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Remote Manufacturing Technical Support Jobs in Raleigh, NC

Sika AG

Manufacturing Service & Repair Specialist

Raleigh, NC · On-site +1

$19 - $24.25/hr

While this is a remote position, candidates must reside (or relocate) in the East Coast region ... Support sales efforts with technical consultation and customer engagement * Uphold high standards ...

C4 Technical Services

Be Seen First

Member Services Specialist - Remote

Raleigh, NC · Remote

$18/hr

OCT / NOV Position Overview C4 Technical Services is seeking customer-focused and compassionate ... Provide professional, empathetic, and solution-oriented customer support. * Perform additional ...

SOLV Energy

HV SCADA Engineer II (Remote)

Raleigh, NC · On-site +1

Provide technical support fordiversesubstationequipment configurations. * Communicate effectively ... recruiter. #LI-Remote Job Number: J13131 If you're interested in a meaningful career with a ...

DoiT

Senior Technical Content Writer

Raleigh, NC · Remote

This remote role is ideally based in the United States, with overlap with US business hours (ET-PT ... support collaboration with internal stakeholders and occasional external experts. Candidates ...

Precision Solutions

Application Security Engineer

$60.25 - $80.25/hr

Overview Application Security Engineer Remote within the US US Citizen Approximately 8 Month ... Deploy, configure, and Zero Trust Proxy systems to support identity gates to include defining and ...

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All JobsManufacturing Technical Support JobsRemote Manufacturing Technical Support JobsRemote Manufacturing Technical Support Jobs in Raleigh, NC

Remote Manufacturing Technical Support information

See Raleigh, NC salary details

$14

$25

$43

How much do remote manufacturing technical support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote manufacturing technical support in Raleigh, NC is $25.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $27.60 per hour, depending on experience, location, and employer.

What is a remote manufacturing technical support specialist?

A Remote Manufacturing Technical Support specialist provides technical assistance and troubleshooting for manufacturing equipment and processes from a remote location. They help diagnose and resolve issues related to machinery, software, and production systems by communicating with on-site staff via phone, email, or video conferencing. Their goal is to minimize downtime and ensure smooth operations by offering expert guidance without needing to be physically present at the manufacturing facility.

How does a remote manufacturing technical support professional effectively collaborate with on-site teams to resolve technical issues?

Remote Manufacturing Technical Support professionals work closely with on-site engineers, operators, and maintenance staff through various digital communication channels such as video calls, remote desktop access, and collaborative project management tools. Building strong relationships and maintaining clear, detailed documentation are essential for troubleshooting equipment or process issues from a distance. Frequent, proactive communication and a thorough understanding of plant systems enable remote support staff to guide on-site teams through diagnostics, repairs, and process optimizations efficiently. This collaboration ensures timely issue resolution and minimizes production downtime.

What are the key skills and qualifications needed to thrive as a remote manufacturing technical support specialist, and why are they important?

To thrive as a Remote Manufacturing Technical Support specialist, you need a solid background in manufacturing processes, troubleshooting, and technical problem-solving, usually supported by an engineering degree or relevant technical certification. Familiarity with remote diagnostic tools, ERP/MES systems, and support ticketing platforms is commonly required. Strong communication, patience, and the ability to explain complex technical issues clearly are essential soft skills. These abilities ensure efficient issue resolution, minimize production downtime, and maintain high customer satisfaction in a remote support environment.

What is the difference between Remote Manufacturing Technical Support vs Remote Manufacturing Engineer?

AspectRemote Manufacturing Technical SupportRemote Manufacturing Engineer
CredentialsTechnical certifications, associate degrees, or relevant experienceBachelor's or higher in engineering or related fields, certifications may vary
Work EnvironmentCustomer support centers, remote troubleshooting, on-site visits occasionallyDesign, process improvement, remote collaboration, occasional site visits
Employer & Industry UsageManufacturing companies, equipment suppliers, service providersManufacturing firms, engineering consultancies, R&D departments
Search & Comparison IntentTechnical support roles, troubleshooting, customer serviceProcess design, engineering solutions, system optimization

Remote Manufacturing Technical Support focuses on troubleshooting, assisting clients with equipment issues, and providing technical guidance remotely. In contrast, Remote Manufacturing Engineer involves designing processes, improving manufacturing systems, and developing solutions, often requiring a higher level of engineering education. Both roles may work remotely but serve different functions within the manufacturing industry.

What are popular job titles related to Remote Manufacturing Technical Support jobs in Raleigh, NC?

For Remote Manufacturing Technical Support jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Remote Manufacturing Technical Support jobs in Raleigh, NC look for?

The top searched job categories for Remote Manufacturing Technical Support jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Remote Manufacturing Technical Support jobs?

