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Pos Support Manager Jobs (NOW HIRING)

Express Wash Inc

POS Support Agent

Etna, OH · On-site

Ticket Management & Documentation * Log all support requests, troubleshooting steps, and resolutions in the helpdesk ticketing system and POS ticketing system as needed promptly and with sufficient ...

Express Wash Concepts

POS Support Agent

Etna, OH · On-site

Ticket Management & Documentation * Log all support requests, troubleshooting steps, and resolutions in the helpdesk ticketing system and POS ticketing system as needed promptly and with sufficient ...

Photon

POS Support Lead | Atlanta

Chicago, IL · On-site

A Point of Sale (POS) Support Lead in Atlanta is responsible for overseeing the technical support ... This role involves managing a team, ensuring efficient system performance, and providing ...

Photon

POS Support Lead | Atlanta

Chicago, IL · On-site

A Point of Sale (POS) Support Lead in Atlanta is responsible for overseeing the technical support ... This role involves managing a team, ensuring efficient system performance, and providing ...

Inficare Technologies

POS Engineer

Boston, MA · On-site

$134K - $177K/yr

This is not a people-manager role and not day-to-day POS support . The focus is architecture, tradeoffs, and future-proofing -especially extending hardware life, reducing OS risk, and ensuring ...

Inficare Technologies

POS Engineer

Boston, MA · On-site

$134K - $177K/yr

This is not a people-manager role and not day-to-day POS support . The focus is architecture, tradeoffs, and future-proofing -especially extending hardware life, reducing OS risk, and ensuring ...

Panera Bread

Restaurant Systems Manager

Sacramento, CA · On-site

Position Description The Operations/POS Support Team is accountable for the continuity of the ... Area Directors, Market President, Human Resource Generalist, and Marketing). • Ability to manage ...

Panera

Restaurant Systems Manager

Sacramento, CA · On-site

Position Description The Operations/POS Support Team is accountable for the continuity of the ... Area Directors, Market President, Human Resource Generalist, and Marketing). · Ability to manage ...

Gervasi Vineyard

Support Manager

Canton, OH · On-site

$20 - $22/hr

Coach team members on styling, customer engagement, CRM usage, POS systems, and loss prevention ... support. What We're Looking For * Retail leadership experience: 2+ years in retail management ...

Gervasi Vineyard

Support Manager

Canton, OH

$20 - $22/hr

Coach team members on styling, customer engagement, CRM usage, POS systems, and loss prevention ... support. What We're Looking For * Retail leadership experience: 2+ years in retail management ...

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Pos Support Manager information

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$22.5K

$67.9K

$121K

How much do pos support manager jobs pay per year?

As of Jul 11, 2026, the average yearly pay for pos support manager in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What is a POS Support Manager?

A POS (Point of Sale) Support Manager is responsible for overseeing the support and maintenance of POS systems in retail or hospitality environments. They manage a team that troubleshoots technical issues, coordinates software or hardware updates, and ensures smooth operations for payment and transaction processing. The role often involves collaborating with IT, vendors, and store staff to resolve problems quickly and improve system reliability. Additionally, POS Support Managers may provide training, develop support procedures, and monitor system performance to deliver excellent customer service.

What are the key skills and qualifications needed to thrive as a POS Support Manager, and why are they important?

To thrive as a POS Support Manager, you need a solid understanding of point-of-sale systems, troubleshooting, and IT support principles, often supported by a degree in information technology or related fields. Familiarity with POS hardware/software, ticketing systems, and certifications like CompTIA A+ or ITIL are commonly required. Strong leadership, communication, and problem-solving skills help manage support teams and resolve client issues efficiently. These abilities are crucial to ensure seamless POS operations, minimize downtime, and maintain high customer satisfaction.

What are some common challenges faced by a POS Support Manager, and how can they be addressed?

A POS Support Manager often faces challenges such as ensuring quick resolution of technical issues, managing diverse team skillsets, and keeping up with evolving POS technologies. Effective communication and prioritization are key to balancing urgent troubleshooting with long-term system improvements. Building strong relationships with vendors and internal stakeholders also helps streamline escalations and ensures consistent service delivery. Continuous training and fostering a collaborative team environment can further mitigate these challenges.

What is the difference between Pos Support Manager vs POS Technician?

