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Remote Overnight It Support Jobs in Raleigh, NC (NOW HIRING)

TEKsystems

Remote ISP Support Technician

Raleigh, NC · Remote

$15.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Respond to and resolve a high volume of IT support requests via phone, email, or chat, including ... Fully remote candidates will also be considered. Job Type & Location This is a Contract to Hire ...

TEKsystems

Remote ISP Support Technician

Raleigh, NC · Remote

$15.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Respond to and resolve a high volume of IT support requests via phone, email, or chat, including ... Fully remote candidates will also be considered. Job Type & Location This is a Contract to Hire ...

Danaher

IT Project Manager - Remote

Raleigh, NC · On-site +1

$120K - $160K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The IT Project Manager is responsible for delivering key technical business initiatives and will ... We recognize the benefits of flexible, remote working arrangements for eligible roles and are ...

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Pharmacist IT Systems Analyst - Epic Willow Inpatient (Remote)

Cary, NC · Remote

$113K - $170K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Pharmacy IT Systems Analyst - Epic Willow Inpatient (Remote) Compensation: $113,900-$170,851 ... Support implementation, maintenance, optimization, and ongoing support of Epic Willow Inpatient ...

Directive

Director of IT Security (Remote US)

Raleigh, NC · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Director of IT Security -- Directive Consulting is the leading B2B marketing agency for brands that ... Own customer security questionnaires and support enterprise sales opportunities by demonstrating ...

First Citizens Bank

Senior IT Asset Mgmt Analyst

Raleigh, NC · Remote

$83K - $111K/yr

Overview This is a remote role that may only be hired in the following location(s): AZ, FL, GA, NC ... Extended Support Management: Review and validate extended support coverage. Identify opportunities ...

First Citizens Bank

Senior IT Asset Mgmt Analyst

Raleigh, NC · Remote

$83K - $111K/yr

Overview This is a remote role that may only be hired in the following location(s): AZ, FL, GA, NC ... Extended Support Management: Review and validate extended support coverage. Identify opportunities ...

First Citizens Bank

Senior IT Asset Mgmt Analyst

Raleigh, NC · Remote

$83K - $111K/yr

Overview This is a remote role that may only be hired in the following location(s): AZ, FL, GA, NC ... Extended Support Management: Review and validate extended support coverage. Identify opportunities ...

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All JobsIt Support JobsRemote Overnight It Support JobsRemote Overnight It Support Jobs in Raleigh, NC

Remote Overnight It Support information

See Raleigh, NC salary details

$14

$25

$43

How much do remote overnight it support jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for remote overnight it support in Raleigh, NC is $25.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $27.60 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote overnight IT support specialist?

To excel as a Remote Overnight IT Support specialist, you need strong troubleshooting skills, a solid understanding of networking and operating systems, and typically at least an associate degree in IT or relevant certifications like CompTIA A+ or Microsoft Certified solutions. Familiarity with remote desktop tools, ticketing systems (such as ServiceNow or Jira), and monitoring software is essential for effective issue resolution. Excellent communication, problem-solving abilities, and the capacity to work independently during non-standard hours are crucial soft skills. These competencies ensure timely technical support, minimize downtime, and maintain organizational productivity around the clock.

What is a remote overnight IT support specialist?

A Remote Overnight IT Support specialist is a professional who provides technical assistance and troubleshooting services to clients or employees during nighttime hours, typically from a remote location. Their duties include monitoring systems, resolving IT issues, responding to support tickets, and ensuring the continuous operation of technology infrastructure outside of traditional business hours. This role is crucial for organizations that operate 24/7 or have users in multiple time zones, as it helps maintain productivity and minimize downtime.

What are some common challenges faced by remote overnight IT support professionals, and how can they prepare for them?

Remote Overnight IT Support professionals often encounter unique challenges such as limited access to on-site resources, working independently during off-hours, and handling urgent technical issues without immediate in-person collaboration. To prepare, it's important to develop strong problem-solving skills, be comfortable with remote communication tools, and maintain a proactive approach to learning about the company’s systems. Staying organized and establishing a clear escalation process with daytime teams can also help ensure smooth operations and effective issue resolution.

What is the difference between Remote Overnight It Support vs Remote Help Desk Technician?

AspectRemote Overnight It SupportRemote Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentNight shifts, remote support for critical issuesDay shifts, remote support for general user issues
Industry UsageIT support, network troubleshooting, system maintenanceCustomer support, troubleshooting, user assistance

Remote Overnight It Support and Remote Help Desk Technician roles share certifications like CompTIA A+ but differ mainly in work hours and focus. Overnight support handles critical issues during night shifts, while Help Desk Technicians typically work during the day assisting users with common problems. Both roles are essential in IT support but serve different operational needs.

What are popular job titles related to Remote Overnight It Support jobs in Raleigh, NC?

For Remote Overnight It Support jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Remote Overnight It Support jobs in Raleigh, NC look for?

The top searched job categories for Remote Overnight It Support jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Remote Overnight It Support jobs?

