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2Nd Shift It Support Jobs in Raleigh, NC (NOW HIRING)

Civic Credit Union

IT Support Technician

Raleigh, NC · On-site

$21 - $28.75/hr

ABOUT THE POSITION The IT Support Technician will support daily operations of Tier I IT support, escalating to Tier II/III support if needed. This role will help the leadership team drive consistent ...

Civic Federal Credit Union

IT Support Technician

Raleigh, NC · On-site

$21 - $28.75/hr

ABOUT THE POSITION The IT Support Technician will support daily operations of Tier I IT support, escalating to Tier II/III support if needed. This role will help the leadership team drive consistent ...

Skylimit Systems

IT Support Analyst

Raleigh, NC

$26 - $34/hr

This role provides frontline IT support in a highly regulated, mission-critical environment. The ideal candidate demonstrates strong technical aptitude, adherence to security protocols, and a ...

U.S. Navy

IT Support Specialist

Pine Level, NC

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide ...

U.S. Navy

IT Support Specialist

Benson, NC

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide ...

U.S. Navy

IT Support Specialist

Rolesville, NC

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide ...

U.S. Navy

IT Support Specialist

Clayton, NC

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide ...

U.S. Navy

IT Support Specialist

Chapel Hill, NC

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide ...

U.S. Navy

IT Support Specialist

Lillington, NC

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide ...

U.S. Navy

IT Support Specialist

Cary, NC

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide ...

U.S. Navy

IT Support Specialist

Raleigh, NC

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide ...

U.S. Navy

IT Support Specialist

Wake Forest, NC

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide ...

U.S. Navy

IT Support Specialist

Creedmoor, NC

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide ...

U.S. Navy

IT Support Specialist

Buies Creek, NC

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide ...

U.S. Navy

IT Support Specialist

Raleigh, NC

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide ...

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All Jobs2Nd Shift It Support Jobs2Nd Shift It Support Jobs in Raleigh, NC

2Nd Shift It Support information

See Raleigh, NC salary details

$11

$18

$25

How much do 2nd shift it support jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for 2nd shift it support in Raleigh, NC is $18.07, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $19.86 per hour, depending on experience, location, and employer.

What is 2nd shift IT support?

2nd Shift IT Support roles involve providing technical assistance and troubleshooting services during the second shift, which typically covers late afternoon to late evening hours. These professionals help resolve hardware, software, and network issues for employees or customers outside standard business hours. Their responsibilities may include monitoring systems, responding to support tickets, and ensuring IT services remain operational during their shift. Second shift IT support is especially important for organizations that operate beyond regular business hours or have global operations.

What are the key skills and qualifications needed to thrive as a 2nd shift IT support specialist?

To excel as a 2nd Shift IT Support Specialist, you need a solid understanding of computer systems, troubleshooting, and network fundamentals, often backed by a relevant associate degree or IT certifications like CompTIA A+ or Microsoft Certified. Familiarity with remote desktop tools, ticketing systems such as ServiceNow, and knowledge of Windows and Mac operating systems are typically required. Strong communication, customer service orientation, and the ability to work independently under minimal supervision are crucial soft skills. These competencies ensure timely resolution of technical issues, support end-user productivity, and maintain smooth IT operations outside of regular business hours.

What are some common challenges faced by 2nd shift IT support professionals, and how can they prepare for them?

2nd Shift IT Support professionals often encounter unique challenges, such as handling urgent technical issues with limited in-person resources and collaborating with colleagues across different shifts. They may also be responsible for troubleshooting after-hours problems that could impact business continuity. To prepare, it’s helpful to develop strong communication skills, become adept at documenting issues for day-shift teams, and maintain flexibility to adapt to unexpected situations. Proactive learning and building rapport with both users and fellow IT staff can make the transition and workflow smoother.

What is the difference between 2Nd Shift It Support vs Help Desk Technician?