AspectPos Support ManagerPOS Technician
CredentialsIT or retail management certifications, experience in POS systemsTechnical certifications in POS hardware/software, troubleshooting skills
Work EnvironmentSupervisory role in retail or hospitality settings, overseeing support teamsHands-on technical work, repairing and maintaining POS hardware/software
Employer & IndustryRetail chains, restaurants, hospitality industryPOS hardware/software providers, retail and hospitality sectors

The Pos Support Manager primarily oversees POS support teams, manages system issues, and ensures smooth operations, requiring management and technical knowledge. In contrast, the POS Technician focuses on the technical repair and maintenance of POS hardware and software. Both roles are essential in retail and hospitality environments but differ in responsibilities and skill sets.

More about Pos Support Manager jobs
What cities are hiring for Pos Support Manager jobs? Cities with the most Pos Support Manager job openings:
What are the most commonly searched types of Pos Support jobs? The most popular types of Pos Support jobs are:
What states have the most Pos Support Manager jobs? States with the most job openings for Pos Support Manager jobs include:
What job categories do people searching Pos Support Manager jobs look for? The top searched job categories for Pos Support Manager jobs are:
Pos Support Manager jobs near you
Infographic showing various Pos Support Manager job openings in the United States as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $67,899 per year, or $32.6 per hour.