Cities near Raleigh, NC with the most Remote Overnight It Support job openings:

Remote Overnight It Support jobs near you
Infographic showing various Remote Overnight It Support job openings in Raleigh, NC as of August 2026, with employment types broken down into 81% Full Time, 10% Part Time, 3% Temporary, and 6% Contract. Highlights an 100% Remote job distribution, with an average salary of $52,667 per year, or $25.3 per hour.

HCIT Support Specialist - Overnight Shift

KONICA MINOLTA HEALTHCARE AMERICAS INC

Garner, NC • On-site, Remote

Other

Posted 21 hours ago

Posted today

Konica Minolta rating

7.6

Company rating: 7.6 out of 10

Based on 50 frontline employees who took The Breakroom Quiz

82nd of 157 rated electronics manufacturers

Job description

Healthcare IT (HCIT) Support Specialist - Overnight Shift
We are seeking an HCIT Support Specialist to join our Healthcare IT Support team. This position works an overnight schedule of five 8-hour shifts per week.
The Healthcare IT Support Specialist identifies, analyzes, troubleshoots and resolves technical issues from internal and external customers pertaining to technical healthcare products and services including software and hardware platforms. Assists customers by phone, email and chat in an inbound technical contact center (helpdesk) environment. Support specialists communicate with end users and distributors as well as inter-departmentally, entering issues and supporting documentation into a ticketing system.
The HCIT Support Specialist is responsible for assisting Customers with questions about the software and hardware of our products as well as troubleshoot issues as they arise. The Specialist will also:
  • Respond to phone, email, and chat requests in a prompt, professional, effective, courteous and friendly manner
  • Investigate, identify, troubleshoot, and solve technical issues for external and internal customers
  • Assist end users with administration of supported software products
  • Use remote access software and other monitoring and management tools to effectively diagnose issues
  • Take ownership of reported issues from start to finish, including escalations when necessary
  • Work with 3rd party integration partners/software vendors to resolve reported issues
  • Install/re-install and configure software & software components related to HCIT products and integrations
  • Assist customers with questions about the software and computing platforms in both written and verbal formats
  • Create, edit, and track effective documentation of client interactions in a single CRM database to ensure accurate information is available for other resources
  • Share knowledge and cross-train others on technical solutions, within cross-functional teams and project teams
  • Understand processes and procedures thoroughly, and ensure communication is effective; inclusive of any interested parties dependent upon the situation
  • Maintain high level of situational awareness and demonstrate ability to shift task priorities based on immediate needs of the customer, team, department, and/or organization and to meet SLA's
  • Understand priorities and demonstrate appropriate sense of urgency to each situation
  • Act as liaison between HCIT Support and other Departments (Sales, Engineering, Implementations, Development, etc.), escalating issues with guidance and helping to communicate and document resolutions
  • Provide remote support during scheduled after hours rotation (includes off-business hours, weekends & holidays)
    • On-call rotation requires connectivity through mobile devices
  • Promote an inclusive environment and foster a team mentality
  • Act in a safe manner at all times and ensure colleagues do not put themselves or others at risk, as safety is everyone's responsibilities
  • Perform other duties as assigned based on business need

Education: Associates' degree in a technical, medical imaging, software or other relevant field with 1 to 3 years of technical customer service support experience(medical field preferred), or equivalent combination of education and applicable experience.
Required experience, knowledge, skills and abilities:
  • Helpdesk and/or Technical call center experience.
  • Ability to work hours between 8 AM and 8 PM EST Monday through Friday including shared on-call (24/7) rotation between 8 PM and 8 AM, weekends, and holidays.
  • Familiarity with medical environments, terminology, software, and workflows; i.e., DICOM, PACS, RIS, HL7, MWL, and others.
  • PACS basic usage experience
  • Proficiency with networking, Windows PC's and Servers and troubleshooting tools.
  • Working knowledge of relational databases (SQL and/or PostgreSQL), query languages and scripting.
  • Exceptional customer service skills with ability to effectively communicate verbally and in written form in a consistently dependable and professional manner.
  • Knowledge of healthcare-related security standards (HIPAA, HITECH, GDPR, etc.)
  • Ability to research and dig for effective resolutions, and then deliver results in a poised and professional manner.
  • Aggressive learner with the ability to research and dig for innovative solutions in a rapidly evolving industry.
  • Ability to resolve customer issues without impacting process, procedures and product integrity.
  • Excellent deductive reasoning and troubleshooting skills.
  • Ability to respond to frequent demands from multiple customers and work in a fast paced and multi-tasked work environment both independently and as a member of a team.

Preferred Skills and Abilities:
  • MSP and RMM experience
  • Enterprise-level system administration (new user setup, security roles and permissions, etc.)
  • SQL DBA or equivalent
  • CRM Administration
  • Support of custom software & experience working with development teams
  • Knowledge of Opal-RAD and/or EXA Software
  • LDAP integration
  • Programming experience (Powershell, Python, Java, SQL stored procedures, etc.)
  • Technical writing skills
  • Peer training experience
  • Organizing/planning ability
  • Call center administration

Travel Requirements: Domestic travel less than 5% for product training purposes.

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