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Remote Manufacturing Technical Support Jobs in Texas

HiddenLayer

Technical Support Engineer

Austin, TX · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

CSC Corptax

Technical Support Analyst

Austin, TX · Remote

Technical Support Analyst Remote-United States Monday to Friday from 11 am to 8 pm EST, 10-7 CST or 9-6 MST *Some weekend overtime may be required The Technical Support Analyst (TSA) is a ...

CSC

Technical Support Analyst

Austin, TX · Remote

Technical Support Analyst Remote-United States Monday to Friday from 11 am to 8 pm EST, 10-7 CST or 9-6 MST *Some weekend overtime may be required The Technical Support Analyst (TSA) is a ...

SimpliGov

Technical Support Specialist

Austin, TX · Remote

Technical Support Specialist Employment Type: Regular, Full-time Team: Customer Success Reports to ... US - Remote About Us: SimpliGovis a leading government workflow automation platform that helps ...

SimpliGov LLC

Technical Support Specialist

Austin, TX · Remote

Technical Support Specialist Employment Type: Regular, Full-time Team: Customer Success Reports to ... US - Remote About Us: SimpliGov is a leading government workflow automation platform that helps ...

Amat

Technical Support Engineer (TSE) MDP

Austin, TX · On-site +1

$96K - $132K/yr

We design, build and service cutting-edge equipment that helps our customers manufacture display ... TSEs provide technical support remotely, and on site, to FSO personnel for highly complex problems ...

dct

Technical Specialist - HF Alkylation

Houston, TX · On-site +1

... support. We provide extensive global expertise across our portfolio of offerings in key ... Plan and deliver operator/engineer training sessions (on-site or remote) for customers. Provide ...

Atlas Copco

Technical Leadership & Manufacturing Support (Approximately 80%) * Diagnose and resolve complex mechanical, electrical, communication, programming, and process-related issues. * Lead root cause ...

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All JobsManufacturing Technical Support JobsRemote Manufacturing Technical Support JobsRemote Manufacturing Technical Support Jobs in Texas

Remote Manufacturing Technical Support information

What are the key skills and qualifications needed to thrive as a Remote Manufacturing Technical Support specialist, and why are they important?

To thrive as a Remote Manufacturing Technical Support specialist, you need a solid background in manufacturing processes, troubleshooting, and technical problem-solving, usually supported by an engineering degree or relevant technical certification. Familiarity with remote diagnostic tools, ERP/MES systems, and support ticketing platforms is commonly required. Strong communication, patience, and the ability to explain complex technical issues clearly are essential soft skills. These abilities ensure efficient issue resolution, minimize production downtime, and maintain high customer satisfaction in a remote support environment.

How does a Remote Manufacturing Technical Support professional effectively collaborate with on-site teams to resolve technical issues?

Remote Manufacturing Technical Support professionals work closely with on-site engineers, operators, and maintenance staff through various digital communication channels such as video calls, remote desktop access, and collaborative project management tools. Building strong relationships and maintaining clear, detailed documentation are essential for troubleshooting equipment or process issues from a distance. Frequent, proactive communication and a thorough understanding of plant systems enable remote support staff to guide on-site teams through diagnostics, repairs, and process optimizations efficiently. This collaboration ensures timely issue resolution and minimizes production downtime.

What is the difference between Remote Manufacturing Technical Support vs Remote Manufacturing Engineer?

AspectRemote Manufacturing Technical SupportRemote Manufacturing Engineer
CredentialsTechnical certifications, associate degrees, or relevant experienceBachelor's or higher in engineering or related fields, certifications may vary
Work EnvironmentCustomer support centers, remote troubleshooting, on-site visits occasionallyDesign, process improvement, remote collaboration, occasional site visits
Employer & Industry UsageManufacturing companies, equipment suppliers, service providersManufacturing firms, engineering consultancies, R&D departments
Search & Comparison IntentTechnical support roles, troubleshooting, customer serviceProcess design, engineering solutions, system optimization

Remote Manufacturing Technical Support focuses on troubleshooting, assisting clients with equipment issues, and providing technical guidance remotely. In contrast, Remote Manufacturing Engineer involves designing processes, improving manufacturing systems, and developing solutions, often requiring a higher level of engineering education. Both roles may work remotely but serve different functions within the manufacturing industry.

