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Pos Support Manager Jobs in Michigan (NOW HIRING)

Our Technical Support Team plays a critical role in delivering high-impact customer support by ... CRM platforms, and a variety of serial- and network-connected devices. We are looking for ...

IT Manager

Traverse City, MI · On-site

$75K - $80K/yr

Technical support includes, but is not limited to workstation and printer installation and ... Work closely with on property staff on systems related issues pertaining to the PMS, POS

IT Manager

Traverse City, MI · On-site

$75K - $80K/yr

Technical support includes, but is not limited to workstation and printer installation and ... Work closely with on property staff on systems related issues pertaining to the PMS, POS

... based CRM, and various serial and network connected devices. This is a full-time position that ... Support, Troubleshooting, POS Troubleshooting, Customer service, Help desk support, Windows 10, ...

New

QA Test Engineer-POS

Ann Arbor, MI · On-site

$33 - $45/hr

SQL Server and SQL Server Management Studio are a plus. * Experience using Splunk analytics to ... Present testing results to support sign-off on software functionality for production releases.

Be Seen First

Overview Join our dynamic team as a Shift Supervisor/Assistant Manager in Training and become a ... POS and Micros POS for order processing, cash handling, and transaction accuracy * Support ...

IT Equipment & Infrastructure Support * Manage workstations, POS lanes, and printers, including inventory control, maintenance, and new deployments. Other IT assets under Help Desk management include ...

Help Desk Manager

Ann Arbor, MI · On-site

$60K - $75K/yr

IT Equipment & Infrastructure Support * Manage workstations, POS lanes, and printers, including inventory control, maintenance, and new deployments. Other IT assets under Help Desk management include ...

Sales Support Associate III

Birch Run, MI · On-site

$13.75 - $17.75/hr

Manage stock levels, replenish sales floor, and execute visual merchandising updates. * Support ... POS and Internet), utilize walkie talkie, understand and read price and product release sheets.

Sales Support Associate III

Grand Rapids, MI · On-site

$16.25 - $21.25/hr

Manage stock levels, replenish sales floor, and execute visual merchandising updates. * Support ... POS and Internet), utilize walkie talkie, understand and read price and product release sheets.

Sales Support Associate III

Auburn Hills, MI · On-site

$16 - $20.75/hr

Manage stock levels, replenish sales floor, and execute visual merchandising updates. * Support ... POS and Internet), utilize walkie talkie, understand and read price and product release sheets.

Sales Support Associate III

Grand Rapids, MI · On-site

$16.25 - $21.25/hr

Manage stock levels, replenish sales floor, and execute visual merchandising updates. * Support ... POS and Internet), utilize walkie talkie, understand and read price and product release sheets.

Sales Support Associate III

Byron Center, MI · On-site

$15.50 - $20/hr

Manage stock levels, replenish sales floor, and execute visual merchandising updates. * Support ... POS and Internet), utilize walkie talkie, understand and read price and product release sheets.

Sales Support Associate III

Howell, MI · On-site

$16 - $20.50/hr

Manage stock levels, replenish sales floor, and execute visual merchandising updates. * Support ... POS and Internet), utilize walkie talkie, understand and read price and product release sheets.

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Pos Support Manager information

What is a POS Support Manager?

A POS (Point of Sale) Support Manager is responsible for overseeing the support and maintenance of POS systems in retail or hospitality environments. They manage a team that troubleshoots technical issues, coordinates software or hardware updates, and ensures smooth operations for payment and transaction processing. The role often involves collaborating with IT, vendors, and store staff to resolve problems quickly and improve system reliability. Additionally, POS Support Managers may provide training, develop support procedures, and monitor system performance to deliver excellent customer service.

What are the key skills and qualifications needed to thrive as a POS Support Manager?

To thrive as a POS Support Manager, you need a solid understanding of point-of-sale systems, troubleshooting, and IT support principles, often supported by a degree in information technology or related fields. Familiarity with POS hardware/software, ticketing systems, and certifications like CompTIA A+ or ITIL are commonly required. Strong leadership, communication, and problem-solving skills help manage support teams and resolve client issues efficiently. These abilities are crucial to ensure seamless POS operations, minimize downtime, and maintain high customer satisfaction.

What are some common challenges faced by a POS Support Manager, and how can they be addressed?

A POS Support Manager often faces challenges such as ensuring quick resolution of technical issues, managing diverse team skillsets, and keeping up with evolving POS technologies. Effective communication and prioritization are key to balancing urgent troubleshooting with long-term system improvements. Building strong relationships with vendors and internal stakeholders also helps streamline escalations and ensures consistent service delivery. Continuous training and fostering a collaborative team environment can further mitigate these challenges.

What is the difference between Pos Support Manager vs POS Technician?

AspectPos Support ManagerPOS Technician
CredentialsIT or retail management certifications, experience in POS systemsTechnical certifications in POS hardware/software, troubleshooting skills
Work EnvironmentSupervisory role in retail or hospitality settings, overseeing support teamsHands-on technical work, repairing and maintaining POS hardware/software
Employer & IndustryRetail chains, restaurants, hospitality industryPOS hardware/software providers, retail and hospitality sectors

The Pos Support Manager primarily oversees POS support teams, manages system issues, and ensures smooth operations, requiring management and technical knowledge. In contrast, the POS Technician focuses on the technical repair and maintenance of POS hardware and software. Both roles are essential in retail and hospitality environments but differ in responsibilities and skill sets.

