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Pos Support Manager Jobs (NOW HIRING)

The Wonderful Company

POS Support Technician

Oklahoma City, OK · On-site

$20 - $27.50/hr

Provide user feedback to management, quality assurance, and development * Perform all activities in ... Some travel possible as training progresses to support POS installations Qualifications Experience:

The Wonderful Company

POS Support Technician

Paragould, AR · On-site

$20.25 - $27.75/hr

Provide user feedback to management, quality assurance, and development * Perform all activities in ... Some travel possible as training progresses to support POS installations Qualifications Experience:

Teleflora

POS Support Technician

Paragould, AR · On-site

$20.25 - $27.75/hr

Provide user feedback to management, quality assurance, and development * Perform all activities in ... Some travel possible as training progresses to support POS installations Qualifications Experience:

Teleflora

POS Support Technician

Oklahoma City, OK · On-site

$20 - $27.50/hr

Provide user feedback to management, quality assurance, and development * Perform all activities in ... Some travel possible as training progresses to support POS installations Qualifications Experience:

The Wonderful Company

POS Support Technician

Paragould, AR · On-site

$20.25 - $27.75/hr

Provide user feedback to management, quality assurance, and development * Perform all activities in ... Some travel possible as training progresses to support POS installations Qualifications Experience:

The Wonderful Company

POS Support Technician

Paragould, AR · On-site

$20.25 - $27.75/hr

Provide user feedback to management, quality assurance, and development * Perform all activities in ... Some travel possible as training progresses to support POS installations Qualifications Experience:

Inficare Technologies

POS Engineer

Boston, MA · On-site

$134K - $177K/yr

This is not a people-manager role and not day-to-day POS support . The focus is architecture, tradeoffs, and future-proofing -especially extending hardware life, reducing OS risk, and ensuring ...

Inficare Technologies

POS Engineer

Boston, MA · On-site

$134K - $177K/yr

This is not a people-manager role and not day-to-day POS support . The focus is architecture, tradeoffs, and future-proofing -especially extending hardware life, reducing OS risk, and ensuring ...

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Pos Support Manager information

See salary details

$22.5K

$67.9K

$121K

How much do pos support manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for pos support manager in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What is a POS Support Manager?

A POS (Point of Sale) Support Manager is responsible for overseeing the support and maintenance of POS systems in retail or hospitality environments. They manage a team that troubleshoots technical issues, coordinates software or hardware updates, and ensures smooth operations for payment and transaction processing. The role often involves collaborating with IT, vendors, and store staff to resolve problems quickly and improve system reliability. Additionally, POS Support Managers may provide training, develop support procedures, and monitor system performance to deliver excellent customer service.

What are the key skills and qualifications needed to thrive as a POS Support Manager?

To thrive as a POS Support Manager, you need a solid understanding of point-of-sale systems, troubleshooting, and IT support principles, often supported by a degree in information technology or related fields. Familiarity with POS hardware/software, ticketing systems, and certifications like CompTIA A+ or ITIL are commonly required. Strong leadership, communication, and problem-solving skills help manage support teams and resolve client issues efficiently. These abilities are crucial to ensure seamless POS operations, minimize downtime, and maintain high customer satisfaction.

What are some common challenges faced by a POS Support Manager, and how can they be addressed?

A POS Support Manager often faces challenges such as ensuring quick resolution of technical issues, managing diverse team skillsets, and keeping up with evolving POS technologies. Effective communication and prioritization are key to balancing urgent troubleshooting with long-term system improvements. Building strong relationships with vendors and internal stakeholders also helps streamline escalations and ensures consistent service delivery. Continuous training and fostering a collaborative team environment can further mitigate these challenges.

What is the difference between Pos Support Manager vs POS Technician?

