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Remote It Support Jobs in Raleigh, NC (NOW HIRING)

Hitachi, Ltd.

Senior IT Technical Project Manager

Raleigh, NC · On-site +1

$107K - $147K/yr

Project/Program Management Job Schedule: Full time Remote: Yes Step into a high-impact role with ... support you during the job application process. This is solely for job seekers with disabilities ...

USM

AEM Architect - REMOTE - GC, USC

Raleigh, NC · Remote

$196K/yr

... IT Outsourcing and Technology assistance supplier headquartered in Chantilly, VA with off-shore ... Substantial experience delivering and supporting solution within the digital marketing or Multi ...

Varsity Tutors

CompTIA A+ Tutor

Durham, NC · Remote

$25 - $40/hr

Ability to explain hardware components, networking protocols, and troubleshooting steps while preparing candidates for CompTIA A+ certification and IT support careers. * Strategic Test-Taking ...

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Remote It Support information

See Raleigh, NC salary details

$13

$24

$35

How much do remote it support jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for remote it support in Raleigh, NC is $24.37, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $27.60 per hour, depending on experience, location, and employer.

What is a remote IT support specialist?

A Remote IT Support specialist is a professional who provides technical assistance and troubleshooting services to clients or employees over the internet or phone, rather than in person. They help resolve software, hardware, network, and other IT-related issues remotely by using tools that allow them to access computers and systems from afar. This role is essential for businesses with distributed teams or customers, ensuring that technical problems are addressed quickly and efficiently without the need for on-site visits.

What is the difference between Remote It Support vs Remote Network Technician?

AspectRemote It SupportRemote Network Technician
CertificationsCompTIA A+, Microsoft Certified, Network+Cisco CCNA, CompTIA Network+
Work EnvironmentHelp desk, troubleshooting end-user issues, remote supportNetwork infrastructure, configuring routers/switches, remote network monitoring
Industry UsageIT service providers, tech support companies, internal IT teamsTelecommunications, enterprise networks, data centers

Remote It Support and Remote Network Technician roles share certifications like CompTIA A+ and Network+, but differ mainly in focus. Remote It Support handles end-user issues and software troubleshooting, while Remote Network Technicians focus on network infrastructure and hardware. Both roles are vital in IT, often working remotely for tech companies or internal IT departments, but they serve different technical needs within organizations.

What are some common challenges faced by remote IT support specialists and how can they be addressed?

Remote IT Support specialists often face challenges such as troubleshooting issues without physical access to devices, communicating complex technical concepts clearly to users, and managing multiple support tickets simultaneously. To overcome these, it's important to utilize reliable remote access tools, maintain clear and empathetic communication with clients, and develop strong organizational skills for effective ticket management. Proactively documenting solutions and collaborating with other IT team members can also help streamline support and reduce recurring issues.

What are the key skills and qualifications needed to thrive as a remote IT support professional?

To thrive as a Remote IT Support professional, you need strong troubleshooting abilities, a solid understanding of operating systems and networking, and often a relevant certification such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with remote desktop tools, ticketing systems, and cybersecurity protocols is typically required. Excellent communication, patience, and problem-solving skills set standout professionals apart in this role. These skills ensure efficient resolution of technical issues, high customer satisfaction, and the maintenance of secure and reliable IT systems.
What are the most commonly searched types of It Support jobs in Raleigh, NC? The most popular types of It Support jobs in Raleigh, NC are:
What are popular job titles related to Remote It Support jobs in Raleigh, NC? For Remote It Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote It Support jobs in Raleigh, NC look for? The top searched job categories for Remote It Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote It Support jobs? Cities near Raleigh, NC with the most Remote It Support job openings:
Remote It Support jobs near you
Infographic showing various Remote It Support job openings in Raleigh, NC as of August 2026, with employment types broken down into 89% Full Time, 3% Part Time, and 8% Contract. Highlights an 100% Remote job distribution, with an average salary of $50,687 per year, or $24.4 per hour.

Senior IT Technical Project Manager

Hitachi, Ltd.

Raleigh, NC • On-site, Remote

$107K - $147K/yr

Full-time

Re-posted 21 days ago

Job description

Location:
Raleigh, North Carolina, United States
Job ID:
R0133489
Date Posted:
2026-06-19
Company Name:
HITACHI ENERGY USA INC
Profession (Job Category):
Project/Program Management
Job Schedule:
Full time
Remote:
Yes
Job Description:
Step into a high-impact role with Hitachi Energy Transformers as a Senior IT Technical Project Manager, where innovation meets execution. In this position, you will lead complex IT initiatives that drive business growth and digital transformation across North America. From infrastructure to cybersecurity projects, your leadership will help deliver scalable, reliable solutions that power the future of energy.
Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.
You will be at the center of strategic project delivery-shaping best practices, guiding cross-functional teams, and ensuring alignment with business goals. This role offers the opportunity to influence enterprise-wide programs, collaborate with global stakeholders, and continuously elevate project management standards. If you thrive in a fast-paced environment and are passionate about delivering results through structure, collaboration, and innovation, this is your opportunity to make a meaningful impact.
How you'll make an impact
  • Lead end-to-end execution of IT infrastructure and cybersecurity projects
  • Monitor project scope, timelines, resources, and financial performance
  • Identify risks and implement mitigation strategies proactively
  • Ensure adherence to project governance, quality, and compliance standards
  • Collaborate with stakeholders and serve as a key escalation point
  • Manage cross-functional teams and coordinate vendor deliverables
  • Drive continuous improvement through lessons learned and best practices
  • Provide clear reporting on project status, performance, and outcomes

Your background
  • 5+ years of experience managing large-scale IT projects or programs
  • Proven experience across full project lifecycle in global environments
  • Proficiency with ServiceNow SPM, Microsoft Project, SAP, and MS Office tools
  • Strong knowledge of Agile, Scrum, PMP, or Gate Model methodologies
  • Experience in financial management and resource planning for projects
  • Background in organizational change management and stakeholder engagement

More about us
  • Work with a global leader advancing sustainable energy solutions
  • Access continuous learning, certification, and career growth opportunities
  • Thrive in a collaborative, inclusive culture focused on innovation and impact

Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities
Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
Hitachi Vantara logo

About Hitachi Vantara

Sourced by ZipRecruiter

Hitachi Rail is a fully integrated, global provider of rail solutions across rolling stock, signaling, service & maintenance, digital technology and turnkey. With a presence in 38 countries across three continents and over 13,000 employees, our mission is to contribute to society through the continuous development of superior rail transport solutions.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Santa Clara, CA, US

Year founded

2017

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