Cities near Raleigh, NC with the most Remote Manufacturing Technical Support job openings:

Remote Manufacturing Technical Support jobs near you
Infographic showing various Remote Manufacturing Technical Support job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,667 per year, or $25.3 per hour.

Instructional Support Technician - Telecommunications Analyst

Wake County Public School System

Cary, NC • On-site, Remote

Full-time

Re-posted 10 days ago

Wake County Public School System rating

5.3

Company rating: 5.3 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

547th of 643 rated elementary and secondary schools

Job description

Overview
POSITION TITLE (Oracle title)
INSTRUCTIONAL SUPPORT TECHNICIAN
WORKING TITLE
Instructional Support Technician-Telecommunications Analyst
SCHOOL/DEPARTMENT
Technology Services Division (TSD)
LOCATION
Rock Quarry Complex, Raleigh, NC
PAY GRADE
Technology Grade 17
FLSA STATUS
Nonexempt
ELIGIBILITY FOR EMPLOYMENT CONTRACT
No
WORK WEEK SCHEDULE
Monday-Friday (occasional evenings and weekends) Position eligible for hybrid telework workweek
POSITION PURPOSE:
Designs, installs, configures, tests, manages, monitors, supports, and troubleshoots Unified Communication systems, with a focus on Telecommunications. Assists district end users, inspects work performed by hosted service provider staff and other vendors, along with Wake County Public School System (WCPSS) personnel to ensure work meets industry and district specifications and is compliant with WCPSS quality standards.
MINIMUM QUALIFICATIONS:
KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)
  • Extensive knowledge of communications wiring standards and installation practices;
  • Extensive knowledge of hosted Cisco Voiceover IP (VOIP) system;
  • Considerable knowledge of telecommunications nomenclature and common terms;
  • Considerable knowledge of Microsoft Office, specifically Word and Excel;
  • Knowledge of the use and operation of various test equipment and diagnostic software;
  • Critical thinking and problem-solving skills;
  • Ability to organize work in a precise manner;
  • Ability to work under pressure and meet deadlines;
  • Ability to be optimistic, energetic, and passionate;
  • Ability to work independently and part of a team and complete tasks in the absence of clear direction;
  • Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback;
  • Ability to establish and maintain effective working relationships with school system staff, contractors, vendors, and external agencies.

EDUCATION, TRAINING, AND EXPERIENCE
  • Associate's degree in a relevant technology field; AND
  • Experience successfully providing technical support to end users; OR
  • An equivalent combination of education and relevant experience sufficient to successfully perform the essential duties of the job.

CERTIFICATION AND LICENSE REQUIREMENTS
  • Must hold and maintain a valid motor vehicle operator's license according to the State of NC requirements.

PREFERRED QUALIFICATIONS:
None
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  1. Builds, configures, installs, monitors, and supports the Voice over IP Telecommunications System for the entire school district.
  2. Includes (MACD - Move-ADD-Change) supervision for district's Cisco phones, voicemail, email integration,

remote calling functions, and faxing platforms.
  1. Generates reports for school and admin staff that relate to phone extension inventories, call histories, and other functions.
  2. Works on the hosted VoIP service provider's platform to submit Help Desk tickets and make programming changes and additions for the district's end users.
  3. Organizes, schedules, and monitors the work of IST (Infrastructure Support Field Technicians) that work in the department
  4. Creates and updates district documentation as related to call centers, Help Desks and Auto Attendant features configured on the district phone system
  5. Understands of Auto Attendant features and set ups related to call handlers and dial by number directories associated with the phone system.
  6. Performs other related duties, as assigned.

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS
This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, scanners, and copiers. The position, at times, must be able to come into direct contact with school system staff, students, and the community. Work at times requires the ability to lift, carry, push, pull, or exert up to 25 pounds. Physical requirements are consistent with those for medium work. The work requires frequently involving driving automotive equipment.
EFFECTIVE DATE:5/2025
DISCLAIMER: The above statements are intended to describe the general purpose and responsibilities assigned to this position. They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required by the employees assigned to this position. This description may be revised by HR and approved at any time.

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About Wake County Public Schools

Sourced by ZipRecruiter

Wake County Public Schools (WCPSS) is a well-regarded educational institution based in Cary, NC, United States. As the largest school district in North Carolina and the 15th largest in the U.S, it operates within the education industry providing primary and secondary education to students in Wake County. The district oversees a wide array of schools, including traditional calendars, year-round calendars, modified calendars, and magnets. Founded in 1976, the WCPSS has consistently strived to meet the individual needs of all students by providing a safe, supportive, and rigorous learning environment.

Industry

Education

Company size

201 - 500 Employees

Headquarters location

Cary, NC, US

Year founded

1976

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