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Pos Support Manager Jobs in Michigan (NOW HIRING)

Aventura

Bar Manager

Ann Arbor, MI

Comfortable using restaurant POS systems, scheduling software, inventory platforms, and basic ... support spaces. * Lift and carry up to 50 pounds occasionally, including cases of liquor, beer ...

Aventura

Bar Manager

Ann Arbor, MI · On-site

Comfortable using restaurant POS systems, scheduling software, inventory platforms, and basic ... support spaces. * Lift and carry up to 50 pounds occasionally, including cases of liquor, beer ...

Aventura

Bar Manager

Ann Arbor, MI · On-site

Comfortable using restaurant POS systems, scheduling software, inventory platforms, and basic ... support spaces. * Lift and carry up to 50 pounds occasionally, including cases of liquor, beer ...

Aventura Restaurant

Bar Manager

Ann Arbor, MI · On-site

Comfortable using restaurant POS systems, scheduling software, inventory platforms, and basic ... support spaces. * Lift and carry up to 50 pounds occasionally, including cases of liquor, beer ...

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Pos Support Manager information

What is a POS Support Manager?

A POS (Point of Sale) Support Manager is responsible for overseeing the support and maintenance of POS systems in retail or hospitality environments. They manage a team that troubleshoots technical issues, coordinates software or hardware updates, and ensures smooth operations for payment and transaction processing. The role often involves collaborating with IT, vendors, and store staff to resolve problems quickly and improve system reliability. Additionally, POS Support Managers may provide training, develop support procedures, and monitor system performance to deliver excellent customer service.

What are the key skills and qualifications needed to thrive as a POS Support Manager?

To thrive as a POS Support Manager, you need a solid understanding of point-of-sale systems, troubleshooting, and IT support principles, often supported by a degree in information technology or related fields. Familiarity with POS hardware/software, ticketing systems, and certifications like CompTIA A+ or ITIL are commonly required. Strong leadership, communication, and problem-solving skills help manage support teams and resolve client issues efficiently. These abilities are crucial to ensure seamless POS operations, minimize downtime, and maintain high customer satisfaction.

What are some common challenges faced by a POS Support Manager, and how can they be addressed?

A POS Support Manager often faces challenges such as ensuring quick resolution of technical issues, managing diverse team skillsets, and keeping up with evolving POS technologies. Effective communication and prioritization are key to balancing urgent troubleshooting with long-term system improvements. Building strong relationships with vendors and internal stakeholders also helps streamline escalations and ensures consistent service delivery. Continuous training and fostering a collaborative team environment can further mitigate these challenges.

What is the difference between Pos Support Manager vs POS Technician?

AspectPos Support ManagerPOS Technician
CredentialsIT or retail management certifications, experience in POS systemsTechnical certifications in POS hardware/software, troubleshooting skills
Work EnvironmentSupervisory role in retail or hospitality settings, overseeing support teamsHands-on technical work, repairing and maintaining POS hardware/software
Employer & IndustryRetail chains, restaurants, hospitality industryPOS hardware/software providers, retail and hospitality sectors

The Pos Support Manager primarily oversees POS support teams, manages system issues, and ensures smooth operations, requiring management and technical knowledge. In contrast, the POS Technician focuses on the technical repair and maintenance of POS hardware and software. Both roles are essential in retail and hospitality environments but differ in responsibilities and skill sets.

What are the most commonly searched types of Pos Support jobs in Michigan?

The most popular types of Pos Support jobs in Michigan are:

What are popular job titles related to Pos Support Manager jobs in Michigan?

For Pos Support Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Pos Support Manager jobs in Michigan look for?

The top searched job categories for Pos Support Manager jobs in Michigan are:

What cities in Michigan are hiring for Pos Support Manager jobs?

Cities in Michigan with the most Pos Support Manager job openings:

Pos Support Manager jobs near you
Infographic showing various Pos Support Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 22% Part Time, 2% Temporary, 5% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Finance Systems & Process Optimization Admin

