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Remote Manufacturing Technical Support Jobs in Michigan

FastTek

EV Technical service Agent

Warren, MI · Remote

This position reports to the Energy Customer Support Ops Lead. Key Responsibilities: Technical diagnosis and troubleshooting * Navigate available tools to perform remote diagnosis & troubleshooting

Pyrovio

Ecosys Technical Specialist

Ann Arbor, MI · Remote

Provide technical support to end-users and administrators. * Troubleshoot and resolve technical ... Remote Benefits: * Competitive salary * Comprehensive benefits package * Professional development ...

Pyrovio

Ecosys Technical Specialist

Ann Arbor, MI · On-site +1

Provide technical support to end-users and administrators. * Troubleshoot and resolve technical ... Remote Benefits: * Competitive salary * Comprehensive benefits package * Professional development ...

Aquent

EV Technical service Agent

Warren, MI · On-site +1

$23 - $26/hr

Perform remote diagnosis and troubleshooting of advanced energy charging equipment, utilizing ... Support the creation of comprehensive training materials, leveraging your experience and expertise ...

EMAG LLC

Technical Sales Engineer

Farmington, MI · Remote

Position Summary The Technical Sales Engineer supports the Technical Sales Manager and the broader ... The Technical Sales Engineer participates in customer meetings, evaluates manufacturing processes ...

GDI Infotech

Level 2 Service Desk Support

Ann Arbor, MI · Remote

$60K - $65K/yr

... fully remote capacity. This role is ideal for a technical professional who thrives in a fast-paced Managed Service Provider (MSP) environment , supporting a diverse client base across multiple ...

Lenze Americas Corporation

Application Engineer

Detroit, MI · On-site +1

$85K - $130K/yr

Deliver advanced technical support to customers and internal teams (remote and onsite) * Size and ... Lenze is a global manufacturer of electrical and mechanical drives, motion control and automation ...

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All JobsManufacturing Technical Support JobsRemote Manufacturing Technical Support JobsRemote Manufacturing Technical Support Jobs in Michigan

Remote Manufacturing Technical Support information

What are the key skills and qualifications needed to thrive as a remote manufacturing technical support specialist, and why are they important?

To thrive as a Remote Manufacturing Technical Support specialist, you need a solid background in manufacturing processes, troubleshooting, and technical problem-solving, usually supported by an engineering degree or relevant technical certification. Familiarity with remote diagnostic tools, ERP/MES systems, and support ticketing platforms is commonly required. Strong communication, patience, and the ability to explain complex technical issues clearly are essential soft skills. These abilities ensure efficient issue resolution, minimize production downtime, and maintain high customer satisfaction in a remote support environment.

How does a remote manufacturing technical support professional effectively collaborate with on-site teams to resolve technical issues?

Remote Manufacturing Technical Support professionals work closely with on-site engineers, operators, and maintenance staff through various digital communication channels such as video calls, remote desktop access, and collaborative project management tools. Building strong relationships and maintaining clear, detailed documentation are essential for troubleshooting equipment or process issues from a distance. Frequent, proactive communication and a thorough understanding of plant systems enable remote support staff to guide on-site teams through diagnostics, repairs, and process optimizations efficiently. This collaboration ensures timely issue resolution and minimizes production downtime.

What is the difference between Remote Manufacturing Technical Support vs Remote Manufacturing Engineer?

AspectRemote Manufacturing Technical SupportRemote Manufacturing Engineer
CredentialsTechnical certifications, associate degrees, or relevant experienceBachelor's or higher in engineering or related fields, certifications may vary
Work EnvironmentCustomer support centers, remote troubleshooting, on-site visits occasionallyDesign, process improvement, remote collaboration, occasional site visits
Employer & Industry UsageManufacturing companies, equipment suppliers, service providersManufacturing firms, engineering consultancies, R&D departments
Search & Comparison IntentTechnical support roles, troubleshooting, customer serviceProcess design, engineering solutions, system optimization

Remote Manufacturing Technical Support focuses on troubleshooting, assisting clients with equipment issues, and providing technical guidance remotely. In contrast, Remote Manufacturing Engineer involves designing processes, improving manufacturing systems, and developing solutions, often requiring a higher level of engineering education. Both roles may work remotely but serve different functions within the manufacturing industry.

What is a remote manufacturing technical support specialist?

