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2Nd Shift It Support Jobs (NOW HIRING)

Testronic

IT Support Technician

Kenner, LA · On-site

$17.50 - $24/hr

Responsibility for the NOLA Service Desk and the efficient and timely delivery of 1st/2nd line IT ... Shift patterns may be flexible Requirements * A Bachelor or Master's degree in Computer Science ...

Global IT Family

IT Support Specialist

Conyers, GA · On-site

Title: IT Support Specialist Location: Conyers, GA Duration: 12+ Months Onsite Required Skills: Knowledge of basic network troubleshooting. Knowledge of Microsoft Windows Active Directory - Domain ...

American Technology Consulting

IT Support

Madison, WI · On-site

$21.75 - $29.75/hr

Microsoft Teams video and potential onsite, or virtual second round. DESCRIPTION OF ROLE: This role ... Staff augmentation; 40 hours/week; daily billing type; day shift; start time 8:00 AM; end time 4:30 ...

ProTek IT Solutions

IT Support Specialist

Clearwater, FL · Remote

$60K - $100K/yr

We are an IT Managed Service Provider seeking a skilled Sys Admin / IT Support Specialist. Our clients are small--to medium-sized businesses throughout the US. Work is primarily performed remotely ...

Upstart

IT Support Analyst

New York, NY · On-site

Minimum Qualifications * 2+ years of experience in a technical support, IT support, or customer service environment supporting macOS. * 2+ years of experience providing first- and second-level ...

United Ag and Turf

IT Support

Springfield, VT · On-site

$21.50 - $29.75/hr

The IT Support role provides technical assistance, troubleshooting, and system support to ensure business continuity across all departments. What You'll Do * Provide Tier 1 and Tier 2 technical ...

Tata Consultancy Services

IT Support Technician

Cambridge, MA · On-site

$23.75 - $32.50/hr

The role involves providing second-line support for sales users, resolving incidents, and managing ... IT support groups and 3rd party providers when necessary • Performs staging of PCs • Performs ...

IVX Health

IT Support Technician

Brentwood, TN · Hybrid

$20.25 - $28/hr

Join IVX Health as an IT Support Technician / Help Desk! Are you passionate about providing ... Provide second and third-level technical support to resolve escalated IT issues. * Perform ...

United Ag & Turf NE, LLC

IT Support

Farmington, CT

$22.75 - $31.25/hr

The IT Support role provides technical assistance, troubleshooting, and system support to ensure business continuity across all departments. What You'll Do * Provide Tier 1 and Tier 2 technical ...

BMZ USA, INC

IT Support Technician

Virginia Beach, VA · On-site

$19.75 - $27.25/hr

Escalate and coordinate issues with second- and third-level IT support teams as needed * Train and support users on IT tools, systems, and best practices * Help ensure compliance with company IT ...

Y-Tech, LLC

IT Support Specialist

Lawton, OK · On-site

IT SUPPORT SPECIALIST: This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include:

United Ag & Turf NE, LLC

IT Support

Springfield, VT

$21.50 - $29.75/hr

The IT Support role provides technical assistance, troubleshooting, and system support to ensure business continuity across all departments. What You'll Do * Provide Tier 1 and Tier 2 technical ...

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2Nd Shift It Support information

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How much do 2nd shift it support jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for 2nd shift it support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is the difference between 2Nd Shift It Support vs Help Desk Technician?

Aspect2Nd Shift It SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentEvening/Night shifts, on-site or remoteDaytime, on-site or remote
Industry UsageIT support, technical troubleshootingCustomer support, technical assistance
Common Search IntentShift-specific IT support rolesHelp desk or support roles

2Nd Shift It Support and Help Desk Technician roles both require technical certifications like CompTIA A+. The main difference lies in their work hours: 2Nd Shift It Support works during evening or night shifts, while Help Desk Technicians typically work during regular daytime hours. Both roles involve troubleshooting and supporting users, but 2Nd Shift It Support is more focused on maintaining IT systems during off-hours, whereas Help Desk Technicians handle user inquiries during standard business hours.

What are 2nd Shift IT Support roles?

2nd Shift IT Support roles involve providing technical assistance and troubleshooting services during the second shift, which typically covers late afternoon to late evening hours. These professionals help resolve hardware, software, and network issues for employees or customers outside standard business hours. Their responsibilities may include monitoring systems, responding to support tickets, and ensuring IT services remain operational during their shift. Second shift IT support is especially important for organizations that operate beyond regular business hours or have global operations.

