Ticket Operations Manager Jobs in New York (NOW HIRING)

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Reporting to the Head of Global Event Ticketing and Senior Manager of Event Ticketing Operations, the Global Ticketing Operations PE will assist in the coordination of the league's direct-to-consumer global event ticketing business. This role requires an analytical skillset, strong presentation skills, a collaborative mentality, and knowledge of the ticketing industry. The optimal candidate should have experience with or exposure to ticketing operations, including ticket systems, customer service, ticket pricing, and reporting.

This role will develop relationships with external business stakeholders, multiple ticketing providers, and NBA teams to assist with executing ticketing operations for the highest value media-driven NBA Events such as NBA All-Star, NBA Finals, and NBA Global Games; fan-first events such as NBA Experiences and NBA Crossover; and support of affiliate league events for the WNBA, NBA G League, NBA 2K League and USA Basketball. The optimal candidate will be a fast-paced high-impact executor with experience in ticketing while being fanatically dedicated to the experience of key constitutes.

The Ticket Operations PE will be involved in the action during our busiest season and help support the operations of live sales and ticket distribution. The role will contribute to event reporting, data analysis, and the management of our ticketing platforms (including Ticketmaster). This position will give unparalleled exposure to the day-to-day operations of a major sports league and equip you with valuable skills in ticketing, sales support, and event management.

Key Objectives:

• Analyze and update weekly ticket sales and financial reports, providing valuable insights into league data.
• Oversee suite ticketing for all events across All Star Weekend and NBA Draft, including inventory management, ticket distribution, sales, catering orders, venue diagrams and other special requests
• Act as ticketing point person for ancillary events such as social functions and Crossover.
• Support Ticket Revenue Contractor to reconcile weekly deposits related to ticket sales and final event settlements.
• Manage and distribute ticket allotments to VIPs, sponsors, league guests, and other constituents ensuring top-tier customer service and communication.
• Assist with onsite box office operations at a variety of events both domestically and internationally
• Work with Ticketmaster products such as TM1 and Archtics, continuing to gain valuable experience with industry-leading tools.
• Take on dynamic responsibilities as tasks evolve throughout the season, ensuring flexibility and adaptability in an exciting, fast-paced environment.

Requirements & Qualifications:

• Must have at least 1 year experience in ticket systems or ticket operations.
• Proficiency in Excel and PowerPoint, with the ability to analyze and present data.
• A keen interest in learning about sports operations, ticketing platforms, and event management.
• Valid passport/ability to travel domestic and international.
• Strong work ethic, enthusiasm, and a passion for sports.
• Excellent communication skills, both written and verbal.
• Ability to thrive in a collaborative, fast-paced, and team-oriented environment.
• Flexibility and willingness to take on diverse tasks with a can-do attitude.

Salary Range:

$30/Hourly

Job Posting Title:

Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical; short-term disability; mental health coaching/therapy; and sick time.

Eligibility Note: Not all positions are eligible for these benefits; eligibility may vary by role.

We Consider Applicants For All Positions On The Basis Of Merit, Qualifications And Business Needs, And Without Regard To Race, Color, National Origin, Religion, Sex, Gender Identity, Age, Disability, Alienage Or Citizenship Status, Ancestry, Marital Status, Creed, Genetic Predisposition Or Carrier Status, Sexual Orientation, Veteran Status, Familial Status, Status As A Victim Of Domestic Violence Or Any Other Status Or Characteristic Protected By Applicable Federal, State, Or Local Law.

The NBA is committed to providing a safe and healthy workplace. To safeguard our employees and their families, our visitors, and the broader community from COVID-19, and in consideration of recommendations from health authorities and the NBA's own advisors, any individual working onsite in our New York and New Jersey offices must be fully vaccinated against COVID-19. The NBA will discuss accommodations for individuals who cannot be vaccinated due to a medical reason or sincerely held religious belief, practice, or observance.

About the NBA

The National Basketball Association (NBA) is a global sports and media organization with the mission to inspire and connect people everywhere through the power of basketball. Built around five professional sports leagues: the NBA, WNBA, NBA G League, NBA 2K League and Basketball Africa League, the NBA has established a major international presence with games and programming available in 214 countries and territories in 60 languages, and merchandise for sale in more than 200 countries and territories on all seven continents. NBA rosters at the start of the 2024-25 season featured a record-tying 125 international players from a record-tying 43 countries. NBA Digital's assets include NBA TV, NBA.com, the NBA App and NBA League Pass. The NBA has created one of the largest social media communities in the world, with more than 2.3 billion likes and followers globally across all leagues, team and player platforms. NBA Cares, the NBA's global social responsibility platform, partners with renowned community-based organizations around the world to address important social issues in the areas of education, inclusion, youth and family development, and health and wellness.