A Remote Manufacturing Technical Support specialist provides technical assistance and troubleshooting for manufacturing equipment and processes from a remote location. They help diagnose and resolve issues related to machinery, software, and production systems by communicating with on-site staff via phone, email, or video conferencing. Their goal is to minimize downtime and ensure smooth operations by offering expert guidance without needing to be physically present at the manufacturing facility.
What are popular job titles related to Remote Manufacturing Technical Support jobs in Michigan? For Remote Manufacturing Technical Support jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Remote Manufacturing Technical Support jobs in Michigan look for? The top searched job categories for Remote Manufacturing Technical Support jobs in Michigan are:
What cities in Michigan are hiring for Remote Manufacturing Technical Support jobs? Cities in Michigan with the most Remote Manufacturing Technical Support job openings:
Remote Manufacturing Technical Support jobs near you
Infographic showing various Remote Manufacturing Technical Support job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 1% Temporary, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

EV Technical service Agent

FastTek

Warren, MI • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

EV Technical service Agent #1059749
Job Description:
The energy at our company is contagious. We're driven by our immense passion, as we constantly seek out challenges and identify new opportunities. We work hard to connect with our customers and earn their loyalty for life. Bring your talent to our company - our opportunities for growth span the globe. We will give you the training and opportunities to unleash your ambition.
Summary of Responsibilities:
  • Technical service agent, Energy Home will be responsible for handling technical diagnostic and remote troubleshooting customer calls of Energy Home charging equipment to support with customer care cases and other adjacencies.
  • This position reports to the Energy Customer Support Ops Lead.

Key Responsibilities:
Technical diagnosis and troubleshooting
  • Navigate available tools to perform remote diagnosis & troubleshooting
  • Provide resolution guidance for site visits to other parties
  • Ensure high customer satisfaction during issue resolution
  • Case Management
  • Create/update cases in Salesforce
  • Work with logistics for parts ordering/return
  • Serve as lead for technical escalations from service partners, non technical advisors and others
  • Provide training as subject matter expert on technical details
  • Provide flow related insights/feedback to improve efficiencies and customer satisfaction
  • Warranty/RMA/Out of Warranty

In conjunction to general case management responsibilities:
  • Determine warranty status & manage claims
  • Reconcile at month end for claims made with logistics, if required
  • Warm transfers/ service tech scheduling, if required
  • Training
  • Train other agents as required
  • Support creation of training materials based on experience

Required Skills / Experience / Education:
  • Evidence of safety-first attitude
  • IT and wi-fi troubleshooting skillset
  • 3+ years as electrician or working on electrical components, EV charging equipment repair/installation experience strongly preferred
  • Minimum 2 years of experience in a call center/customer facing environment
  • Proficiency in Microsoft Word, Outlook, Teams, PowerPoint, and Excel; and Salesforce
  • The ability to balance competing priorities while maintaining effectiveness in a dynamic, often chaotic environment
  • Adept oral and written communication skills that involves understanding the customer; getting the message across; presenting information effectively; and communicating openly
  • High level of interpersonal skills to work effectively with others
  • Computer skills to develop, maintain, and analyze data
  • Demonstrated ability to learn new technologies and processes, and adapt to change
  • Ability to innovate, solve complex issues, and present new ideas
  • Excellent time management skills - the ability to effectively and efficiently use your time to focus on the most impactful activities and challenge those that distract from the identified goal
  • Responsive and understanding of business issues and data challenges in Aftersales and IT Systems
  • High level of analytical ability where problems are unusual, difficult, or complex
  • Ability to lead problem solving activities and manage resolution targets
  • Associate/Trade degree in related space and or four years of equivalent experience (electrical)
  • Valid driver's license

Additional Info:
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra. We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
  • Medical and Dental (FastTek pays majority of the medical program)
  • Vision
  • Personal Time Off (PTO) Program
  • Long Term Disability (100% paid)
  • Life Insurance (100% paid)
  • 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, and 2023!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
Follow us on Twitter: https://twitter.com/fasttekglobal
Follow us on Instagram: https://www.instagram.com/fasttekglobal
Find us on LinkedIn: https://www.linkedin.com/company/fasttek
You can become a fan of FastTek on Facebook: https://www.facebook.com/fasttekglobal/
AI & Hiring Disclosure
We use AI tools to support parts of our hiring process, such as reviewing applications and identifying potential matches. These tools are designed to promote efficiency, consistency, and fairness, and they are always used under human oversight.
All personal data collected is used solely for recruitment purposes, and you have the right to know, access, or request deletion of your data at any time, subject to legal limits.
If AI will be used in a video interview, you'll be informed in advance and asked for your consent, with the option to opt out.
Our tools are regularly reviewed to detect potential bias and to ensure compliance with all applicable laws and our commitment to inclusive hiring.
To learn more or exercise your rights, please contact us at info@fasttek.com.