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2Nd Shift It Support Jobs (NOW HIRING)

Quadra

IT Support Technician

Longwood, FL · On-site

$58K - $87K/yr

Position: IT Support Technician Location: Longwood, Florida. This role requires to be on-site 4 days per week. Status: Full-time, permanent (1) Our U.S. team is experiencing strong growth, and we are ...

Red Cup IT, Inc.

IT Support Engineer

Los Angeles, CA

We are looking for an IT Support Engineer who is responsible for providing technical assistance to ... Provide first-line and second-line technical support to employees or customers. * Diagnose and ...

Sungrow USA Corporation

IT Support Technician

Houston, TX · On-site

$60K - $65K/yr

IT Support Technician The Company: Sungrow North America is a leading provider of renewable energy solutions, specializing in the development and manufacturing of photovoltaic inverters and energy ...

New Cibo Vita LLC

IT Support Specialist

Totowa, NJ · On-site

The IT Support Technician works closely with the Senior IT Technician to resolve more complex issues and support IT projects. Position Summary End User Support * Serve as the first point of contact ...

Nintex

Manager, IT Support

Bellevue, WA · On-site

The IT Support Manager is responsible for leading Nintex's global IT Support function and delivering a reliable, secure, and high-quality technology experience for employees worldwide. This role ...

DIGICENTRIC INCORPORATED

Be Seen First

IT Support Specialist

Long Beach, CA · On-site

$28 - $32/hr

Tuition reimbursement Schedule: * 8 hour shift * Monday to Friday * Weekends as needed Experience: IT support minimum 2 years Looking for someone that is personable, has good problem-solving skills ...

Wold Architects Inc

IT Support Specialist

Minneapolis, MN · On-site

$50K - $70K/yr

As a member of the corporate team, the IT Support Specialist will provide service-driven and hands-on technology support for our primary office, coordinate support for satellite locations, and help ...

Addison Group

IT Support Specialist

Oklahoma City, OK · On-site

$50K - $65K/yr

Job Title: IT Support Specialist Location: Oklahoma City, OK (Onsite with local travel) Pay Range : $50,000 - 65,000 / year depending on experience Benefits : The position is eligible for medical ...

Sentinel Blue

IT Support Technician

Charleston, SC · On-site +1

$42K - $55K/yr

Sentinel Blue is looking for an IT Support Technician to join our Operations team on a hybrid basis out of Charleston, SC. This role is for an entry-level IT support person or administrator with ...

New

Cumming Group

IT Support Technician

Miami, FL · On-site

$20.50 - $28.25/hr

... second level (IT Support Tech II) when necessary. • Use the IT Ticketing system to log calls, document steps taken, next steps, follow-ups, resolutions, etc. • Assisting Team Members with ...

Addison Group

IT Support Specialist

Oklahoma City, OK · On-site

$50K - $65K/yr

Job Title: IT Support Specialist Location: Oklahoma City, OK (Onsite with local travel) Pay Range : $50,000 - 65,000 / year depending on experience Benefits : The position is eligible for medical ...

Spectra Credit Union

IT Support Specialist

Alexandria, VA · On-site

$46K - $55K/yr

Job Title-IT Support Specialist Company- Spectra Credit Union Location-Alexandria VA Are you ready to take your career to the next level by working with a spectacular company? Position Overview The ...

New

Persona AI

IT Support Specialist

Houston, TX · On-site

... 2nd * Real ownership: small team, no bureaucracy, your work is visible immediately * Modern stack ... IT Support Specialist to own day-to-day end-user support across our Windows and Mac fleet. Persona ...

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All Jobs2Nd Shift It Support Jobs

2Nd Shift It Support information

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How much do 2nd shift it support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for 2nd shift it support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is the difference between 2Nd Shift It Support vs Help Desk Technician?

Aspect2Nd Shift It SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentEvening/Night shifts, on-site or remoteDaytime, on-site or remote
Industry UsageIT support, technical troubleshootingCustomer support, technical assistance
Common Search IntentShift-specific IT support rolesHelp desk or support roles

2Nd Shift It Support and Help Desk Technician roles both require technical certifications like CompTIA A+. The main difference lies in their work hours: 2Nd Shift It Support works during evening or night shifts, while Help Desk Technicians typically work during regular daytime hours. Both roles involve troubleshooting and supporting users, but 2Nd Shift It Support is more focused on maintaining IT systems during off-hours, whereas Help Desk Technicians handle user inquiries during standard business hours.

What is 2nd shift IT support?