POS Support Agent

Express Wash Inc

Etna, OH • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Location:
13375 National Road SW, Etna, Ohio, 43068
Job Description:
Express Wash Concepts (EWC), established in 2018, is the parent company of five award-winning express tunnel car wash brands: Moo Moo Express Car Wash, Flying Ace Express Car Wash, Clean Express Auto Wash, Green Clean Express Auto Wash, and Bee Clean Express Car Wash.
Our swift, top-tier, eco-friendly car washes and unwavering focus on exceptional customer service have positioned us prominently in the United States and beyond. Additionally, our leading community relations initiatives proudly contribute hundreds of thousands of dollars annually through EWC CARES, our outreach programs, encompassing both monetary donations and complimentary car washes.
Why Choose Express Wash Concepts? We're not just a car wash; we're a company committed to fast, eco-friendly services, exceptional customer care, and giving back to our communities, all while providing ample opportunities for personal and career growth. Join Express Wash Concepts in our mission to make a difference through the power of clean.
Discover the benefits of joining Express Wash Concepts
  • Competitive wages: Enjoy a compensation package reflecting your skills and dedication.
  • Discretionary year-end bonus: Receive a year-end bonus based on exceptional performance.
  • Unlimited Wash Club Membership: Keep your vehicle looking its best.
  • Paid vacation: Take well-deserved breaks as outlined in our Employee Manual.
  • Health care benefits: Medical, Vision, Dental, Company-Paid Life, Disability, Accident, Hospital Indemnity, Employee Assistance Program.
  • HSA contribution: $1,000/year (with qualifying plan).
  • Secure future: 401k with up to 4% company match.
  • Educational reimbursement: Up to $5,250 annually to support ongoing learning and development.
Essential duties and responsibilities
The POS Support Agent provides frontline technical support for Point-of-Sale systems and related hardware across all Express Wash Concepts locations. Reporting to the POS Support Lead, this role is the first point of contact for site teams experiencing POS issues, responsible for delivering fast, accurate, and customer-focused Tier 1 and Tier 2 support. POS Support Agents play a critical role in keeping our locations operational by resolving incidents efficiently, documenting issues thoroughly, and escalating complex problems to the appropriate team. This position requires flexible availability to support business hours of 7:00 AM-8:00 PM Monday through Saturday and 7:00 AM-7:00 PM on Sundays.
Tier 1 & Tier 2 Technical Support
  • Serve as the first point of contact for POS-related support requests received via phone, email, chat, or ticketing system from site locations.
  • Troubleshoot and resolve Tier 1 and Tier 2 issues involving POS terminals, kiosks, mobile tablets, payment devices, receipt printers, cash drawers, and barcode scanners.
  • Guide site staff or IT Field Technicians through step-by-step troubleshooting procedures in a clear, patient, and professional manner.
  • Assist with system updates, software configuration changes, and hardware swap procedures as directed by the POS Support Lead or POS Analyst(s).
  • Accurately diagnose issues and apply documented resolutions, escalating to the POS Support Lead or POS Analyst(s) when issues exceed Tier 2 scope.
Ticket Management & Documentation
  • Log all support requests, troubleshooting steps, and resolutions in the helpdesk ticketing system and POS ticketing system as needed promptly and with sufficient detail.
  • Maintain accurate ticket records including issue categorization, priority, affected location, hardware/software involved, and time-to-resolution.
  • Follow up on open tickets to ensure timely resolution and keep affected locations informed of status throughout the process.
  • Contribute to the team knowledge base by documenting new issues, effective resolutions, and frequently asked questions.
Escalation & Team Collaboration
  • Recognize when issues exceed Tier 2 capability and escalate promptly to the POS Support Lead, who will coordinate with POS Analyst(s)s for Tier 3 resolution.
  • Provide the Supervisor and Analyst(s) with clear, complete handoff notes including steps already taken, system behavior observed, and any relevant context from the location.
  • Collaborate with teammates to share knowledge, assist with ticket overflow, and support consistent service quality across the team.
  • Participate in team huddles, training sessions, and process improvement discussions as requested by the POS Support Lead.
Customer Service & Location Support
  • Deliver a high level of customer service to internal users, treating site teams as valued partners and maintaining a professional, solution-focused demeanor in all interactions.
  • Communicate clearly with non-technical users, translating technical instructions into simple, actionable steps.
  • Follow up with locations after issue resolution to confirm the fix is holding and that the team is satisfied with the outcome.
  • Represent the IT team very positively in all interactions, reinforcing trust and confidence in POS support services.
System Maintenance & Administrative Tasks
  • Assist with routine POS maintenance tasks including peripheral checks, software version verification, and hardware inventory tracking.
  • Support rollout activities such as device staging, configuration, and pre-deployment testing as assigned.
  • Maintain awareness of current POS platform versions, known issues, and upcoming updates to provide accurate and current support.
  • Adhere to all IT security policies and procedures, including those related to PCI-DSS compliance in POS support activities.
Required Skills & Abilities
  • Working knowledge of POS hardware and software, including terminals, payment devices, printers, kiosks, mobile tablets, and common peripheral equipment.
  • Ability to troubleshoot technical issues methodically and effectively under pressure in a fast-paced, high-volume support environment.
  • Experience using a helpdesk or ITSM ticketing system (e.g., ServiceNow, Zendesk, Salesforce, or similar) to log, track, and resolve support requests.
  • Strong customer service skills with the ability to communicate clearly and professionally with non-technical site staff.
  • Ability to follow documented runbooks and troubleshooting procedures consistently and accurately.
  • Strong written communication skills for clear, complete ticket documentation and knowledge base contributions.
  • Team-oriented with a collaborative mindset and willingness to assist colleagues during peak periods.
  • Ability to manage multiple open tickets simultaneously while maintaining quality and meeting SLA targets.
  • Basic understanding of networking concepts (IP addressing, Wi-Fi connectivity, LAN/WAN) as they relate to POS system connectivity.
  • Awareness of PCI-DSS requirements as they apply to POS support activities is a plus.
Education & Experience
  • Associate's degree in information technology or a related field preferred; equivalent work experience will be considered.
  • 1-3 years of experience in IT support, help desk, or POS system support in a retail, hospitality, car wash, or similar multi-location environment.
  • Demonstrated experience troubleshooting POS terminals, payment devices, kiosks, mobile selling tablets or related hardware in a customer-facing setting.
  • Experience working within a structured support environment with defined SLAs and ticketing workflows is strongly preferred.
  • Any relevant IT certifications (CompTIA A+, HDI Support Center Analyst, or similar) are a plus.
Schedule & Availability
This position requires flexible scheduling to support business hours across all Express Wash Concepts locations. Agents will be scheduled within the following coverage windows:
  • Monday - Saturday: 7:00 AM - 8:00 PM
  • Sunday: 7:00 AM - 7:00 PM

Schedules will be assigned by the POS Support Lead to ensure coverage across all operating hours. Flexibility to work varying shifts, including early mornings, evenings, and weekends, is required. On-call availability may be required for critical incidents outside of scheduled hours.
Express Wash Concepts provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.

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