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Remote Manufacturing Technical Support Jobs in Michigan

Aquent

EV Technical service Agent

Warren, MI · On-site +1

$23 - $26/hr

As a key member of the energy team, you will be responsible for providing essential technical diagnostic and remote troubleshooting support for advanced energy charging equipment. Your efforts will ...

New

FastTek

EV Technical service Agent

Warren, MI · Remote

This position reports to the Energy Customer Support Ops Lead. Key Responsibilities: Technical diagnosis and troubleshooting * Navigate available tools to perform remote diagnosis & troubleshooting

Pyrovio

Ecosys Technical Specialist

Ann Arbor, MI · Remote

Provide technical support to end-users and administrators. * Troubleshoot and resolve technical ... Remote Benefits: * Competitive salary * Comprehensive benefits package * Professional development ...

Pyrovio

Ecosys Technical Specialist

Ann Arbor, MI · On-site +1

Provide technical support to end-users and administrators. * Troubleshoot and resolve technical ... Remote Benefits: * Competitive salary * Comprehensive benefits package * Professional development ...

EMAG LLC

Technical Sales Engineer

Farmington, MI · Remote

Position Summary The Technical Sales Engineer supports the Technical Sales Manager and the broader ... The Technical Sales Engineer participates in customer meetings, evaluates manufacturing processes ...

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Remote Manufacturing Technical Support information

What are the key skills and qualifications needed to thrive as a Remote Manufacturing Technical Support specialist, and why are they important?

To thrive as a Remote Manufacturing Technical Support specialist, you need a solid background in manufacturing processes, troubleshooting, and technical problem-solving, usually supported by an engineering degree or relevant technical certification. Familiarity with remote diagnostic tools, ERP/MES systems, and support ticketing platforms is commonly required. Strong communication, patience, and the ability to explain complex technical issues clearly are essential soft skills. These abilities ensure efficient issue resolution, minimize production downtime, and maintain high customer satisfaction in a remote support environment.

How does a Remote Manufacturing Technical Support professional effectively collaborate with on-site teams to resolve technical issues?

Remote Manufacturing Technical Support professionals work closely with on-site engineers, operators, and maintenance staff through various digital communication channels such as video calls, remote desktop access, and collaborative project management tools. Building strong relationships and maintaining clear, detailed documentation are essential for troubleshooting equipment or process issues from a distance. Frequent, proactive communication and a thorough understanding of plant systems enable remote support staff to guide on-site teams through diagnostics, repairs, and process optimizations efficiently. This collaboration ensures timely issue resolution and minimizes production downtime.

What is the difference between Remote Manufacturing Technical Support vs Remote Manufacturing Engineer?

AspectRemote Manufacturing Technical SupportRemote Manufacturing Engineer
CredentialsTechnical certifications, associate degrees, or relevant experienceBachelor's or higher in engineering or related fields, certifications may vary
Work EnvironmentCustomer support centers, remote troubleshooting, on-site visits occasionallyDesign, process improvement, remote collaboration, occasional site visits
Employer & Industry UsageManufacturing companies, equipment suppliers, service providersManufacturing firms, engineering consultancies, R&D departments
Search & Comparison IntentTechnical support roles, troubleshooting, customer serviceProcess design, engineering solutions, system optimization

Remote Manufacturing Technical Support focuses on troubleshooting, assisting clients with equipment issues, and providing technical guidance remotely. In contrast, Remote Manufacturing Engineer involves designing processes, improving manufacturing systems, and developing solutions, often requiring a higher level of engineering education. Both roles may work remotely but serve different functions within the manufacturing industry.

What is a Remote Manufacturing Technical Support specialist?

A Remote Manufacturing Technical Support specialist provides technical assistance and troubleshooting for manufacturing equipment and processes from a remote location. They help diagnose and resolve issues related to machinery, software, and production systems by communicating with on-site staff via phone, email, or video conferencing. Their goal is to minimize downtime and ensure smooth operations by offering expert guidance without needing to be physically present at the manufacturing facility.
What are popular job titles related to Remote Manufacturing Technical Support jobs in Michigan? For Remote Manufacturing Technical Support jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Remote Manufacturing Technical Support jobs in Michigan look for? The top searched job categories for Remote Manufacturing Technical Support jobs in Michigan are:
What cities in Michigan are hiring for Remote Manufacturing Technical Support jobs? Cities in Michigan with the most Remote Manufacturing Technical Support job openings:
Remote Manufacturing Technical Support jobs near you
Infographic showing various Remote Manufacturing Technical Support job openings in Michigan as of July 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% Remote job distribution.

Controls Engineer- Technical Support (Remote)

Kiongroup

Grand Rapids, MI • Remote

$88K - $132K/yr

Full-time

Re-posted 20 days ago

Job description

Dematic Corp. has a need for a Controls Engineer in Dematic's Technical Support group. The successful candidates will have experience working in the material handling industry and directly working with customer remotely using schematics and PLC logic to find and isolate the issue.
This employee can be based anywhere in the continental USA.We offer:

Job Description

  • Career Development
  • Competitive Compensation and Benefits
  • Pay Transparency
  • Global Opportunities

Learn More Here:https://www.dematic.com/en-us/about/careers/what-we-offer

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The base pay range for this role is estimated to be $88,400 - $132,600 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

    Tasks and Qualifications:

    What You Will do in This Role:

    • Participates in the support of semi-complex systems that integrate hardware and software.
    • Provides support in semi-complex material specification, schematic troubleshooting and appropriate follow-up.
    • Participates in recommending ideas related to productivity improvement, cost reduction and improvement in customer satisfaction
    • Provides troubleshooting expertise to Dematic's customers
    • Travel between 20-30% to different customer locations which may include weekends and overtime

    What We are Looking For:

    • Bachelor's Degree
    • 2+ year's experience in a related field providing Customer Service Support
    • Experience with Allen Bradley Logix PLC controls platforms
    • Experience with controls hardware troubleshooting
    • Siemens and Modicon PLC experience a plus

    Apply