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Ticket Operations Manager Jobs (NOW HIRING)

titans

Manager, Ticket Operations

Nashville, TN · On-site

What you'll be doing The Tennessee Titans are seeking an experienced Ticket Operations Manager to lead box office operations at Nissan Stadium. Sitting at the intersection of technology, fan ...

Nascar

Coordinator, Ticket Operations

Kansas City, KS · On-site

Coordinator, Ticket Operations The Coordinator, Ticket Operations provides essential day-to-day ... Manage and process all Corporate and Complimentary ticket accounts. * Oversee Ticketmaster Account ...

New York Racing Association

$84K - $97K/yr

Senior Manager, Ticket Operations Apply now Job no: 493711 Work type: Regular Full Time Location: Belmont Park (Elmont) Categories: Ticket Sales Title: Senior Manager, Ticket Operations Employee ...

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Ticket Operations Manager information

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$31K

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How much do ticket operations manager jobs pay per year?

As of Jul 30, 2026, the average yearly pay for ticket operations manager in the United States is $63,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $77,500.00 per year, depending on experience, location, and employer.

What is the difference between Ticket Operations Manager vs Ticketing Coordinator?

AspectTicket Operations ManagerTicketing Coordinator
ResponsibilitiesOversees ticketing processes, manages teams, ensures smooth operations, and handles high-level issues.Assists with ticket sales, manages customer inquiries, and supports daily ticketing activities.
Required SkillsLeadership, operational management, industry knowledge, and technical skills.Customer service, communication, and basic technical understanding.
Work EnvironmentSupervisory role in event venues, ticketing offices, or online platforms.Customer-facing roles at ticket counters, call centers, or online support.

The Ticket Operations Manager focuses on overseeing the entire ticketing process and managing teams, while the Ticketing Coordinator handles day-to-day support and customer interactions. Both roles are essential in the ticketing industry but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Ticket Operations Manager, and why are they important?

To thrive as a Ticket Operations Manager, you need expertise in ticketing systems, event coordination, and strong organizational skills, typically supported by experience in event management or a related field. Familiarity with ticketing platforms like Ticketmaster, CRM software, and data reporting tools is essential. Excellent communication, leadership, and problem-solving abilities help manage staff, resolve customer issues, and streamline operations. These skills ensure efficient ticket sales, positive customer experiences, and the smooth execution of events.

What does a Ticket Operations Manager do?

A Ticket Operations Manager oversees the ticketing process for events, venues, or organizations. Their responsibilities include managing ticket sales, coordinating with box office staff, ensuring seamless ticket distribution, and resolving customer issues related to ticketing. They often work closely with event organizers, sales teams, and technology providers to ensure a smooth ticket buying experience for customers. Additionally, they analyze sales data, implement pricing strategies, and ensure compliance with relevant policies and regulations.

How does a Ticket Operations Manager typically collaborate with other departments during major events?

A Ticket Operations Manager works closely with departments such as marketing, sales, security, and customer service to ensure events run smoothly. They coordinate with marketing to implement promotional offers, with sales to monitor ticket inventory, and with security to manage access control and prevent fraud. During major events, frequent communication and real-time problem-solving with these teams are essential to address last-minute issues and provide a seamless experience for attendees.
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Ticket Operations Manager jobs near you
Infographic showing various Ticket Operations Manager job openings in the United States as of July 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $63,456 per year, or $30.5 per hour.

Coordinator - Ticket Operations - CLTFC

Tepper Sports & Entertainment

Charlotte, NC • On-site

Full-time

Re-posted yesterday

Job description

Position: Ticket Operations Coordinator
Department: Ticket Operations
Reporting Relationship: Reports to the Ticket Operations Manager
Status: Full-Time (Exempt)
About Charlotte FC
Charlotte Football Club is the Major League Soccer Club in the Carolinas. The Club's mission is to be a unifying force that is bigger than one city and encourage a sense of belonging through a progressive, collective, and ambitious approach that guides efforts on and off the pitch. CLTFC is committed to driving growth through the sport and community outreach. Charlotte FC is owned by David Tepper and is a part of Tepper Sports & Entertainment, which also includes Bank of America Stadium and the Carolina Panthers. For more information, visit CharlotteFootballClub.com.
Summary
The Ticket Operations Coordinator position is primarily responsible for assisting in the management of the Charlotte FC ticketing system and assisting with the oversight of the box office on a daily and event day basis. The ideal candidate has proven experience in ticket operations and a strong desire to provide the very best customer service.
Primary Responsibilities
  • Assist in creating manifests, events, plans and price codes for all Bank of America Stadium events.
  • Provides support to the Ticket Sales Department by maintaining accurate seat inventory, accurate pricing information and ensuring that the completion of new season ticket sales is done in a timely manner.
  • Ensures that all seasons, individual event, and group tickets are paid in full and fulfilled accurately and in a timely manner.
  • Serves as lead in the recruitment of all Ticket Operations game day staff.
  • Assist with all functions of the Ticket Office including, but not limited to, ticket sales, phone calls, written correspondence and programs, etc.
  • Serve as liaison for special event promoters for the Ticket Operations Department.
  • Become familiar with the Ticketmaster system including customer service to season ticket accounts, as well as selling single game tickets.
  • Administrative duties including filing, answering phones, and providing support to the Ticketing department.
  • Other duties as assigned by the Director and/or Manager of Ticket Operations.

Minimum Qualifications
  • Bachelor's degree
  • At least 2 years of ticket operations experience
  • Experience in building events, plans and price codes on Ticketmaster
  • Must be flexible to work evenings and/or weekends and all Charlotte FC and Stadium events, including events held on weekends, nights, and holidays
  • Must pass pre-employment screens

Preferred Qualifications
  • Preferred experience with Archtics, TM Host ticketing systems, TM Painter, as well as the TMone online portal.

Essential Functions
  • Strength in teamwork, professionalism, and time management
  • Must possess excellent oral, written, organizational and proofreading skills
  • Must, at all times, display the character and values of the Tepper Sports and Entertainment brand
  • Must be detail-oriented and must be able to multi-task while managing time successfully
  • Works well under pressure and flexible when necessary
  • Must be able to handle confidential, privileged, and/or sensitive information with carefully and with sensitivity
  • Ability to collaborate with cross-functional teams to achieve desired outcome
  • Self-starter with a hands-on approach, good instincts for prioritization and the ability to work under a high-pressure, fast-paced environment

Physical Requirements
  • Standing for extended periods of time
  • Sitting and working at desk on a computer
  • Walking throughout the stadium which may include stairs
  • Lift at least 30 pounds

Work Environment
  • This job operates mostly in an office environment and outside in a stadium facility at times which may include inclement weather conditions.

Charlotte FC is an equal opportunity at-will employer and do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.

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