What is a Remote Manufacturing Technical Support specialist?

A Remote Manufacturing Technical Support specialist provides technical assistance and troubleshooting for manufacturing equipment and processes from a remote location. They help diagnose and resolve issues related to machinery, software, and production systems by communicating with on-site staff via phone, email, or video conferencing. Their goal is to minimize downtime and ensure smooth operations by offering expert guidance without needing to be physically present at the manufacturing facility.
What are popular job titles related to Remote Manufacturing Technical Support jobs in Texas? For Remote Manufacturing Technical Support jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Remote Manufacturing Technical Support jobs in Texas look for? The top searched job categories for Remote Manufacturing Technical Support jobs in Texas are:
What cities in Texas are hiring for Remote Manufacturing Technical Support jobs? Cities in Texas with the most Remote Manufacturing Technical Support job openings:
Remote Manufacturing Technical Support jobs near you
Infographic showing various Remote Manufacturing Technical Support job openings in Texas as of July 2026, with employment types broken down into 88% Full Time, 6% Part Time, 1% Temporary, 3% Contract, and 2% Nights. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution.
Software Technical Support (Remote)

Software Technical Support (Remote)

TRAC Recruiting

Dallas, TX • Remote

$45K - $65K/yr

Full-time

Posted 12 days ago

Job description

We are seeking a Software Technical Support (Remote) for a full-time and direct hire role for one of our amazing partners. This role does NOT offer sponsorship, and you MUST be a US Citizen or Green Card Holder. It's NOT a consulting role and we do NOT work with 3rd parties. This role is remote, but they prefer someone who currently lives in Texas. 

Were looking for a dynamic, ambitious, and intellectually curious person to join a high-growth technology company that is small but expanding rapidly. This unique role combines customer support excellence with strategic insight and project leadership. You will provide excellent front-line customer support, help identify and drive operational efficiencies, and communicate strategic insights with senior leadership in the GTM function. You will be critical to helping drive culture and process change from the bottom-up.

Responsibilities:

  • Provide exceptional customer support by resolving customer issues promptly, efficiently, and professionally.
  • Elevate systems and processes by observing, analyzing and providing actionable feedback on the support systems, software, and processes.
  • Share operational insights, areas for improvement, and new ideas to improve customer support practices with senior leadership.
  • Collaborate across Finance, Sales, and Engineering to learn and adopt new practices.
  • Help establish and maintain the tracking of key metrics that drive outcomes for customers including response times, quality of responses, customer satisfaction, and renewal rates.
  • Conduct implementation calls, configure customer solutions, and deliver product training sessions to help customers successfully onboard and begin using their software solutions.
  • Serve as the primary point of contact and manage relationships with key clients to ensure ongoing success and satisfaction.


Requirements:

  • 2+ years of experience as a customer service professional in a customer-facing role.
  • Experience in customer retention, escalations, and resolving complex customer issues with professionalism and empathy.
  • Experience identifying opportunities to expand value through thoughtful upsell and cross-sell conversations.
  • A passion for delivering exceptional customer experiences by being relationship-driven and customer-focused.
  • Strong career ambition, and curious and eager to build a career path in Customer Success.
  • Experience working for a technology/software company, or working with a complex product (airline, bank, etc) is a plus.
  • Experience using a ticketing system such as HubSpot is a plus.
  • A highly motivated self-starter with strong problem-solving skills, exceptional communication skills (both written and verbal) and an analytical and creative mindset with the ability to identify patterns and propose new ideas.
  • Bilingual proficiency in English and Spanish, with the ability to communicate professionally with customers in both languages is a plus.
  • Must be a U.S. Citizen or Permanent Resident, and able to successfully pass an FBI background check as a condition of employment.


All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.