Aspect2Nd Shift It SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentEvening/Night shifts, on-site or remoteDaytime, on-site or remote
Industry UsageIT support, technical troubleshootingCustomer support, technical assistance
Common Search IntentShift-specific IT support rolesHelp desk or support roles

2Nd Shift It Support and Help Desk Technician roles both require technical certifications like CompTIA A+. The main difference lies in their work hours: 2Nd Shift It Support works during evening or night shifts, while Help Desk Technicians typically work during regular daytime hours. Both roles involve troubleshooting and supporting users, but 2Nd Shift It Support is more focused on maintaining IT systems during off-hours, whereas Help Desk Technicians handle user inquiries during standard business hours.

What are the most commonly searched types of It Support jobs in Raleigh, NC?

The most popular types of It Support jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for 2Nd Shift It Support jobs?

Cities near Raleigh, NC with the most 2Nd Shift It Support job openings:

2Nd Shift It Support jobs near you
Infographic showing various 2Nd Shift It Support job openings in Raleigh, NC as of August 2026, with employment types broken down into 45% Full Time, 11% Part Time, 11% Contract, and 33% Nights. Highlights an 100% In-person job distribution, with an average salary of $37,591 per year, or $18.1 per hour.

IT Support Technician

Raleigh, NC • On-site

Local Government Federal Credit Union
Commercial Banking • 51 - 200 employees
Learn more about Local Government Federal Credit Unionexternal

$21 - $28.75/hr

Full-time

This job post has expired 4 days ago. Applications are no longer accepted.

Job description

OUR CULTURE
Our organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.
ABOUT THE POSITION
The IT Support Technician will support daily operations of Tier I IT support, escalating to Tier II/III support if needed. This role will help the leadership team drive consistent IT service and performance across the enterprise and will participate and support the onsite, face-to-face engagement with key stakeholders and functional peers. Also, this role will need to have knowledge of and support critical business IT services, planning, development and execution consistent with the business culture and best practice.
NORMAL DAY-TO-DAY WORK
  1. Provide advanced Tier I technical support across computing platforms, troubleshooting and resolving non-routine issues at the hardware, OS and application level for both desktop and server either physical or virtual supporting business users and technologies.
  2. Support key IT and Business programs including but not limited to Systems Support (Desktop and Server), VMware Horizon Virtual Desktop, Office 365 Online, Exchange Online, as well applicable end user applications.
  3. Help to develop technology solutions to centralize and automate the management of computing hardware and software including OS deployment, software packaging, and Group Policy management.
  4. Develop processes, documentation, and standard operating procedures for the managed desktop and server environments.
  5. Maintain IT security standards as well as stakeholder and member confidentiality. Champion internal security policies and procedures.
  6. Maintain and optimize, new building opening setup and configuration, permissions access, process improvements, and helping automate and integrate between systems.
  7. Maintain up-to-date documentation of the local technology infrastructure.
  8. Maintain inventories of software, versions and applications of desktops and servers.
  9. Consult with functional staff and technical peers to identify and implement effective technology solutions across the enterprise.

JOB QUALIFICATIONS
Here are a few qualifications you MUST have to be qualified for this position.
  1. 1 - 3 years of relevant work experience in IT support roles.
  2. High School diploma required.
  3. Strong communication skills and the ability to work well in a team structure as well as independently.
  4. Ability to effectively interface with technical and non-technical staff at all organizational levels.
  5. Outstanding attention to detail with excellent time and project management skills.
  6. Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.
  7. Ability to lift a minimum of 25 lbs. (file boxes, computer, printer).

Here are a few qualifications we'd LIKE for you to have.
  1. Knowledgeable about current Microsoft Windows operating systems with MS certification such as Modern Desktop Associate, Office 365 Fundamentals.
  2. Network + and/or Cisco Certified Entry Technician (CCENT) a plus.
  3. Familiar with software deployment technologies.
  4. Knowledgeable about basic networking (TCP/IP, DNS, routing, subnetting).
  5. Strong understanding of computer systems and technology stacks that support them.
  6. Understanding of the workflow and process requirements of complex applications systems.

If you have questions about this position description, please feel welcome to ask. You can reach HR at:
Human Resources
3600 Wake Forest Rd, Raleigh, NC 27609
careers@civicfcu.org

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