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Ford House – The Continental - Speedster Attendant

The position is responsible for preparing and serving quality food and beverage products consistently for all customers by adhering to all recipe and presentation standards to provide an exceptional experience to all those who visit Ford House.

From humble beginnings as a coffee and vending provider in 1989, Continental Services has grown into Michigan's largest foodservice management company. Today, our business offerings provide a wide range of custom corporate dining solutions, refreshment services along with catering and events through an impressive lineup of brands. We believe in hiring people who want to be part of a team dedicated to outstanding customer service, the highest professional standards, and a commitment to flawless product quality. At Continental Services you can make a difference while delighting our guests every meal, every day. Continental Services is the exclusive provider of food and beverage operations at the Edsel & Eleanor Ford House located in beautiful Grosse Pointe Shores, Michigan. We manage the newly constructed Continental, an upscale full-service restaurant serving eclectic American cuisine complemented by a full bar, and The Speedster, a café which provides snacks, sandwiches and beverages for guests while touring the grounds.

Key Responsibilities

• Beverage & Food Service: Will assist with all coffee drinks, made to order drinks, basic food prep as well as basic cleaning and organizing of goods. Will brew coffee daily, help fill ice machines, and stock new inventories Will wipe down tables, mop, clean work areas, dish wash and keep cafe clean and well maintained and will help with on-site catering events, assist with set up and service as well as catering pick-ups
• Food Service: Engage with and provide superior service to all customers. Describe menu items to customers or suggest products that might appeal to them. Provide customers with product details, such as ingredients or preparation descriptions. Communicate with customers regarding orders, comments, and complaints.
• Cash Handling: Ring up food orders using cash register and accept payment or make change. Balance receipts and payments in cash registers.
• Teamwork: Contribute to a positive team environment. Recognize and reinforce individual and team accomplishments. Identify alarms or changes in morale and performance. Communicate areas of concern to the manager. Maintain calm demeanor during periods of high volume or unusual events to set a positive example for the team. Anticipate customer and team needs by evaluating the environment, customers and co-workers for shifts or changes in behavior. Communicate observations to manager as necessary.
• Safety & Sanitation: Follow operational policies and procedures. Follow health, safety and sanitation guidelines. Clean, sanitize and organize work areas, utensils, and equipment. Clean service and seating areas. Organize and stock supplies, service stations and products. Check temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning. Scrub and polish counters, tables, and other equipment. Clean glasses, dishes, and fountain equipment. Perform other duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
• Additional projects and assignments as needed.

Skills, Knowledge & Expertise

• Job Qualifications:
  • Ability to learn new things and demonstrate the ability to apply new skills.
  • Ability to work with little guidance, following previously provided instructions once trained.
  • Ability to maintain regular and consistent attendance and punctuality.
• Minimum Qualifications:
  • 1 year of Barista experience required. Strong food prep skills preferred.
  • Willingness to comply with strict dress code requirements.
  • Willingness to maintain personal hygiene and follow hand washing requirements.
• Preferred Qualifications:
  • Demonstrated willingness and ability to meet operating policies and standards.
  • Demonstrated ability to engage with and understand others, including discovering and responding to customer needs through clear and pleasant communication.