ZipRecruiter

Log In

1

Dialog Direct Jobs in Detroit, MI (NOW HIRING)

RightStone

Warehouse Associate

Warren, MI · On-site

$20.66/hr

RightStone's Excellence Centered approach to contract, contract to hire, and direct hire services ... dialog that truly speaks to our clients. Our dedicated focus to our clients brings our most ...

New

All JobsDialog Direct JobsDialog Direct Jobs in Detroit, MI

Dialog Direct information

See Detroit, MI salary details

$28.6K

$49.2K

$77K

How much do dialog direct jobs pay per year?

As of Aug 9, 2026, the average yearly pay for dialog direct in Detroit, MI is $49,184.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,300.00 and $55,400.00 per year, depending on experience, location, and employer.

What is the difference between Dialog Direct vs Customer Service Representative?

AspectDialog DirectCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Industry UsageCustomer support, telemarketing, salesCustomer support, sales, technical support
Common Search/ComparisonDialog Direct vs Customer Service Representative

Dialog Direct and Customer Service Representatives often share similar roles in customer support and telecommunication industries. While both positions require comparable credentials and work in call centers or support environments, Dialog Direct typically refers to a specific company specializing in outsourced customer service and telemarketing. Customer Service Representatives is a broader term used across various companies and industries. Understanding these differences helps job seekers identify opportunities aligned with their skills and career goals.

What are the most common challenges faced by customer service representatives at Dialog Direct, and how can new hires best prepare for them?

Customer service representatives at Dialog Direct often face the challenge of managing high call volumes while maintaining a positive and helpful attitude. Additionally, handling difficult or upset customers can be demanding, especially during peak times. New hires can best prepare by practicing active listening, developing strong communication skills, and becoming familiar with the company's products or services. Training provided by Dialog Direct is comprehensive, but staying adaptable and open to feedback will help you succeed in this fast-paced, team-oriented environment.

What are the key skills and qualifications needed to thrive as a customer service representative at Dialog Direct?

To thrive as a Customer Service Representative at Dialog Direct, you need strong communication skills, basic computer proficiency, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and email platforms is commonly required. Patience, active listening, and problem-solving abilities help you stand out in handling diverse customer inquiries. These skills and qualities are crucial for delivering efficient, positive customer experiences and meeting performance targets in a fast-paced environment.

What is Dialog Direct?

Dialog Direct is a customer engagement and business process outsourcing company that specializes in providing customer service, sales, marketing, and support solutions for various industries. They offer services such as call center operations, direct mail, digital marketing, and fulfillment. Dialog Direct partners with businesses to enhance customer experiences, streamline operations, and drive growth through integrated communication strategies.
What are popular job titles related to Dialog Direct jobs in Detroit, MI? For Dialog Direct jobs in Detroit, MI, the most frequently searched job titles are:
What job categories do people searching Dialog Direct jobs in Detroit, MI look for? The top searched job categories for Dialog Direct jobs in Detroit, MI are:
Dialog Direct jobs near you
Infographic showing various Dialog Direct job openings in Detroit, MI as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $49,184 per year, or $23.6 per hour.

Business Analyst (Warehouse Management System)

Qualfon

Highland Park, MI • On-site

Full-time

Re-posted 11 days ago

Qualfon rating

7.6

Company rating: 7.6 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

10th of 71 rated call and contact centers

Job description

Overview
Dialog Direct, a Qualfon Company, is seeking a Warehouse Management System Business Analyst to own the connection between warehouse operations and system functionality.
This role focuses on WMS requirements, configuration support, testing, reporting and analytics, and user adoption.
We are looking for a mission-minded team member who demonstrates strong values first, proven skills and experience second, and credentials third. The successful candidate must act with integrity, lead by example, and help the organization adopt better warehouse processes and system discipline.
Skills, talent, and experience are critical to the role, and candidates must be able to execute well and deliver expected outcomes. However, the right values and leadership behaviors are equally important, as the wrong cultural fit can outweigh technical capability. Credentials are considered helpful, but they will not replace a thorough assessment of the candidate's values, operating style, problem-solving ability, and demonstrated results.
Responsibilities
  • Gather and document WMS business requirements across receiving, inventory, picking, packing, shipping, kitting, and returns.
  • Support WMS configuration, testing, issue resolution, and user acceptance testing.
  • Translate operational needs into system workflows, reports, dashboards, and enhancement requests.
  • Partner with operations, IT, engineering, and client teams to ensure WMS capabilities support business requirements.
  • Train users and support change management during implementations and process updates.
  • Monitor WMS performance, data accuracy, and recurring system issues.
  • Act as a mission leader by reinforcing standard processes, supporting user adoption, and modeling strong ownership across the organization.

Qualifications
  • 3-10 years of experience in warehouse systems, fulfillment operations, business analysis, or supply chain technology.
  • Hands-on experience with 3 PL WMS platforms and warehouse transaction flows. Experience with Logiwa or Deposco is a plus.
  • Strong documentation, analytical, communication, and problem-solving skills.
  • Proficiency with Microsoft 365; Excel, reporting tools, SQL, or process mapping experience preferred.
  • Excited about experimenting with AI to optimize workflows and drive efficiencies.
  • Entrepreneurial, hands-on, and comfortable working in a fast-moving environment.
  • Demonstrated integrity, accountability, ownership, and ability to positively influence cross-functional teams.
  • Ability to deliver results without relying solely on formal credentials; practical experience, judgment, and values-based leadership are highly important.

Education
  • Bachelor's degree in business, supply chain, information systems, logistics, or related field preferred.

What Qualfon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply