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Pos Support Manager Jobs in Houston, TX (NOW HIRING)

HungerRush

Manager, Support Operations

Houston, TX · On-site +1

HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive ... Position Summary The Manager, Support Operations owns the operational engine behind the Menufy and ...

HungerRush

Manager, Support Operations

Houston, TX · On-site

HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive ... Position Summary The Manager, Support Operations owns the operational engine behind the Menufy and ...

BIC Recruiting

Procurement Supervisor

Houston, TX · On-site

Support other BUs on Procurement activities. * Assist FTC as needed to submit orders and create POs * Support Site operations * Write PO's for all Facilities needs, per Facilities Manager * Create ...

Merichem

Procurement Supervisor

Houston, TX · On-site

Support other BUs on Procurement activities. * Assist FTC as needed to submit orders and create POs * Support Site operations * Write PO's for all Facilities needs, per Facilities Manager * Create ...

PYEK

Level 1 IT Support Technician

Katy, TX · On-site

$19.75 - $27/hr

Managing three separate POS ecosystems simultaneously - each with its own configuration, support requirements, and operational nuances - represents a meaningful increase in technical workload that ...

Corporate Office

Level 1 IT Support Technician

Katy, TX · On-site

$19.75 - $27/hr

Managing three separate POS ecosystems simultaneously -- each with its own configuration, support requirements, and operational nuances -- represents a meaningful increase in technical workload that ...

Cowabunga Vegas

Level 1 IT Support Technician

Katy, TX · On-site

$19.75 - $27/hr

Managing three separate POS ecosystems simultaneously - each with its own configuration, support requirements, and operational nuances - represents a meaningful increase in technical workload that ...

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Pos Support Manager information

See Houston, TX salary details

$21.5K

$64.8K

$115.6K

How much do pos support manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for pos support manager in Houston, TX is $64,842.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,100.00 and $86,900.00 per year, depending on experience, location, and employer.

What is a POS Support Manager?

A POS (Point of Sale) Support Manager is responsible for overseeing the support and maintenance of POS systems in retail or hospitality environments. They manage a team that troubleshoots technical issues, coordinates software or hardware updates, and ensures smooth operations for payment and transaction processing. The role often involves collaborating with IT, vendors, and store staff to resolve problems quickly and improve system reliability. Additionally, POS Support Managers may provide training, develop support procedures, and monitor system performance to deliver excellent customer service.

What are the key skills and qualifications needed to thrive as a POS Support Manager?

To thrive as a POS Support Manager, you need a solid understanding of point-of-sale systems, troubleshooting, and IT support principles, often supported by a degree in information technology or related fields. Familiarity with POS hardware/software, ticketing systems, and certifications like CompTIA A+ or ITIL are commonly required. Strong leadership, communication, and problem-solving skills help manage support teams and resolve client issues efficiently. These abilities are crucial to ensure seamless POS operations, minimize downtime, and maintain high customer satisfaction.

What are some common challenges faced by a POS Support Manager, and how can they be addressed?

A POS Support Manager often faces challenges such as ensuring quick resolution of technical issues, managing diverse team skillsets, and keeping up with evolving POS technologies. Effective communication and prioritization are key to balancing urgent troubleshooting with long-term system improvements. Building strong relationships with vendors and internal stakeholders also helps streamline escalations and ensures consistent service delivery. Continuous training and fostering a collaborative team environment can further mitigate these challenges.

What is the difference between Pos Support Manager vs POS Technician?

AspectPos Support ManagerPOS Technician
CredentialsIT or retail management certifications, experience in POS systemsTechnical certifications in POS hardware/software, troubleshooting skills
Work EnvironmentSupervisory role in retail or hospitality settings, overseeing support teamsHands-on technical work, repairing and maintaining POS hardware/software
Employer & IndustryRetail chains, restaurants, hospitality industryPOS hardware/software providers, retail and hospitality sectors

The Pos Support Manager primarily oversees POS support teams, manages system issues, and ensures smooth operations, requiring management and technical knowledge. In contrast, the POS Technician focuses on the technical repair and maintenance of POS hardware and software. Both roles are essential in retail and hospitality environments but differ in responsibilities and skill sets.