2nd Shift IT Support roles involve providing technical assistance and troubleshooting services during the second shift, which typically covers late afternoon to late evening hours. These professionals help resolve hardware, software, and network issues for employees or customers outside standard business hours. Their responsibilities may include monitoring systems, responding to support tickets, and ensuring IT services remain operational during their shift. Second shift IT support is especially important for organizations that operate beyond regular business hours or have global operations.

What are the key skills and qualifications needed to thrive as a 2nd shift IT support specialist?

To excel as a 2nd Shift IT Support Specialist, you need a solid understanding of computer systems, troubleshooting, and network fundamentals, often backed by a relevant associate degree or IT certifications like CompTIA A+ or Microsoft Certified. Familiarity with remote desktop tools, ticketing systems such as ServiceNow, and knowledge of Windows and Mac operating systems are typically required. Strong communication, customer service orientation, and the ability to work independently under minimal supervision are crucial soft skills. These competencies ensure timely resolution of technical issues, support end-user productivity, and maintain smooth IT operations outside of regular business hours.

What are some common challenges faced by 2nd shift IT support professionals, and how can they prepare for them?

2nd Shift IT Support professionals often encounter unique challenges, such as handling urgent technical issues with limited in-person resources and collaborating with colleagues across different shifts. They may also be responsible for troubleshooting after-hours problems that could impact business continuity. To prepare, it’s helpful to develop strong communication skills, become adept at documenting issues for day-shift teams, and maintain flexibility to adapt to unexpected situations. Proactive learning and building rapport with both users and fellow IT staff can make the transition and workflow smoother.
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What cities are hiring for 2Nd Shift It Support jobs? Cities with the most 2Nd Shift It Support job openings:
What are the most commonly searched types of It Support jobs? The most popular types of It Support jobs are:
What states have the most 2Nd Shift It Support jobs? States with the most job openings for 2Nd Shift It Support jobs include:
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2Nd Shift It Support jobs near you
Infographic showing various 2Nd Shift It Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

IT Support Technician

Quadra

Longwood, FL • On-site

$58K - $87K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Position: IT Support Technician
Location: Longwood, Florida. This role requires to be on-site 4 days per week.
Status: Full-time, permanent (1)
Our U.S. team is experiencing strong growth, and we are currently seeking a hands-on, service-oriented IT Support Technician to join and support our dynamic team!
In this role, you will act as the primary IT contact at your site in Longwood, Florida playing a key role in ensuring a seamless technology experience for employees. You will be responsible for delivering day-to-day technical support while also contributing to the implementation of IT initiatives across the region.
Reporting to the IT Support Manager and working closely with the Digital Support Group and Infrastructure teams, the IT Support Technician will provide high-quality support to end users, troubleshoot hardware and software issues, and help ensure consistency with established processes and standards.
You will focus on delivering timely, effective solutions while maintaining clear communication with users, reinforcing a strong commitment to exceptional service. Your responsibilities will also include supporting equipment maintenance, participating in IT projects, and providing on-site assistance to ensure operational continuity at your location.
About your future team
At Quadra, we put people first so that together, we can reimagine the possibilities.
Quadra is one of the largest distributors of chemicals and ingredients in the Canadian market. We have facilities across Canada and the United-States. If you are committed to excellence, you belong at Quadra. Our employees are professional and passionate about our business. In return, Quadra offers a challenging work environment and the opportunity for personal growth with recognition for outstanding performance. Our employees work in a high-performance environment where we strive to be the best in our industry. Quadra's competitive advantage is our people. By pursuing and fostering excellence, we ensure our stakeholders receive superior product quality, customer service and value.
What will be your main responsibilities as an IT Support Technician? :
IT Support (85%)
  • Respond to incoming IT support requests via phone, email, chat, and ticketing system.
  • Troubleshoot and resolve hardware, software, and peripheral issues.
  • Document incidents and solutions clearly and accurately.
  • Provide on-site support to end users at the Edmonton, AB or Delta, BC facility (based on assigned location) and offer remote assistance to the other Western Canada site and other offices as needed.
  • Reinforce SLA expectations and manage user relationships with professionalism.
  • Apply existing documentation and standard procedures to prevent recurring issues.
  • Support equipment setups, moves, and replacements.
  • Perform maintenance on workstations, printers, and peripherals.
  • Maintain hardware/software inventory records.
  • Flag hardware needs and aging equipment for replacement.

Project Participation (15%)
  • Assist in the rollout of new hardware, software, and support tools.
  • Provide on-site support during project-related implementations or transitions.
  • Coordinate with other IT team members to ensure seamless deployment of activities.
  • Provide feedback on support processes and suggest improvements.
  • Stay informed of IT support trends and participate in team knowledge-sharing initiatives.

