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Dialog Direct Jobs in Michigan (NOW HIRING)

RightStone

Material Handler

Grant, MI · On-site

$18 - $20/hr

RightStone's Excellence Centered approach to contract, contract to hire, and direct hire services ... dialog that truly speaks to our clients. Our dedicated focus to our clients brings our most ...

blueStone

Sr SAP ABAP Developer

Lansing, MI · On-site

$62.50 - $84.50/hr

Demonstrate the ability to organize, control, and direct work assignments for self and team members ... Dialog Programming, ALV reports, Interfaces using BAPI's/IDOC's, RFC's, eCATT, CATT, Forms which ...

All JobsDialog Direct JobsDialog Direct Jobs in Michigan

Dialog Direct information

See Michigan salary details

$28.3K

$48.7K

$76.3K

How much do dialog direct jobs pay per year?

As of Jun 22, 2026, the average yearly pay for dialog direct in Michigan is $48,727.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,900.00 and $54,900.00 per year, depending on experience, location, and employer.

What is the difference between Dialog Direct vs Customer Service Representative?

AspectDialog DirectCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Industry UsageCustomer support, telemarketing, salesCustomer support, sales, technical support
Common Search/ComparisonDialog Direct vs Customer Service Representative

Dialog Direct and Customer Service Representatives often share similar roles in customer support and telecommunication industries. While both positions require comparable credentials and work in call centers or support environments, Dialog Direct typically refers to a specific company specializing in outsourced customer service and telemarketing. Customer Service Representatives is a broader term used across various companies and industries. Understanding these differences helps job seekers identify opportunities aligned with their skills and career goals.

What are the most common challenges faced by customer service representatives at Dialog Direct, and how can new hires best prepare for them?

Customer service representatives at Dialog Direct often face the challenge of managing high call volumes while maintaining a positive and helpful attitude. Additionally, handling difficult or upset customers can be demanding, especially during peak times. New hires can best prepare by practicing active listening, developing strong communication skills, and becoming familiar with the company's products or services. Training provided by Dialog Direct is comprehensive, but staying adaptable and open to feedback will help you succeed in this fast-paced, team-oriented environment.

What are the key skills and qualifications needed to thrive as a Customer Service Representative at Dialog Direct, and why are they important?

To thrive as a Customer Service Representative at Dialog Direct, you need strong communication skills, basic computer proficiency, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and email platforms is commonly required. Patience, active listening, and problem-solving abilities help you stand out in handling diverse customer inquiries. These skills and qualities are crucial for delivering efficient, positive customer experiences and meeting performance targets in a fast-paced environment.

What is Dialog Direct?

Dialog Direct is a customer engagement and business process outsourcing company that specializes in providing customer service, sales, marketing, and support solutions for various industries. They offer services such as call center operations, direct mail, digital marketing, and fulfillment. Dialog Direct partners with businesses to enhance customer experiences, streamline operations, and drive growth through integrated communication strategies.
What are popular job titles related to Dialog Direct jobs in Michigan? For Dialog Direct jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Dialog Direct jobs in Michigan look for? The top searched job categories for Dialog Direct jobs in Michigan are:
What cities in Michigan are hiring for Dialog Direct jobs? Cities in Michigan with the most Dialog Direct job openings:
Dialog Direct jobs near you
Application Engineering / Customer Service Manager

Application Engineering / Customer Service Manager

Jatca Inc.

Livonia, MI

Other

Posted 12 days ago

Job description

The Application Engineering / Customer Servce Manager is directly responsible for managing, overseeing and coordinating of all day-to-day distribution activities, customer service and engineering operations. These duties include managing Customer Service Representatives and Application Engineers. This position will partner with the other managers in the branch to jointly lead all activities efficiently and effectively. This position will also partner with other locations Operations/Customer Service Managers to ensure consistency and efficiency across the company.
Essential Duties and Responsibilities:
  • Prioritize, schedule and delegate work assignments, and directly supervise day-to-day Michigan customer service and engineering operations to ensure the meeting of revenue and profit goals. Ensure that all groups meet their performance expectations and work within their budgetary constraints.
  • Develop a strong relationship with our top customers to create a platform for an open dialog of communication.
  • Assist Customer Service Representatives and Application Engineers in their daily activities to meet customers deadlines.
  • Learn the basics and the application of all of our products so support can be provided to direct reports.
  • Process orders and quotes as necessary to assist in timeliness.
  • Work with Director of Engineering, Program Manager, and Warehouse Manager to determine proper fluid fill spare parts part numbers and process quote to customer.
  • Oversee and ensure all invoicing is carried out each month at the branch.
  • Assist VP Operations in the development of short term and long-range strategies, plans, and budgets based on corporate goals and growth objectives.
  • Review ongoing performance results to targets, activity reports to measure productivity and identify areas needing cost reduction or process improvement. Ensure that all reports are accurate and up to date.
  • Assist in establishing and implementing departmental policies, goals, objectives and procedures that will maximize revenue and increase efficiency.
  • Partner with VP Operations to coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.
  • Coach and develop staff to enhance the effectiveness of employee performance in achieving the goals and objectives of the company.
  • Identify and recommend development plans for Customer Service Representatives and Application Engineers in the branch.
  • Partner with Warehouse Manager to manage the movement of goods into the production facility to ensure efficiency and effective use of resources and space and maintain a safe work environment in operations.
  • Work with Materials Manager on inventory and slow-moving inventory contests, returns, and improvement opportunities.
  • Partner with the Sales Manager and Business Developer to support each other's teams, strategic opportunities, and working through day-to-day challenges to achieve the overall goals and objectives.
  • Partner with Operations/Customer Service Managers from the other branches to develop and implement operations strategies to improve execution, provide additional value to customers in a cost-effective manner, and implement best practices across all branches.
  • Evaluate staff's work performance through semiannual reviews.
  • Make recommendations for wage adjustments, addressing performance issues, and hiring and firing ofpersonnel.
  • Ensure the training of new and existing employees on the procedures, processes and methods required to achieve organization standards for quality, quantity, and safety.
  • Assist in the planning and executing of product training requirements for new and existing employees to achieve multiple employees on your team obtaining expert knowledge of our major products.
  • Other duties and responsibilities that management may deem necessary.
Education/Skills/Experience
Required:
  • Three to five years previous customer service and engineering management experience
  • Bachelor's degree in related management field or equivalent experience
  • Strong communication skills, written and verbal
  • Strong analytical, numerical and reasoning abilities
  • Experience in customer interactions and relationships
  • Leadership Orientation- Actively seeks ways in which to act as a role model, guide, develop and mentor others
  • Initiative- Engages in proactive behavior and ability to take action with minimum direction
  • Adaptability- Responds effectively to changes
  • Excellent Microsoft Office skills
Preferred:
  • Industrial distribution experience
  • Inventory management experience
  • Product knowledge
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About Jatca

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Rochester Hills, MI, US

Year founded

1999

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