What are the most commonly searched types of Pos Support jobs in Houston, TX?

The most popular types of Pos Support jobs in Houston, TX are:

What are popular job titles related to Pos Support Manager jobs in Houston, TX?

For Pos Support Manager jobs in Houston, TX, the most frequently searched job titles are:

What job categories do people searching Pos Support Manager jobs in Houston, TX look for?

The top searched job categories for Pos Support Manager jobs in Houston, TX are:

What cities near Houston, TX are hiring for Pos Support Manager jobs?

Cities near Houston, TX with the most Pos Support Manager job openings:

Pos Support Manager jobs near you

Manager, Support Operations

Houston, TX • On-site, Remote

HungerRush
Software Development • 51 - 200 employees
Learn more about HungerRushexternal

Full-time

Re-posted yesterday

Job description

Who We Are
HungerRush is a leading provider of integrated restaurant technology solutions. HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere. The all-in-one system integrates digital ordering (including AI-powered text and talk ordering), delivery management, customer engagement, restaurant management, and payment processing features with flexible software designed to give operators more insight into their customers, more control over their operations, and more power to profitably grow their business. Learn more at
Position">www.hungerrush.com.
Position Summary
The Manager, Support Operations owns the operational engine behind the Menufy and HungerRush support teams: workforce planning, quality assurance, automation/AI, and training & knowledge management. This role leads a team of 4 functional leads and turns Support performance data into decisions the rest of the organization can act on.
Success in this role means building operational systems that allow Support leaders and agents to consistently deliver fast, high-quality customer experiences while continuously improving efficiency through data, automation, and process optimization.
What this Role Owns
Workforce Management
  • Contact-volume forecasting, staffing models, capacity planning across both support centers
  • Schedule adherence, shrinkage tracking, and coverage planning

Quality Assurance
  • QA scoring frameworks, calibration, and the coaching feedback loop
  • Quality trend reporting and corrective action planning

AI & Automation
  • Deflection and containment performance (Voice AI, bots, agent-assist tools)
  • Automation roadmap execution and vendor management

Training & Knowledge Management
  • New-hire onboarding and training effectiveness
  • Knowledge base content lifecycle and search/adoption health

Also Responsible For
  • Executive-level reporting like dashboards and scorecards that translate operational data into business impact
  • Cross-functional readiness: incident management, product launch prep, organizational change rollout
  • Process standardization across POS and Menufy support

Leadership Responsibilities
  • Manages and develops the 4 functional leads directly
  • Operates as an enabling partner to frontline team leaders: supporting execution, not directing team strategy
  • Escalates cross-functional blockers to Support leadership rather than setting strategic direction independently

Qualifications
Required
  • 5+ years in contact center operations, including 2+ years in a WFM, QA, or CX operations leadership capacity
  • Direct experience with forecasting/scheduling platforms (e.g., Assembled) and QA tooling
  • Track record of owning a performance scorecard and presenting results to leadership
  • Strong analytical skills, comfortable translating raw metrics into a clear operational narrative

Preferred
  • Experience leading or heavily supporting an AI/automation deflection initiative
  • Zendesk administration or configuration experience
  • Background in restaurant technology, POS, or SaaS support environments

Key Performance Indicators
  • Service level and staffing forecast accuracy
  • QA score trend and calibration consistency
  • AI deflection rate and containment quality
  • New-hire time-to-proficiency
  • On-time delivery of the weekly executive summary

Additional Details
This position is open to candidates who are authorized to work in the United States, without sponsorship, either now or in the future. At this time, and in the foreseeable future, HungerRush is not able to support assistance with additional visa sponsorship, regarding this specific position.
Disclaimer: This Job Description indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties in addition to those described above.
HungerRush is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.

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