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Remote Manufacturing Technical Support Jobs in Michigan

Pyrovio

Ecosys Technical Specialist

Ann Arbor, MI · Remote

Provide technical support to end-users and administrators. * Troubleshoot and resolve technical ... Remote Benefits: * Competitive salary * Comprehensive benefits package * Professional development ...

Pyrovio

Ecosys Technical Specialist

Ann Arbor, MI · On-site +1

Provide technical support to end-users and administrators. * Troubleshoot and resolve technical ... Remote Benefits: * Competitive salary * Comprehensive benefits package * Professional development ...

Expleo

Talent Acquisition Specialist

Troy, MI · On-site +1

$82K/yr

United States (Remote or Hybrid to Troy, MI) Compensation: $62,000 - $70,000 base salary plus ... supporting engineering, technical, manufacturing, aerospace, automotive, or professional services ...

Expleo

Talent Acquisition Specialist

Troy, MI · On-site +1

$82K/yr

United States (Remote or Hybrid to Troy, MI) Compensation: $62,000 - $70,000 base salary plus ... supporting engineering, technical, manufacturing, aerospace, automotive, or professional services ...

EMAG LLC

Technical Sales Engineer

Farmington, MI · Remote

Position Summary The Technical Sales Engineer supports the Technical Sales Manager and the broader ... The Technical Sales Engineer participates in customer meetings, evaluates manufacturing processes ...

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Remote Manufacturing Technical Support information

What are the key skills and qualifications needed to thrive as a Remote Manufacturing Technical Support specialist, and why are they important?

To thrive as a Remote Manufacturing Technical Support specialist, you need a solid background in manufacturing processes, troubleshooting, and technical problem-solving, usually supported by an engineering degree or relevant technical certification. Familiarity with remote diagnostic tools, ERP/MES systems, and support ticketing platforms is commonly required. Strong communication, patience, and the ability to explain complex technical issues clearly are essential soft skills. These abilities ensure efficient issue resolution, minimize production downtime, and maintain high customer satisfaction in a remote support environment.

How does a Remote Manufacturing Technical Support professional effectively collaborate with on-site teams to resolve technical issues?

Remote Manufacturing Technical Support professionals work closely with on-site engineers, operators, and maintenance staff through various digital communication channels such as video calls, remote desktop access, and collaborative project management tools. Building strong relationships and maintaining clear, detailed documentation are essential for troubleshooting equipment or process issues from a distance. Frequent, proactive communication and a thorough understanding of plant systems enable remote support staff to guide on-site teams through diagnostics, repairs, and process optimizations efficiently. This collaboration ensures timely issue resolution and minimizes production downtime.

What is the difference between Remote Manufacturing Technical Support vs Remote Manufacturing Engineer?

AspectRemote Manufacturing Technical SupportRemote Manufacturing Engineer
CredentialsTechnical certifications, associate degrees, or relevant experienceBachelor's or higher in engineering or related fields, certifications may vary
Work EnvironmentCustomer support centers, remote troubleshooting, on-site visits occasionallyDesign, process improvement, remote collaboration, occasional site visits
Employer & Industry UsageManufacturing companies, equipment suppliers, service providersManufacturing firms, engineering consultancies, R&D departments
Search & Comparison IntentTechnical support roles, troubleshooting, customer serviceProcess design, engineering solutions, system optimization

Remote Manufacturing Technical Support focuses on troubleshooting, assisting clients with equipment issues, and providing technical guidance remotely. In contrast, Remote Manufacturing Engineer involves designing processes, improving manufacturing systems, and developing solutions, often requiring a higher level of engineering education. Both roles may work remotely but serve different functions within the manufacturing industry.

What is a Remote Manufacturing Technical Support specialist?