What are the key skills and qualifications needed to thrive as a 2nd Shift IT Support Specialist, and why are they important?

To excel as a 2nd Shift IT Support Specialist, you need a solid understanding of computer systems, troubleshooting, and network fundamentals, often backed by a relevant associate degree or IT certifications like CompTIA A+ or Microsoft Certified. Familiarity with remote desktop tools, ticketing systems such as ServiceNow, and knowledge of Windows and Mac operating systems are typically required. Strong communication, customer service orientation, and the ability to work independently under minimal supervision are crucial soft skills. These competencies ensure timely resolution of technical issues, support end-user productivity, and maintain smooth IT operations outside of regular business hours.

What are some common challenges faced by 2nd Shift IT Support professionals, and how can they prepare for them?

2nd Shift IT Support professionals often encounter unique challenges, such as handling urgent technical issues with limited in-person resources and collaborating with colleagues across different shifts. They may also be responsible for troubleshooting after-hours problems that could impact business continuity. To prepare, it’s helpful to develop strong communication skills, become adept at documenting issues for day-shift teams, and maintain flexibility to adapt to unexpected situations. Proactive learning and building rapport with both users and fellow IT staff can make the transition and workflow smoother.
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What cities are hiring for 2Nd Shift It Support jobs? Cities with the most 2Nd Shift It Support job openings:
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2Nd Shift It Support jobs near you
Infographic showing various 2Nd Shift It Support job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.
IT Support Technician - 2nd Shift

IT Support Technician - 2nd Shift

Annapolis Micro Systems, Inc.

Annapolis, MD • On-site

$80K - $105K/yr

Full-time, Other

Posted 22 days ago

Job description

Do you thrive on solving technical problems and helping others? Are you passionate about maintaining smooth IT operations and making tech work seamlessly for everyone? Can you balance hands-on hardware tasks with smart troubleshooting and detailed documentation?
Annapolis Micro Systems, Inc. is seeking a self-motivated and creative IT Support Technician to expand our world-class team. As the IT Support Technician, you will be responsible for helping to resolve technical issues, administering IT systems, and ensuring smooth day-to-day operations. As the first line of support for end-users, you'll play a critical role in the health of our internal IT environment.
Envision yourself playing an important role on a growing team that supplies cutting-edge electronic products to all the major defense contractors, Fortune 500 companies, and multiple government agencies.
Join us and become part of the future of computing technology!
This position will be on the 2nd shift, 2:00 p.m. to 11:00 p.m., Monday through Friday. The initial training period will take place during standard working hours, 9 a.m. to 5 p.m.
Responsibilities
  • Answer IT support tickets. Perform troubleshooting to correct user issues and follow up until a solution is found. Respond to inquiries concerning systems operations and diagnose system hardware, software, network, and operator issues.
  • Configure, test, and install enterprise IT equipment, including computers, monitors, printers, scanners. Install drivers, firmware, software packages, and operating systems.
  • Monitor day-to-day operation of equipment and systems. Recommend and/or perform actions to correct software, hardware, equipment, or system problems on computers, conference room technology, networking equipment, and peripheral devices.
  • Perform onboarding/offboarding processes (account setup and hardware deployment)
  • Provide information and assistance to users using Microsoft 365 applications and services (Outlook, Teams, Excel, Project, etc).
  • Help with internal documentation, procedures, policies, including CMMC tasks, and maintain detailed notes/changelog.
  • Maintain equipment inventory and related documentation.
  • Assist with network and security testing (wireless, wired, and security settings).
  • Review and investigate low-level SIEM and Defender alerts.

Requirements
  • Bachelor's or Master's in Computer Science, Information Systems or IT related degree
  • Hardware/Software installation and maintenance experience
  • Strong understanding of networking (TCP/IP, DNS, DHCP, segmentation)
  • Excellent desktop troubleshooting and help desk support skills
  • Ability to lift 50 lbs.
  • U.S. Citizenship

Desired Technical Background
  • Strong knowledge of desktop operating systems
  • Microsoft 365 applications
  • Basic administration of Active Directory and Entra
  • Familiarity of basic networking concepts
  • 1-3 years of experience in a technical support or helpdesk role
  • IT certifications (CompTIA Security+, Network+, Microsoft, etc.) are a plus

In compliance with local laws regarding pay transparency, the salary range for this role is $80,000/yr to $105,000/yr; however, Annapolis Micro Systems considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.

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