What are the required qualifications to have success in this position?:
  • Bachelor's degree in Computer Science, Information Technology, or a college diploma
  • Minimum of 4 years of relevant hands-on IT support experience
  • Certifications in CompTIA A+, and ITIL are a strong asset
  • Excellent written and oral communication skills in English are required
  • Solid practical technical knowledge of network and PC operating systems, current network protocols, and standards.
  • Hands-on experience in hardware troubleshooting and extensive application support experience.
  • Foundational understanding of programming languages, including scripting with tools like PowerShell.
  • Familiarity with data protection regulations and relevant legal requirements.
  • Experience with Active Directory, Windows operating systems, Intune, MDM, RMM, endpoint management tools, and common security technologies.
  • Strong organizational skills, problem-solving capabilities, and project management skills are a plus.
  • Customer-focused mindset and commitment to delivering high-quality service.
  • Outstanding interpersonal skills focused on building relationships, active listening, and effective questioning.
  • Ability to research a wide range of IT issues as needed and strong documentation skills.
  • Quick absorption and retention of information, with the ability to present ideas in user-friendly language.
  • Highly motivated and self-directed, capable of working independently and under pressure.
  • Attention to detail, manual dexterity to connect and disconnect cables and components.
  • Valid driver's license, passport, and willingness to travel as needed (20%)

Working Conditions:
  • For this position requires you to work on-site 4 days a week.
  • Occasional travel to our corporate office in The Woodlands, TX, is required for team meetings, training sessions, project collaboration, and business initiatives. This role requires a minimum one week of travel per quarter.
  • Up to 30% travel may be required to support technology deployments, team meetings, and on-site support across U.S. and Canadian facilities.
  • Require availability for on-call support outside of regular working hours.
  • Assess specific health and safety challenges, including the evaluation of space for potential hazards and risks. This involves occasional tasks such as working in confined spaces or crawling under desks for cable management.
  • With the support of operations, there may be a need to lift and carry heavy equipment, including servers, computers, and network hardware.

At Quadra, we offer not only an engaging culture, a collaborative, family-oriented and supportive environment, but also plenty of autonomy and flexibility. We also offer you the opportunity to be part of a professional, fun, innovative and committed team in a growing, people-oriented, Great Place to Work® certified organization.
Benefits for choosing Quadra:
  • Tailored training: We provide personalized training to support you and your growth
  • Permanent, full-time position: Join us for a stable, long-term career
  • Competitive salary & Performance Incentives: Your hard work is rewarded with attractive compensation and bonuses
  • Excellent Benefits Package: Medical, Dental, Vision and more to keep you covered including our Employee Assistance Program (EAP)
  • Generous Time Off: Flexible personal days, sick days and vacation to recharge
  • Wellness Programs: Enhance your quality of life with wellness initiatives, including health and mental wellness programs from healthcare leaders
  • 401K with match: Plan your future with our matched retirement program
  • Family-owned and support environment: Be part of a private, family-owned company with a strong infrastructure and core values
  • Award-Winning Workplace: Work in a certified Great Place to Work®, WEConnect Women Owned, and Best Managed Company!
  • Inclusive Culture: We celebrate diversity and caring for each other and having fun are part of our core values!
  • Career Growth: Unlock opportunities for development in a fast pace growing company
  • Fun Social Activities: Get involved in company events, Volunteering programs, etc.
  • Referral & Recognition Programs: Earn monetary rewards through our referral and employee recognition programs (years of service, merit awards, etc.)
  • And Much More!

Compensation Information: The annual base pay range for this position is reasonably expected to be $58,200.00 USD to $87,300.00 USD. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as job-related knowledge, skills, education, and experience.
Base salary is only a part of the total rewards package - this role will also be eligible for a generous incentive program and benefits. Quadra's salary ranges are benchmarked and are determined by role and level. Please note that the base pay shown qualifications, skill level, competencies, and work location.
At Quadra, we are committed to offering a competitive and rewarding total compensation package that recognizes your expertise and supports your professional growth.
#LI-OnSite
#quadra1
Quadra supports and values diversity and offer equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status and gender identity. Quadra also welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We recognize that some people do not identify themselves as either male or female. Therefore, whenever possible, we have opted for a gender-neutral wording in a non-discriminatory spirit.
Please note that Quadra recruiters only use official @quadragroup.com email addresses. We never request fees or sensitive personal information during recruitment. Be cautious if you receive messages from domains that look similar to Quadra Group but are not official. If in doubt, please contact us directly via our Careers page.

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