIA A+ or ITIL are typically required. Excellent communication, problem-solving abilities, and the capacity to mentor and motivate teams are essential soft skills. These competencies ensure efficient IT operations, effective resolution of technical issues, and strong team performance in dynamic environments.

What does an IT Support Manager do?

An IT Support Manager oversees a team of IT support specialists who provide technical assistance to users within an organization. They are responsible for managing help desk operations, troubleshooting complex technical issues, ensuring high levels of customer satisfaction, and implementing IT support policies and procedures. Additionally, IT Support Managers often coordinate with other IT departments, manage resources and budgets, and ensure that the organization's technology infrastructure runs smoothly. Their role is crucial for maintaining productivity by minimizing downtime and resolving IT problems efficiently.
What are the most commonly searched types of It Support jobs in Raleigh, NC? The most popular types of It Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for It Support Manager jobs? Cities near Raleigh, NC with the most It Support Manager job openings:
It Support Manager jobs near you
IT Support Technician

IT Support Technician

Redolent, Inc

Durham, NC

$20.75 - $28.50/hr

Other

Posted 2 days ago

Job description


One of our direct client is urgently looking for anIT Support Technician @ Durham, NC
Job Title: IT Support Technician
Location: Durham, NC
Duration: 3 to 6 Months
Description:
Job Summary
The Corporate IT Services requires a day-to-day IT Support Technician for ongoing support for Xperi. These required support services include but are not limited to: supporting day-to-day user incidents and requests and resolving issues; direct executive-level support; oversight of workstation management tools.
The IT Support Specialist will be responsible for supporting, servicing, implementing, lifecycle management, and daily operations for IT Corporate Services. This will include (but not limited to) direct user support, run book creation and modification, coordinate with other IT teams in the organization, service evaluation, day to day operations, lifecycle management planning and implementation, routine assessment, understanding the needs of the business, providing direct support for executive-level users and their support staff.
In addition, a successful candidate will have a firm understanding of IT methodology and solutions, be forward thinking, and be able to assist and collaborate with other members of the Corporate IT and Infrastructure team in support of those technologies. This will include (but not be limited to) Slack, Zoom, Office 365 technologies, Windows 10, MacOS, Linux, Azure, and others as required.
Accountabilities & Responsibilities:
Be self-motivated and able to work successfully with a team to achieve ambitious goals
Design, plan, and coordinate the implementation IT technologies in support of defined requirements generated by business and growth demands
Work with Tier I/II support desks by creating/updating support run books and working on escalations at the Tier III/IV level
Engage with vendors to resolve issues
Work with the business to understand requirements.
Utilize a framework for monitoring tools, escalating key issues, and ensure timely implementation of services.
Required Qualifications
BS. in Computer Science or equivalent experience
Minimum of three to five years directly related work experience
5 or more years of technical experience, including at least 3 years in
Microsoft Server
Office 365
Endpoint management
Workstation deployment
Networking
Desired Qualifications
2 years technical experience with multi-factor authentication
Application support experience with Zoom, Box, Azure
Knowledge of current workstation hardware and standards
Other Desired Qualifications
Certifications in MCSE
Fundamental networking knowledge and experience
Core fundamental and working knowledge of TCP/IP, DNS and Certificate Services
Must have excellent written and verbal communication skills and be able to:
Read, analyze, and interpret common technical journals
Document procedures that conform to a prescribed style and format
Present information to management
Strong analytical skills required
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About Redolent

Sourced by ZipRecruiter

Redolent, a dynamic and rapidly expanding company committed to excellence in software solutions, where success is fueled by a combination of technical expertise and efficient management practices. Our solutions create a measurable delta in our clients’ productivity and profitability, contributing to their growth and success.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

San Jose, CA, US

Year founded

2008

Social media

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