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Remote Pos Support Jobs in Michigan (NOW HIRING)

Technical Program Manager

Midland, MI · Remote

$110K - $143K/yr

... remote Preferred: * Experience using Microsoft Word, Excel, and PowerPoint * Experience supporting ... POS modernization, store systems, and enterprise platform deployments across thousands of locations.

Technical Program Manager

Detroit, MI · Remote

$127K - $165K/yr

... remote Preferred: * Experience using Microsoft Word, Excel, and PowerPoint * Experience supporting ... POS modernization, store systems, and enterprise platform deployments across thousands of locations.

Technical Program Manager

Grand Rapids, MI · Remote

$123K - $160K/yr

... remote Preferred: * Experience using Microsoft Word, Excel, and PowerPoint * Experience supporting ... POS modernization, store systems, and enterprise platform deployments across thousands of locations.

Technical Program Manager

Lansing, MI · Remote

$130K - $169K/yr

... remote Preferred: * Experience using Microsoft Word, Excel, and PowerPoint * Experience supporting ... POS modernization, store systems, and enterprise platform deployments across thousands of locations.

Remote Pos Support information

What is a Remote POS Support specialist?

A Remote POS (Point of Sale) Support specialist is a professional who provides technical assistance and troubleshooting for POS systems from a remote location. They help retail, restaurant, or service businesses resolve software, hardware, or network issues affecting their sales terminals. Their duties often include guiding users through problem-solving steps, configuring systems, and escalating complex issues as needed. Remote POS Support specialists play a crucial role in minimizing downtime and ensuring smooth sales operations.

What are the key skills and qualifications needed to thrive as a Remote POS Support Specialist, and why are they important?

To thrive as a Remote POS Support Specialist, you need strong troubleshooting abilities, familiarity with point-of-sale (POS) systems, and typically a background in IT support or customer service. Experience with remote desktop tools, ticketing systems, and knowledge of specific POS software platforms like Square, Clover, or NCR is often required. Excellent communication, patience, and problem-solving skills help you resolve issues efficiently and maintain positive client relationships. These skills ensure quick and effective support, minimize downtime for businesses, and uphold customer satisfaction in a remote environment.

What is the difference between Remote Pos Support vs Remote Customer Service Representative?

AspectRemote Pos SupportRemote Customer Service Representative
Required CredentialsBasic computer skills, POS system knowledgeCommunication skills, customer service experience
Work EnvironmentRetail or hospitality settings, remote support for POS systemsCall centers, retail, or online support roles
Employer & Industry UsageRetail, hospitality, food serviceVarious industries including retail, telecom, e-commerce
Common Search & ComparisonYesNo

Remote Pos Support focuses on assisting businesses with POS system issues, requiring technical knowledge of POS hardware and software. In contrast, Remote Customer Service Representatives handle general customer inquiries, emphasizing communication and problem-solving skills. While both roles involve remote work, they serve different industry needs and skill sets.

What are some common challenges faced by Remote POS Support specialists, and how can they effectively address them?

Remote POS Support specialists often encounter challenges such as troubleshooting technical issues without physical access to the hardware, communicating clearly with non-technical users, and managing multiple support requests simultaneously. To address these challenges, successful specialists rely on strong problem-solving skills, clear written and verbal communication, and effective use of remote access tools. Building rapport with clients and following structured troubleshooting procedures also help ensure issues are resolved efficiently and professionally.
What job categories do people searching Remote Pos Support jobs in Michigan look for? The top searched job categories for Remote Pos Support jobs in Michigan are:
What cities in Michigan are hiring for Remote Pos Support jobs? Cities in Michigan with the most Remote Pos Support job openings:
Middle School Instructor (fully remote)

Middle School Instructor (fully remote)