What are the most commonly searched types of Pos Support jobs in Michigan?

The most popular types of Pos Support jobs in Michigan are:

What are popular job titles related to Pos Support Manager jobs in Michigan?

For Pos Support Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Pos Support Manager jobs in Michigan look for?

The top searched job categories for Pos Support Manager jobs in Michigan are:

What cities in Michigan are hiring for Pos Support Manager jobs?

Cities in Michigan with the most Pos Support Manager job openings:

Infographic showing various Pos Support Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 22% Part Time, 2% Temporary, 5% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Foodservice Analyst & Kitchen Support - Plum Market Foodservice

Plum Market

Farmington Hills, MI • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 13 days ago


Plum Market rating

6.2

Company rating: 6.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz


Job description

Join the Plum Market Foodservice Team – Where Passion for Food Meets Excellence!

Plum Market is a fast-growing leader in the Food Service industry. We are dedicated to providing the finest selections of All Natural, Organic, Local, and Specialty ingredients, ensuring a high-quality experience for every Guest we serve.

Our Food Service Team Members are at the heart of our operation, bringing a passion for exceptional food and hospitality. Whether preparing fresh meals, serving our Guests, or maintaining the highest food safety standards, we take pride in delivering outstanding quality and service every day.

At Plum Market Food Service, we foster an inclusive and collaborative environment where Team Members are valued and supported. If you’re passionate about food, hospitality, and being part of a dynamic team, we’d love to have you apply!

Why Work at Plum Market Food Service?

Work life balance – Most shifts are Monday thru Friday mornings. Weekends and Holidays off.

Hands-on Training – Gain valuable skills through our exceptional training programs.

Career Growth Opportunities – As a growing company, we provide promotional pathways, so you can advance in your career.

Comprehensive Benefits Package – Medical, dental, and vision coverage for you and your family.

401(k) with Company Match – Available after just six months.

Plum Market Food Service is more than just a workplace – it’s an opportunity to grow your passion for food and hospitality in a rewarding environment.

Employment is contingent upon a successful background check.

Ready to be part of something special? Apply today!

Description:

The Foodservice Analyst & Kitchen Support position is responsible for administrative purchasing, data analysis, POS support, and new location support for the Vice President, Director of Corporate Foodservice, Educational Foodservice, Sports Entertainment Foodservice, and Plum Market partnerships. This role supports Campus locations as needed and assists with new Foodservice openings.

This position plays an important role in maintaining accurate data, supporting cost controls, assisting with recipe and product management, and helping ensure Foodservice systems and processes are organized, consistent, and efficient.

Who you are:

You model and provide exceptional Guest Service.

You have a love of natural, organic, and local food.

You are passionate about food and have experience in the Foodservice industry.

You have strong foodservice product knowledge and a working understanding of the industry.

You are detail-oriented and enjoy working with data, systems, and operational processes.

You are comfortable supporting multiple teams, locations, and business partners.

What you will bring:

Previous chef or foodservice management experience.

Experience working with multiple POS systems, including but not limited to Toast, Square, and Xenial.

Program data management experience related to recipe hosting, nutritional analysis, and organizational software.

Experience controlling costs related to recipes, products, purchasing guides, and operational tools.

The ability to create training plans and oversee the training of Foodservice buyers and support teams.

The ability to create cost comparison worksheets and advise the Vice President and Directors of Foodservice on market trends.

Strong analytical skills and the ability to review data for accuracy, trends, and opportunities.

Excellent written and verbal communication skills.

Strong organizational skills and the ability to manage multiple priorities.

Extensive knowledge of Microsoft Office applications.

Experience with Google Drive, SharePoint, and other data organization platforms.

What you will do:

Manage program data, including recipe hosting, nutritional analysis, Google Drive organization, and SharePoint organization for Corporate Foodservice, Educational Foodservice, Sports Entertainment Foodservice, and Plum Market partnerships.

Support POS system setup, updates, maintenance, and troubleshooting for Foodservice locations and partnerships.

Assist with POS menu builds, item maintenance, pricing updates, reporting, and system consistency across platforms, including Toast, Square, and Xenial.

Support cost control processes related to recipes, products, purchasing guides, and operational systems.

Prepare and review financial reporting, cost comparison worksheets, and other analysis to support Foodservice leadership.

Assist the Vice President and Directors of Foodservice by reviewing market trends, pricing changes, and product data.

Provide Campus Director support, including training, training material development, and operational system support.

Assist with new campus location openings, including setup support, training support, purchasing organization, POS coordination, and system readiness.

Work with Plum Market partners to support accurate data, organized processes, and consistent Foodservice execution.

Maintain strong communication with Foodservice leadership, Campus Directors, buyers, and support teams to ensure accurate and timely information.


What Plum Market employees say

Pay

Hours and flexibility

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