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2Nd Shift It Support Jobs (NOW HIRING)

Testronic

IT Support Technician

Kenner, LA · On-site

$17.50 - $24/hr

Responsibility for the NOLA Service Desk and the efficient and timely delivery of 1st/2nd line IT ... Shift patterns may be flexible Requirements * A Bachelor or Master's degree in Computer Science ...

Global IT Family

IT Support Specialist

Conyers, GA · On-site

Title: IT Support Specialist Location: Conyers, GA Duration: 12+ Months Onsite Required Skills: Knowledge of basic network troubleshooting. Knowledge of Microsoft Windows Active Directory - Domain ...

American Technology Consulting

IT Support

Madison, WI · On-site

$21.75 - $29.75/hr

Microsoft Teams video and potential onsite, or virtual second round. DESCRIPTION OF ROLE: This role ... Staff augmentation; 40 hours/week; daily billing type; day shift; start time 8:00 AM; end time 4:30 ...

Y-Tech

IT Support Specialist

Great Lakes, IL

IT SUPPORT SPECIALIST: This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include:

Y-Tech

IT Support Specialist

Lawton, OK

IT SUPPORT SPECIALIST: This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include:

United Ag & Turf, NE

IT Support

Lancaster, MA · On-site

$58K/yr

The IT Support role provides technical assistance, troubleshooting, and system support to ensure business continuity across all departments. What You'll Do * Provide Tier 1 and Tier 2 technical ...

OPA - Careers

IT Support Technician

Fort Recovery, OH · On-site

$19.50/hr

Cooper Farms is currently seeking a 1st shift IT Support Technician to join our team in Fort Recovery . The primary goal of this position is to deliver intermediate technical support, including ...

United Ag & Turf, NE

IT Support

Springfield, VT · On-site

$21.50 - $29.75/hr

The IT Support role provides technical assistance, troubleshooting, and system support to ensure business continuity across all departments. What You'll Do * Provide Tier 1 and Tier 2 technical ...

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2Nd Shift It Support information

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How much do 2nd shift it support jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for 2nd shift it support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is the difference between 2Nd Shift It Support vs Help Desk Technician?

Aspect2Nd Shift It SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentEvening/Night shifts, on-site or remoteDaytime, on-site or remote
Industry UsageIT support, technical troubleshootingCustomer support, technical assistance
Common Search IntentShift-specific IT support rolesHelp desk or support roles

2Nd Shift It Support and Help Desk Technician roles both require technical certifications like CompTIA A+. The main difference lies in their work hours: 2Nd Shift It Support works during evening or night shifts, while Help Desk Technicians typically work during regular daytime hours. Both roles involve troubleshooting and supporting users, but 2Nd Shift It Support is more focused on maintaining IT systems during off-hours, whereas Help Desk Technicians handle user inquiries during standard business hours.

What are 2nd Shift IT Support roles?

2nd Shift IT Support roles involve providing technical assistance and troubleshooting services during the second shift, which typically covers late afternoon to late evening hours. These professionals help resolve hardware, software, and network issues for employees or customers outside standard business hours. Their responsibilities may include monitoring systems, responding to support tickets, and ensuring IT services remain operational during their shift. Second shift IT support is especially important for organizations that operate beyond regular business hours or have global operations.

What are the key skills and qualifications needed to thrive as a 2nd Shift IT Support Specialist, and why are they important?

To excel as a 2nd Shift IT Support Specialist, you need a solid understanding of computer systems, troubleshooting, and network fundamentals, often backed by a relevant associate degree or IT certifications like CompTIA A+ or Microsoft Certified. Familiarity with remote desktop tools, ticketing systems such as ServiceNow, and knowledge of Windows and Mac operating systems are typically required. Strong communication, customer service orientation, and the ability to work independently under minimal supervision are crucial soft skills. These competencies ensure timely resolution of technical issues, support end-user productivity, and maintain smooth IT operations outside of regular business hours.

What are some common challenges faced by 2nd Shift IT Support professionals, and how can they prepare for them?

2nd Shift IT Support professionals often encounter unique challenges, such as handling urgent technical issues with limited in-person resources and collaborating with colleagues across different shifts. They may also be responsible for troubleshooting after-hours problems that could impact business continuity. To prepare, it’s helpful to develop strong communication skills, become adept at documenting issues for day-shift teams, and maintain flexibility to adapt to unexpected situations. Proactive learning and building rapport with both users and fellow IT staff can make the transition and workflow smoother.
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2Nd Shift It Support jobs near you
Infographic showing various 2Nd Shift It Support job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

IT Technical Support Analyst III (2nd Shift)

Rentschler Biopharma

Milford, MA • On-site

Full-time

Posted 8 days ago

Job description

Job Summary:
Rentschler Biopharma is a leading contract development and manufacturing organization focused on biopharmaceuticals. They are seeking a Second Shift IT Technical Support Analyst to provide reliable IT support during evening operations, ensuring the functionality and security of end-user technology.
Responsibilities:
• Provide support for the technical area of expertise during second-shift operations, including end-user hardware, software, mobile devices, phones, printers, scanners, Microsoft Teams, and hardware used across the site, including in office, lab, and manufacturing areas
• Participate in IT and site project teams as needed, including adherence to IT project management methodologies
• Provide technical guidance to other staff members and users as appropriate during second-shift coverage
• Identify technical support trends, determine root causes, and recommend potential solutions
• Maintain accurate and thorough inventory of IT hardware and software systems and assist with asset lifecycle activities
• Engage vendors in ongoing support and maintenance of IT hardware and software
• Adhere to all IT Service Management documentation requirements in the ITSM tool, Jira, and similar systems of record, including Incident, Request, Change, and Inventory and Asset Management activities
• Actively research and contribute knowledge articles for site-specific and enterprise IT support
• Monitor, troubleshoot, resolve, and escalate incidents and service requests promptly to minimize disruption to business operations during evening hours
• Move between office, laboratory, and manufacturing support areas as needed to provide onsite assistance while following site policies and GMP requirements
Qualifications:
Required:
• Bachelor’s degree in computer-related field preferred, or equivalent combination of education and experience
• 5+ years of relevant technical support experience; second-shift or service desk experience preferred
• Strong knowledge of hardware, software, audio-visual, mobile, and workplace computerized systems and related technology platforms in use office, lab, and manufacturing environments
• Strong troubleshooting, communication, and customer service skills
• Good understanding of validated systems, quality systems, or GMP-regulated support environments preferred
• Technical certifications are a plus
Company:
Rentschler Biopharma is a leading contract development and manufacturing organization (CDMO) focused exclusively on client projects. Founded in 2006, the company is headquartered in Laupheim, DEU, with a team of 1001-5000 employees. The company is currently Late Stage.

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