AspectPos Support ManagerPOS Technician
CredentialsIT or retail management certifications, experience in POS systemsTechnical certifications in POS hardware/software, troubleshooting skills
Work EnvironmentSupervisory role in retail or hospitality settings, overseeing support teamsHands-on technical work, repairing and maintaining POS hardware/software
Employer & IndustryRetail chains, restaurants, hospitality industryPOS hardware/software providers, retail and hospitality sectors

The Pos Support Manager primarily oversees POS support teams, manages system issues, and ensures smooth operations, requiring management and technical knowledge. In contrast, the POS Technician focuses on the technical repair and maintenance of POS hardware and software. Both roles are essential in retail and hospitality environments but differ in responsibilities and skill sets.

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What cities are hiring for Pos Support Manager jobs?

Cities with the most Pos Support Manager job openings:

What are the most commonly searched types of Pos Support jobs?

The most popular types of Pos Support jobs are:

What states have the most Pos Support Manager jobs?

States with the most job openings for Pos Support Manager jobs include:

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Pos Support Manager jobs near you
Infographic showing various Pos Support Manager job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $67,899 per year, or $32.6 per hour.

POS Support Technician

Horsham, PA • On-site

AAMCO Transmissions and Total Car Care
Electric Power Transmission, Control, and Distribution • 1 - 5K employees
Learn more about AAMCO Transmissions and Total Car Careexternal

$37K - $46K/yr

Full-time

Posted 9 days ago

Key responsibilities

  • Answer and resolve first-level incoming calls from centers, owners, and POS users, log incidents, and keep the support team informed.

  • Troubleshoot escalated POS issues, document problems, and escalate to third-party vendors if no fix is available.

  • Coordinate POS system updates, create and maintain knowledge articles, and verify store-level problem resolutions.

AAMCO rating

6.0

Company rating: 6.0 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

Job description

POS Support Technician

AAMCO

About the Role

POS Support Techs are the front line for the POS Support Center, supporting the center's owners and any POS users. Customer service is key at this level. POS Support Techs are to record all incidents, including all errors, logs, screenshots, and either resolve or assign to escalation groups. After verifying that there is no documented fix, a POS Support Tech will escalate a call to the POS Support Manager within 8 to 10 minutes. They are also expected to follow up on open tickets to get status updates from assigned escalation groups until they are resolved. Help to maintain the National Accounts database.

What You'll Do
1.) Answer and resolve first-level incoming calls from centers, owners, and any POS users. Log the incident into the ticket management system and keep POS Support Team and manager informed of critical status issues. Manage ticket queue and follow up with escalation groups for status updates
2.) Troubleshoot escalated calls. If no fix, document and escalate to the POS 3rd party vendor for resolution.
3.) Create and maintain training videos for AAMCO U Learning Management System.
4.) Expected to verify that store-level problems were corrected by personally speaking with the store.
5.) Remote into store PCs and terminals to troubleshoot or apply fixes when required.
6.) Coordinate POS system updates, including post-install testing, knowledge articles, and announcements.
7.) Create and maintain POS Knowledge Articles in Salesforce.
8.) Answer, resolve, and close the volume of calls on par with other team members.
 9.) Help to maintain NA accounts database
What We're Looking For
  • Strong customer service skills are a must.
  • 1–3 years of experience in technical support, IT support, or a related field preferred.
  • Basic understanding of operating systems, applications, computer hardware, and POS systems.
  • Able to comprehend and resolve Tier 1 calls, understands and utilizes support documentation; performs at a level on par with the rest of the team.
  • Able to identify and locate Knowledge base articles to resolve customer issues, able to work independently and creatively to solve all issues.
  • Able to learn new tasks and assignments quickly with minimum supervision; not apprehensive when supporting unfamiliar or new systems.
  • Must be flexible on scheduling and willing to work nights as needed.
  • Strong communication and interpersonal skills.
  • This Role is Hybrid (3 days in office and 2 days Remote)
Education

Required:

  • High School Diploma or GED

Preferred:

  • Associate or Technical Degree in Computer Technology, Information Technology, Hardware, Software, or a related field
  • Relevant IT or technical certifications

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