My Virtual Academy

Detroit, MI • On-site, Remote

$23.72/hr

Full-time

Retirement, PTO

Posted 4 days ago


Job description

MY VIRTUAL ACADEMY
Middle School Instructor
Full-Time | Remote (United States)
Bring lessons to life in the virtual classroom and keep middle school students engaged, supported, and progressing toward their goals.
Position Title: Middle School Instructor
Employment Type: Full-Time
Work Hours: Monday-Friday, 9:00 AM-3:00 PM EST
Location: Remote - work from anywhere in the U.S. with reliable internet. We are unable to hire candidates in the Pacific Coast region.
Reports To: Middle School Team Leader
Pay Rate: Starting at $23.72/hour (Bachelor's Degree and an active teaching certification)
Company Overview
My Virtual Academy is dedicated to providing innovative educational solutions that empower students across Michigan. Since its inception in 1991, the academy has stood at the forefront of educational innovation, offering tailored, tuition-free education services to a diverse array of learners. With a commitment to flexibility and accessibility, My Virtual Academy provides 100% virtual classes, round-the-clock access to learning materials, and essential tech support, helping students from grades K-12 achieve their high school diplomas on their own terms.
Position Summary
The Middle School Instructor supports and helps lead instruction within My Virtual Academy's virtual middle school learning environment. Working closely with curriculum teachers, the Instructor helps deliver lessons during learning labs, manages the virtual classroom, takes accurate attendance, maintains a focused and orderly setting, and provides direct support to students during class sessions. The Instructor ensures a smooth, organized, and engaging learning experience that keeps middle school students progressing through their coursework.
Key Responsibilities
Instruction & Learning Lab Support
  • Prepare for and support instruction during scheduled learning labs, helping deliver lessons aligned with MVA's curriculum to keep students progressing through their coursework.
  • Monitor the virtual classroom's waiting room and admit attendees based on established criteria.
  • Take accurate attendance of students and track learning lab participation.
  • Monitor chat interactions to keep students focused and on task, and send messages to facilitate classroom management.
  • Remove students from the virtual classroom when necessary, according to guidelines.
  • Support curriculum teachers with attendance, technology, and classroom management during assigned learning labs.
  • Work closely with other middle school staff to ensure a cohesive educational experience.

Team & Meetings
  • Attend all required trainings, weekly team meetings, all-staff and middle school staff meetings, support staff meetings, and 1:1 meetings with your Lead as scheduled.
  • Perform additional tasks as assigned by Lead Teachers or Middle School Coordinators.

Required Education and Experience
  • Bachelor's degree in Education or a related field required.
  • Valid Michigan teaching certification covering the middle school grade level required. If not currently in Michigan, must obtain a Michigan certificate within 3 months of hire.
  • Proven experience in classroom management, teaching, or virtual learning environments.
  • Successful completion of a background check and fingerprinting.

Preferred Qualifications
  • Experience with educational technology platforms such as Edmentum and online communication tools.
  • Proven ability to manage multiple tasks effectively and maintain organized, accurate records.
  • Experience instructing or supporting middle school-aged students in a virtual setting.

Competencies
Communication Skills: Excellent verbal and written communication to engage students and parents and interact effectively with teachers.
Organizational Skills: Strong ability to plan, organize, and execute multiple tasks efficiently in a fast-paced virtual environment.
Technical Proficiency: Comfortable with virtual learning platforms and classroom management tools.
Interpersonal Skills: Builds rapport with students and maintains patience and professionalism while collaborating with staff and teachers.
Adaptability: Quickly adapts to new technologies and the changing needs of a virtual classroom.
Problem Solving: Effective at identifying and resolving issues that may affect student engagement and attendance.
Benefits & Perks
We invest in our team because we know great people power great outcomes for students. Here's a snapshot of what you'll enjoy as part of the My Virtual Academy family:
  • Paid Time Off (PTO)-recharge, reset, and take care of what matters.
  • Employee Assistance Program (EAP)-confidential support for life's ups and downs.
  • IRA and wellness initiatives-plan for your future and prioritize your well-being.
  • Educational benefits after one year-keep learning and growing with us.
  • Paid volunteer hours-give back to causes you care about, on the clock.
  • Professional growth opportunities and ongoing training-build your career while you build futures.

Work Environment
This remote position allows you to work from anywhere in the United States with a reliable internet connection; however, we are unable to hire candidates in the Pacific Coast region. MVA provides a laptop and monitor to set you up for success. Middle school staff are expected to work Monday through Friday from 9 AM to 3 PM EST, with remaining hours flexible and additional hours as needed for training and meetings. Staff must be available from the start of summer training through the last district end date. Our team values flexibility but emphasizes staying connected and engaged through regular virtual meetings and check-ins.
Company Commitment
My Virtual Academy is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.