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Pos Support Manager Jobs in New York (NOW HIRING)

Amtae Solutions LLC

IT Support Manager

NY · On-site

$75 - $85/hr

Manage daily support operations for POS systems, payment terminals, kiosks, printers, and network-connected devices. * Troubleshoot and resolve hardware, software, and connectivity issues.

Nami Nori

Lead Line Cook/Shift Supervisor

Manhattan, NY · On-site

$21 - $25/hr

Support conflict resolution and escalate performance concerns to management as needed * Partner ... POS support * Compliance with all company policies and procedures, as well as applicable city ...

Saransh Inc

POS System/ NSO Lead - Only W2

New York, NY · On-site

Vendor management and coordination * hardware support tickets * POS hardware (scanners, cash drawers, printers, etc.) * Mobile iOS devices * Payment terminal hardware and payment processing * Windows ...

Paris Baguette

Assistant General Manager

Manhattan, NY · On-site

$21 - $25/hr

Support Store Operation * Manage POS and credit card system during operating business hours. * Main contact for catering and special orders. * Daily inventory count. * Help manage deliveries and ...

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Pos Support Manager information

What is a POS Support Manager?

A POS (Point of Sale) Support Manager is responsible for overseeing the support and maintenance of POS systems in retail or hospitality environments. They manage a team that troubleshoots technical issues, coordinates software or hardware updates, and ensures smooth operations for payment and transaction processing. The role often involves collaborating with IT, vendors, and store staff to resolve problems quickly and improve system reliability. Additionally, POS Support Managers may provide training, develop support procedures, and monitor system performance to deliver excellent customer service.

What are the key skills and qualifications needed to thrive as a POS Support Manager?

To thrive as a POS Support Manager, you need a solid understanding of point-of-sale systems, troubleshooting, and IT support principles, often supported by a degree in information technology or related fields. Familiarity with POS hardware/software, ticketing systems, and certifications like CompTIA A+ or ITIL are commonly required. Strong leadership, communication, and problem-solving skills help manage support teams and resolve client issues efficiently. These abilities are crucial to ensure seamless POS operations, minimize downtime, and maintain high customer satisfaction.

What are some common challenges faced by a POS Support Manager, and how can they be addressed?

A POS Support Manager often faces challenges such as ensuring quick resolution of technical issues, managing diverse team skillsets, and keeping up with evolving POS technologies. Effective communication and prioritization are key to balancing urgent troubleshooting with long-term system improvements. Building strong relationships with vendors and internal stakeholders also helps streamline escalations and ensures consistent service delivery. Continuous training and fostering a collaborative team environment can further mitigate these challenges.

What is the difference between Pos Support Manager vs POS Technician?

AspectPos Support ManagerPOS Technician
CredentialsIT or retail management certifications, experience in POS systemsTechnical certifications in POS hardware/software, troubleshooting skills
Work EnvironmentSupervisory role in retail or hospitality settings, overseeing support teamsHands-on technical work, repairing and maintaining POS hardware/software
Employer & IndustryRetail chains, restaurants, hospitality industryPOS hardware/software providers, retail and hospitality sectors

The Pos Support Manager primarily oversees POS support teams, manages system issues, and ensures smooth operations, requiring management and technical knowledge. In contrast, the POS Technician focuses on the technical repair and maintenance of POS hardware and software. Both roles are essential in retail and hospitality environments but differ in responsibilities and skill sets.

What are the most commonly searched types of Pos Support jobs in New York?

The most popular types of Pos Support jobs in New York are:

What are popular job titles related to Pos Support Manager jobs in New York?

For Pos Support Manager jobs in New York, the most frequently searched job titles are:

What job categories do people searching Pos Support Manager jobs in New York look for?

The top searched job categories for Pos Support Manager jobs in New York are:

What cities in New York are hiring for Pos Support Manager jobs?

Cities in New York with the most Pos Support Manager job openings:

Pos Support Manager jobs near you
Infographic showing various Pos Support Manager job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

POS Support Technician (Korean Bilingual)

United Merchant Services

Hackensack, NJ • On-site

$22 - $34/hr

Full-time

Re-posted yesterday

Job description

About Bluu, Inc.

Bluu, Inc. is a technology and payments company providing integrated POS, payment processing, hardware, software, online ordering, and business management solutions for the restaurant and retail industries.

We are committed to delivering reliable, innovative technology that helps businesses operate more efficiently and grow. Join our team and be part of a growing company shaping the future of POS and payment technology.

Location: Hackensack, NJ

Full Time


Position Summary

The POS Support Technician will provide technical support to merchants, agents, and resellers while assisting with the deployment, maintenance, and troubleshooting of POS systems and related hardware. This role requires strong problem-solving abilities, excellent communication skills, and the ability to work independently in a fast-paced environment.


Responsibilities

  • Provide phone-based technical support to merchants, resellers, and agents.
  • Document all support requests, issues, and resolutions accurately.
  • Resolve technical issues in a timely and professional manner.
  • Prepare, configure, and stage POS hardware and software for deployment.
  • Maintain POS department equipment, tools, and inventory.
  • Perform hardware repairs and replacements both in-house and at customer locations as needed.
  • Test, evaluate, troubleshoot, and document software and hardware issues.
  • Install and configure POS software, hardware, cabling, networking equipment, and related systems.
  • Monitor system performance and diagnose operational issues.
  • Provide training and technical guidance to associates, merchants, and resellers.
  • Create and maintain technical documentation and support materials.


Qualifications

  • Bilingual proficiency in English and Korean required.
  • Strong troubleshooting and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Ability to work independently and manage multiple priorities.
  • POS, PC support, or related technical support experience preferred.
  • Willingness to work off-site occasionally.
  • Ability to travel for business when required.
  • ComTIA A+ Certification is a big plus


Pay rate: $20/hr - $29/hr DOE