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Remote Manufacturing Technical Support Jobs in Raleigh, NC

Owens Corning

Regional Engineering Manager

Raleigh, NC · Remote

Remote (supporting Aiken, SC; Blythewood, SC; Fort Smith, AR; and Gastonia, NC; up to 50% travel ... manufacturing outcomes. * Develop and execute the regional technical strategy in support of ...

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All JobsManufacturing Technical Support JobsRemote Manufacturing Technical Support JobsRemote Manufacturing Technical Support Jobs in Raleigh, NC

Remote Manufacturing Technical Support information

See Raleigh, NC salary details

$14

$25

$43

How much do remote manufacturing technical support jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for remote manufacturing technical support in Raleigh, NC is $25.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $27.60 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Manufacturing Technical Support specialist, and why are they important?

To thrive as a Remote Manufacturing Technical Support specialist, you need a solid background in manufacturing processes, troubleshooting, and technical problem-solving, usually supported by an engineering degree or relevant technical certification. Familiarity with remote diagnostic tools, ERP/MES systems, and support ticketing platforms is commonly required. Strong communication, patience, and the ability to explain complex technical issues clearly are essential soft skills. These abilities ensure efficient issue resolution, minimize production downtime, and maintain high customer satisfaction in a remote support environment.

How does a Remote Manufacturing Technical Support professional effectively collaborate with on-site teams to resolve technical issues?

Remote Manufacturing Technical Support professionals work closely with on-site engineers, operators, and maintenance staff through various digital communication channels such as video calls, remote desktop access, and collaborative project management tools. Building strong relationships and maintaining clear, detailed documentation are essential for troubleshooting equipment or process issues from a distance. Frequent, proactive communication and a thorough understanding of plant systems enable remote support staff to guide on-site teams through diagnostics, repairs, and process optimizations efficiently. This collaboration ensures timely issue resolution and minimizes production downtime.

What is the difference between Remote Manufacturing Technical Support vs Remote Manufacturing Engineer?

AspectRemote Manufacturing Technical SupportRemote Manufacturing Engineer
CredentialsTechnical certifications, associate degrees, or relevant experienceBachelor's or higher in engineering or related fields, certifications may vary
Work EnvironmentCustomer support centers, remote troubleshooting, on-site visits occasionallyDesign, process improvement, remote collaboration, occasional site visits
Employer & Industry UsageManufacturing companies, equipment suppliers, service providersManufacturing firms, engineering consultancies, R&D departments
Search & Comparison IntentTechnical support roles, troubleshooting, customer serviceProcess design, engineering solutions, system optimization

Remote Manufacturing Technical Support focuses on troubleshooting, assisting clients with equipment issues, and providing technical guidance remotely. In contrast, Remote Manufacturing Engineer involves designing processes, improving manufacturing systems, and developing solutions, often requiring a higher level of engineering education. Both roles may work remotely but serve different functions within the manufacturing industry.

What is a Remote Manufacturing Technical Support specialist?

A Remote Manufacturing Technical Support specialist provides technical assistance and troubleshooting for manufacturing equipment and processes from a remote location. They help diagnose and resolve issues related to machinery, software, and production systems by communicating with on-site staff via phone, email, or video conferencing. Their goal is to minimize downtime and ensure smooth operations by offering expert guidance without needing to be physically present at the manufacturing facility.
What are popular job titles related to Remote Manufacturing Technical Support jobs in Raleigh, NC? For Remote Manufacturing Technical Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Manufacturing Technical Support jobs in Raleigh, NC look for? The top searched job categories for Remote Manufacturing Technical Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Manufacturing Technical Support jobs? Cities near Raleigh, NC with the most Remote Manufacturing Technical Support job openings:
Remote Manufacturing Technical Support jobs near you
Infographic showing various Remote Manufacturing Technical Support job openings in Raleigh, NC as of July 2026, with employment types broken down into 83% Full Time, 10% Part Time, 1% Temporary, 4% Contract, and 2% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $52,667 per year, or $25.3 per hour.
Lead Software Engineer (Remote NC, MN)

Lead Software Engineer (Remote NC, MN)

First Citizens Bank

Raleigh, NC • On-site, Remote

$128K - $150K/yr

Full-time

Posted 15 days ago

First Citizens Bank rating

7.5

Company rating: 7.5 out of 10

Based on 104 frontline employees who took The Breakroom Quiz

92nd of 149 rated banks

Job description

Overview
This is a remote role that may be hired in several markets across the United States. Priority given to those candidates located in North Carolina, Florida, Texas and Arizona.
This position is responsible for all phases of Software Development, from requirements definition to installation. Leads technical efforts in the Design, development, Deployment, Prod implementation, and maintenance of complex systems in Direct Bank technologies. Develops Dev test plans, software, and procedures that improve processing capabilities. Supports productions systems by resolving complicated issues and ensuring ongoing functionality. Serves as a technical expert and may provide a leadership role for less experienced associates in the work group.
Responsibilities
  • System Enhancement - Leads team efforts to evaluate and improve department systems, processes, and applications. Utilizes programming specifications to construct modules, develop testing methods, and assists with designing training materials. Designs and executes test plans to validate application functions. Designs modifications that fit within existing system architecture.
  • Business Support - Provides technical support to production systems by addressing complex issues, anticipating maintenance requirements, and ensuring functionality for end user needs. Develops technical solutions to unique system problems. Leads major projects, delegates tasks, and ensures quality results.
  • Technical Expertise - Utilizes expertise to mentor and train associates within the work group. Participates in special projects and meetings as needed to convey critical technical insight. Serves as a technical resource for management, associates, and business units.
  • Data Analysis - Collects data related to user requests and determines scope, time estimates, and system impacts. Inspects business specifications, programming specifications, coding, test plans, documentation, and implementation plans for accuracy.
  • Provides 24/7 on call rotations

Qualifications
Bachelor's Degree and 6 years of experience in Software application development and maintenance
OR
High School Diploma or GED and 10 years of experience in Software application development and maintenance
Preferred Qualifications:
  • Implement and manage REST APIs for application integration and communication.
  • Integrate identity and access management solutions, specifically OKTA, for SSO and SAML authentication.
  • Hands-on experience with Microservice design and API, and Knowledge working with ESB Platform (Mule, Tibco)
  • Collaborate with cross-functional teams to gather requirements and ensure integration aligns with business needs.
  • Troubleshoot and resolve issues related to middleware, API integration, and authentication.
  • Work with development teams to ensure best practices in middleware design, security, and performance.
  • Advanced experience with Azure DevOps or similar code repository system,
  • Advanced experience with ServiceNow or other information technology service ticketing systems,
  • Proven ability to resolve conflicting situations, in order to move process and people forward,
  • Ability to be on call 24 hours a day, 7 days a week, on a rotating basis,
  • In depth knowledge and experience with System Life Cycle Development methodologies such as Waterfall and Agile
  • Experience with programming languages such as Java, Sprint Boot , SQL Scripting and Powershell Scripting
  • Current contractor/contingent worker for First Citizens Bank

#LI-JM1
This job posting is expected to remain active for 5 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.
This job posting has been extended until August 3, 2026.
If hired in North Carolina, the base pay for this position is generally between $128,413 and $150,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

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