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Remote It Support Jobs in Raleigh, NC (NOW HIRING)

InNet

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Account Executive - Senior IT Solutions and Information Security

Raleigh, NC · Remote

$100K - $500K/yr

Remote work * Room for growth and career development Company Description Launched in 2009, InNet is a profitable, growing national IT Solution and Professional Services provider expanding nationally ...

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Remote It Support information

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$13

$24

$35

How much do remote it support jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for remote it support in Raleigh, NC is $24.37, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $27.60 per hour, depending on experience, location, and employer.

What is a Remote IT Support specialist?

A Remote IT Support specialist is a professional who provides technical assistance and troubleshooting services to clients or employees over the internet or phone, rather than in person. They help resolve software, hardware, network, and other IT-related issues remotely by using tools that allow them to access computers and systems from afar. This role is essential for businesses with distributed teams or customers, ensuring that technical problems are addressed quickly and efficiently without the need for on-site visits.

What is the difference between Remote It Support vs Remote Network Technician?

AspectRemote It SupportRemote Network Technician
CertificationsCompTIA A+, Microsoft Certified, Network+Cisco CCNA, CompTIA Network+
Work EnvironmentHelp desk, troubleshooting end-user issues, remote supportNetwork infrastructure, configuring routers/switches, remote network monitoring
Industry UsageIT service providers, tech support companies, internal IT teamsTelecommunications, enterprise networks, data centers

Remote It Support and Remote Network Technician roles share certifications like CompTIA A+ and Network+, but differ mainly in focus. Remote It Support handles end-user issues and software troubleshooting, while Remote Network Technicians focus on network infrastructure and hardware. Both roles are vital in IT, often working remotely for tech companies or internal IT departments, but they serve different technical needs within organizations.

What are some common challenges faced by Remote IT Support specialists and how can they be addressed?

Remote IT Support specialists often face challenges such as troubleshooting issues without physical access to devices, communicating complex technical concepts clearly to users, and managing multiple support tickets simultaneously. To overcome these, it's important to utilize reliable remote access tools, maintain clear and empathetic communication with clients, and develop strong organizational skills for effective ticket management. Proactively documenting solutions and collaborating with other IT team members can also help streamline support and reduce recurring issues.

What are the key skills and qualifications needed to thrive as a Remote IT Support professional, and why are they important?

To thrive as a Remote IT Support professional, you need strong troubleshooting abilities, a solid understanding of operating systems and networking, and often a relevant certification such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with remote desktop tools, ticketing systems, and cybersecurity protocols is typically required. Excellent communication, patience, and problem-solving skills set standout professionals apart in this role. These skills ensure efficient resolution of technical issues, high customer satisfaction, and the maintenance of secure and reliable IT systems.
What are the most commonly searched types of It Support jobs in Raleigh, NC? The most popular types of It Support jobs in Raleigh, NC are:
What are popular job titles related to Remote It Support jobs in Raleigh, NC? For Remote It Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote It Support jobs in Raleigh, NC look for? The top searched job categories for Remote It Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote It Support jobs? Cities near Raleigh, NC with the most Remote It Support job openings:
Remote It Support jobs near you
Infographic showing various Remote It Support job openings in Raleigh, NC as of June 2026, with employment types broken down into 77% Full Time, 8% Part Time, and 15% Contract. Highlights an 100% Remote job distribution, with an average salary of $50,687 per year, or $24.4 per hour.
Manager IT - OpenShift and Container Platforms

Manager IT - OpenShift and Container Platforms

First-Citizens Bank & Trust Company

Raleigh, NC • On-site, Remote

$130K - $170K/yr

Other

Posted 5 days ago

First Citizens Bank rating

7.6

Company rating: 7.6 out of 10

Based on 103 frontline employees who took The Breakroom Quiz

79th of 141 rated banks

Job description

Overview
This is a remote role that may only be hired in the following location(s): Arizona, Colorado, North Carolina or Texas.
We are seeking a Technical Manager to lead our Container Platforms Engineering and Operations team. This role combines technical leadership with people management responsibilities, overseeing a team of 10+ professionals (both FTEs and contractors). The ideal candidate will drive technical strategy, roadmap development, and execution for our container platforms, ensuring reliability and scalability for critical applications on prim today, and cloud tomorrow (AWS/Azure).
Responsibilities
Key Responsibilities (70% Technical Strategy, 30% People Leadership)
Strategy & Architecture
Define and drive the technical vision and roadmap for container platforms (1-2 years horizon).
Architect solutions for OpenShift deployments on bare metal and on-prem environments.
Lead modernization initiatives, including Rancher migration and future platform enhancements.
Platform Engineering & Operations
Oversee design, build, and operations of OpenShift clusters, ensuring high availability and performance.
Implement automation frameworks for provisioning, scaling, and patching.
Drive observability, monitoring, and incident response for mission-critical workloads.
Cloud Integration Readiness; enabling hybrid and multi-cloud strategies.
Project Governance & Compliance
Provides direction and oversight to IT projects
Collaborate with cloud engineering teams to integrate networking, security, and governance.
Maintain adherence to regulatory requirements
Implement best practices for security, monitoring, and operational excellence.
People Management (30%)
Manage and mentor a team of engineers and contractors.
Foster collaboration and build strong stakeholder relationships.
Drive initiatives independently and ensure alignment with organizational goals
Qualifications
Bachelor's Degree and 6 years of experience in Applications development, applications analysis or systems engineering OR High School Diploma or GED and 10 years of experience in Applications development, applications analysis or systems engineering
Skill(s): Previous leadership for technical implementation, Knowledge of Standard Development Life Cycles (like Waterfall or Agile), Knowledge of system and data design
The base pay for this position is generally between $130,000 and $170,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.
This job posting is expected to remain active for 5 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at
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