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Ticket Operations Manager Jobs (NOW HIRING)

Houston Astros

Ticket Operations Manager

Houston, TX · On-site

Director, Ticket Operations Classification: Full-time (Exempt) Summary/Objective This position is primarily responsible for assisting in the day-to-day management of all ticketed events at Daikin ...

H star

Ticket Operations Manager

Houston, TX · On-site

Director, Ticket Operations Classification: Full-time (Exempt) Summary/Objective This position is primarily responsible for assisting in the day-to-day management of all ticketed events at Daikin ...

NASCAR

Director, Ticket Operations

Ridgeway, VA · On-site

Manage recruiting, hiring, onboarding, performance management, recognition, and corrective action in accordance with company policies. * Develop and deliver ticketing systems and operational training ...

Nascar

Director, Ticket Operations

Ridgeway, VA · On-site

Manage recruiting, hiring, onboarding, performance management, recognition, and corrective action in accordance with company policies. * Develop and deliver ticketing systems and operational training ...

NASCAR

Coordinator, Ticket Operations

Kansas City, KS · On-site

Coordinator, Ticket Operations The Coordinator, Ticket Operations provides essential day-to-day ... Manage and process all Corporate and Complimentary ticket accounts. * Oversee Ticketmaster Account ...

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Ticket Operations Manager information

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$31K

$63.5K

$118.5K

How much do ticket operations manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for ticket operations manager in the United States is $63,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $77,500.00 per year, depending on experience, location, and employer.

What does a Ticket Operations Manager do?

A Ticket Operations Manager oversees the ticketing process for events, venues, or organizations. Their responsibilities include managing ticket sales, coordinating with box office staff, ensuring seamless ticket distribution, and resolving customer issues related to ticketing. They often work closely with event organizers, sales teams, and technology providers to ensure a smooth ticket buying experience for customers. Additionally, they analyze sales data, implement pricing strategies, and ensure compliance with relevant policies and regulations.

What are the key skills and qualifications needed to thrive as a Ticket Operations Manager?

To thrive as a Ticket Operations Manager, you need expertise in ticketing systems, event coordination, and strong organizational skills, typically supported by experience in event management or a related field. Familiarity with ticketing platforms like Ticketmaster, CRM software, and data reporting tools is essential. Excellent communication, leadership, and problem-solving abilities help manage staff, resolve customer issues, and streamline operations. These skills ensure efficient ticket sales, positive customer experiences, and the smooth execution of events.

How does a Ticket Operations Manager typically collaborate with other departments during major events?

A Ticket Operations Manager works closely with departments such as marketing, sales, security, and customer service to ensure events run smoothly. They coordinate with marketing to implement promotional offers, with sales to monitor ticket inventory, and with security to manage access control and prevent fraud. During major events, frequent communication and real-time problem-solving with these teams are essential to address last-minute issues and provide a seamless experience for attendees.

What is the difference between Ticket Operations Manager vs Ticketing Coordinator?

AspectTicket Operations ManagerTicketing Coordinator
ResponsibilitiesOversees ticketing processes, manages teams, ensures smooth operations, and handles high-level issues.Assists with ticket sales, manages customer inquiries, and supports daily ticketing activities.
Required SkillsLeadership, operational management, industry knowledge, and technical skills.Customer service, communication, and basic technical understanding.
Work EnvironmentSupervisory role in event venues, ticketing offices, or online platforms.Customer-facing roles at ticket counters, call centers, or online support.

The Ticket Operations Manager focuses on overseeing the entire ticketing process and managing teams, while the Ticketing Coordinator handles day-to-day support and customer interactions. Both roles are essential in the ticketing industry but differ in scope and responsibilities.

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Ticket Operations Manager jobs near you
Infographic showing various Ticket Operations Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $63,456 per year, or $30.5 per hour.

Ticket Operations Manager

Houston Astros

Houston, TX • On-site

Full-time

Posted 7 days ago

Job description

Department: Ticket Operations
Supervisor: Director, Ticket Operations
Classification: Full-time (Exempt)
Summary/Objective
This position is primarily responsible for assisting in the day-to-day management of all ticketed events at Daikin Park. Additionally, this role will collaborate with Director on staff development, department communication and creation of innovative and efficient operational ideas and processes.
Essential Functions & Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
  • Coach and develop Ticket Operations team in day-to-day staff skills, training and best practices.
  • Directly manage the Astros Ticketing Part-Time Ticket Support Staff in the day-to-day ticket operations as related to customer service, order fulfilment, and general support
  • Perform audit of the ticket sales and services function including but not limited to reviewing pricing and buyer types, preparation of reports to verify ticket sales accuracy, review of system for processing customer payments and monitoring of internal box office procedures.
  • Generate and implement ideas on how to utilize the ticketing system more effectively and streamline the processing of payments.
  • Manage all ticketing portions of Sponsorship contracts to ensure fulfillment and accurate revenue streams.
  • Serve as liaison between the Houston Astros and Tickets.com for individual sales, game nights, special promotions, voucher redemption, coupon codes, etc.
  • Direct the process of season ticket invoices, payment plans and ensure that all financial requirements are met.
  • Oversee all Community/Foundation related requests for complete accuracy and tracking for internal and MLB use.
  • Create all events, packages and buyer types within the ticketing system, maintaining logical schemes for reporting.
  • Guides ticket office staff to improve understanding of accounting requirements, maximize revenue generation and improve utilization of ticketing system.
  • Collaborate with IT department to implement database initiatives and troubleshoot departmental limitations.
  • Other duties as assigned.

Qualifications:
Required
  • Bachelor's degree and 3-5+ years of ticket operations and ticket system experience
  • High level of demonstrated professionalism and integrity.
  • Strong leadership skills with ability to collaborate with key internal/external resources effectively.
  • Solutions minded thinker.
  • Exceptional attention to detail and strong analytical skills
  • Strong interpersonal and customer service skills, team orientation and the ability to communicate effectively at all levels.
  • Planning and organization: an ability to plan and manage multiple projects in a fast-paced environment.
  • Strong written communication skills
  • Basic mathematical skills
  • Flexibility to work long hours, evenings, and weekends.

  • Operating knowledge and experience with Microsoft Office software such as Word, Excel, PowerPoint, and Outlook

Preferred
  • Expert knowledge of Tickets.com ProVenue platform (current ticket provider) or proficient knowledge of comparable ticketing system
  • Experience with mobile and digital ticketing platforms and execution

Work Environment
This job operates in an office setting. This role routinely uses standard office equipment such as computers, phones and photocopiers. The noise level is usually moderate but can be loud within the stadium environment.
Physical Demands
This is a primarily sedentary role. The employee is regularly required to see, sit, talk, hear, and use hands and fingers to operate equipment and/or office technology. The employee frequently stands and walks throughout the venue and may occasionally lift and move items weighing up to 25 pounds.
Position Type and Expected Hours of Work
Ability to work a flexible schedule, including extended hours, evenings, weekends, and holidays.
Travel
Rare travel maybe expected in this role.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
EOE/M/F/Vet/Disability
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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