Continental Services

Sterling Heights, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

Finance Systems & Process Optimization Admin
Department: Information Technology 500003
Employment Type: Full Time
Location: Sterling Heights
Reporting To: Matt Knutson
Description
A Taste of Who We Are:
Backed by a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services, Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine, the industry's source for food service news and trends.
Our Mission
Delight our guest. Every meal. Every day.
Our Core Values
Exceptional - We recruit and retain phenomenal people who consistently go the extra mile to deliver results that lead the industry.
Hospitality - We are tirelessly committed to providing the highest quality food, beverages, and service by anticipating our guests' needs so they can count on memorable experiences every time.
Collaboration - We prioritize working together with a shared vision and effective & transparent communication, we unite as one team to achieve remarkable experiences.
Responsibility - we hold ourselves accountable to be there for our team and clients, to deliver what we say we will, when we say we will and check in on progress along the way.
Innovation - We are forward-thinkers always looking for new processes, technologies, and techniques to increase efficiencies and scalability to improve our services.
The Experience You'll Create:
This role will act as a Product Manager for Financial Systems, and will be responsible for the ownership, direction, and continuous improvement of finance systems (accounting platforms, Sage, integrations). This role translates business strategy into actionable product roadmaps, system enhancements, and operational improvements, while ensuring solutions are reliable, scalable, and user-friendly. The Product Manager serves as a bridge between business stakeholders, IT, vendors, and end users, operating with increasing independence and accountability. In addition, this role provides people leadership through mentoring, coaching, and developing Product Administrators and junior team members.
  • Own the end-to-end lifecycle of financial systems (ERP, accounting platforms, reporting tools, POS integrations, etc.)
  • Define and execute product roadmaps aligned with Finance and business objectives.
  • Balance operational support, enhancements, and strategic initiatives to maximize business value.
  • Define KPIs and success metrics related to system performance, financial accuracy, and user adoption.
  • Partner with Finance, Accounting, and Operations teams to understand workflows, reporting needs, and pain points.
  • Analyze financial processes (GL, AP/AR, billing, reporting, reconciliations) and identify system optimization opportunities.
  • Translate business requirements into user stories, workflows, and system configurations.
  • Ensure data integrity, auditability, and compliance within financial systems.
  • Support financial reporting, data validation, and reconciliation processes.
  • Provide hands-on administration, configuration, and support for financial and related SaaS systems.
  • Troubleshoot system issues and coordinate resolution with IT and vendors.
  • Manage system upgrades, releases, and enhancements.
  • Maintain system documentation, data mappings, and process flows.
  • Support user access, roles, and security governance.
  • Manage backlog, prioritization, and delivery using Jira or similar tools.
  • Lead sprint planning, backlog grooming, and cross-functional coordination.
  • Oversee testing (UAT), data validation, and post-release support.
  • Manage dependencies, risks, and change impacts across teams.
  • Act as primary liaison between Finance, IT, Operations, and external vendors.
  • Communicate system changes, priorities, and impacts effectively to stakeholders.
  • Provide day-to-day leadership, mentoring, and coaching to Product Administrators or junior product team members.
  • Support onboarding, skill development, performance feedback, and career progression for team members.
  • Set clear expectations, delegate effectively, and foster accountability and collaboration.
  • Partner with vendors on roadmap alignment and issue resolution.
  • Training, Adoption & Continuous Improvement.
  • Develop and deliver system training and user support.
  • Drive adoption of new features and process improvements.
  • Identify opportunities to simplify workflows and improve efficiency.
  • Promote a culture of ownership, accountability, and continuous improvement
  • Performs other related duties as assigned.

Ingredients for Thriving:
  • Bachelor's degree in Information Technology, Business, Finance, Accounting, or related field (or equivalent experience).
  • 4-7+ years of experience in financial systems, business applications, or product management roles.
  • Strong understanding of financial processes (GL, AP/AR, reporting, reconciliations).
  • Experience with ERP systems or financial platforms (e.g., Sage - preferred, Workday, NetSuite, Oracle, Dynamics, etc.)
  • Background in Finance, Accounting, or Financial Systems Analysis
  • Experience with data/reporting tools (Power BI, SQL, etc.)
  • Experience supporting audits or compliance processes.
  • Experience owning systems or products from intake through delivery and support.
  • Strong analytical and problem-solving skills with attention to data accuracy.
  • Experience gathering requirements and translating them into technical solutions.
  • Proficiency with Jira or similar tools for backlog and delivery management.
  • Excellent communication skills across technical and non-technical stakeholders.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Experience working with SaaS systems, integrations, and reporting tools preferred.
  • Location(s) & Logistics:
  • Prolonged periods of sitting at a desk and working on a computer.
  • The role will be hybrid with locations in Sterling Heights and Troy.
  • Occasional Travel is required for this role to visit customer sites and warehouses.

Savor the Benefits:
We offer a range of benefits for eligibles team members, including:
  • Health Coverage - Medical, Dental and Vision
  • Voluntary Life/AD&D, Short-Term and Long-Term Disability, Critical Illness
  • 401(k)
  • Paid Time Off
  • Wellness Programs
  • Additional Perks

To see a summary of current benefits, please visithttps://www.continentalserves.com/work-at-continental/#benefits#LI-KR1

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