A Remote Manufacturing Technical Support specialist provides technical assistance and troubleshooting for manufacturing equipment and processes from a remote location. They help diagnose and resolve issues related to machinery, software, and production systems by communicating with on-site staff via phone, email, or video conferencing. Their goal is to minimize downtime and ensure smooth operations by offering expert guidance without needing to be physically present at the manufacturing facility.
What are popular job titles related to Remote Manufacturing Technical Support jobs in Michigan? For Remote Manufacturing Technical Support jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Remote Manufacturing Technical Support jobs in Michigan look for? The top searched job categories for Remote Manufacturing Technical Support jobs in Michigan are:
What cities in Michigan are hiring for Remote Manufacturing Technical Support jobs? Cities in Michigan with the most Remote Manufacturing Technical Support job openings:
Remote Manufacturing Technical Support jobs near you
Infographic showing various Remote Manufacturing Technical Support job openings in Michigan as of June 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% Remote job distribution.
Remote - Technical Support Advisor

Remote - Technical Support Advisor

VXI Global Solutions

Detroit, MI • Remote

$17.31/hr

Full-time

Medical, Dental, Vision, Life

Posted 28 days ago

VXI Global Solutions rating

4.9

Company rating: 4.9 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

60th of 72 rated call and contact centers

Job description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Join Us as a Technical Support Advisor! 
Location: Remote Call Center 
Join Us as a Technical Support Advisor! 

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced call center environment, solving technical problems and guiding customers through their challenges? If you have a love for customer service and a knack for technology, we want you on our team! 

What You’ll Be Doing: 

Customer Service Excellence: 

  • Handle customer inquiries via phone, delivering tailored solutions to technical issues. 

  • Communicate clearly and effectively, both verbally and in writing, ensuring each interaction exceeds expectations. 

Technical Support & Troubleshooting: 

  • Diagnose, troubleshoot, and resolve issues related to iOS, macOS, smartphones, tablets, or PCs. 

  • Use multiple systems to research and deliver efficient, real-time solutions. 

Adaptability in Communication: 

  • Connect with a diverse range of customers by adjusting your communication style to meet their needs. 

  • Recognize and respond to verbal and non-verbal cues to provide an enhanced support experience. 

Team Collaboration: 

  • Collaborate with fellow advisors to share expertise, solve problems, and achieve team goals. 

What We’re Looking For: 

Customer Service Focus: 

  • Experience in customer-facing roles, such as in a call center or support environment (volunteer or academic experience counts too!). 

Technical Enthusiasm: 

  • A solid understanding of iOS, macOS, smartphones, tablets, or PCs—and a passion for troubleshooting. 

Resilience Under Pressure: 

  • Stay professional and composed in high-pressure situations, even when faced with criticism or setbacks. 

Learning & Growth Mindset: 

  • Open to feedback and coaching, with a drive to continuously improve and excel. 

What You Bring: 

  • Proven experience in customer support or technical assistance, ideally in a call center setting. 

  • Strong verbal and written communication skills. 

  • Problem-solving abilities with a flexible, adaptable approach to challenges. 

  • Confidence in navigating multiple software tools and systems to resolve issues. 

  • A self-motivated attitude with effective time management skills. 

What You’ll Get: 

Competitive Pay: 

  • $17.31 per hour, with opportunities for performance-based incentives. 

Comprehensive Benefits: 

  • Full health insurance package, including medical, dental, and vision coverage. 

Cell Phone Perks: 

  • $25/month per line for unlimited phone, text, and data (restrictions may apply). 

Training and Growth: 

  • Paid training to set you up for success. 

  • Career advancement opportunities with a globally renowned leader in technology innovation. 

Referral Bonuses: 

  • Earn ongoing bonuses for referring new employees through our Referral for Life Program. 

Supportive, Inclusive Environment: 

  • Thrive in a dynamic virtual work environment with a team that’s dedicated to your success. 

  • Enjoy a culture that values diversity—we are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans. 

Remote Work Requirements

  • Private Workspace: A quiet, dedicated workspace with no distractions. 

  • Ergonomics: A comfortable desk setup with all necessary equipment. 

  • Internet: A reliable internet connection with a minimum of 20 Mbps download and 10 Mbps upload speed. 

  • Ethernet Connection: Must be hardwired; Wi-Fi is not acceptable.

Why You’ll Love Working Here: 

At VXI, we value your contributions and commitment. Joining us means becoming part of a supportive, innovative team that champions continuous learning and career development. Whether you’re driven by curiosity, passion, or technical expertise, you’ll find the perfect space to grow and succeed with us. 

Ready to Take the Next Step? 

Apply today to become a Technical Support Advisor and help us create extraordinary customer experiences! 

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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