2Nd Shift It Support Jobs (NOW HIRING)

Advancing medicine to save lives. Together.

Thanks to many decades of experience and our passion for what we do, we make an essential contribution to the global availability of biopharmaceuticals, especially for patients with rare and serious diseases.

Rentschler Biopharma SE is a leading contract development and manufacturing organization (CDMO) focused exclusively on client projects. We offer customized full-service solutions for bioprocess development and the production of complex biopharmaceuticals. As a German family-owned company with an international footprint and global reach, we combine experts, expertise and years of experience to develop best-in-class solutions -together with our clients.

Rentschler Biopharma hasapproximately1,400 employees and is headquartered in Laupheim, Germany,with asite in Milford, MA, USA. In 2024, we joined the United Nations Global Compact, underlining our commitment to sustainability.

As an independent family-owned company, we live by the motto: Many hands, many minds - ONE TEAM! Open, respectful cooperation characterizes our working environment, where quality awareness, diligence and responsibility are our top priorities. With all the diversity of our talents in the Rentschler team, we pursue one vision together: advancing medicine to save lives.

Duties and Responsibilities

• Provide support for the technical area of expertise during second-shift operations, including end-user hardware, software, mobile devices, phones, printers, scanners,Microsoft Teams, andhardwareusedacross the site, including in office, lab, and manufacturing areas
• Participate in IT and site project teams as needed, including adherence to IT project management methodologies
• Providetechnical guidance to other staff members and users asappropriate duringsecond-shift coverage
• Identifytechnical support trends,determineroot causes, and recommend potential solutions
• Maintainaccurateand thorough inventory of IT hardware and software systems andassistwith asset lifecycle activities
• Engage vendors in ongoing support and maintenance of IT hardware and software
• Adhere to all IT Service Management documentation requirements in the ITSM tool, Jira, and similar systems of record, including Incident, Request, Change, and Inventory and Asset Management activities
• Actively research and contributeknowledgearticles for site-specific and enterprise IT support
• Monitor, troubleshoot, resolve, and escalate incidents and service requests promptly to minimize disruption to business operations during evening hours
• Move between office, laboratory, and manufacturing support areas as needed to provide onsiteassistancewhile following site policies and GMP requirements

Qualifications

• Bachelor's degree in computer-related field preferred, or equivalent combination of education and experience
• 5+ years of relevant technical support experience; second-shift or service desk experience preferred
• Strong knowledge of hardware, software, audio-visual, mobile, andworkplace computerized systems and related technology platformsin useoffice, lab, and manufacturing environments
• Strong troubleshooting, communication, and customer service skills
• Good understanding of validated systems, quality systems, or GMP-regulated support environments preferred
• Technical certifications are a plus

Working Conditions

• Normal office working conditions: computer, phone, files, copier

Physical Requirements

• PPE as required

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Base Pay Range
$85,000 - $105,000
Disclosure Statement
Rentschler Biopharma, Inc is committed to fair and equitable compensation practices. The base pay range listed for this position is the anticipated annual base salary range the organization reasonably, and in good faith, expects to pay for this position at this time. Actual compensation is determined based on several factors that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other application factors permissible by law. The annual base salary is just one component of our Total Rewards package, which also includes our annual discretionary bonus program, medical insurance, our generous 401K program, plus a host of other benefits to aligned to support our employees' personal and professional wellness. The salary pay range is subject to change and may be modified at any time.